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NewBridge on the Charles
Nursing Home, Assisted Living, Independent Living & Memory Care · Dedham, MA
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Exterior view of NewBridge on the Charles facility at dusk Residents enjoying the outdoor space of the facility Bright hallway in a senior living facility with decor Bright, airy lounge area with large windows Interior view of a fitness area with equipment Modern kitchen in a senior living facility

NewBridge on the Charles

Nursing Home, Assisted Living, Independent Living & Memory Care · Dedham, MA
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5000 Great Meadow Rd, Dedham, MA 02026 View map Calculator: See prices in your area
NewBridge on the Charles accepts Medicare and private pay.
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NewBridge on the Charles accepts Medicare and private pay.

Overview of Newbridge on the Charles

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Experience premier accommodations at a luxurious retirement community just a few minutes away from Harvard. NewBridge is committed to creating a lifestyle that suits each individual’s needs. Offering independent living, assisted living, and memory care support, the resort-style retirement home strives to ensure that its residents enjoy the lifestyle they deserve.

As a proud member of the Hebrew Senior Living Community, Newbridge on the Charles has designed every corner of the campus to meet the needs of its residents. Seniors will experience exclusive amenities and services, such as specialized medical support, individualized memory care activities, calendar-filled programs; exclusive Noshi Deli dining, The Shapiro Community Center, and programs through its affiliation with Harvard medical school.

Facility Direct Line (781) 234-9500
Facility Direct Line (781) 234-9500
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Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to state averages

Total nursing care / resident Info Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 12m per day
Rank #24 / 93Nurse hours — State benchmarkedThis home is ranked 24th out of 93 homes in Massachusetts. Shows adjusted nurse hours per resident per day benchmarked to the Massachusetts average, with a ranking across 93 Massachusetts facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Rankings are based only on facilities in Massachusetts that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs avg
Staff type Hours / Day / Resident vs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 1h 21m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 46m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 2h 25m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 3h 54m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 38m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 1h 0m per day

Capacity and availability

Avg. Length of Stay
16 days
Bed community size
87-bed community Rank #139 / 280Bed count — State benchmarkedThis home is ranked 139th out of 280 homes in Massachusetts. Shows this facility's certified or reported bed count compared to other Massachusetts facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in Massachusetts that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
17 years in operation Rank #132 / 180Years in operation — State benchmarkedThis home is ranked 132nd out of 180 homes in Massachusetts. Shows how long this facility has been in operation compared to other Massachusetts facilities. Longer operating histories may benefit residents, families, and staff.Rankings are based only on facilities in Massachusetts that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A community with a solid operating history and experience delivering ongoing care.
Walk Score
Walk Score: 8 / 100 Rank #481 / 499Walk Score — State benchmarkedThis home is ranked 481st out of 499 homes in Massachusetts. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Massachusetts facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in Massachusetts that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate
55%
Rank #88 / 96Occupancy rate — State benchmarkedThis home is ranked 88th out of 96 homes in Massachusetts. Shows this facility's occupancy rate versus the Massachusetts average, with its Statewide rank out of 96. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in Massachusetts that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the Massachusetts average: 71.7%
Occupied beds
47 / 87
Average occupied beds in Massachusetts homes 97 beds

License Details

Year Opened2009
CMS Certification Number225774

Ownership & Operating Entity

Profit StatusNonprofit

Type Of Units

Traditional
51 units
Special Care
36 units
Low Income Rooms Yes/No from payment or funding tags indicating low-income accessibility options in state disclosures—not a determination of personal eligibility.
No
Total beds
87 units

Staffing

Key information about the people who lead and staff this community.

Staff Details

Total Employees
20
Full-Time Employees
20

Staffing & Medical

1 service
Not co-located with a nursing home

Contact Information

Fax(781) 234-9409
Business HoursMonday-Friday 9:00am- 5:00pm

Contact NewBridge on the Charles

Health Inspection History

Inspections since 2023
Total health inspections 1

State average N/A

Last Health inspection on Jun 2023

Total health citations
2 Rank #1 / 93Health citations — State benchmarkedThis home is ranked 1st out of 93 homes in Massachusetts. Shows this facility's total health deficiency citations benchmarked to the Massachusetts State average, with a ranking across all 93 MA facilities. Lower citation counts earn a better rank.Rankings are based only on facilities in Massachusetts that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A

Citations per inspection
2 Rank #3 / 93Citations per inspection — State benchmarkedThis home is ranked 3rd out of 93 homes in Massachusetts. Shows average deficiency citations per CMS inspection for this facility versus the Massachusetts mean across 93 facilities with citation data. Lower is better.Rankings are based only on facilities in Massachusetts that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 2 citations resulted from standard inspections.

Breakdown of citation severity (last 3 years)
Critical health citations
0
In line with State average

State average: N/A

Serious health citations
0
In line with State average

State average: N/A

0 critical citations State average: N/A
0 serious citations State average: N/A
1 moderate citation State average: N/A
1 minor citation State average: N/A
Citations history (last 3 years)
Abuse/Neglect moderate citation Jun 07, 2023
Corrected
Care Planning minor citation Jun 07, 2023
Corrected

Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 60
Employees 49
Contractors 11
Staff to resident ratio 1.67 : 1
0% compared with State average

State average ratio: 0 : 0

Avg staff/day 28
Average shift 8.3 hours
0% compared with State average

State average: 0 hours

Total staff hours (quarter) 21,453

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info 15 total: 13 full-time employees and 2 contractors. 15
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.1 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info 10 total: 1 full-time employee and 9 contractors. 10
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.5 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info All 18 CNA Staff are full-time employees. No contractors work on this role. 18
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.3 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

12.3%

2,642 contractor hours this quarter

Licensed Practical Nurse: 9 Registered Nurse: 2

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant 18 0 18 8,097 92 100% 8.3
Registered Nurse 13 2 15 3,968 92 100% 9.1
Licensed Practical Nurse 1 9 10 2,552 88 96% 8.5
Respiratory Therapy Technician 5 0 5 2,103 66 72% 7.9
Physical Therapy Assistant 4 0 4 2,008 66 72% 8
Feeding Assistant 2 0 2 848 53 58% 8
Nurse Practitioner 1 0 1 528 66 72% 8
Other Physician 2 0 2 433 53 58% 8
Qualified Social Worker 1 0 1 340 44 48% 7.7
Medical Director 1 0 1 312 39 42% 8
Administrator 1 0 1 264 66 72% 4
18 Certified Nursing Assistant
% of Days 100%
15 Registered Nurse
% of Days 100%
10 Licensed Practical Nurse
% of Days 96%
5 Respiratory Therapy Technician
% of Days 72%
4 Physical Therapy Assistant
% of Days 72%
2 Feeding Assistant
% of Days 58%
1 Nurse Practitioner
% of Days 72%
2 Other Physician
% of Days 58%
1 Qualified Social Worker
% of Days 48%
1 Medical Director
% of Days 42%
1 Administrator
% of Days 72%
View All Staffing Data

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 64.1%
16% worse than State average

State average: 76.7%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.1%
18% better than State average

State average: 1.3%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 74.5%
In line with State average

State average: 77.7%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Breakdown by payment type

Medicare

92% of new residents, usually for short-term rehab.

Typical stay 16 days

Private pay

8% of new residents, often for short stays.

Typical stay 17 days

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 36
Medicare
36
100% of residents
Programs & Services
CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 09/2023.

Nonprofit
Nonprofit Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$6.7M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$1.3M
Nonprofit Nonprofit Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$6.7M Rank #88 / 96Revenue — State benchmarkedThis home is ranked 88th out of 96 homes in Massachusetts. Shows this facility's annual revenue compared to the Massachusetts average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Rankings are based only on facilities in Massachusetts that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$1.3M
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$147
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #81 / 96Payroll — State benchmarkedThis home is ranked 81st out of 96 homes in Massachusetts. Shows total annual staff payroll benchmarked to the Massachusetts average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Massachusetts that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$6.2M 92.7% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #17 / 96Payroll % — State benchmarkedThis home is ranked 17th out of 96 homes in Massachusetts. Shows payroll as a percentage of revenue versus the Massachusetts average. Well-run Massachusetts facilities typically land around 54–65% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Massachusetts that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$1.8M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$7.9M
How we calculate these figures

This home is owned by Dr. Jeffery Ucker

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 225774

Show certification details

What does this home offer?

Housing options icon
Housing options icon

Housing Options: 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: Mid-rise

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (92% of admissions), and a typical Medicare stay runs around 16 days.

Admissions
603 total

Coverage residents most often arrive under.

Medicare 92%
Private pay 8%
Discharges
602 total

Coverage residents most often leave under.

Medicare 92%
Private pay 8%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Living Spaces & Floor Plans for NewBridge on the Charles

NewBridge on the Charles Reviews

Irene Wachsler
The facility is very short-staffed. My Mom had hip surgery. The next day, she was sent to Newbridge for Rehab (Wednesday, early afternoon). Intake was done on Friday morning. Also, my Mom needed two people to help her get out of bed to use the commode. The staff (PCAs & nurse) refused to help my Mom get out of bed. The staff put an adult diaper on my Mom and placed a towel between her legs. They didn't even bother to use a commercially available catheter like PureWick. On Wednesday night, after my Mom had peed in the bed, a PCA told me I had to leave the room; otherwise, she would not change my Mom / clean her up. She also yelled at my Mom to get up. (Mom couldn't get up on her own...) While I was standing outside of her room, I heard my Mom screaming in pain. I can't assess the physical/occupational therapy, as my Mom is no longer (and won't be returning) to Newbridge. What do you like most about living here? Answer: My Mom is no longer at the rehab facility. For the two days that she spent there, she thought she was going to die Are there enough caregivers to handle the residents' needs, especially during emergencies? Answer: No Are the common areas pleasant and comfortable for socializing or relaxing? Answer: Yes How would you rate the quality and variety of the meals? (1-5) Answer: 3 Are special diets handled well? Answer: Is the dining schedule flexible enough to meet your preferences? Answer: How do you feel about the level of social interaction available with other residents? Answer: N/a How was the units offered in this community? Answer: N/a Do you feel safe living in this community? Answer: Yes How well do you think the community handles emergencies or unexpected events? Answer: N/a Are there any hidden fees or unexpected charges? Answer: N/a Would you recommend this community to others looking for senior living options? Answer: No Is there anything you wish you knew before moving in? Answer: N/a

Places of interest near NewBridge on the Charles

Address 2.1 miles from city center Info Estimated distance in miles from Dedham's city center to NewBridge on the Charles's address, calculated via Google Maps.

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Frequently Asked Questions about NewBridge on the Charles

What neighborhood is NewBridge on the Charles in?

NewBridge on the Charles is in the Hebrew Rehabilitation Center At NewBridge neighborhood of Dedham.

Is NewBridge on the Charles in a walkable area?

NewBridge on the Charles has a walk score of 8. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the occupancy rate at NewBridge on the Charles?

NewBridge on the Charles's occupancy is 55%.

How long has NewBridge on the Charles been in business?

According to the BBB and MA state health department records, NewBridge on the Charles has been operating for approximately 17 years.

Does NewBridge on the Charles operate as a for-profit or non-profit?

NewBridge on the Charles is registered as a non-profit in MA.

How many beds does NewBridge on the Charles have?

NewBridge on the Charles has 87 beds.

Are there photos of NewBridge on the Charles?

Yes — there are 6 photos of NewBridge on the Charles in the photo gallery on this page.

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