Inspection Reports for
Brightview Canton

Emergency call response: In April 2024 there were 140 emergency call response times over the ten minutes required by the Residence policy (repeat finding).

Quality assurance program: Documentation of target dates and responsible staff for follow-up actions was missing for calendar year 2023 and the fourth quarter of 2022, and one medication storage area was not labeled with the Resident’s name and room number; one nurse did not document [redacted] on the medication administration record (repeat finding).

Incident reporting: One incident meeting reporting criteria was not reported and nine incident reports were submitted late during the period reviewed (repeat finding).

Resident records: The Residence did not use the Correspondence Logs to communicate all significant or pertinent information necessary to maintain the continuity of care for all Residents.

Staff training: Six records were missing signature documentation to support that Introductory Visits have been conducted with all applicable staff prior to or within 48 hours after the provision of Personal Care services.