Heathwood Assisted Living and Memory Care
Assisted Living, Memory Care & Nursing Care · Buffalo, NY
Heathwood Assisted Living and Memory Care
Assisted Living, Memory Care & Nursing Care · Buffalo, NY
Heathwood Assisted Living and Memory Care in Buffalo, New York, offers a range of comprehensive amenities, including Assisted Living, Enhanced Assisted Living, Memory Care, and Short-term Stays. Their licensed assisted living choices are designed to deliver the specific level of care needed, supported by a committed team of empathetic healthcare professionals.
Their philosophy acknowledges that minor additional assistance can enhance daily life satisfaction. Heathwood Assisted Living and Memory Care provides seniors with a personalized approach to living services. With an adaptable strategy, Heathwood can consistently address evolving needs.
128-bed community Rank #390 / 742Bed count — State benchmarkedThis home is ranked 390th out of 742 homes in New York for Bed Count. Shows this facility's certified or reported bed count compared to other New York facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
48 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 60 / 100 Rank #693 / 1169Walk Score — State benchmarkedThis home is ranked 693rd out of 1169 homes in New York for Walk Score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across New York facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Facility TypeAdult Home
CountyErie
Heathwood Assisted Living and Memory Care is legally operated by Heathwood Assisted Living At Williamsville, Inc.
Staffing
Key information about the people who lead and staff this community.
ContactCarla C Suero, President/CEO (per BBB, record updated Jul 2026)
Enhanced Assisted Living
Short-Term Stay
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2021 · 5 years of data
0 enforcement actions
5 violations
5 inspections
Inspection Score
A composite 0–100 score combining this facility's inspections, violations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
A composite 0–100 score combining this facility's inspections, violations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
10 points above the New York average for assisted living residences (83/100)
Rank #96 / 591 in New York Inspection Score — State benchmarked This home is ranked 96th out of 591 homes in New York for Inspection Score. Shows this facility's inspection score compared to the New York average among 591 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 93 out of 100. Letter grade A. 10 points above the New York average for assisted living residences (83/100)
Inspection Scorecard
This scorecard compares key inspection, violation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. New York state average
Overall vs. NY average
0 Worse
No metrics in this bucket.
6 Better
Metrics better than New York average:
• Total violations (66% below)
• Violations per year (66% below)
• Violations per inspection (38% below)
• Inspections with violations (50% below)
• Inspection violation rate (9% below)
• Complaint visits (33% below)
• Total violations (66% below)
• Violations per year (66% below)
• Violations per inspection (38% below)
• Inspections with violations (50% below)
• Inspection violation rate (9% below)
• Complaint visits (33% below)
Latest Inspection
March 10, 2025
Complaint Investigation
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 5 | 9 | This facility has had 44% fewer total inspections than the New York average (5 vs. NY avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↓ 44% fewer |
|
Inspections with violations
Inspections that uncovered at least one regulatory violation.
| 2 | 4 | This facility has 50% fewer inspections with violations than a typical New York assisted living residence (2 vs. NY avg 4).↓ 50% better |
|
Inspection violation rate
Percentage of inspections that resulted in at least one violation.
| 40% | 44% | This facility has 4 percentage points lower inspection violation rate than a typical New York assisted living residence (40% vs. NY avg 44%).↓ 4% better Rank #169 / 321 Inspection violation rate — State benchmarked This home is ranked 169th out of 321 homes in New York for % of Inspections With Violations. Shows this facility's % of inspections with violations compared to the New York average among 321 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 4 | 6 | This facility has 33% fewer complaint visits than a typical New York assisted living residence (4 vs. NY avg 6).↓ 33% better Rank #164 / 321 Complaint visits — State benchmarked This home is ranked 164th out of 321 homes in New York for Complaint-related visits. Shows this facility's complaint-related visits compared to the New York average among 321 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. |
Violations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total violations
Formal regulatory issues recorded by inspectors across all inspection types.
| 5 | 14.5 | This facility has 66% fewer total violations than a typical New York assisted living residence (5 vs. NY avg 14.5).↓ 66% better Rank #188 / 321 Total violations — State benchmarked This home is ranked 188th out of 321 homes in New York for Violations. Shows this facility's violations compared to the New York average among 321 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. |
|
Violations per year
Average violations per year since 2021.
| 1 | 2.9 | This facility has 66% fewer violations per year than a typical New York assisted living residence (1 vs. NY avg 2.9).↓ 66% better |
|
Violations per inspection
Average violations per inspection.
| 1 | 1.6 | This facility has 38% fewer violations per inspection than a typical New York assisted living residence (1 vs. NY avg 1.6).↓ 38% better Rank #202 / 321 Violations per inspection — State benchmarked This home is ranked 202nd out of 321 homes in New York for Violations per inspection. Shows this facility's violations per inspection compared to the New York average among 321 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. |
Violation breakdown
Per-category split of the 5 violations recorded across all inspections. Counts are compared against the New York state average for each category. A green dot means this facility is below the state average for that category; an amber dot means it is above.
Per-category split of the 5 violations recorded across all inspections. Counts are compared against the New York state average for each category. A green dot means this facility is below the state average for that category; an amber dot means it is above.
1
Medication Management
NY avg: 0.4
1
Operating Certificate
NY avg: 0.2
2
Resident Services
NY avg: 2.9
1
Retention and Standards
NY avg: 0.8
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- March 10, 2025 complaint investigation found one admission and retention violation, with an approved plan of correction.
- May 9, 2024 relicensure inspection identified four deficiencies in operating certificates, resident services, and medication management, all corrected by approved plans.
- Three prior complaint investigations between 2021 and 2024 found no violations and required no corrections.
What does this home offer?
Pets Allowed
Housing Options: Studio / Suite / 1 Bed / 2 Bed
Transportation Services
Fitness and Recreation
Robert M. Chur began his career as an Administrator at Aurora Park Health Care Center and later co-founded Heathwood Health Care Center in Williamsville with his wife, Carol. His leadership laid the foundation for the Chur family’s multi-generational commitment to quality senior care, establishing Heathwood as a trusted name in residential elder care.
Places of interest near Heathwood Assisted Living and Memory Care
815 Hopkins Rd, Buffalo, NY 14221
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The information below is reported by the New York State Department of Health.
| Heathwood Assisted Living and Memory Care | AL MC NH | Buffalo (Bassett) | 128
Facility
128
NY AVG
160
Rank
#390 / 742 | Yes |
60
Facility
60
NY AVG
63
Rank
#693 / 1169 | Heathwood Assisted Living At Williamsville, Inc | 93
Facility
93
NY AVG
83
Rank
#96 / 591 | 5 | 40%
Facility
40%
NY AVG
44.4%
Rank
#169 / 321 | 4
Facility
4
NY AVG
6
Rank
#164 / 321 | 5
Facility
5
NY AVG
14.5
Rank
#188 / 321 | 1.0
Facility
1.0
NY AVG
1.6
Rank
#202 / 321 | Studio / Suite / 1 Bed / 2 Bed | A+ |
| Elderwood Assisted Living at West Seneca | AL RC | West Seneca (Orchard Park Road) | 128
Facility
128
NY AVG
160
Rank
#390 / 742 | Yes |
52
Facility
52
NY AVG
63
Rank
#765 / 1169 | 580 Orchard Park Road Operating Company, LLC | 69
Facility
69
NY AVG
83
Rank
#510 / 591 | 13 | 38.5%
Facility
38.5%
NY AVG
44.4%
Rank
#165 / 321 | 9
Facility
9
NY AVG
6
Rank
#261 / 321 | 11
Facility
11
NY AVG
14.5
Rank
#236 / 321 | 0.8
Facility
0.8
NY AVG
1.6
Rank
#181 / 321 | Studio / 1 Bed / 2 Bed | - |
| Eden Heights of West Seneca Assisted Living | AL | West Seneca (Gardenville) | 120
Facility
120
NY AVG
160
Rank
#409 / 742 | Yes |
19
Facility
19
NY AVG
63
Rank
#1029 / 1169 | Eden Heights Of West Seneca Operating, LLC | - | 1 | 0%
Facility
0%
NY AVG
44.4%
Rank
#1 / 321 | 0
Facility
0
NY AVG
6
Rank
#1 / 321 | 0
Facility
0
NY AVG
14.5
Rank
#1 / 321 | 0
Facility
0
NY AVG
1.6
Rank
#1 / 321 | - | - |
| Tennyson Court | AL MC RC | Buffalo (Sheridan Meadows) | 93
Facility
93
NY AVG
160
Rank
#524 / 742 | No |
43
Facility
43
NY AVG
63
Rank
#847 / 1169 | Tennyson Court, LLC | 93
Facility
93
NY AVG
83
Rank
#96 / 591 | 8 | 37.5%
Facility
37.5%
NY AVG
44.4%
Rank
#156 / 321 | 5
Facility
5
NY AVG
6
Rank
#183 / 321 | 4
Facility
4
NY AVG
14.5
Rank
#172 / 321 | 0.5
Facility
0.5
NY AVG
1.6
Rank
#146 / 321 | - | - |
| Juniper Glen Memory Care Assisted Living | AL MC RC | East Amherst (Eastern Hills) | 66
Facility
66
NY AVG
160
Rank
#624 / 742 | Yes |
48
Facility
48
NY AVG
63
Rank
#794 / 1169 | Amherst Care Group, LLC | 63
Facility
63
NY AVG
83
Rank
#570 / 591 | 14 | 64.3%
Facility
64.3%
NY AVG
44.4%
Rank
#231 / 321 | 7
Facility
7
NY AVG
6
Rank
#234 / 321 | 32
Facility
32
NY AVG
14.5
Rank
#307 / 321 | 2.3
Facility
2.3
NY AVG
1.6
Rank
#289 / 321 | Suite | A+ |
Financial Assistance for
Assisted Living in New York
Heathwood Assisted Living and Memory Care is located in Buffalo, New York State.
Here are the financial assistance programs available to residents in New York State.
Frequently Asked Questions about Heathwood Assisted Living and Memory Care
What neighborhood is Heathwood Assisted Living and Memory Care in?
Heathwood Assisted Living and Memory Care is in the Bassett neighborhood of Buffalo.
Who is the owner of Heathwood Assisted Living and Memory Care?
Heathwood Assisted Living and Memory Care is legally operated by Heathwood Assisted Living At Williamsville, Inc.
Is Heathwood Assisted Living and Memory Care in a walkable area?
Heathwood Assisted Living and Memory Care has a walk score of 60. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
How many beds does Heathwood Assisted Living and Memory Care have?
Heathwood Assisted Living and Memory Care has 128 beds.
Are there photos of Heathwood Assisted Living and Memory Care?
Yes — there are 5 photos of Heathwood Assisted Living and Memory Care in the photo gallery on this page.
What is the address of Heathwood Assisted Living and Memory Care?
Heathwood Assisted Living and Memory Care is located at 815 Hopkins Rd, Buffalo, NY 14221.
What is the phone number of Heathwood Assisted Living and Memory Care?
(716) 688-0111 will put you in contact with the team at Heathwood Assisted Living and Memory Care.
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