Inspection Reports for
Truewood by Merrill, Oceanside

The complaint investigation was substantiated for rough handling by staff, specifically an incident in July 2025 involving Staff 1 and Resident 1. Staff 1 was placed on disciplinary leave, received a written warning, and retraining. The allegation that staff yelled at a resident was unsubstantiated.

The investigation substantiated that a staff member physically forced a resident into a seated position during a behavioral episode, resulting in a cited deficiency. Another allegation that staff yelled at a resident was unsubstantiated based on interviews and observations.

During the visit, the Licensing Program Analyst toured the facility, reviewed records, and observed residents. Due to time constraints, the annual inspection was not completed and a return visit is needed. No deficiencies were cited on the date of the visit.

No deficiencies were cited during this visit. An exit interview was conducted with the Chief Information Officer Jane Owens, who acknowledged receipt of the report and appeal rights.

The visit was triggered by a self-reported incident that occurred between Resident 1 and Staff 1, reported on 2025-10-17.

During the visit, a health and safety check was conducted, residents were observed, and facility records were reviewed. No deficiencies were cited on the date of the visit.

The complaint alleged that staff did not mitigate the rodent infestation. The investigation included interviews, record reviews, and facility tours. The allegation was found unsubstantiated based on the evidence.

The investigation found that rodent activity was present but the facility was following pest control recommendations and had taken measures to mitigate the issue. No evidence of ongoing rodent activity was observed during the visit, and the allegation was deemed unsubstantiated.

The facility was found to be clean, safe, and in good repair with no deficiencies noted. All inspected areas including resident apartments, common areas, and safety equipment were compliant with regulations.