Inspection Reports for
Arbor Terrace Highland Park
1000 Central Ave, Highland Park, IL 60035, United States, IL, 60035
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Inspection Report — Feb 18, 2026
Complaint Investigation
Date: Feb 18, 2026
Visit Reason
This document is a Complaint Investigation Survey covering multiple complaints and a Facility Reported Incident. The investigation involved allegations of abuse and failure to meet residency and Alzheimer's program requirements, including physical abuse and safety concerns involving residents R2, R3, and R4.
Complaint Details
Facility Reported Incident #199842: Substantiated; no deficiencies written. Facility Reported Incident #200171: 295.6000a)1) cited. Complaint Investigation Survey #200196: 295.2000a)1), 295.4060a)b)c), 295.6000a)1), 295.6010a)1)2)b) cited. Complaint Investigation Survey #200224: 295.2000a)1), 295.4060a)b)c), 295.6000a)1), 295.6010a)1)2)b) cited. Facility Reported Incident #200378: Substantiated; referred to FRI #200171.
Findings
The establishment was found to have failed to ensure residents were free from abuse, resulting in physical abuse under reasonable suspicion involving residents R2, R3, and R4. The facility also failed to meet residency requirements and Alzheimer's program standards by admitting or retaining residents whose conditions posed risks. Additionally, the establishment failed to document and notify the Department of suspected abuse as required.
Deficiencies (4)
A2000 (295.2000 Residency Requirements) - The establishment failed to ensure that residents met the requirements for admission or continued residency, resulting in physical abuse of resident R3 by resident R4 and posing a substantial probability of severe harm.
A4060 (295.4060 Alzheimer's and Dementia Programs) - The establishment failed to ensure resident R3 was safe from resident R4, resulting in physical abuse under reasonable suspicion and creating a substantial probability of severe harm.
A6000 (295.6000 Resident Rights) - The establishment failed to ensure residents were free from abuse, resulting in physical abuse under reasonable suspicion by resident R4 against R3 and by employee E8 against resident R2.
A6010 (295.6010 Abuse, Neglect, and Financial Exploitation Prevention and Reporting) - The establishment failed to document and notify the Department of a reasonable suspicion of physical abuse involving residents R3 and R4, and failed to conduct an investigation.
Report Facts
Residents involved: 3
Residents reviewed: 3
Inspection Report — Oct 21, 2025
Complaint Investigation
Date: Oct 21, 2025
Visit Reason
Complaint Investigation 2517467/IL196880 and Entity Reported Incidents of 7/25/25/IL196897, 8/24/25/IL197170, and 9/25/25/IL198051.
Complaint Details
Complaint Investigation 2517467/IL196880 and Entity Reported Incidents of 7/25/25/IL196897, 8/24/25/IL197170, and 9/25/25/IL198051.
Findings
The establishment failed to report significant incidents within 24 hours for 2 of 3 residents reviewed and failed to revise service plans after resident falls for 3 of 6 residents. Additionally, the establishment neglected to respond timely to a resident's call light, resulting in a fall and hip fracture.
Deficiencies (3)
A2050 (295.2050 Incident and Accident Reporting) - The establishment failed to report significant incidents within 24 hours for 2 of 3 residents reviewed for accidents and incidents.
A4010 (295.4010 Service Plan) - The facility failed to revise resident service plans after resident falls for 3 of 6 residents reviewed, creating a substantial probability of harm.
A6000 (295.6000 Resident Rights) - The establishment neglected to respond to a resident's call light in a timely manner for 1 of 6 residents, resulting in a fall and hip fracture.
Report Facts
Residents affected: 2
Residents affected: 3
Residents affected: 1
Inspection Report — Feb 4, 2025
Date: Feb 4, 2025
Visit Reason
Investigation IL00184838 & IL00185272 conducted from 1/23/2025-2/4/2025. For this survey, the establishment is in compliance with Part 295 Assisted Living and Shared Housing Establishment Administrative Code and 210 ILCS 9/1 Assisted Living and Shared Housing Act.
Findings
The establishment was found in compliance with all applicable regulations; no violations were cited.
Inspection Report — Jan 9, 2025
Annual Inspection
Date: Jan 9, 2025
Visit Reason
Annual Licensure Survey Conducted.
Findings
The establishment was found in compliance with Part 295 Assisted Living and Shared Housing Establishment Administrative Code and 210 ILCS 9/1 Assisted Living and Shared Housing Act.
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