Inspection Reports for
Benchmark Senior Living on Clapboardtree

Emergency call response: In the month of December 2023 there were 497 e-call response times over the 12 minutes required by the Residence policy, and similar delays occurred in May and December 2024 (repeat finding).

Resident screening and assessment · Resident care plans: Multiple resident records were missing documentation for legal representative assessments, allergies, diagnoses, service descriptions, supervised heating element access, resident behaviors, initial service plans, and service plan reassessments.

Quality assurance program: Documentation of target date for follow up concerning findings was missing for the 2023 calendar year reviewed (repeat finding).

Incident reporting: The Residence filed 55 incident reports greater than 24 hours after the occurrence of the incident during the period reviewed (repeat finding).

Staff training: Documentation of the nurse signature for PCA skills evaluations every six months of calendar year 2024 were missing for four PCA records reviewed.