27 Reports
Inspection Report — Mar 3, 2026
Follow-Up
Date: Mar 3, 2026
Visit Reason
The visit was a Case Management - Incident follow-up on a self-reported incident that occurred on 2026-02-25 involving an alleged altercation between two residents.
Complaint Details
The visit was complaint-related, following a report that Resident #2 allegedly hit Resident #1 in the face. The allegation was not substantiated due to lack of evidence and no visible injuries.
Findings
The investigation found no immediate health or safety concerns, no visible injuries on the resident involved, and no witnesses to the incident. The allegation could not be substantiated due to insufficient evidence, and no citations were issued.
Report Facts
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Helen Lee | Executive Director | Met with Licensing Program Analyst during the visit and involved in the incident investigation |
| Martha Arroyo | Licensing Program Analyst | Conducted the Case Management - Incident visit and investigation |
| Desaree Perera | Licensing Program Manager | Named as Licensing Program Manager on the report |
Inspection Report — Jan 15, 2026
Annual Inspection
Date: Jan 15, 2026
Visit Reason
An unannounced annual inspection was conducted to ensure the facility's compliance with Title 22 regulations and to evaluate health, safety, and care standards.
Findings
The facility was found to be in compliance with health and safety regulations, including proper food storage, clean and appropriately furnished resident rooms, adequate emergency preparedness, and proper medication management. No citations were issued during the inspection.
Report Facts
Resident rooms inspected: 8
Resident records reviewed: 7
Staff records reviewed: 7
Staff interviewed: 5
Residents interviewed: 2
Medications reviewed: 6
Fire extinguisher last serviced: Dec 6, 2025
Last fire safety inspection: Dec 2, 2025
Last emergency disaster drill: Dec 10, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Helen Lee | Executive Director | Met with Licensing Program Analysts during inspection and involved in facility tour and interviews. |
| Martha Arroyo | Licensing Program Analyst | Conducted the inspection and signed the report. |
| Brian Balisi | Licensing Program Analyst | Conducted the inspection. |
| Desaree Perera | Licensing Program Manager | Named as Licensing Program Manager on the report. |
Inspection Report — Dec 16, 2025
Complaint Investigation
Date: Dec 16, 2025
Visit Reason
The inspection was an unannounced complaint investigation triggered by an allegation that residents were not being given 90 days written notice for an increase in rates.
Complaint Details
The complaint alleged residents were not given 90 days written notice for a rate increase. The allegation was unsubstantiated after review of documents and interviews with staff and residents.
Findings
The investigation found that the facility issued written notices dated 11/01/2025 to all affected residents, with the new rates effective 02/01/2026. Interviews with residents confirmed receipt of the notice and no concerns were reported. The allegation was deemed unsubstantiated due to insufficient evidence.
Report Facts
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Martha Arroyo | Licensing Program Analyst | Conducted the complaint investigation |
| Helen Lee | Executive Director | Met with Licensing Program Analyst during investigation |
Inspection Report — Oct 7, 2025
Date: Oct 7, 2025
Visit Reason
The visit was an unannounced case management legal/non-compliance inspection to ensure the facility is maintaining substantial compliance with licensing requirements.
Findings
The facility was toured to check for health and safety hazards and compliance with Title 22 Regulations. Resident bedrooms, common areas, fire safety equipment, and food service areas were inspected. Some expired cereal boxes were noted, but the facility had sufficient food supplies and planned to order more non-perishable items.
Report Facts
Fire extinguisher service date: Jan 7, 2025
Alarm system test date: Jan 15, 2025
Resident bedrooms inspected: 9
Hot water temperature range (Assisted Living): 105.2-113.1
Hot water temperature range (Memory Care): 107.2-109.7
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Melon Rivera | Interim Executive Director | Met with Licensing Program Analyst during the inspection |
| Martha Arroyo | Licensing Program Analyst | Conducted the unannounced case management legal/non-compliance visit |
| Desaree Perera | Licensing Program Manager | Named as Licensing Program Manager on the report |
Inspection Report — Jul 24, 2025
Date: Jul 24, 2025
Visit Reason
An unannounced case management – legal/non-compliance visit was conducted to ensure the facility is maintaining substantial compliance, focusing on medications and Centrally Stored Medications and Destruction Records (CSMDR) compliance with Title 22 Regulations.
Findings
The medication review revealed that 3 out of 5 residents had routine medications started but not documented on the CSMDR, and 2 out of 5 residents had medications missing start dates on both the CSMDR and medication labels. Additionally, Resident #1 had prescribed bedtime medications missing one dosage each without documented staff observation notes.
Citations (2)
Resident #1's medications Melatonin 3mg and Carbamazepine 200 mg each missing one extra dose, posing an immediate health and safety risk.
Medications for 3 out of 5 residents were not documented on the CSMDR and medications for 2 out of 5 residents were missing start dates, posing a potential health and safety risk.
Report Facts
Residents' medications reviewed: 5
Residents with undocumented routine medications: 3
Residents with medications missing start dates: 2
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Margie Veis | Executive Director | Met with Licensing Program Analyst during inspection |
| Martha Arroyo | Licensing Program Analyst | Conducted the inspection and authored the report |
| Desaree Perera | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report — Apr 28, 2025
Date: Apr 28, 2025
Visit Reason
The visit was an unannounced case management – legal/non-compliance inspection to ensure the facility is maintaining substantial compliance, focusing on records being in order and compliant with Title 22 Regulations.
Findings
The Licensing Program Analyst reviewed ten resident files and ten personnel files, finding all files complete with no deficiencies issued. An exit interview was conducted and a report copy was issued.
Report Facts
Resident files reviewed: 10
Personnel files reviewed: 10
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Margie Veis | Executive Director | Met with Licensing Program Analyst during inspection |
| Martha Arroyo | Licensing Program Analyst | Conducted the unannounced case management – legal/non-compliance visit |
Inspection Report — Jan 27, 2025
Annual Inspection
Date: Jan 27, 2025
Visit Reason
An unannounced annual inspection was conducted to evaluate compliance with Title 22 regulations, infection control policies, emergency disaster plans, and other regulatory requirements.
Findings
The facility was generally found to be in compliance with infection control, fire safety, kitchen, common areas, and medication storage regulations. However, deficiencies were cited related to staff criminal record clearance and incomplete annual training for some staff members.
Citations (2)
Staff 1 (S1) was hired on 04/29/2023 but had not been associated with the facility since 02/21/2024, violating criminal record clearance requirements.
Three out of ten staff members did not have the required annual training completed, including dementia care and other mandated training.
Report Facts
Residents present: 97
Staff files reviewed: 10
Resident files reviewed: 10
Residents medication reviewed: 5
Hot water temperature range: 113.4-118.4
Plan of Correction Due Date: Jan 27, 2025
Plan of Correction Due Date: Feb 28, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Margie Veis | Executive Director | Met with LPAs during inspection and involved in facility tour |
| Martha Arroyo | Licensing Program Analyst | Conducted inspection and authored report |
| Desaree Perera | Licensing Program Manager | Supervisor and named in deficiency section |
Inspection Report — Sep 17, 2024
Date: Sep 17, 2024
Visit Reason
The visit was an unannounced case management – legal/non-compliance inspection to ensure the facility is maintaining substantial compliance and there are no health and safety hazards.
Findings
The inspection found that resident rooms and bathrooms were appropriately furnished and stocked, hot water temperatures were within required ranges, fire extinguishers were fully charged, and there were no obstructions or hazards observed. The facility's new resident Admissions Agreement and Assessment Tool need updating to meet Title 22 Regulations. No deficiencies were issued.
Report Facts
Resident bedrooms observed: 5
Bedrooms with hot water temperature measured: 5
Fire extinguisher charge date: Jan 16, 2024
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Margie Veis | Executive Director | Met with Licensing Program Analyst during inspection and discussed visit |
| Martha Arroyo | Licensing Program Analyst | Conducted the unannounced case management – legal/non-compliance visit |
Inspection Report — Mar 14, 2024
Date: Mar 14, 2024
Visit Reason
The visit was an unannounced case management - other visit conducted to obtain pertinent information regarding an incident that occurred on 01/01/2024.
Findings
During the visit, the Licensing Program Analyst met with staff, conducted a record review, and obtained copies of pertinent documents. An exit interview was conducted and the report was reviewed and issued.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Margie Veis | Executive Director | Arrived during the visit and met with Licensing Program Analyst. |
| Martha Arroyo | Licensing Program Analyst | Conducted the unannounced case management visit. |
| Desaree Perera | Licensing Program Manager | Named in the report header. |
Inspection Report — Jan 18, 2024
Annual Inspection
Date: Jan 18, 2024
Visit Reason
The inspection was an unannounced required annual visit to evaluate compliance with Title 22 Regulations and ensure the facility meets health and safety standards.
Findings
The facility was generally found to be in compliance with regulations including kitchen safety, common areas, bedrooms, restrooms, medication storage, and infection control. However, a deficiency was noted regarding expired non-perishable food items which were discarded and replaced during the inspection.
Citations (1)
A substantial amount of non-perishable food items were in poor condition as they were past their expiration date, posing a potential health, safety, or personal rights risk to persons in care.
Report Facts
Hot water temperature range: 112.5
Hot water temperature range: 115.3
Number of resident bedrooms observed: 10
Number of resident restrooms observed: 10
Number of resident files reviewed: 9
Number of personnel files reviewed: 9
Number of staff interviewed: 6
Number of residents interviewed: 6
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Margie Veis | Executive Director | Met with Licensing Program Analysts during inspection |
| Martha Arroyo | Licensing Program Analyst | Conducted inspection and signed report |
| Desaree Perera | Licensing Program Manager | Supervised inspection and named in report |
Inspection Report — Jan 18, 2024
Complaint Investigation
Date: Jan 18, 2024
Visit Reason
The visit was an unannounced case management investigation to conclude an incident that occurred on 2024-01-01 involving staff and a resident.
Complaint Details
The visit was complaint-related, investigating an incident where Resident #1 slapped Staff #1, who then slapped the resident back. The incident was substantiated based on evidence obtained.
Findings
The investigation found that Staff #1 slapped Resident #1 while providing care after being slapped by the resident, which violated residents' personal rights and posed an immediate safety risk.
Citations (1)
Violation of personal rights of residents due to Staff #1 slapping Resident #1 while providing care.
Report Facts
Deficiencies cited: 1
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Margie Veis | Executive Director | Met with Licensing Program Analysts during the visit and involved in the incident investigation |
| Martha Arroyo | Licensing Program Analyst | Conducted the investigation and authored the report |
| Desaree Perera | Licensing Program Manager | Supervisor overseeing the investigation |
Inspection Report — Jan 5, 2024
Complaint Investigation
Date: Jan 5, 2024
Visit Reason
The visit was an unannounced Case Management – Incident inspection to investigate a self-reported incident involving staff and a resident that occurred on 2024-01-01.
Complaint Details
The complaint involved an incident where Resident #1 slapped Staff #1, who then responded by slapping the resident. Staff #2 witnessed the event. The investigation is ongoing.
Findings
During the visit, the Licensing Program Analyst conducted interviews, toured the Memory Care Unit, and reviewed relevant documents. Further investigation was deemed necessary and a follow-up visit will be conducted.
Report Facts
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Margie Veis | Executive Director | Met with Licensing Program Analyst during the investigation |
| Martha Arroyo | Licensing Program Analyst | Conducted the unannounced Case Management – Incident visit |
Inspection Report — Aug 14, 2023
Complaint Investigation
Date: Aug 14, 2023
Visit Reason
The visit was conducted as a Case Management - Deficiencies inspection in conjunction with a complaint investigation (Complaint Control # 29-AS-20230801143754) to issue a citation for a deficiency observed during the complaint investigation.
Complaint Details
The visit was triggered by complaint # 29-AS-20230801143754. The deficiency was substantiated as the centrally stored medication records were incomplete and not updated as required.
Findings
During the complaint investigation, it was found that Resident #1's centrally stored medication and destruction record was not updated with medication expiration and start dates. Staff interviews confirmed that these records were not being completely filled out for all residents' centrally stored medication.
Citations (1)
Resident #1's centrally stored medication and destruction record is missing medication expiration and start dates, and records are not completely filled out for all residents' centrally stored medication.
Report Facts
Plan of Correction Due Date: Aug 31, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Martha Arroyo | Licensing Program Analyst | Conducted the Case Management - Deficiencies visit and complaint investigation |
| Desaree Perera | Licensing Program Manager | Supervisor and Licensing Program Manager named in the report |
| Margie Veis | Administrator | Facility Administrator met during the visit |
Inspection Report — Apr 22, 2023
Complaint Investigation
Date: Apr 22, 2023
Visit Reason
An unannounced complaint investigation visit was conducted following a complaint received on 08/31/2022 regarding the failure to update a resident's care plan.
Complaint Details
The complaint alleged that the resident care plan was not updated. The investigation substantiated this allegation based on interviews and record reviews. The failure to update the care plan posed a potential health, safety, and personal rights risk to residents in care.
Findings
The investigation found that the care plan for resident #1 was not updated or signed by the responsible person during a period of change in the resident's condition from 02/2022 to 03/2022. This deficiency was substantiated and cited under CCR 87463(c).
Citations (1)
The licensee did not arrange a meeting with the resident or responsible person to update the care plan when there was a significant change in the resident's condition, as required by CCR 87463(c).
Report Facts
Deficiencies cited: 1
Plan of Correction Due Date: Apr 25, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Zabel Chochian | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Desaree Perera | Licensing Program Manager | Oversaw the complaint investigation |
| Julia Scarpa | Activities Director | Met with the Licensing Program Analyst during the investigation |
Inspection Report — Jan 24, 2023
Annual Inspection
Date: Jan 24, 2023
Visit Reason
The inspection was an unannounced Required Annual inspection with a specific emphasis on infection control practices and procedures.
Findings
The facility was found to be in compliance with Title 22 Regulations, with adequate infection control practices including symptom screening, PPE supply, and cleaning protocols. Fire extinguishers were recently serviced and smoke and carbon monoxide detectors were tested and cleared.
Report Facts
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Margie Veis | Administrator | Met with Licensing Program Analyst during inspection |
| Zabel Chochian | Licensing Program Analyst | Conducted the inspection |
| Desaree Perera | Licensing Program Manager | Named in report header |
Inspection Report — Sep 26, 2022
Complaint Investigation
Date: Sep 26, 2022
Visit Reason
An unannounced complaint investigation visit was conducted due to an allegation that the facility was not following COVID-19 protocols.
Complaint Details
The complaint was substantiated. The facility was found not to be following COVID-19 protocols during an outbreak, with improper mask usage by staff and residents.
Findings
The investigation found that staff and residents were not properly wearing face masks during a COVID-19 outbreak, with staff observed wearing masks on their chins. The allegation that the facility was not following COVID-19 protocols was substantiated.
Citations (1)
Facility staff were observed not wearing masks/face coverings properly (on their chin) while inside the facility during an outbreak, posing an immediate health, safety, and personal rights risk to persons in care.
Report Facts
Residents not wearing face masks: 5
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Martha Arroyo | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Vida Gonzales | Health & Wellness Director | Interviewed during the investigation and reported on outbreak and protocols |
| Margie Veis | Administrator | Facility administrator noted as not present during the visit |
| Desaree Perera | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report — Jan 20, 2022
Original Licensing
Date: Jan 20, 2022
Visit Reason
A pre-licensing unannounced visit was conducted to evaluate the facility's readiness for licensure and compliance with applicable regulations.
Findings
The facility was inspected for fire safety, personal accommodations, services, and food service. All areas including bedrooms, memory care rooms, kitchen, common areas, and outdoor areas were found to be clean, properly furnished, and compliant with regulations. No corrections were needed at this time.
Report Facts
Apartments: 102
Rooms inspected: 10
Memory care rooms inspected: 3
Hot water temperature range: 107
Hot water temperature range: 113
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Margie Veis | Executive Director | Met with Licensing Program Analyst during inspection and provided information about facility operations |
| Victor Ruelas | Maintenance Director | Accompanied Licensing Program Analyst during physical plant inspection |
| Brian Balisi | Licensing Program Analyst | Conducted the pre-licensing visit and inspection |
| Desaree Perera | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report — Apr 21, 2021
Original Licensing
Date: Apr 21, 2021
Visit Reason
Initial licensing evaluation for a new construction Residential Care Facility for the Elderly with dementia care.
Findings
The applicant and administrator successfully completed the Component II evaluation, demonstrating understanding of Title 22 regulations, facility operations, staff qualifications, program policies, and application document requirements.
Report Facts
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Dana Anderson | Administrator | Facility administrator identified in the report |
| Jude De La Concepcion | Licensing Program Manager | Named as Licensing Program Manager |
| Bethany Hunter | Licensing Program Analyst | Named as Licensing Program Analyst |
Report — May 11, 2026
May 11, 2026
Report — October 7, 2025
October 7, 2025
Report — July 24, 2025
July 24, 2025
Report — April 28, 2025
April 28, 2025
Report — January 27, 2025
January 27, 2025
Report — September 17, 2024
September 17, 2024
Report — March 14, 2024
March 14, 2024
Report — January 18, 2024
January 18, 2024
Report — January 5, 2024
January 5, 2024
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