Inspection Reports for
Heritage Lake Country
2975 VILLAGE SQUARE DR, HARTLAND, WI, 53029
Back to Facility ProfileDeficiencies (last 2 years)
Deficiencies (over 2 years)
0.5 deficiencies/year
Deficiencies are regulatory findings recorded during state inspections.
89% better than Wisconsin average
Wisconsin average: 4.6 deficiencies/yearDeficiencies per year
4
3
2
1
0
Inspection Report
Complaint Investigation
Census: 65
Deficiencies: 0
Date: Nov 5, 2025
Visit Reason
Surveyors conducted a self-report investigation and complaint investigation at Heritage Lake Country on 11/05/2025.
Complaint Details
The complaint was unsubstantiated.
Findings
No deficiencies were identified during the investigation. The complaint was unsubstantiated.
Inspection Report
Renewal
Census: 60
Deficiencies: 0
Date: Jun 12, 2025
Visit Reason
The Bureau of Assisted Living, Southern Regional Office conducted a licensing survey at Heritage Lake Country on 06/12/2025.
Findings
No citations of noncompliance were issued during the licensing survey.
Inspection Report
Complaint Investigation
Deficiencies: 1
Date: Jul 18, 2023
Visit Reason
The Bureau of Assisted Living, Southern Regional Office conducted a complaint investigation at Heritage Lake Country, a CBRF located in Hartland, WI, based on a complaint received regarding possible caregiver misappropriation of Resident 1's medication.
Complaint Details
The complaint was substantiated. Caregiver B was found in possession of a syringe of morphine labeled with Resident 1's name. The facility was informed by police on 04/23/2023, but no investigation was conducted by the provider. Caregiver B remained employed and passed medications as part of duties.
Findings
The investigation found that the provider did not conduct an investigation into the possible misappropriation of morphine by Caregiver B, who was arrested with a syringe of morphine labeled with Resident 1's name. The complaint was substantiated with one violation of Chapter DHS 83 issued.
Deficiencies (1)
Provider did not conduct an investigation of possible caregiver misappropriation of Resident 1's medication despite evidence of morphine possession by Caregiver B.
Report Facts
Date complaint received: Apr 27, 2023
Date police incident: Apr 23, 2023
Date Resident 1 passed away: Apr 20, 2023
Date survey completed: Jul 18, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Administrator A | Administrator | Interviewed and confirmed no investigation was conducted; confirmed Caregiver B still employed |
| Assistant D | Interviewed and stated awareness of morphine possession but no investigation conducted | |
| Caregiver B | Caregiver | Arrested with syringe of morphine labeled with Resident 1's name; still employed and passes medications |
| Detective C | Documented that facility was contacted about syringe possession |
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