Inspection Reports for
Kokoro Assisted Living
1881 Bush Street, San Francisco, CA 94109, CA, 94109
Back to Facility ProfileCitations (last 5 years)
Citations (over 5 years)
1.6 citations/year
Citations are regulatory findings recorded during state inspections.
60% better than California average
California average: 4 citations/yearCitations per year
8
6
4
2
0
Occupancy
Latest occupancy rate
67% occupied
Based on a October 2025 inspection.
Occupancy rate over time
Inspection Report
Census: 41
Capacity: 61
Citations: 0
Date: Oct 3, 2025
Visit Reason
The visit was conducted to perform a Case Management inspection related to a Change in Management application at the facility.
Findings
No deficiencies were cited during the visit. The Licensing Program Analyst collected the facility's current LIC 500 and discussed the Change in Management process with facility staff.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| John Calandra | Licensing Program Analyst | Conducted the Case Management visit and discussed the Change in Management application. |
| Chantelle Hudson | Administrator/Director | Named as the facility administrator/director. |
| Angie Esplana | Business Office Director | Met with the Licensing Program Analyst during the visit and explained the purpose of the visit. |
| Jessica Quintana | Operations Specialist | Spoke with the Licensing Program Analyst regarding the Change in Management. |
| Trevor Ogden | Spoke with the Licensing Program Analyst regarding the Change in Management. |
Inspection Report
Annual Inspection
Census: 39
Capacity: 61
Citations: 2
Date: Sep 22, 2025
Visit Reason
An unannounced Annual Required – 1 year inspection was conducted to evaluate compliance with licensing requirements at Kokoro Assisted Living Facility.
Findings
The facility was found clean, well-maintained, and compliant with safety and food storage standards. Two technical violations were issued for lack of documentation regarding one resident's refusal of annual medical assessment and the first quarterly emergency drill. No deficiencies were cited.
Citations (2)
Lack of documentation of one resident's refusal of annual medical assessment visit
Lack of documentation for the first quarterly emergency drill
Report Facts
Capacity: 61
Census: 39
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Chantelle Hudson | Administrator | Named in report as facility administrator present during inspection |
| Angie Esplana | Business Office Director | Named in report as business office director present during inspection |
| Julia Webb | Staff member who greeted Licensing Program Analyst during inspection | |
| Jian | Licensing Program Analyst | Conducted the inspection |
Inspection Report
Annual Inspection
Census: 46
Capacity: 61
Citations: 1
Date: Oct 10, 2024
Visit Reason
An unannounced annual required 1-year inspection was conducted to evaluate compliance with licensing regulations at Kokoro Assisted Living Facility.
Findings
The facility was found to be clean, well-maintained, and compliant with most regulations, including proper food storage, fire safety equipment, and medication management. A technical violation was issued due to incomplete staff annual training records. A deficiency was cited for unsafe storage of maintenance tools accessible to residents with dementia, which was corrected during the visit.
Citations (1)
Maintenance cart containing power tools and other potentially dangerous items was accessible in the facility stairwell adjacent to resident bedrooms, posing a potential health and safety risk to residents with dementia.
Report Facts
Census: 46
Total Capacity: 61
Staff Training Completion: 50
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Chantelle Hudson | Executive Director | Met during inspection and named in relation to training and deficiency correction |
| Angie Esplana | Business Office Director | Met during inspection and mentioned in relation to staff training progress |
| Dominic Tobola | Licensing Program Analyst | Conducted the inspection and authored the report |
| Andrea Medlin | Supervisor | Supervisor overseeing the inspection |
Inspection Report
Census: 44
Capacity: 61
Citations: 0
Date: Mar 12, 2024
Visit Reason
The visit was an unannounced Case Management visit to assess a resident for whom the facility had submitted a total care exception request.
Findings
No deficiencies were cited during the visit. The Licensing Program Analyst observed the resident during a pre-scheduled appointment and while eating lunch in the common dining room.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Naoko Jones | Executive Director | Met with Licensing Program Analyst during the visit and reviewed the report. |
| John Calandra | Licensing Program Analyst | Conducted the unannounced Case Management visit. |
Inspection Report
Census: 45
Capacity: 61
Citations: 0
Date: Mar 8, 2024
Visit Reason
The visit was an unannounced Case Management visit regarding an Exception request submitted by the facility for a resident believed to need total care.
Findings
No deficiencies were cited during the visit. The Licensing Program Analyst interviewed the resident and staff, and the visit will be continued at a later date.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| John Calandra | Licensing Program Analyst | Conducted the unannounced Case Management visit and interviewed resident and staff. |
| Naoko Jones | Executive Director | Named as facility administrator and mentioned as off-site during the visit. |
| Angelina Esplana | Director of Marketing and Administration | Met with Licensing Program Analyst and reviewed the report. |
| Sakae Hamilton | Director of Resident Care | Mentioned as off-site during the visit. |
Inspection Report
Complaint Investigation
Census: 47
Capacity: 61
Citations: 0
Date: Apr 7, 2023
Visit Reason
Unannounced complaint investigation visit conducted due to allegations including a resident sustaining a fracture while in care, lack of activities for residents, and inadequate feeding of residents.
Complaint Details
The complaint investigation was unsubstantiated. Allegations included resident fracture, lack of activities, and inadequate feeding. Incident reports were submitted for medical emergencies, and food service was overseen by a certified dietician. Activities were limited due to COVID-19 but individualized visits were provided.
Findings
The investigation found the allegations to be unsubstantiated based on observations, interviews, and document reviews. Although some issues such as curtailed activities due to COVID-19 and individualized social visits were noted, there was insufficient evidence to prove violations occurred.
Report Facts
Capacity: 61
Census: 47
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Naoko Jones | Administrator | Facility administrator named in report header |
| Audrey Jeung | Evaluator / Licensing Program Analyst | Conducted the complaint investigation and signed the report |
| Cara Smith | Licensing Program Manager | Named as licensing program manager overseeing the investigation |
| Sakae Hamilton | Person met with during the investigation |
Inspection Report
Annual Inspection
Census: 48
Capacity: 61
Citations: 0
Date: Oct 11, 2022
Visit Reason
An unannounced annual inspection was conducted to evaluate compliance with licensing requirements and infection control practices at the assisted living facility.
Findings
The inspection found no deficiencies. COVID-19 signage and infection control measures were observed throughout the facility, emergency call systems were in place, and food storage temperatures were appropriate. PPE supplies were adequate and residents were observed following safety protocols.
Report Facts
Refrigerator temperature: 28
Freezer temperature: -1
Capacity: 61
Census: 48
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Naoko Jones | Administrator | Facility Administrator present during inspection and discussion of report |
| Murial Han | Licensing Program Analyst | Conducted the inspection |
| Cara Smith | Supervisor | Supervisor named in the report |
Inspection Report
Complaint Investigation
Census: 40
Capacity: 61
Citations: 3
Date: Oct 12, 2021
Visit Reason
An unannounced complaint investigation visit was conducted in response to a complaint received on 08/19/2021 regarding alleged violations of residents' rights to confidentiality, communication, and information sharing at Kokoro Assisted Living Facility.
Complaint Details
The complaint was substantiated based on evidence that the facility shared confidential medical records without consent, failed to inform representatives of care activities, and did not respond promptly to communications. The investigation was conducted by Licensing Program Analyst Murial Han on 10/12/2021.
Findings
The investigation substantiated multiple allegations including unauthorized sharing of residents' confidential medical records without consent, failure to regularly inform residents' representatives about care activities, and failure to respond promptly to communications from representatives. Deficiencies were cited under California Code of Regulations Title 22.
Citations (3)
Facility failed to obtain prior authorization from the Responsible Party for providing resident's confidential information to an outside organization, violating confidentiality requirements.
Facility arranged for an outside consultant group to conduct an on-site assessment for a resident without informing the Responsible Party, violating personal rights of residents.
Facility failed to provide complete medical records and documents to the Responsible Party promptly, violating residents' rights to communication.
Report Facts
Capacity: 61
Census: 40
Deficiencies cited: 3
Plan of Correction Due Date: Oct 26, 2021
Plan of Correction Due Date: Oct 15, 2021
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Murial Han | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Naoko Jones | Administrator | Facility administrator involved in the investigation and acknowledged findings |
| Julio Montes | Supervisor | Supervisor overseeing the licensing evaluation |
Inspection Report
Annual Inspection
Census: 40
Capacity: 61
Citations: 0
Date: Oct 12, 2021
Visit Reason
An unannounced annual inspection was conducted to evaluate compliance with licensing requirements, including infection control practices and safety measures.
Findings
No deficiencies were cited during the inspection. Infection control practices, medication storage, environmental safety, and COVID-19 protocols were found to be adequate and properly implemented.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Naoko Jones | Administrator | Met with Licensing Program Analyst during inspection and discussed report findings. |
| Murial Han | Licensing Program Analyst | Conducted the unannounced annual inspection. |
| Julio Montes | Supervisor | Supervisor overseeing the inspection. |
Inspection Report
Complaint Investigation
Census: 40
Capacity: 61
Citations: 2
Date: Jul 22, 2021
Visit Reason
An unannounced complaint investigation visit was conducted in response to allegations that staff failed to address residents' changes in medical condition and failed to follow proper reporting requirements.
Complaint Details
The complaint was substantiated based on evidence that staff did not address a resident's significant weight loss in a timely manner and failed to provide written incident reports following a resident's unwitnessed fall.
Findings
The investigation substantiated the allegations that the facility failed to arrange appropriate medical care for a resident with significant weight loss and failed to submit written incident reports to the responsible person within required timeframes. The Executive Director was informed and a plan of correction was required.
Citations (2)
Failed to arrange for medical care appropriate to Resident 4's conditions and needs, posing potential health risks.
Failed to ensure written reports are submitted to the person responsible for the resident within seven days of incidents threatening resident safety.
Report Facts
Resident weight loss percentage: 10.62
Deficiency count: 2
Capacity: 61
Census: 40
Plan of Correction Due Date: Aug 5, 2021
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Naoko Jones | Executive Director | Met with Licensing Program Analyst during investigation and discussed findings. |
| Murial Han | Licensing Program Analyst | Conducted the unannounced complaint investigation visit. |
| Michael Garcia | Licensing Program Analyst | On behalf of whom the investigation was conducted. |
| Brenda Chan | Supervisor | Supervisor overseeing the licensing evaluation. |
Inspection Report
Complaint Investigation
Census: 39
Capacity: 61
Citations: 0
Date: May 12, 2021
Visit Reason
An unannounced complaint investigation was conducted in response to a complaint alleging that residents were not provided with plastic utensils such as forks and spoons.
Complaint Details
The complaint alleged residents were not provided with plastic utensils (forks and spoons). The investigation was unsubstantiated based on record review and interviews with staff and residents.
Findings
The investigation found that during times when plastic utensils were unavailable, residents were provided with chopsticks and small wooden spoons, and those who could not use chopsticks were offered silverware or cleaned plastic utensils saved from previous meals. Most residents preferred chopsticks and no complaints were reported. The allegation was unsubstantiated.
Report Facts
Facility capacity: 61
Resident census: 39
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Naoko Jones | Administrator | Facility Administrator involved in the investigation and exit interview |
| Murial Han | Licensed Program Analyst | Conducted the complaint investigation and follow-up inspection |
| Brenda Chan | Licensing Program Manager | Named as Licensing Program Manager on the report |
Inspection Report
Complaint Investigation
Census: 38
Capacity: 61
Citations: 0
Date: May 4, 2021
Visit Reason
The inspection was an unannounced complaint investigation visit conducted in response to multiple allegations including untimely linen changes, lack of scheduled activities, failure to report incidents, incomplete administrator certification, and insufficient staff training.
Complaint Details
The complaint investigation was unsubstantiated. Allegations included untimely linen changes, no scheduled activities, failure to report incidents, administrator not completing required 80-hour RCFE certification, and staff not receiving required training. All were found unsubstantiated after review and interviews.
Findings
All allegations were investigated through record reviews and interviews with staff, residents, and responsible parties. Each allegation was found to be unsubstantiated based on evidence including housekeeping schedules, activity calendars, incident reports, training records, and certifications.
Report Facts
Facility capacity: 61
Census: 38
Complaint received date: Apr 8, 2021
Inspection visit time: 75
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Naoko Jones | Administrator | Facility Administrator involved in the investigation and exit interview |
| Murial Han | Licensed Program Analyst | Evaluator who conducted the complaint investigation |
| Brenda Chan | Licensing Program Manager | Manager overseeing the complaint investigation |
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