Inspection Reports for
Quail Park at Shannon Ranch
3440 W Flagstaff Ave, Visalia, CA 93291, United States, CA, 93291
Back to Facility ProfileCitations (last 5 years)
Citations (over 5 years)
1.2 citations/year
Citations are regulatory findings recorded during state inspections.
70% better than California average
California average: 4 citations/yearCitations per year
4
3
2
1
0
Occupancy
Latest occupancy rate
71% occupied
Based on a January 2026 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Occupancy rate over time
Inspection Report
Complaint Investigation
Census: 107
Capacity: 150
Citations: 0
Date: Jan 15, 2026
Visit Reason
The visit was an unannounced complaint investigation conducted in response to a complaint alleging a questionable death at the facility.
Complaint Details
Complaint alleging a questionable death was investigated and found to be unfounded.
Findings
The investigation found that facility staff were not responsible for medication management and were not required to perform regular scheduled checks. The complaint was determined to be unfounded.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Les Xiong | Licensing Program Analyst | Conducted the complaint investigation and delivered findings. |
| Kim Santos | Met with the Licensing Program Analyst during the investigation and received the report. | |
| Jeff Moyer | Administrator | Named as facility administrator. |
| Melinda Hoffmann | Supervisor | Supervisor overseeing the investigation. |
Inspection Report
Complaint Investigation
Census: 93
Capacity: 150
Citations: 3
Date: Jan 15, 2026
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations received on 2025-09-11 regarding medication administration, reporting requirements, and showering needs of residents.
Complaint Details
The complaint investigation was substantiated based on evidence including missed medications documented in the MAR, failure to report incidents and communicate with responsible parties, and inconsistent assistance with resident showering. The preponderance of evidence standard was met for all allegations.
Findings
The investigation substantiated all three allegations: staff did not ensure resident's medication was administered as prescribed, staff failed to follow reporting requirements, and staff did not ensure resident's showering needs were met. Multiple missed medications and inconsistent showering were documented, and failure to notify responsible parties was found.
Citations (3)
Resident 1's MAR documents multiple missed medications including on 09/18/25 p.m., and 09/19/2025 both a.m. and p.m., posing an immediate health, safety, or personal rights risk.
Resident 1's Responsible party was not notified of communication with home health agency affecting Resident 1's care, posing a potential health, safety, or personal rights risk.
Resident 1 was not being assisted as needed with showers, posing a potential health, safety, or personal rights risk.
Report Facts
Capacity: 150
Census: 93
Deficiencies cited: 3
Plan of Correction Due Dates: Jan 27, 2026
Plan of Correction Due Dates: Feb 9, 2026
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Sarah Hurt | Licensing Program Analyst | Evaluator conducting the complaint investigation |
| Kim Santos | Facility Administrator | Met with evaluator during investigation and exit interview |
| Brenda Chan | Supervisor | Supervisor overseeing the investigation |
Inspection Report
Annual Inspection
Census: 105
Capacity: 150
Citations: 0
Date: Mar 28, 2025
Visit Reason
The visit was an unannounced annual inspection conducted by Licensing Program Analyst L. Xiong to evaluate the facility's compliance with licensing requirements.
Findings
The facility appeared clean with no obstructions or fire clearance issues. All common areas and resident bedrooms met required accommodations. Safety equipment such as smoke detectors, carbon monoxide detectors, and fire extinguishers were operational and up to date. Water temperature was within acceptable limits. No deficiencies were observed during the inspection.
Report Facts
Water temperature: 115
Fire extinguisher service date: 2024
Inspection start time: 1028
Inspection end time: 144
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jeff Moyer | Administrator | Met with Licensing Program Analyst during inspection |
| Les Xiong | Licensing Program Analyst | Conducted the annual inspection |
| Melinda Hoffmann | Licensing Program Manager | Named as Licensing Program Manager on report |
Inspection Report
Complaint Investigation
Capacity: 150
Citations: 0
Date: Mar 7, 2025
Visit Reason
The visit was an unannounced complaint investigation conducted in response to a complaint received on 2024-07-18 alleging that facility staff handled a resident in a rough manner and inappropriately spoke to a resident in care.
Complaint Details
The complaint investigation was unsubstantiated. Although the allegations may have happened or be valid, there was insufficient evidence to prove the alleged violations did or did not occur.
Findings
The investigation found the allegations to be unsubstantiated based on interviews and records review, with no preponderance of evidence to prove the alleged violations occurred.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Les Xiong | Licensing Program Analyst | Conducted the complaint investigation visit. |
| Jeff Moyer | Administrator | Facility administrator met with the evaluator during the investigation. |
| Peggy Silviera | Office Manager | Facility office manager met with the evaluator during the investigation. |
| Melinda Hoffmann | Supervisor | Supervisor named in the report. |
Inspection Report
Follow-Up
Capacity: 150
Citations: 0
Date: Jun 4, 2024
Visit Reason
Licensing Program Analyst Katie Brown conducted an unannounced case management follow-up visit to review information regarding a previously reported incident and death report submitted by the facility.
Findings
No violations were identified during the investigation and no citations were issued. The Department reviewed the information obtained and concluded the case management follow-up visit without findings.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jeff Moyer | Administrator | Met with Licensing Program Analyst during the case management follow-up visit. |
| Katie Brown | Licensing Program Analyst | Conducted the unannounced case management follow-up visit. |
| Sergiy Pidgirny | Supervisor | Supervisor overseeing the licensing evaluation. |
Inspection Report
Capacity: 150
Citations: 0
Date: Jun 4, 2024
Visit Reason
The visit was an unannounced case management follow-up to obtain information regarding an incident report and death report submitted by the facility.
Findings
No violations were identified during the investigation and no citations were issued.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jeff Moyer | Administrator | Met with Licensing Program Analyst during the visit. |
| Katie Brown | Licensing Program Analyst | Conducted the case management follow-up visit. |
| Sergiy Pidgirny | Licensing Program Manager | Named as Licensing Program Manager on the report. |
Inspection Report
Follow-Up
Census: 100
Capacity: 150
Citations: 1
Date: Apr 2, 2024
Visit Reason
The visit was conducted as a follow-up on an incident report submitted to the Fresno Community Care Licensing office regarding a medication administration error.
Complaint Details
The visit was triggered by a complaint regarding Resident 1 not receiving as-needed medication as ordered between 2/23/24 and 2/25/24. The complaint was substantiated as a deficiency was issued.
Findings
The facility failed to ensure that Resident 1 received as-needed medication as ordered, and the medication administration record (MAR) was not updated to reflect changes made by the hospice agency. A deficiency was issued and a civil penalty assessed for a repeat violation.
Citations (1)
Licensee did not ensure that Resident 1’s medications were received as ordered by the physician. New orders were not inputted to the MAR, resulting in Resident 1 not receiving medications as ordered, posing an immediate health and safety risk.
Report Facts
Capacity: 150
Census: 100
Plan of Correction Due Date: Apr 2, 2024
Discharge Date: Mar 8, 2024
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jeff Moyer | Administrator | Met with Licensing Program Analyst during the visit and involved in plan of correction |
| Karen Sutherland | Health Service Director | Met with Licensing Program Analyst during the visit |
| Katie Brown | Licensing Program Analyst | Conducted the unannounced case management visit and authored the report |
| Sergiy Pidgirny | Supervisor | Supervisor overseeing the licensing evaluation |
Inspection Report
Annual Inspection
Census: 101
Capacity: 150
Citations: 0
Date: Mar 21, 2024
Visit Reason
The inspection was an unannounced annual inspection conducted by Licensing Program Analysts to assess compliance with regulatory requirements.
Findings
The facility was found to be clean, odor free, and well maintained with no deficiencies issued. Safety equipment and emergency preparedness were verified, and required documentation was requested for submission.
Report Facts
Hot water temperature range: 108
Hot water temperature range: 110.9
Fire extinguisher last serviced: May 23, 2023
Last fire drill conducted: Jan 4, 2024
Non-perishable food supply: 7
Perishable food supply: 2
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jeff Moyer | Administrator | Met with Licensing Program Analysts during inspection and received report |
| Alexandria Walton | Licensing Program Analyst | Conducted inspection and signed report |
| Melinda Hoffmann | Licensing Program Manager | Named as Licensing Program Manager on report |
Inspection Report
Complaint Investigation
Census: 102
Capacity: 150
Citations: 1
Date: Feb 12, 2024
Visit Reason
The visit was conducted as a follow-up on incident reports submitted to the Fresno Community Care Licensing office, specifically regarding medication administration outside physician parameters and bruising incidents.
Complaint Details
The visit was complaint-related, following up on incidents including medication administration outside physician parameters and bruising to a resident's arms. A deficiency was substantiated related to medication administration.
Findings
A deficiency was issued for failure to comply with regulations when facility staff administered medication to a resident outside the parameters set by the resident's physician, posing an immediate health and safety risk. The visit included review and development of a plan of correction with the administrator.
Citations (1)
Facility staff administered medication to resident R1 outside of the parameters set by R1’s physician, violating section 87465 Incidental Medical and Dental Care.
Report Facts
Capacity: 150
Census: 102
Deficiency count: 1
Plan of Correction Due Date: Due date is 02/13/2024 (date only, no numeric value extracted)
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jeff Moyer | Administrator | Met with Licensing Program Analyst during inspection and involved in plan of correction |
| Alexandria Walton | Licensing Program Analyst | Conducted the inspection and signed the report |
| Melinda Hoffmann | Licensing Program Manager | Named as Licensing Program Manager overseeing the inspection |
Inspection Report
Census: 103
Capacity: 150
Citations: 0
Date: Feb 6, 2024
Visit Reason
The inspection was an unannounced Case Management - Health and Safety inspection conducted to review a Special Incident Report involving a resident's unwitnessed fall and subsequent death.
Findings
During the inspection, the Licensing Program Analyst toured the facility, reviewed the resident's file, and found no citations or deficiencies.
Report Facts
Capacity: 150
Census: 103
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jeff Moyer | Administrator | Met with Licensing Program Analyst during inspection |
| Katie Brown | Licensing Program Analyst | Conducted the Case Management - Health and Safety inspection |
| Sergiy Pidgirny | Supervisor | Supervisor overseeing the inspection |
Inspection Report
Census: 102
Capacity: 150
Citations: 0
Date: Mar 29, 2023
Visit Reason
The inspection was an unannounced case management - other inspection conducted by Licensing Program Analyst Malia Thao to review the facility's compliance and amend a previous report.
Findings
No deficiencies were cited during this inspection. The Licensing Program Analyst amended a previous report (LIC809) issued on 02/21/2023.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jeff Moyer | Administrator | Met with Licensing Program Analyst during the inspection and acknowledged receipt of the report. |
| Malia Thao | Licensing Program Analyst | Conducted the unannounced case management inspection and amended the previous report. |
| Melinda Hoffmann | Supervisor | Named as supervisor overseeing the inspection. |
Inspection Report
Annual Inspection
Census: 96
Capacity: 150
Citations: 1
Date: Feb 21, 2023
Visit Reason
The inspection was an unannounced annual inspection conducted to evaluate compliance with licensing requirements and updated guidance.
Findings
No deficiencies were cited during the inspection. Observations included residents having access to disinfectants, cleaning solutions, and a knife set, but no deficiency was issued due to resident capability and physician reports. The facility was advised to review resident access to potentially dangerous items based on individual assessments.
Citations (1)
Residents had disinfectants and cleaning solutions accessible in their apartments and one resident had a knife set on the kitchenette counter, which could pose a danger if not properly assessed.
Report Facts
Residents sampled with disinfectants/cleaning solutions accessible: 10
Residents sampled with disinfectants/cleaning solutions accessible: 9
Census: 96
Total Capacity: 150
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jeff Moyer | Administrator | Met with Licensing Program Analyst during inspection and named in report |
| Malia Thao | Licensing Program Analyst | Conducted the inspection |
| Melinda Hoffmann | Supervisor | Named as supervisor overseeing the inspection |
Inspection Report
Complaint Investigation
Census: 89
Capacity: 150
Citations: 0
Date: Oct 5, 2022
Visit Reason
An unannounced complaint investigation was conducted following allegations including resident injuries, improper use of a hoyer lift, medication timing issues, staff not following doctor's orders, unqualified staff, and early morning resident wake-up times.
Complaint Details
The complaint investigation was unsubstantiated. Allegations included multiple resident injuries, improper use of a hoyer lift, medication not dispensed on time, staff not following doctor's orders, unqualified staff, and early morning wake-up times. The complaint was dismissed as unfounded or unsubstantiated after review and interviews.
Findings
The investigation found that the resident did fall but proper procedures and medical attention were provided. There was no prescription for a hoyer lift and the resident could get up with assistance. Medication times were being adjusted with doctor approval, staff were appropriately trained, and residents were not made to get up early. All allegations were unsubstantiated or unfounded due to lack of evidence.
Report Facts
Capacity: 150
Census: 89
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jeff Moyer | Administrator | Met with Licensing Program Analyst during complaint investigation |
| Shawna Doucette | Licensing Program Analyst | Conducted the complaint investigation visit |
| Sergiy Pidgirny | Supervisor | Supervisor overseeing the investigation |
Inspection Report
Complaint Investigation
Census: 79
Capacity: 150
Citations: 0
Date: Jun 11, 2022
Visit Reason
The visit was an unannounced complaint investigation triggered by an allegation that the facility air conditioner was in disrepair.
Complaint Details
The complaint alleging that the facility air conditioner was in disrepair was investigated and found to be unfounded.
Findings
The investigation found that although there was an issue with the air conditioner, the facility had fixed the problem and provided cooling units for the rooms. The complaint was determined to be unfounded and dismissed.
Report Facts
Capacity: 150
Census: 79
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jeff Moyer | Administrator | Facility administrator contacted during the investigation |
| Miguel Lopez | Executive Chef | Met with the Licensing Program Analyst and assisted with the visit |
| Shawna Doucette | Licensing Program Analyst | Conducted the complaint investigation |
Inspection Report
Census: 81
Capacity: 150
Citations: 0
Date: Mar 14, 2022
Visit Reason
An unannounced Case Management visit was conducted regarding an elopement incident that occurred on 08/04/2021.
Findings
The resident exited the facility setting off the alarm, but was quickly located two houses down and returned safely. No deficiencies were observed during the visit.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jeff Moyer | Administrator | Met with Licensing Program Analyst during the visit. |
| Marissa Stanley | Health Director | Met with Licensing Program Analyst during the visit. |
| Shawna Doucette | Licensing Program Analyst | Conducted the unannounced Case Management visit. |
| Sergiy Pidgirny | Supervisor | Supervisor overseeing the licensing evaluation. |
Inspection Report
Complaint Investigation
Census: 81
Capacity: 150
Citations: 0
Date: Mar 14, 2022
Visit Reason
The visit was an unannounced Case Management visit regarding an elopement incident that occurred on 08/04/2021.
Complaint Details
The visit was triggered by a complaint related to an elopement incident. The complaint was investigated and no deficiencies were found.
Findings
The resident exited the facility triggering an alarm, but staff quickly located and returned the resident safely. No deficiencies were observed during the visit.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jeff Moyer | Administrator | Met with Licensing Program Analyst during the visit and involved in the incident discussion. |
| Marissa Stanley | Health Director | Met with Licensing Program Analyst during the visit and involved in the incident discussion. |
Inspection Report
Annual Inspection
Census: 81
Capacity: 150
Citations: 0
Date: Mar 14, 2022
Visit Reason
Licensing Program Analyst Shawna Doucette conducted an Annual Inspection as a required 1-year unannounced visit to evaluate compliance with licensing regulations.
Findings
No deficiencies were observed during the inspection. The facility maintained proper infection control measures, adequate food supplies, and updated resident emergency contact information.
Report Facts
Capacity: 150
Census: 81
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jeff Moyer | Administrator | Met with Licensing Program Analyst during inspection and discussed purpose of visit |
| Marissa Stanley | Health Director | Assisted with the inspection visit and responded to Licensing Program Analyst |
| Shawna Doucette | Licensing Program Analyst | Conducted the annual inspection |
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