Inspection Reports for
Oak Leaf Manor Personal Care Retirement Home

2101 WABANK ROAD,, MILLERSVILLE, PA, 17551

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19 Reports

2017–2026

Inspection Report — Jul 1, 2026

Complaint Investigation
Date: Jul 1, 2026

Visit Reason
The inspection was conducted as a complaint and incident investigation at Oak Leaf Manor Personal Care Retirement Home.

Findings
No regulatory citations or deficiencies were identified during this inspection.

Report Facts
Residents Served: 59 Secured Dementia Care Unit Residents Served: 22 Hospice Current Residents: 5

Inspection Report — May 5, 2026

Renewal
Date: May 5, 2026

Visit Reason
The inspection was an unannounced full renewal inspection conducted on 05/05/2026 to review compliance with licensing regulations and verify the implementation of a previously submitted plan of correction.

Findings
The inspection identified multiple deficiencies including failure to report suspected resident abuse timely, improper food storage, inadequate fire drill scheduling, medication storage and labeling issues, failure to follow prescriber's orders, and documentation deficiencies. The facility submitted plans of correction and demonstrated implementation of corrective actions.

Citations (14)
2600.15a Resident abuse was not immediately reported to the Area Agency on Aging (AAA) after an alleged resident-to-resident incident on 1/30/26.
2600.16c The home failed to report incidents involving resident abuse and law enforcement intervention to the Department within 24 hours.
2600.103c Food was not protected from contamination; a used and unsealed bag of brown sugar was stored improperly.
2600.132g Fire drills were routinely held at the same early morning times, not varying days or times as required.
2600.141a Resident medical evaluations did not accurately reflect that the resident's needs could be safely met at the Personal Care Home.
2600.144c The designated smoking area contained non-fire-resistant cushions and cigarette butts were found in the grass nearby.
2600.162c Menus for one week in advance were not posted in the Personal Care section as required.
2600.183e Expired medication (Systane lubricant eye drops) was found in the medication cart beyond the manufacturer's discard date.
2600.184a Prescription medication labels did not match prescribed dosage and instructions for administration.
2600.185a Medications prescribed to a resident were not available in the home, and narcotic counts were inaccurate.
2600.187c Resident medication refusals were not reported to the prescriber within 24 hours as required.
2600.187d The home failed to follow prescriber's orders by administering medication despite contraindications based on resident's blood pressure.
2600.190c The medication administration training record did not include the initial user report for a staff member.
2600.251c Resident medical evaluations were not recorded using the Department's standardized forms appropriate for the facility type.
Report Facts
Residents Served: 59 Staff Count: 82 Waking Staff: 62 Secured Dementia Care Unit Residents Served: 22 Hospice Current Residents: 5

Inspection Report — Oct 9, 2025

Complaint Investigation
Date: Oct 9, 2025

Visit Reason
The inspection was conducted as a complaint investigation with an unannounced partial inspection to review compliance and follow-up on submitted plans of correction.

Complaint Details
The inspection was triggered by a complaint. The report documents substantiated deficiencies related to neglect, medication errors, training deficiencies, and incomplete resident documentation.
Findings
Multiple deficiencies were identified including failure to report an incident of alleged neglect, unsecured medications accessible to residents, staff not completing required medication administration training, incomplete resident assessments, and missing required documentation such as current resident photographs. Plans of correction were accepted and implemented by December 1, 2025.

Citations (7)
16c Written Incident Report: The facility failed to report an incident of alleged neglect involving a resident's pain medication not administered and did not notify the Department as required.
183b Meds and Syringes Locked: Medications and syringes were found unlocked, unattended, and accessible in a resident's room despite the resident being unable to self-administer medications.
190a Completion Medication Course: Staff member did not complete the required annual medication administration training but continued to administer medications.
190b Insulin Injections: Staff administered insulin without completing the required annual diabetes patient education program within the past 12 months.
225c Additional Assessment: Resident assessments were not updated to reflect current care needs including physical assistance with eating and dietary requirements.
227d Support Plan Medical/Dental: Resident support plan did not include the use of a wheelchair despite the resident's need for assistance ambulating.
252 Record Content: Resident record lacked a photograph that was current within the past two years as required.
Report Facts
Residents Served: 56 Residents Served in Dementia Unit: 17 Current Hospice Residents: 5 Residents Age 60 or Older: 55 Residents with Mobility Need: 24 Residents Diagnosed with Intellectual Disability: 1

Employees mentioned
NameTitleContext
Merson CMed TechNamed in deficiency for not completing annual medication administration training and administering medications
Staff Member DMed TechNamed in deficiency for administering insulin without current diabetes patient education
Staff Member EMed TechNamed in deficiency for administering insulin without current diabetes patient education
Staff Member FMed TechNamed in deficiency for administering insulin without current diabetes patient education

Inspection Report — Oct 17, 2024

Renewal
Date: Oct 17, 2024

Visit Reason
The inspection was conducted as a full, unannounced review for renewal, complaint, and incident reasons on 10/17/2024 and 10/18/2024.

Findings
The facility was found to have multiple deficiencies including issues with written resident contracts after a legal entity change, staff training hours, improper labeling and storage of poisonous materials and medications, unlocked medications, expired and unlabeled medications, missing medication administration, medication error reporting failures, uncovered trash receptacles, and missing directions for key locking devices. Plans of correction were accepted and implemented for all deficiencies.

Citations (12)
Residents admitted prior to change of legal entity had not completed new contracts with the new legal entity.
Direct care staff person received only 11.70 hours of annual training in 2023, less than the required 12 hours.
Poisonous materials were not stored in original labeled containers; carpet stain cleaner was in a bottle labeled 'Glass Cleaner'.
Trash can in public bathroom in Secure Dementia Care Unit was uncovered.
OTC medications were unlocked, unattended, and accessible in a resident's bathroom vanity cabinet.
Loose pills and expired medication were found in the Secure Dementia Care Unit medication cart.
OTC medications and CAM were not labeled with the resident's name in the Secure Dementia Care Unit medication cart.
Medications prescribed to residents were not available in the home as ordered.
Medication administration record did not include all necessary directions; printed MARs lacked additional directions.
Medications prescribed to residents were not administered as ordered.
Medication error was not immediately reported to the resident, designated person, or prescriber.
Directions for operation of key locking devices were not conspicuously posted near the devices in the Secure Dementia Care Unit.
Report Facts
Residents Served: 55 Residents Served in Secured Dementia Care Unit: 17 Current Hospice Residents: 2 Direct Care Staff Training Hours: 11.7 Total Daily Staff: 81 Waking Staff: 61

Inspection Report — Jul 20, 2023

Follow-Up
Date: Jul 20, 2023

Visit Reason
The inspection visit occurred due to a change in legal entity for the facility.

Findings
The submitted plan of correction was determined to be fully implemented. Two deficiencies were noted: an uncovered enabler bar posing an entrapment hazard, and poisonous materials being unlocked and accessible in the secured dementia care unit. Both issues were corrected promptly with audits, training, and physical modifications to ensure safety.

Citations (2)
Uncovered enabler bar with an opening greater than 4 ¾ inches posing an entrapment hazard in Resident Room #B13.
Unlocked poisonous materials accessible in the hallway bathroom and kitchenette of the secured dementia care unit, posing a safety risk to residents incapable of recognizing poisons.
Report Facts
Residents Served: 53 Residents Served: 20 Current Residents: 3 Residents 60 Years or Older: 52 Residents Diagnosed with Mental Illness: 1 Residents with Mobility Need: 29 Resident Support Staff: 0 Total Daily Staff: 82 Waking Staff: 62

Inspection Report — Jul 20, 2023

Original Licensing
Date: Jul 20, 2023

Visit Reason
The inspection was conducted due to a change in legal entity and as part of the initial licensing process for Oak Leaf Manor Personal Care Retirement Home.

Findings
The facility was found to be in substantial compliance with applicable regulations. Two deficiencies were cited related to resident personal equipment and locking poisonous materials, both of which had corrective plans accepted and implemented.

Citations (2)
Uncovered enabler bar with an opening greater than 4 ¾ inches in Resident Room #B13 posing an entrapment hazard.
Unlocked, unattended, and accessible poisonous materials including a tube of Remedy Protectant Z Guard Paste and two bottles of surface cleaners in the secured dementia care unit.
Report Facts
Residents Served: 53 Residents Served in Secure Dementia Care Unit: 20 Total Daily Staff: 82 Waking Staff: 62

Employees mentioned
NameTitleContext
Juliet MarsalaDeputy SecretarySigned the licensing letter and certificate.
Maintenance DirectorNamed in plan of correction for removing poisonous materials and fixing kitchenette door.
Executive DirectorNamed in plan of correction for auditing enabler bars and poisonous materials, and creating training documents.
Memory Care CoordinatorResponsible for weekly audits of enabler bars and poisonous materials.
Laundry AideCovered the uncovered enabler bar immediately following inspection.

Notice — Jul 7, 2023

Date: Jul 7, 2023

Visit Reason
The document serves to grant a waiver to a personal care home administrator at Oak Leaf Manor to allow time to complete required training and orientation courses.

Findings
The waiver permits the administrator to serve while enrolled in the required 100-hour training course and mandates passing a competency-based test. Supervision by a qualified administrator is required until compliance is met.

Report Facts
Training course duration: 100 Training course dates: Scheduled from July 7, 2023 through July 29, 2023

Notice — May 21, 2021

Date: May 21, 2021

Visit Reason
The document is a license renewal notification and certificate of compliance issued in response to the facility's renewal application to operate a Personal Care Home.

Findings
The Department issued a regular license in response to the renewal application and advised that an onsite inspection will be conducted within the next twelve months to ensure compliance with applicable regulations.

Report Facts

Employees mentioned
NameTitleContext
Trisha L. JohnsonLPN / PCHARecipient of the renewal notification letter
Jamie L. BuchenauerDeputy Secretary, Office of Long-term LivingSigner of the renewal notification letter

Inspection Report — Apr 14, 2021

Renewal
Date: Apr 14, 2021

Visit Reason
The inspection was conducted as a renewal licensing inspection of Oak Leaf Manor Personal Care Retirement Home on April 14-15, 2021.

Findings
No regulatory citations or deficiencies were identified during the inspection. The facility was found to be in compliance with all applicable regulations.

Report Facts
Residents Served: 58 Staffing Hours: 85 Waking Staff: 64 Secured Dementia Care Unit Residents Served: 19 Hospice Current Residents: 2 Residents Age 60 or Older: 57 Residents with Mobility Need: 27 Residents with Physical Disability: 2

Notice — Feb 24, 2020

Date: Feb 24, 2020

Visit Reason
The document is a renewal application and license issuance notice for Oak Leaf Manor Personal Care Retirement Home, indicating the Department will conduct an annual inspection within the next twelve months as required by regulation.

Findings
No inspection findings are reported in this document; it serves as a license renewal notification and certificate of compliance.

Report Facts

Inspection Report — Feb 21, 2020

Routine
Date: Feb 21, 2020

Visit Reason
The Department’s Bureau of Human Services Licensing Representatives conducted an inspection of Oak Leaf Manor Personal Care Retirement Home on February 21, 2020.

Findings
No regulatory citations with 55 Pa. Code Ch. 2600 relating to Personal Care Homes were identified as a result of this inspection.

Inspection Report — Jun 13, 2019

Complaint Investigation
Date: Jun 13, 2019

Visit Reason
The inspection was conducted as a complaint investigation due to an incident involving resident abuse and medication errors at Oak Leaf Manor Personal Care Retirement Home.

Complaint Details
The complaint investigation was substantiated based on observed resident abuse incidents and medication administration errors involving Resident 1. The facility was required to implement corrective actions.
Findings
The investigation found violations related to resident abuse, failure to follow prescriber's orders, and inadequate support plan revisions. The facility implemented a plan of correction including increased supervision, staff training, medication audits, and support plan audits.

Citations (3)
55 Pa.Code 2600.42b: Resident 1 exhibited abusive behaviors including physical altercations with other residents and staff. The facility failed to prevent neglect and abuse.
55 Pa.Code 2600.187d: The home did not follow prescriber's orders for Resident 1, who was prescribed Alprazolam and Clonazepam but did not receive medications as directed for specified periods.
55 Pa.Code 2600.234d: The home increased supervision for Resident 1 without updating the resident's support plan to document the increased supervision and services.
Report Facts
Residents Served: 63 Secured Dementia Care Unit Residents Served: 23 Hospice Current Residents: 5 Residents with Mobility Need: 28 Residents Age 60 or Older: 63 Residents with Physical Disability: 3

Inspection Report — May 6, 2019

Renewal
Date: May 6, 2019

Visit Reason
The inspection was an annual licensing inspection conducted on May 6, 2019, for renewal of the facility's license.

Findings
The inspection identified multiple violations related to personal care home regulations including insufficient emergency drinking water supply, unsecured medications, expired prescriptions, incomplete preadmission screening documentation, and missing resident record content. Plans of correction were submitted and partially implemented with adequate progress noted.

Citations (7)
2600.107c. The home did not maintain at least a 3-day supply of nonperishable food and drinking water; 62 residents had only 126 gallons of emergency drinking water.
2600.183b. Prescription medications and syringes were not locked; an unsecured tube of Lidocaine Cream 4% was found in an unoccupied resident's bedroom.
2600.183d. Resident 2's Ventolin inhaler was expired as of January 2019 and Resident 3 had an inhaler expiring on 4/20/19.
2600.224a. Resident 5's preadmission screening form did not document the date the form was completed.
2600.231c. Resident 5's cognitive preadmission screening lacked a determination regarding the need for secure dementia care.
2600.231e. Resident 5's record did not include documentation that the resident and designated person did not object to placement in the secure dementia care unit.
2600.252. Resident 6's record did not include a copy of the resident-home contract.
Report Facts
Residents Served: 62 Residents in Secured Dementia Care Unit: 23 Current Hospice Residents: 3 Gallons of Emergency Drinking Water: 126 Additional Gallons of Drinking Water Obtained: 80 Resident Mobility Need: 25 Residents Age 60 or Older: 62 Residents with Physical Disability: 2

Employees mentioned
NameTitleContext
Trisha JohnsonAdministrator, LPNNamed in medication and water supply findings and plan of correction
Jim FisherMaintenance DirectorInvolved in marking calendars for water supply expiration

Notice — Apr 18, 2019

Date: Apr 18, 2019

Visit Reason
The document serves as a renewal notification for the license to operate Oak Leaf Manor Personal Care Retirement Home and informs that an onsite inspection will be conducted within the next twelve months as required by state regulations.

Findings
No inspection findings are reported in this document as it is a renewal notice and license certificate.

Report Facts

Inspection Report — Feb 22, 2019

Complaint Investigation
Date: Feb 22, 2019

Visit Reason
The inspection was conducted as a complaint investigation at Oak Leaf Manor Personal Care Retirement Home.

Complaint Details
The inspection was complaint-driven. Specific issues involved incomplete resident assessments and missing signatures on support plans. Resident #1's family requested a higher level of care due to concerns.
Findings
The inspection found violations related to resident assessments and support plan documentation. The facility had not completed a new assessment reflecting changes for a resident and a resident did not sign their support plan.

Citations (2)
55 Pa.Code 2600.225(c) - The facility failed to complete a new resident assessment reflecting significant changes in condition for Resident #1.
55 Pa.Code 2600.227(g) - Resident #1 participated in the development of their support plan but did not sign the plan.
Report Facts
Number of Residents Served: 62 Number of Residents Served in Secured Dementia Care Unit: 23 Number of Current Hospice Residents: 3 Number of Hospice Residents in Past Year: 12 Number of Residents Age 60 or Older: 62 Number of Residents with Mental Illness: 1 Number of Residents with Mobility Need: 24 Number of Residents with Physical Disability: 2

Inspection Report — May 30, 2018

Annual Inspection
Date: May 30, 2018

Visit Reason
The inspection was conducted as an annual licensing inspection with renewal and incident reasons, unannounced, on May 30 and 31, 2018.

Findings
Multiple violations of 55 Pa.Code Chapter 2600 were found, including unsecured poisonous materials, inadequate emergency water supply, prohibited portable space heaters, outdated fire safety inspection, and incomplete medication administration documentation. Plans of correction were submitted and partially or fully implemented by July 2018.

Citations (5)
55 Pa.Code §2600.82(c) - Poisonous materials were found unlocked and accessible in Room D13 of the Secured Dementia Care Unit, posing a safety risk to residents.
55 Pa.Code §2600.107(c) - The home had 57 residents but only 22 gallons of emergency drinking water available, which is insufficient.
55 Pa.Code §2600.127(a) - A decorative fireplace producing heat was located in the lobby with a space heater plugged into the wall and not hard-wired, violating portable space heater prohibition.
55 Pa.Code §2600.132(b) - The last fire safety inspection was conducted in 2016, and proper documentation was not available at the time of inspection.
55 Pa.Code §2600.185(a) - The home lacked consistent procedures for safe medication use; several blood glucose readings were missing from Medication Administration Records.
Report Facts
Number of Residents Served: 57 Emergency Drinking Water Supply: 22 Blood Sugar Readings Missing: 5

Employees mentioned
NameTitleContext
Trisha L. JohnsonLPN, Personal Care Home AdministratorAdministrator named in the report and signed plans of correction.
Hope O'PakeDepartment of Human Services inspector conducting the inspection.
Laura HeemerDepartment of Human Services inspector conducting the inspection.

Notice — Feb 15, 2018

Date: Feb 15, 2018

Visit Reason
The document serves as a renewal approval for the Personal Care Home license and informs the facility of the requirement for an annual onsite inspection within the next twelve months.

Findings
No inspection findings are reported in this document. It is a license renewal notice with an enclosed certificate of compliance.

Report Facts

Inspection Report — Aug 17, 2017

Date: Aug 17, 2017

Visit Reason
The inspection was an unannounced full licensing inspection conducted as an interim visit to assess compliance with 55 Pa.Code Chapter 2600 for Personal Care Homes.

Findings
Violations were found related to the facility's resident contract fee schedule, specifically the contract did not specify a fee schedule listing the actual amount of allowable resident charges for services. A plan of correction was submitted and partially implemented as of the approval date.

Citations (1)
Regulation 55 Pa.Code §2600.25(c)(2) requires the contract to specify a fee schedule listing the actual amount of allowable resident charges for services. The contracts for Residents #1 through #4 did not contain such a fee schedule.
Report Facts
Number of Residents Served: 55 Total Daily Staff: 80 Waking Staff: 60 Number of Residents Served in Secured Dementia Care Unit: 16 Number of Current Hospice Residents: 1 Number of Hospice Residents in Past Year: 5 Number of Residents Age 60 or Older: 55 Number of Residents with Mobility Need: 25

Employees mentioned
NameTitleContext
Amanda L. PalmerAdministratorNamed as administrator and signed plan of correction.
Israel SpringsDepartment representative on-site during inspection.

Inspection Report — May 30, 2017

Original Licensing
Date: May 30, 2017

Visit Reason
The inspection was conducted as a licensing inspection for the new legal entity operating the Oak Leaf Manor Personal Care Retirement Home.

Findings
The facility was found to be in substantial compliance with the regulations set forth in 55 Pa.Code Chapter 2600 relating to Personal Care Homes. The licensing inspector was unable to complete a full inspection due to the newness of the legal entity.

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