Inspection Reports for
Benchmark Senior Living at Woburn

Emergency call response and Food and dietary services: During the last ten days of July 2024 there were 125 emergency call response times over the fifteen minutes required by Residence policy. Menus lacked the required nutrition-standards statement (repeat finding).

Resident screening and assessment and Resident care plans: Documentation of individualized enrichment activities was missing in four Special Care Residence records and assessments by a physical/occupational therapist every six months were missing for five residents.

Quality assurance program: Documentation of review dates and responsible persons for follow-up to findings was missing for 2023. Observations included staff not practicing hand hygiene, missing medication labels, expired medication, and a medication without a documented open date (repeat finding).

Emergency drills and Incident reporting: Documentation of fire drills and elopement drills was missing for 2023. The Residence filed 19 incident reports more than 24 hours late (repeat finding).

Resident records: Correspondence logs did not consistently document all significant information necessary to maintain continuity of care.

Staff training: Biannual skills evaluations were not consistently documented for all Personal Care staff (repeat finding).