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The Heritage at Fountain Point
Assisted Living, Memory Care & Respite Care · Norfolk, NE
Exterior view of The Heritage at Fountain Point with green space Cozy private resident room with bed and chair Dining area with tables and chairs set for meals Modern kitchenette in a senior living facility

The Heritage at Fountain Point

Assisted Living, Memory Care & Respite Care · Norfolk, NE
3725 Madison Ave, Norfolk, NE 68701 View map Calculator: See prices in your area
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Overview of The Heritage at Fountain Point

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Offering senior living for those in need of assistance with the day to day, The Heritage at Fountain Point provides retirees of the Norfolk area a compassionate and individual-centric community to enable full and fulfilling lives. With programs for assisted living, memory care, and respite care, whether it’s keeping track of medication, a stress-free routine for those dealing with memory loss conditions like Alzheimer’s or dementia, or experiencing peace and comfort to close out this chapter of life, The Heritage personalizes these for the best experience.

Duly licensed staff members are committed to supporting residents with a smile in activities of daily living, personal care, and medical management, bolstering life-affirming independence. With the freedom to live out the golden years well-cared for and worry-free, seniors can relax in peace from the comfort of their private living space, mingle with the community in various events, and overall make the most out of the amenities that The Heritage has to offer. And on days when residents feel like spicing things up a bit, scheduled transportation into town is available, along with concierge services.

Facility Direct Line (402) 337-4006
Facility Direct Line (402) 337-4006
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By The Numbers

Community insights.

Bed count Info A mid-sized community that may balance personal attention with shared amenities and social activities. 130 Rank #26 / 174Bed count — State benchmarkedThis home is ranked 26th out of 174 homes we track in Nebraska for bed count. Shows this facility's certified or reported bed count compared to other Nebraska facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Nebraska that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Medium-capacity home · Offers a balance of services and community atmosphere.

Walk Score Info Car-dependent. Most errands require a car, with limited nearby walkable options. Rank #199 / 230Walk Score — State benchmarkedThis home is ranked 199th out of 230 homes we track in Nebraska for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Nebraska facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Nebraska that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
18 / 100

About this community

License Details

Facility TypeAssisted Living Facilities
StatusActive
CountyMadison
License NumberALF388

Ownership & Operating Entity

The Heritage at Fountain Point is legally operated by The Heritage At Fountain Point Operating, LLC, and administered by Sarah Potts.

Contact Information

Fax(402) 316-7844

Contact The Heritage at Fountain Point

Inspection History

In Nebraska, the Department of Health and Human Services, Division of Public Health conducts regular inspections to ensure nursing and assisted living facilities meet state and federal standards.

Since 2021 · 5 years of data These figures come from state-published data and the state inspection reports we hold on file. The period covered can vary depending on document availability.
Includes all inspection records for this property, which could include management/ownership changes. 0 deficiencies 4 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Nebraska state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Nebraska state average
Overall vs. NE average 0 Worse No metrics in this bucket. 1 Better Metrics better than Nebraska average:
• Total deficiencies (100% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityNE Averagevs. NE Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 052 This facility has 100% fewer total deficiencies than a typical Nebraska assisted living residence (0 vs. NE avg 52).↓ 100% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNE Averagevs. NE Avg
Total inspections Info Combined count of all inspections conducted at this facility. 413 This facility has had 69% fewer total inspections than the Nebraska average (4 vs. NE avg 13). More inspections can mean more regulatory scrutiny rather than worse care.↓ 69% fewer
Show Inspection Reports

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

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Room sizes icon

Room Sizes: 319 - 444 / 416 / 601 / 751 / 1,020 / 1,251 sq. ft

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: Two-story

Transportation services icon
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Transportation Services

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Fitness and recreation icon

Fitness and Recreation

Living Spaces & Floor Plans for The Heritage at Fountain Point

2 bedroom
2 bedroom
Layout
2 bedroom
2 bedroom
Layout
1 Bedroom
1 Bedroom
Layout
1 Bedroom
1 Bedroom
Layout
Studio
Studio
Layout

Places of interest near The Heritage at Fountain Point

Address 2.8 miles from city center Info Estimated distance in miles from Norfolk's city center to The Heritage at Fountain Point's address, calculated via Google Maps.

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Compare Assisted Living around the area

Info below is compiled from the NE Dept. of Health & Human Services (DHHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. PC (Palliative Care): Comfort-focused care for serious illness at any stage, including alongside curative treatment.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
Number of years the company has been in operation.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
Name of the licensed owner, operator, or managing entity as filed with the state. Useful for grouping facilities under the same organization.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Inspection events categorized as complaint-related by the state regulator.
How many inspections had one or more deficiencies recorded. Compare to total inspections to see how often problems were found on visit.
Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
Emerald Columbus
AL
HOS
MC
NH
PC
SNF
Columbus
145
Facility 145
NE AVG 81
Rank #17 / 174
No
57
Facility 57
NE AVG 47
Rank #80 / 230
1 Bed
42
Facility 42
NE AVG 28
Rank #2 / 53
56.6%
Facility 56.6%
NE AVG 73.4%
Rank #108 / 127
-Chelsey RoanColumbus Operations, LLC21
12
Facility 12
NE AVG 7
Rank #128 / 155
10
Facility 10
NE AVG 15
Rank #112 / 155
121
Facility 121
NE AVG 52
Rank #146 / 155
5.8
Facility 5.8
NE AVG 4.0
Rank #146 / 155
The Heritage at Legacy
AL
IL
MC
RC
Omaha (West Omaha)
135
Facility 135
NE AVG 81
Rank #22 / 174
Yes
11
Facility 11
NE AVG 47
Rank #217 / 230
Studio / 1 Bed / 2 Bed
10
Facility 10
NE AVG 28
Rank #49 / 53
57.8%
Facility 57.8%
NE AVG 73.4%
Rank #103 / 127
-Shelley Miller-8
2
Facility 2
NE AVG 7
Rank #43 / 155
1
Facility 1
NE AVG 15
Rank #29 / 155
2
Facility 2
NE AVG 52
Rank #41 / 155
0.3
Facility 0.3
NE AVG 4.0
Rank #36 / 155
The Heritage at Fountain Point
AL
MC
RC
Norfolk
130
Facility 130
NE AVG 81
Rank #26 / 174
Yes
18
Facility 18
NE AVG 47
Rank #199 / 230
Studio / 1 Bed / 2 Bed---Sarah PottsThe Heritage At Fountain Point Operating, LLC4
0
Facility 0
NE AVG 7
Rank #1 / 155
0
Facility 0
NE AVG 15
Rank #1 / 155
0
Facility 0
NE AVG 52
Rank #1 / 155
0.0
Facility 0.0
NE AVG 4.0
Rank #1 / 155
Elk Ridge Village
AL
IL
MC
Douglas (Elkhorn)
92
Facility 92
NE AVG 81
Rank #49 / 174
No
5
Facility 5
NE AVG 47
Rank #225 / 230
-
19
Facility 19
NE AVG 28
Rank #41 / 53
76.1%
Facility 76.1%
NE AVG 73.4%
Rank #69 / 127
A+Tony Damewood-10
6
Facility 6
NE AVG 7
Rank #86 / 155
2
Facility 2
NE AVG 15
Rank #49 / 155
2
Facility 2
NE AVG 52
Rank #41 / 155
0.2
Facility 0.2
NE AVG 4.0
Rank #32 / 155
Ridgewood Senior Living
AL
IL
MC
RC
Bennington
88
Facility 88
NE AVG 81
Rank #52 / 174
Yes
6
Facility 6
NE AVG 47
Rank #220 / 230
Studio / 1 Bed / 2 Bed
17
Facility 17
NE AVG 28
Rank #46 / 53
72.7%
Facility 72.7%
NE AVG 73.4%
Rank #75 / 127
A+Sarah GebhardtGahc3 Bennington Ne Alf Trs Sub, LLC11
4
Facility 4
NE AVG 7
Rank #63 / 155
2
Facility 2
NE AVG 15
Rank #49 / 155
6
Facility 6
NE AVG 52
Rank #62 / 155
0.5
Facility 0.5
NE AVG 4.0
Rank #51 / 155

Rank badges are statewide: each community is ranked against every NE community we track that reports that metric, not just the 5 on this page. See how we rank facilities

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Frequently Asked Questions about The Heritage at Fountain Point

Who is the owner of The Heritage at Fountain Point?

The Heritage at Fountain Point is legally operated by The Heritage At Fountain Point Operating, LLC, and administered by Sarah Potts.

Is The Heritage at Fountain Point in a walkable area?

The Heritage at Fountain Point has a walk score of 18. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of The Heritage at Fountain Point?

According to NE state health department records, The Heritage at Fountain Point's license number is ALF388.

Are pets allowed at The Heritage at Fountain Point?

Yes, The Heritage at Fountain Point allows residents to bring their pets.

Who is the administrator of The Heritage at Fountain Point?

Sarah Potts is the administrator of The Heritage at Fountain Point.

How many beds does The Heritage at Fountain Point have?

The Heritage at Fountain Point has 130 beds.

Has The Heritage at Fountain Point had any deficiencies?

The Heritage at Fountain Point has no reported deficiencies according to records from Nebraska Dept. of Health and Human Services (DHHS).

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