Inspection Reports for
The Chalet

The Licensing Program Analyst served an order of immediate exclusion effective 01/28/2026, prohibiting a staff member (S1) from working, being present, or having contact with clients at the facility. The facility confirmed that S1 is currently not working there.

No deficiencies were observed or cited during the inspection. The facility met all regulatory requirements including food safety, medication storage, fire safety, and environmental safety.

No deficiencies were cited during the meeting. The department discussed the CHOW application progress and advised the applicant to contact DHCS for a new waiver application as waivers are non-transferable.

The complaint alleged that staff overcharged a resident. The allegation was investigated and found to be unfounded, meaning the allegation was false or without reasonable basis.

The investigation found the allegation to be unfounded after reviewing records and interviewing staff and relevant parties. The facility had charged a community fee which was later refunded to the resident's responsible party, resolving the issue.

The complaint involved allegations that staff did not follow the meal menu, provided inadequate meal service, and provided inadequate supervision resulting in residents entering other residents' rooms. The investigation found these allegations to be unfounded.

The investigation found all allegations to be unfounded. Observations and interviews indicated that the facility provided adequate meal service and supervision, residents were satisfied with food and care, and no safety concerns were identified.

The facility reported an incident where a resident with altered mental status refused emergency medical care and left the facility on foot. The facility notified appropriate agencies and law enforcement, and no citations were issued at this time. The incident remains under review with potential follow-up.

The complaint alleged that staff did not ensure the facility elevator was in good repair. The allegation was found to be unfounded as the elevator was promptly reported and repaired, and no harm occurred to residents.

The investigation found that the elevator broke on 2025-07-09 and was repaired by 2025-07-22. The facility implemented a plan to assist residents during the elevator outage, and no harm was caused. The allegation was determined to be unfounded.

No immediate health and safety concerns related to residents were identified during the visit. No citations were issued per Title 22 Regulations.

The complaint alleged that staff did not provide a responsible party with a refund. The allegation was found to be unfounded after investigation and record review.

The investigation found that the facility initially refunded half of the pre-admission fee after the resident's death and later issued the full refund. The allegation was found to be unfounded and resolved.

The facility appeared to be in good repair based on the tour and staff interviews conducted during the health and safety check.

No deficiencies were observed or cited during the inspection. The facility was found to be clean, well organized, and in compliance with health and safety regulations including medication management, food storage, and fire safety.

The facility appeared to be in good repair; however, a deficiency was cited for not providing weekly menus to residents as required by CCR Regulation 87555(b)(6) for facilities serving more than 16 residents.

The complaint included allegations such as staff not keeping the facility clean, not providing clean mattresses, illegal eviction, staff threats, lack of dignity and respect, harassment, failure to safeguard personal items, denial of shower assistance, improper medication assistance, and uncomfortable accommodations. All allegations were found to be unfounded or unsubstantiated based on interviews, observations, and record reviews.

The investigation found all allegations to be either unfounded or unsubstantiated after facility observations, interviews with residents and staff, and records review. No violations or deficiencies were confirmed.

The inspection found that 11 out of 12 resident files lacked current needs and service plans. No health or safety violations were observed during the facility tour. A deficiency was cited related to reappraisals under Title 22 regulations.

The complaint was investigated and found to be unfounded, meaning the allegation was false, could not have happened, or was without a reasonable basis.

The investigation found that all vents for the heating and cooling system were operational with no disrepair observed. The allegation that the HVAC system was not working was found to be unfounded.

The complaint investigation was substantiated for the allegation that staff did not provide assistance in a timely manner due to lack of call button access for resident R1. The allegation that staff left a resident in soiled diapers was unsubstantiated based on interviews and observations.

The complaint that staff did not provide assistance in a timely manner was substantiated due to lack of access to a call button for a resident, posing an immediate health and safety risk. The allegation that staff left a resident in soiled diapers was unsubstantiated after interviews and observations showed staff provided care according to residents' needs.

The facility was found to be currently in compliance with fire code regulations, but the previous non-ambulatory clearance was noted as an error due to only one enclosed stairwell. Staff lacked training on an electronic wheelchair/scooter evacuation lift, and the facility agreed to provide immediate training and submit proof.

The complaint investigation addressed allegations that staff did not respond timely to residents' requests, threatened residents, failed to provide adequate meal service, and did not administer medications as prescribed. All allegations were found to be unfounded based on interviews, observations, and record reviews.

All allegations investigated were found to be unfounded after interviews, observations, and record reviews. The facility was found to meet residents' needs, provide adequate meal service, and properly administer medications without errors.

The facility was found to be in substantial compliance with no immediate health, safety, or personal rights violations observed. No deficiencies were cited during the inspection.

The complaint alleging inadequate hygiene service by facility staff was investigated and found to be unfounded.

The investigation found that the facility had adequate hygiene supplies and staff were providing assistance to residents with their hygiene needs without issues. The allegation was determined to be unfounded.

No deficiencies were cited during the inspection. The facility was found to be in good repair with proper emergency supplies, medication storage, and compliance with COVID-19 protocols.

The complaint was unsubstantiated. Allegations included failure to facilitate visitation and failure to provide activities. The department reviewed documentation and conducted interviews, concluding there was no preponderance of evidence to prove the alleged violations occurred.

The investigation found that although activities were planned, the facility was under isolation orders due to a COVID-19 outbreak from November 16 to December 18, 2020, during which residents were provided individual in-room activities and virtual visits were accommodated. The allegations were determined to be unsubstantiated due to insufficient evidence.

The facility was found to be in substantial compliance with no immediate health, safety, or personal rights violations observed. No deficiencies were cited during this inspection.