Inspection Reports for
Bridgepoint at Los Altos

The facility was found to be generally compliant with no citations issued. The physical plant, kitchen, medication storage, fire safety equipment, and resident rooms were all observed to be in good condition. Staff files and resident files were current, and staff training was up to date. Some updated forms were requested to be submitted by 11/25/2025.

The complaint was unsubstantiated due to lack of preponderance of evidence proving the alleged violations occurred.

The investigation found that the facility had pest control measures in place for several months prior to the allegation, including regular pest control visits and staff training to report sightings. Based on the evidence, the allegation was determined to be unsubstantiated.

The complaint involved a resident (R1) who suffered a self-inflicted injury resulting in death. R1 was an independent living resident without mental health diagnoses or depression medications. The investigation found the complaint unsubstantiated.

The investigation concluded that the incident was unsubstantiated, with no deficiencies cited under California Code of Regulations Title 22.

The investigation was related to an unusual incident report of resident R1's self-inflicted injury and death. The finding was unsubstantiated.

The investigation concluded with a finding of unsubstantiated based on staff interviews and record reviews. No deficiencies were cited under California Code of Regulations Title 22.

The complaint investigation was unsubstantiated. Allegations included residents not receiving medications as prescribed, inadequate food service, lack of services, and lack of activities. Multiple visits and interviews were conducted, including review of Medication Administration Records, care plans, and interviews with residents and staff. Some medication administration records had empty boxes, but explanations were provided. Residents generally reported receiving services and activities. No violations were substantiated.

Based on interviews with staff and residents and review of records, although some allegations may have occurred, there was insufficient evidence to substantiate the complaints. No deficiencies were cited under California Code of Regulations Title 22.

The complaint was unsubstantiated after investigation. Allegations included unexplained injuries, delayed medical attention, wrong medication dispensed, and failure to refill medication. Interviews with staff and administrators, review of care plans and logs, and examination of incident reports did not provide a preponderance of evidence to prove violations.

The investigation included interviews, review of care plans, medication logs, and physician reports. Although the allegations may have happened or be valid, there was insufficient evidence to substantiate the claims. No deficiencies were cited under California Code of Regulations Title 22.

The Licensing Program Analyst conducted a file review and requested copies of the resident's file including admission agreement, medication list, and physician's report. No deficiencies were cited during the visit.

The Licensing Program Analyst conducted a file review and requested copies of the resident's file including admission agreement, medication list, and physician's report. No deficiencies were cited at this visit.

No deficiencies were cited at this time as per California Code of Regulations Title 22. Copies of relevant medical documents were obtained and the report was reviewed with the facility administrator.

No deficiencies were cited during the inspection. Observations included visitor screening, adequate PPE and cleaning supplies, perishable food supply, and contracted meal preparation during kitchen construction.

The visit was triggered by a complaint regarding a medication error involving a missing narcotic medication for resident R1. The complaint was investigated through interviews and record reviews. No deficiencies were cited, and the complaint was not substantiated with violations.

The investigation found that the missing medication was logged but never administered, and the facility staff did not know what happened to it. No deficiencies were cited, but an Advisory Note was issued regarding medication count procedures.

The Licensing Program Analyst observed proper visitor screening, hand hygiene signage, adequate PPE and food supplies, and COVID-19 safety measures. No deficiencies were cited as per California Code of Regulations Title 22.

Investigation was conducted due to a death report alleging neglect and lack of supervision resulting in resident R1's death by self-inflicted gunshot wound. The investigation was found to be unfounded.

The investigation found no deficiencies or substantiated neglect; staff interviews and record reviews indicated the resident did not show suicidal behavior and did not require safety checks. The allegation was determined to be unfounded.

Investigation was conducted due to a complaint of neglect and lack of supervision resulting in resident R1's death. The allegation was found to be unfounded.

The investigation found no deficiencies and determined the allegation of neglect and lack of supervision was unfounded based on interviews and record reviews.

No deficiencies were cited during the visit as per California Code of Regulations Title 22. The Licensing Program Analysts interviewed the Administrator and reviewed relevant documents related to the resident who died.

No deficiencies were cited during the visit. Recommendations were made regarding proper use of masks and gowns to prevent COVID-19 spread.