1 Inspection Summary
Inspection Reports Summary
Covers 14 inspections · Jun 2021 – Dec 2025Visit Reason
The page covers 14 inspections of Charter Senior Living of Newport News from June 7, 2021 to December 18, 2025, including routine, complaint, and renewal inspections.
Complaint Details
Six inspections were prompted by complaints. Complaints involved allegations in resident care, medication management, buildings and grounds, staffing, and food/nutrition. Some complaints were supported with violations issued; others were not supported but violations unrelated to complaints were cited.
Findings
Across that history VDSS cited 114 violations under 66 distinct standards. 13 of 14 visits ended with violations cited and 1 with none. 6 inspections were prompted by a complaint.
Violations (50)
22VAC40-73-610-B: Menus for current week not dated and posted conspicuously to residents.
22VAC40-73-980-A: First aid kit missing required items including adhesive tape.
22VAC40-73-950-F: Emergency preparedness plan not reviewed annually or documented.
22VAC40-73-950-A: Failed to develop written emergency preparedness plan with local emergency coordinator contact.
22VAC40-73-550-G: Failed to annually review rights and responsibilities with residents and staff.
22VAC40-73-650-B: Physician orders lacked diagnosis or indications for medications.
22VAC40-73-680-D: Medications not administered per prescriber instructions (incorrect fluid volume).
22VAC40-73-680-I: Medication Administration Record missing required diagnosis information.
22VAC40-73-640-A: Administered outdated medications and failed timely refills.
22VAC40-73-680-K: PRN medication orders lacked exact dosage specifications.
22VAC40-73-680-M: PRN medications not available, properly labeled, or stored.
22VAC40-73-70-A: Failed to report major incident to licensing office within 24 hours.
22VAC40-73-380-B: Resident personal and social information not kept current.
22VAC40-73-610-B: Menus for meals and snacks not posted in facility.
22VAC40-73-680-C: Medications administered outside one hour before or after scheduled time.
22VAC40-73-660-A: Medications not stored consistent with standards; controlled meds unsecured.
22VAC40-73-970-A: Fire drills not completed on each shift quarterly.
22VAC40-73-450-F: Individualized service plan missing assessed needs.
22VAC40-73-860-I: Hazardous materials not locked and accessible to residents.
22VAC40-73-890-C: Glare not minimized in resident rooms; window and light coverings missing.
22VAC40-73-550-G: Staff record missing annual review of rights and responsibilities.
22VAC40-73-120-B: Staff orientation missing documentation of organizational structure.
22VAC40-73-990-C: Emergency drills not conducted with all staff on each shift.
22VAC40-73-1080-A: Resident placed in safe, secure unit without documented cognitive impairment.
22VAC40-73-700-2: No 'No Smoking-Oxygen in Use' sign posted where oxygen used.
22VAC40-73-320-A: Physical exam form missing correct ambulatory classification.
22VAC40-73-970-E: Fire drill records missing required information such as notification method and participation.
22VAC40-73-870-A: Interior building walls in need of repair with scuffs and paint tearing.
22VAC40-73-650-B: Physician orders lacked diagnosis or indications for medications.
22VAC40-73-640-A: Failed to maintain and implement written plan for proper medication disposal.
22VAC40-73-40-A: Failed to comply with all regulations and policies including medication destruction.
22VAC40-90-40-B: Criminal history record report not obtained within 30 days of employment.
22VAC40-73-290-B: Posting of current on-site person in charge not current.
22VAC40-73-320-A: Physical examination not within 30 days of resident admission.
22VAC40-80-120-E-2: Most recent inspection findings not posted.
22VAC40-73-250-D: Staff record missing tuberculosis risk assessment documentation.
22VAC40-73-450-F: Individualized service plan missing assessed needs.
22VAC40-73-50-B: Resident record missing written acknowledgement of disclosure receipt.
22VAC40-73-310-D: Resident record missing signed written assurance of appropriate license.
22VAC40-73-450-F: Annual individualized service plan missing all assessed needs.
22VAC40-73-450-F: Annual individualized service plan missing all assessed needs.
22VAC40-73-450-F: Annual individualized service plan missing all assessed needs.
22VAC40-73-450-F: Annual individualized service plan missing all assessed needs.
22VAC40-73-450-F: Annual individualized service plan missing all assessed needs.
22VAC40-73-450-F: Annual individualized service plan missing all assessed needs.
22VAC40-73-450-F: Annual individualized service plan missing all assessed needs.
22VAC40-73-450-F: Annual individualized service plan missing all assessed needs.
22VAC40-73-450-F: Annual individualized service plan missing all assessed needs.
22VAC40-73-450-F: Annual individualized service plan missing all assessed needs.
22VAC40-73-450-F: Annual individualized service plan missing all assessed needs.
Report Facts
Violations cited: 114
Distinct standards: 66
Inspections on page: 14
Inspections with violations: 13
Complaint visits: 6
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