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Located in the serene surroundings of Port Angeles, Washington, Highland Court is a distinguished memory care provider. They provide a peaceful retreat from the hustle and bustle of city life in a quiet residential neighborhood. Their goal is to ensure the well-being and comfort of seniors in a warm and secure environment, offering exceptional memory care services, respite care, and short-term stay, or longer.
At Highland Court, life is enriched through a vibrant and engaging program of activities. Their monthly calendar brims with local entertainment, volunteer visits, and exciting community outings. Here, a dedicated team of compassionate professionals places dignity and respect at the forefront of their care philosophy. The team at Highland Court is deeply committed to delivering high-quality care and personalized customer service, with a focus on empowering residents to live as independently as possible.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 2m per day |
Higher than the Washington average: 72.5%Key information about the people who lead and staff this community.
In Washington, the Department of Social and Health Services, Residential Care Services conducts unannounced inspections and issues reports on the quality of care in all licensed settings.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Washington state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | WA Average | vs. WA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 2 | 31 | This facility has 94% fewer total deficiencies than a typical Washington nursing home (2 vs. WA avg 31).↓ 94% better |
|
Deficiencies per year
Average deficiencies per year since 2023.
| 0.7 | 10.3 | This facility has 93% fewer deficiencies per year than a typical Washington nursing home (0.7 vs. WA avg 10.3).↓ 93% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on August 27, 2025, found no deficiencies in fire safety compliance. Earlier inspections showed some deficiencies related to infection control during a COVID outbreak and a quality of care issue involving wheelchair safety, both substantiated with citations. The main themes of deficiencies involved staff not following infection control protocols and safety procedures during resident care. Complaint investigations were substantiated in these cases, with no enforcement actions or fines listed in the available reports. The facility appears to have addressed prior issues successfully, as indicated by a clean follow-up inspection in July 2025 and the most recent fire safety inspection.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsWashington average 7.8
Last Health inspection on Nov 2025
Washington average 48.9
Washington average 6.92
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
8 of 9 citations resulted from standard inspections; and 1 of 9 resulted from complaint investigations.
100% better than Washington averageWashington average: 0.3
100% better than Washington averageWashington average: 1.7
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
24% better than Washington average
6% worse than Washington average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursNo contractors work on this role.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
53 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 31 | 0 | 31 | 9,166 | 92 | 100% | 7.9 |
| Licensed Practical Nurse | 18 | 0 | 18 | 3,365 | 92 | 100% | 8.5 |
| Registered Nurse | 10 | 0 | 10 | 1,846 | 86 | 93% | 8.2 |
| Nurse Aide in Training | 7 | 0 | 7 | 1,528 | 86 | 93% | 7.8 |
| Administrator | 2 | 0 | 2 | 1,056 | 66 | 72% | 8 |
| RN Director of Nursing | 5 | 0 | 5 | 1,053 | 71 | 77% | 7.6 |
| Physical Therapy Aide | 4 | 0 | 4 | 1,049 | 75 | 82% | 6.6 |
| Respiratory Therapy Technician | 4 | 0 | 4 | 674 | 77 | 84% | 7.1 |
| Nurse Practitioner | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Dietitian | 1 | 0 | 1 | 514 | 60 | 65% | 8.6 |
| Mental Health Service Worker | 1 | 0 | 1 | 498 | 68 | 74% | 7.3 |
| Occupational Therapy Aide | 3 | 0 | 3 | 106 | 34 | 37% | 3 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 84 | 8 | 9% | 7.6 |
| Physical Therapy Assistant | 2 | 0 | 2 | 84 | 38 | 41% | 2.1 |
| Speech Language Pathologist | 1 | 0 | 1 | 71 | 14 | 15% | 5 |
| Qualified Social Worker | 1 | 0 | 1 | 41 | 16 | 17% | 2.6 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 28 | 7 | 8% | 4 |
| Medical Director | 0 | 1 | 1 | 25 | 17 | 18% | 1.5 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.1
69% better than Washington averageWashington average: 10.0
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
100% better than Washington averageWashington average: 2.6%
Percent of long-stay high risk residents with pressure ulcers
6.2%
25% worse than Washington averageWashington average: 4.9%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Washington averageWashington average: 1.7%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Washington averageWashington average: 16.2%
Percent of long-stay residents who received an antipsychotic medication
14.3%
In line with Washington averageWashington average: 14.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with Washington averageWashington average: 96.2%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
14% better than Washington averageWashington average: 88.1%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Washington averageWashington average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
22% better than Washington averageWashington average: 82.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
42Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Helen Milligan is the Executive Director at Highland Court Memory Care, bringing eight years of dedicated service to the community. She began her career as a Med-Tech and progressed to Resident Care Manager before assuming her current leadership role in 2019. Helen is passionate about long-term care and committed to ensuring exceptional well-being and support for residents. She also volunteers as a CPR instructor and former Firefighter/EMT, reflecting her deep community involvement.
2.6 miles from city center
Estimated distance in miles from Port Angeles's city center to Highland Court Memory Care's address, calculated via Google Maps.
— 0.91 miles to nearest hospital (North Olympic Peninsula VA Clinic)
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Highland Court Memory Care is located in Port Angeles, Washington.
Here are the financial assistance programs available to residents in Washington.
Highland Court Memory Care has a walk score of 15. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to WA state health department records, Highland Court Memory Care's license number is 2378.
According to WA state health department records, Highland Court Memory Care's license expires on August 31, 2026.
Highland Court Memory Care's occupancy is 81%.
Yes — see the floorplan options available at Highland Court Memory Care on this page.
Highland Court Memory Care has 43 beds.
Yes — there are 8 photos of Highland Court Memory Care in the photo gallery on this page.
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