Inspection Reports for
Aegis Gardens Fremont

CA, 94536

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34 Reports

2021–2026

Inspection Report — Jan 7, 2026

Date: Jan 7, 2026

Visit Reason
The visit was an unannounced Case Management inspection conducted regarding a self-reported incident involving a resident's fall and subsequent change in condition.

Findings
The inspection found that Resident 1 had an unwitnessed fall on 12/16/2025, was treated with pain medication, and later sent to the Emergency Room due to a change in condition. The facility had implemented additional safety checks and used a sensor system. No deficiencies were cited during the visit.

Report Facts
Incident date: Dec 16, 2025 Incident report date: Dec 17, 2025

Employees mentioned
NameTitleContext
Angel LeeDirector of OperationsMet with Licensing Program Analyst during the visit
Patricia ManaloLicensing Program AnalystConducted the inspection visit
Emily PoonAdministrator/DirectorNamed as facility administrator/director

Inspection Report — Jan 7, 2026

Complaint Investigation
Date: Jan 7, 2026

Visit Reason
An unannounced Case Management visit was conducted regarding a self-reported incident involving a resident who was hospitalized and diagnosed with a stage 3 pressure ulcer.

Complaint Details
The visit was triggered by a self-reported incident concerning a resident sent to the hospital on 12/06/2025 and later diagnosed with a stage 3 pressure ulcer. The complaint was investigated through interviews and document reviews, with no deficiencies found.
Findings
The investigation found that the resident had a stage 2 pressure ulcer prior to hospitalization and that home health care had been monitoring the wound since June 2025. No deficiencies were cited during the visit.

Report Facts

Employees mentioned
NameTitleContext
Angel LeeDirector of OperationsMet during the inspection and involved in the case management visit

Inspection Report — Nov 12, 2025

Complaint Investigation
Date: Nov 12, 2025

Visit Reason
An unannounced complaint investigation was conducted following a complaint received on 2025-11-04 alleging physical and emotional abuse of a resident by staff.

Complaint Details
The complaint was determined to be unfounded after interviews and review of records, indicating the allegations were false or could not have happened.
Findings
The investigation found that the complaint was generated under the wrong facility and all allegations were unfounded, meaning the allegations were false or without reasonable basis.

Report Facts

Employees mentioned
NameTitleContext
Emily PoonSenior General ManagerMet with Licensing Program Analyst during investigation
Patricia ManaloLicensing Program AnalystConducted the complaint investigation

Inspection Report — Oct 29, 2025

Complaint Investigation
Date: Oct 29, 2025

Visit Reason
An unannounced complaint investigation was conducted in response to an allegation that staff obstructed the facility passageway.

Complaint Details
The complaint alleged that staff obstructed the facility passageway. The allegation was substantiated based on evidence including staff interviews, incident reports, and observations. The Executive Director verified the obstruction occurred on 10/15/2025 and 10/22/2025.
Findings
The investigation found that chairs were used to block the side exit door in the memory care unit during activities, which posed a potential safety risk. The allegation was substantiated based on interviews, observations, and document review.

Citations (1)
Chairs blocking the side exit door in the memory care unit, violating CCR 87307(d)(6) requiring all passageways and stairways to be kept free of obstruction.
Report Facts
Plan of Correction Due Date: Nov 7, 2025

Employees mentioned
NameTitleContext
Emily PoonAdministrator / Executive DirectorNamed as facility administrator and referenced in verification of incident report
Angel LeeDirector of OperationsMet with Licensing Program Analyst during investigation
Patricia ManaloLicensing Program AnalystConducted the complaint investigation

Inspection Report — Oct 8, 2025

Complaint Investigation
Date: Oct 8, 2025

Visit Reason
An unannounced Case Management visit was conducted regarding a self-reported incident involving Resident 1 who was sent to the hospital for a worsening pressure injury.

Complaint Details
The visit was triggered by a self-reported incident where Resident 1 was hospitalized for a worsening pressure injury on 10/03/2025 and is currently admitted to a skilled nursing facility.
Findings
During the visit, documents related to Resident 1's care were reviewed, and no deficiencies were cited. The Licensing Program Analyst will request Resident 1's full medical record and may return later.

Report Facts

Employees mentioned
NameTitleContext
Angel LeeDirector of OperationsMet during the inspection and involved in the visit regarding the incident
Gigi TamayoHealth Services DirectorMet during the inspection and involved in the visit regarding the incident

Inspection Report — Oct 8, 2025

Date: Oct 8, 2025

Visit Reason
An unannounced Case Management visit was conducted regarding a self-reported incident involving Resident 1, who had an unwitnessed fall and was hospitalized for a cervical fracture, followed by a death report.

Findings
No deficiencies were cited during the visit. The Licensing Program Analyst reviewed medical and care records related to Resident 1 and requested additional documentation for further review.

Report Facts

Employees mentioned
NameTitleContext
Emily PoonAdministrator/DirectorFacility Administrator/Director mentioned in the report header
Angel LeeDirector of OperationsMet with Licensing Program Analyst during the visit
Gigi TamayoHealth Services DirectorMet with Licensing Program Analyst during the visit
Patricia ManaloLicensing Program AnalystConducted the inspection visit
Yvonne Flores-LariosLicensing Program ManagerNamed in the report

Inspection Report — Jun 18, 2025

Complaint Investigation
Date: Jun 18, 2025

Visit Reason
An unannounced Case Management visit was conducted regarding a self-reported incident on 06/06/2025 where a resident went AWOL by exiting through the front door.

Complaint Details
The visit was complaint-related due to a self-reported incident where Resident 1 went AWOL. The incident was substantiated by record review and interviews indicating lack of supervision.
Findings
The facility failed to provide adequate supervision, resulting in a resident leaving the facility unsupervised, which posed a potential health and safety risk. The resident was later returned by police, and corrective measures such as use of a Wanderguard Bracelet and safety checks were implemented.

Citations (1)
Failure to provide supervision causing Resident 1 to leave the facility, posing a potential health and safety risk to residents in care.
Report Facts
Plan of Correction Due Date: Jul 9, 2025

Employees mentioned
NameTitleContext
Emily PoonExecutive DirectorMet with Licensing Program Analyst during inspection and involved in incident report
Patricia ManaloLicensing Program AnalystConducted the inspection visit
Yvonne Flores-LariosLicensing Program ManagerNamed in report as Licensing Program Manager

Inspection Report — Jun 18, 2025

Complaint Investigation
Date: Jun 18, 2025

Visit Reason
An unannounced Case Management visit was conducted regarding a self-reported incident on 06/06/2025 where Resident 1 went AWOL by exiting through the front door. The facility notified the police and the resident was escorted back.

Complaint Details
The visit was complaint-related due to a self-reported incident of Resident 1 eloping from the facility. The deficiency was substantiated as the licensee failed to provide adequate supervision.
Findings
The licensee did not provide adequate supervision, resulting in Resident 1 leaving the facility unsupervised, posing a potential health and safety risk. The facility has since implemented safety measures including a Wanderguard Bracelet, safety checks, and an AUGi system.

Citations (1)
Failure to provide supervision causing Resident 1 to leave the facility, posing a potential health and safety risk.
Report Facts
Plan of Correction Due Date: Jul 9, 2025

Employees mentioned
NameTitleContext
Emily PoonExecutive DirectorMet during inspection and involved in incident report
Patricia ManaloLicensing Program AnalystConducted the inspection visit
Yvonne Flores-LariosLicensing Program ManagerNamed in report as Licensing Program Manager

Inspection Report — Apr 22, 2025

Annual Inspection
Date: Apr 22, 2025

Visit Reason
The inspection was an unannounced 1-Year Annual Required inspection conducted to evaluate compliance with licensing requirements.

Findings
The Licensing Program Analysts toured the facility and reviewed resident and staff records, medications, and safety equipment. No deficiencies were cited during the visit.

Report Facts
Hot water temperature readings: 117.1 Hot water temperature readings: 112 Hot water temperature readings: 119 Fire extinguisher last serviced date: Jun 20, 2024 Emergency disaster drill last conducted date: Mar 5, 2025 Residents records reviewed: 7 Staff records reviewed: 7 Resident medications samples reviewed: 2

Employees mentioned
NameTitleContext
Emily PoonExecutive DirectorMet with Licensing Program Analysts during inspection
Patricia ManaloLicensing Program AnalystConducted the inspection
K. NguyenLicensing Program AnalystConducted the inspection
Yvonne Flores-LariosLicensing Program ManagerNamed as Licensing Program Manager on report

Inspection Report — Apr 22, 2025

Date: Apr 22, 2025

Visit Reason
The visit was an unannounced Case Management inspection conducted regarding a self-reported incident involving a resident who was hospitalized for a lumbar fracture.

Findings
The inspection found no deficiencies. The fracture was determined to be due to osteoporosis sequela, and the facility provided relevant medical documentation.

Report Facts

Employees mentioned
NameTitleContext
Emily PoonExecutive DirectorMet with Licensing Program Analysts during the inspection and self-reported the incident
Patricia ManaloLicensing Program AnalystConducted the inspection and received the self-reported incident report
Yvonne Flores-LariosLicensing Program ManagerNamed as Licensing Program Manager on the report

Inspection Report — Sep 13, 2024

Date: Sep 13, 2024

Visit Reason
The visit was a case management visit regarding an incident report at the facility.

Findings
No deficiencies were cited during the visit. Licensing Program Analysts interviewed involved parties but were unable to obtain relevant information from a resident due to dementia. An exit interview was conducted and a copy of the report was provided.

Employees mentioned
NameTitleContext
Emily PoonExecutive DirectorMet with Licensing Program Analysts during the visit and involved in incident discussion.

Inspection Report — Jun 25, 2024

Annual Inspection
Date: Jun 25, 2024

Visit Reason
The inspection was an unannounced 1-Year Annual Required inspection conducted to evaluate the facility's compliance with licensing requirements.

Findings
The Licensing Program Analyst toured the facility and reviewed resident and staff records. No deficiencies were cited during the visit, and all safety and operational standards observed were satisfactory.

Report Facts
Residents' records reviewed: 6 Staff records reviewed: 7 Staff with current first aid training: 6 Hot water temperature readings: Measured temperatures were 109.3, 117.8, and 111.0 degrees Fahrenheit Freezer temperature: 0 Refrigerator temperature: 40 Fire extinguisher last serviced: Jun 20, 2024 Emergency Disaster Plan last posted: Jun 13, 2024 Fire drill last conducted: May 25, 2024

Employees mentioned
NameTitleContext
Angel LeeDirector of OperationsMet with Licensing Program Analyst during inspection and toured facility

Inspection Report — Feb 15, 2024

Date: Feb 15, 2024

Visit Reason
The visit was an unannounced case management visit to deliver complaint findings from an amended complaint dated 6/13/2023.

Complaint Details
The visit involved delivery of complaint findings from an amended complaint dated 6/13/2023. No deficiencies were cited during this visit.
Findings
No deficiencies were cited during the visit. Licensing Program Analysts met with the Health Services Director and explained the purpose of the visit. An exit interview was conducted and a copy of the report was provided.

Employees mentioned
NameTitleContext
Gigi TamayoHealth Services DirectorMet with Licensing Program Analysts during the case management visit.

Inspection Report — Feb 15, 2024

Complaint Investigation
Date: Feb 15, 2024

Visit Reason
The visit was an unannounced case management visit to deliver complaint findings from an amended complaint dated 06/13/2023.

Complaint Details
The visit was related to complaint findings from an amended complaint dated 06/13/2023. No deficiencies were cited during this visit.
Findings
No deficiencies were cited during the visit. Licensing Program Analysts met with the Health Services Director and explained the purpose of the visit. An exit interview was conducted and a copy of the report was provided.

Employees mentioned
NameTitleContext
Gigi TamayoHealth Services DirectorMet with Licensing Program Analysts during the visit.

Inspection Report — Dec 13, 2023

Complaint Investigation
Date: Dec 13, 2023

Visit Reason
The inspection was an unannounced complaint investigation conducted in response to an allegation that staff charged residents for services not received.

Complaint Details
The complaint alleged that staff charged residents for services not received. The investigation included interviews with staff and review of billing statements and service delivery records. The allegation was found to be unsubstantiated.
Findings
The investigation found no evidence to substantiate the allegation. Residents were not charged for tray services during three COVID outbreaks, and escort and small group activities were provided as documented. Therefore, the allegation was unsubstantiated and no deficiencies were cited.

Report Facts
Number of residents' billing statements reviewed: 6 Number of staff interviewed: 4

Employees mentioned
NameTitleContext
Emily PoonSenior General ManagerMet with Licensing Program Analyst during investigation
Gigi TamayoHealth Services DirectorMet with Licensing Program Analyst and explained purpose of visit
Grace LukLicensing EvaluatorConducted complaint investigation and signed report

Inspection Report — Oct 6, 2023

Complaint Investigation
Date: Oct 6, 2023

Visit Reason
An unannounced complaint investigation visit was conducted due to an allegation that staff improperly administered a resident's medication.

Complaint Details
The complaint was substantiated based on evidence that staff crushed and administered medication to resident R1 without prior physician approval. The physician later approved the medication crushing after the incident.
Findings
The investigation substantiated the allegation that a resident's medication was crushed and administered without a physician's order on July 8, 2023. The physician approved the request to crush the medication on July 12, 2023, after the incident.

Citations (1)
Failure to have a signed, dated written order from a physician before crushing resident R1's medication, posing an immediate health, safety, or personal rights risk.
Report Facts
Deficiency Type Count: 1

Employees mentioned
NameTitleContext
Angel LeeDirector of OperationsMet with during the investigation and exit interview
Liridon FiciLicensing Program AnalystConducted the complaint investigation
Harpreet HumpalLicensing Program ManagerNamed in report as Licensing Program Manager

Inspection Report — Sep 29, 2023

Date: Sep 29, 2023

Visit Reason
The visit was an unannounced case management visit to deliver an amended report originally dated 08/23/2023.

Findings
No deficiencies were cited during this visit. The Licensing Program Analyst obtained the original report from the Registered Nurse and conducted an exit interview.

Employees mentioned
NameTitleContext
Gigi TamayoRegistered NurseMet with Licensing Program Analyst during the visit and provided the original report.

Inspection Report — Sep 29, 2023

Complaint Investigation
Date: Sep 29, 2023

Visit Reason
The visit was an unannounced complaint investigation conducted due to an allegation that staff did not dispense medication according to doctor's orders.

Complaint Details
The complaint alleged that staff did not dispense medication according to doctor's orders. The allegation was substantiated based on interviews and record review. A staff member was suspended during the investigation. The licensee did not comply with regulations regarding residents' personal rights and medication administration.
Findings
The investigation found that a staff member accidentally grabbed the incorrect eye drop bottle and was stopped before administering it to a resident. Additionally, on 6/23/2023, a staff member administered multiple drops instead of one as ordered. These allegations were substantiated based on interviews and record reviews.

Citations (1)
Failure to ensure physicians' orders for eye drop medication were followed, resulting in incorrect administration of medication to a resident.
Report Facts
Deficiency Type: 1 Plan of Correction Due Date: Sep 30, 2023

Employees mentioned
NameTitleContext
Gigi TamayoRegistered Nurse (RN)Met with Licensing Program Analyst during investigation and participated in exit interview
Angel LeeDirector of OperationsMet with Licensing Program Analyst during investigation
Liridon FiciLicensing Program AnalystConducted the complaint investigation
Harpreet HumpalLicensing Program ManagerNamed in report as Licensing Program Manager

Inspection Report — Sep 22, 2023

Date: Sep 22, 2023

Visit Reason
The visit was an unannounced case management visit to deliver an amended report originally dated 08/24/2023.

Findings
No deficiencies were cited during this visit. The Licensing Program Analyst obtained the original report from the Registered Nurse and conducted an exit interview with the General Manager.

Employees mentioned
NameTitleContext
Emily PoonGeneral ManagerMet during the visit and participated in the exit interview.
Gigi TamayoRegistered NurseMet during the visit and provided the original report dated 08/24/2023.

Inspection Report — Sep 7, 2023

Date: Sep 7, 2023

Visit Reason
The visit was an unannounced case management visit to deliver an amended report originally dated 6/9/2023.

Findings
No deficiencies were cited during this visit. The Licensing Program Analyst met with the Registered Nurse and obtained the original report.

Employees mentioned
NameTitleContext
Gigi TamayoRegistered NurseMet with Licensing Program Analyst during the visit.

Inspection Report — Aug 30, 2023

Complaint Investigation
Date: Aug 30, 2023

Visit Reason
An unannounced complaint investigation visit was conducted in response to allegations received on 06/08/2023 regarding lack of supervision, theft of residents' belongings, confidentiality breaches, discouragement of pendant use, and insufficient staffing.

Complaint Details
The complaint investigation was unsubstantiated based on interviews with five staff and five residents, and review of documents including incident reports and service plans. Allegations included multiple falls due to lack of supervision, staff stealing belongings, confidentiality breaches, discouragement of pendant use, and insufficient staffing causing early dining room transport. No violations were proven.
Findings
After interviews with staff and residents and review of relevant documents, there was no preponderance of evidence to substantiate the allegations. Staff confirmed safety checks and pendant use were unrestricted, and residents denied missing belongings. The allegation of early dining room transport was explained as a preference by some residents. The allegations were determined to be unsubstantiated.

Report Facts
Staff interviewed: 5 Residents interviewed: 5

Employees mentioned
NameTitleContext
Liridon FiciLicensing Program AnalystConducted the complaint investigation visit
Gigi TamayoRegistered Nurse (RN)Met with Licensing Program Analyst during investigation and participated in exit interview
Harpreet HumpalLicensing Program ManagerNamed in report as Licensing Program Manager

Inspection Report — Jul 19, 2023

Complaint Investigation
Date: Jul 19, 2023

Visit Reason
The inspection was an unannounced case management visit triggered by a 10-day initial complaint regarding a resident (R1) who was re-admitted with a restricted health condition without the facility requesting an exemption.

Complaint Details
The visit was complaint-related, opened as a 10-day initial complaint visit (15-AS-20230711115733). The complaint involved resident R1 who was hospitalized and returned with a restricted health condition without an exemption. The deficiency was substantiated.
Findings
The licensing analyst observed that the facility did not request or have an exemption on file for R1's restricted health condition, which is a violation of California Code of Regulation, Title 22. The deficiency was cited and may result in civil penalties if not corrected.

Citations (1)
Facility did not submit an exemption for a restricted health condition for resident R1 as required by CCR 87612(a)(2).
Report Facts
Plan of Correction due date: 7

Employees mentioned
NameTitleContext
Gigi TamayoRegistered NurseMet with Licensing Program Analyst during inspection
Emily PoonAdministratorAgreed to request an exception for resident R1 as part of the Plan of Correction
Liridon FiciLicensing EvaluatorConducted the inspection and authored the report
Harpreet HumpalSupervisorSupervisor overseeing the inspection

Inspection Report — Jul 5, 2023

Annual Inspection
Date: Jul 5, 2023

Visit Reason
The visit was an unannounced 1-Year Annual Required Inspection conducted to evaluate compliance with licensing requirements and facility conditions.

Findings
The inspection found the facility to be in compliance with no deficiencies cited. The facility was observed to be well maintained with adequate safety measures, proper staffing and resident records, and appropriate supplies and equipment.

Report Facts
Staff present during inspection: 5 Residents present during inspection: 7 Bedrooms: 64 Bathrooms: 69 Private bedrooms: 64 Shared bedrooms: 10 Hot water temperature: 117.7 Fire extinguisher last serviced: Jul 20, 2022 Administrator certificate expiration: Mar 25, 2024

Employees mentioned
NameTitleContext
Emily PoonAdministratorMet with Licensing Program Analyst during inspection and participated in exit interview
Liridon FiciLicensing Program AnalystConducted the inspection visit
Yvonne Flores-LariosSupervisorSupervisor overseeing the inspection

Inspection Report — Jun 23, 2023

Date: Jun 23, 2023

Visit Reason
The visit was an unannounced case management visit to deliver an amended report originally dated 6/9/2023.

Findings
No deficiencies were cited during this visit. The Licensing Program Analyst obtained the original report from the Registered Nurse and conducted an exit interview.

Employees mentioned
NameTitleContext
Gigi TamayoRegistered NurseMet with Licensing Program Analyst during the visit and provided the original report.

Inspection Report — Jun 9, 2023

Complaint Investigation
Date: Jun 9, 2023

Visit Reason
The inspection was conducted as part of an investigation of a complaint regarding the facility's failure to submit timely incident reports related to a resident's multiple falls.

Complaint Details
Investigation of complaint 15-AS-20230608092900 regarding resident falls on 10/16/2022, 12/20/2022, and 5/9/2023. The complaint was substantiated by the finding that incident reports were not submitted timely.
Findings
The facility failed to submit incident reports to the licensing agency in a timely manner for a resident who sustained falls on three separate occasions. This noncompliance with Title 22 Reporting Requirements was discussed with facility staff and cited as a deficiency.

Citations (1)
Failure to submit incident reports to the licensing agency within seven days as required by Title 22 CCR 87211(a)(1).
Report Facts
Deficiencies cited: 1 Plan of Correction Due Date: Jun 16, 2023

Employees mentioned
NameTitleContext
Gigi TamayoRNDiscussed incidents and reporting requirements during inspection
Emily PoonAdministratorDiscussed incidents and reporting requirements during inspection
Angel LeeDirector of OperationsDiscussed incidents and reporting requirements during inspection

Inspection Report — Jun 6, 2023

Date: Jun 6, 2023

Visit Reason
The visit was an unannounced case management visit regarding an incident report received on 2023-05-20 involving a resident ingesting calligraphy ink during a facility activity.

Findings
The investigation found that the resident ingested calligraphy ink but had no concerning health issues upon return to the facility. Poison control was notified but could not confirm harm from the ink. No deficiencies were cited during the visit.

Report Facts
Incident report date: May 18, 2023

Employees mentioned
NameTitleContext
Gigi TamayoRNMet with Licensing Program Analyst during visit and involved in incident assessment

Inspection Report — Jun 6, 2023

Complaint Investigation
Date: Jun 6, 2023

Visit Reason
An unannounced complaint investigation visit was conducted due to allegations that staff mismanaged a resident's medications and overmedicated a resident.

Complaint Details
The complaint was substantiated. Staff member S2 mistakenly administered 11 types of oral medications from another resident to R1 on 5/28/2023, causing a medication overdose. Incident reports, progress notes, and staff statements confirmed the error. The resident was hospitalized and returned the next day.
Findings
The investigation substantiated that on 5/28/2023, a staff member mistakenly gave a resident 11 types of oral medications intended for another resident, resulting in a medication overdose requiring hospital admission. The facility failed to comply with personnel and medication administration regulations, posing immediate health and safety risks.

Citations (2)
Personnel Requirements - Facility personnel were not sufficient in numbers and competent to meet resident needs, evidenced by medication errors.
Incidental Medical and Dental Care - Overmedicating a resident with incorrect medication that did not belong to them.
Report Facts
Number of medications mistakenly given: 11 Plan of Correction due date: Jun 7, 2023

Employees mentioned
NameTitleContext
Emily PoonAdministratorFacility administrator who agreed to submit plans of correction.
Liridon FiciLicensing Program AnalystConducted the complaint investigation.
Yvonne Flores-LariosLicensing Program ManagerOversaw the complaint investigation.
Gigi TamayoRegistered NurseMet with Licensing Program Analyst during the investigation and participated in exit interview.

Inspection Report — Aug 4, 2022

Date: Aug 4, 2022

Visit Reason
The visit was an unannounced case management visit conducted by Licensing Program Analyst L. Fici and Licensing Program Manager Y. Flores-Larios to evaluate the facility's compliance and census status.

Findings
The facility was confirmed to be operating under its licensed capacity with a census of 73 residents out of 85 licensed beds. No deficiencies were cited during this visit.

Report Facts

Employees mentioned
NameTitleContext
Emily PoonGeneral ManagerInterviewed regarding census and facility capacity
Cathy ZhouHealth and Service DirectorMet with Licensing Program Analyst and Manager during the visit

Inspection Report — Jul 20, 2022

Annual Inspection
Date: Jul 20, 2022

Visit Reason
Unannounced annual Infection Control Inspection conducted to assess compliance with infection control protocols and facility safety measures.

Findings
The facility was found to have adequate infection control measures including proper PPE use, sufficient food supply, universal screening, and routine disinfection. No deficiencies were cited during this inspection.

Report Facts
PPE supply duration: 30

Employees mentioned
NameTitleContext
Cathy ZhouHealth Service DirectorMet with Licensing Program Analysts during inspection

Inspection Report — Jul 20, 2022

Complaint Investigation
Date: Jul 20, 2022

Visit Reason
The visit was an unannounced case management inspection conducted to investigate an incident report dated 07/03/2022 concerning an allegation that Staff 5 hit Resident 1 on 07/02/2022.

Complaint Details
The complaint involved an allegation by Resident 2 that Staff 5 hit Resident 1. The facility notified the Ombudsman but not the police. The internal investigation and interviews found no evidence to substantiate the allegation.
Findings
The investigation found no evidence that Staff 5 hit Resident 1. Staff 5 had no previous complaints and up-to-date training. No deficiencies were cited during the visit.

Report Facts
Incident report date: Jul 3, 2022 Incident date: Jul 2, 2022

Employees mentioned
NameTitleContext
Cathy ZhouHealth and Services DirectorMet with Licensing Program Analysts during the visit
James SampairLicensing Program AnalystConducted the case management visit
Emily PoonAdministratorFacility administrator named in report header

Inspection Report — Dec 30, 2021

Complaint Investigation
Date: Dec 30, 2021

Visit Reason
The visit was an unannounced case management inspection conducted regarding an incident report received on 12/28/2021 involving alleged abuse of a resident by staff.

Complaint Details
The complaint involved alleged abuse of Resident 1 by Staff 5. The facility notified law enforcement and the resident's responsible party. Staff 5 was suspended and terminated following the investigation.
Findings
The investigation found that Resident 1 reported abuse by Staff 5. Staff 5 was suspended immediately and terminated after the investigation. No deficiencies were cited during the visit.

Report Facts
Staff interviewed: 3 Incident report date: Dec 28, 2021

Employees mentioned
NameTitleContext
Emily PoonGeneral ManagerMet with Licensing Program Analyst during the visit.
Cathy ZhouHealth and Services DirectorMet with Licensing Program Analyst during the visit.

Inspection Report — May 7, 2021

Original Licensing
Date: May 7, 2021

Visit Reason
The visit was conducted as a Component II telephone call with the applicant and administrator to verify identity and confirm understanding of Title 22 regulations as part of the original licensing process for the facility.

Findings
The applicant and administrator successfully completed Component II, demonstrating understanding of facility operation, staff qualifications, program policies, and application document requirements. No deficiencies or violations were noted in the report.

Employees mentioned
NameTitleContext
Emily PoonAdministratorNamed as facility administrator participating in the licensing evaluation.
Ana De La CerdaMet with during the evaluation visit.
Nicole RouseLicensing EvaluatorConducted the licensing evaluation.
Julia KimSupervisorSupervisor overseeing the licensing evaluation.

Inspection Report — May 7, 2021

Date: May 7, 2021

Visit Reason
The visit was an office evaluation conducted via telephone call with the Community Care Licensing (CAB) analyst to complete Component II (COMP II) of the application process for a change of ownership (CHOW) of the facility.

Findings
The applicant and administrator successfully completed COMP II, confirming their understanding of Title 22 regulations including facility operation, staff qualifications, program policies, and application document requirements. The applicant was advised to submit required documentation to CAB.

Report — June 19, 2026

June 19, 2026

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