Inspection Reports for
Villa Sorrento – Torrance

The facility was found to be sanitary, appropriately furnished, and compliant with regulations. No deficiencies were identified during the inspection. Infection control practices, fire and earthquake drills, medication administration records, and physical plant conditions were all satisfactory.

The complaint alleged that the facility was charging residents over the SSI/SSP amount for rent. After reviewing documents and interviewing staff and residents, the department found no evidence to support the allegation and deemed it unsubstantiated.

The investigation reviewed admission agreements, billing statements, and interviewed staff and residents. It was found that residents were not charged more than the amount payable for basic services according to the Non-Medical Out-Of-Home Care Payment Standard. The allegation was unsubstantiated due to lack of evidence supporting the claim.

No deficiencies were observed or cited during the visit. The department confirmed that excluded staff Jonathan Menlo was not present or working at the facility.

The allegation that staff does not ensure the client's room is free of clutter was unsubstantiated due to lack of sufficient evidence.

The investigation found that although the resident's room contained numerous items kept for sentimental reasons, clear paths were maintained and no safety hazards were observed. Staff and residents generally confirmed that rooms are kept free of clutter. There was insufficient evidence to substantiate the allegation, and no deficiencies were issued.

The complaint investigation was unsubstantiated. Allegations included failure to safeguard residents' personal property, improper medication administration, and inadequate living accommodations. Interviews with residents and staff, review of medication administration records, and facility inspection did not support these allegations.

The investigation found no preponderance of evidence to substantiate the allegations. Residents and staff interviews, document reviews, and facility tours indicated that personal property was generally safeguarded, medications were administered according to prescriptions, and living accommodations were comfortable. The allegations were therefore unsubstantiated.

The allegation was that staff violated residents' personal rights by installing locks on the outside of their doors. The investigation included interviews with the administrator, residents, staff, and a witness, as well as a facility tour and records review. It was found that locks were placed by family members or residents themselves, and removed by staff before the visit. The allegation was unsubstantiated due to lack of sufficient evidence.

The investigation found that locks were placed on residents' doors either by family members or at residents' requests, and facility staff removed the locks prior to the investigation. Interviews and records review did not find sufficient evidence to support the allegation, and the complaint was determined to be unsubstantiated.

The facility was found to be clean, well-maintained, and in good repair with all required furnishings and safety features. No deficiencies were observed or cited during this inspection visit. Infection control practices were properly followed with adequate PPE supplies and posted signage.

The complaint alleged that resident #1 sustained falls on 03/19/24 and 03/21/24, with the latter involving the resident being on the ground for hours with dried blood and the facility failing to seek prompt medical attention. The investigation revealed the resident did not have a second fall on 03/21/24, no dried blood was found, and medical services were contacted for the resident's weakness condition on 03/22/24. The resident refused medical evaluation after the fall. Interviews with staff, administrator, witnesses, and residents supported that staff responded appropriately and the resident was monitored. The allegation was unsubstantiated.

The investigation found no evidence to support neglect or lack of care regarding the allegation. Interviews, record reviews, and observations indicated that medical attention was offered promptly and the resident refused evaluation. The allegation was determined to be unsubstantiated.

The complaint included three allegations: 1) The facility does not provide comfortable room temperatures; 2) The facility staff does not have the ability to communicate with residents; 3) The facility does not make the menu available for review by residents. All allegations were found unsubstantiated after interviews, observations, and document reviews.

The investigation found no preponderance of evidence to substantiate any of the allegations. The facility was observed to maintain comfortable temperatures, staff communicated effectively with residents, and menus were available for resident review. No deficiencies were cited during the visit.

The facility was found to be sanitary, appropriately furnished, and compliant with regulations including infection control practices, fire safety, and medication administration. No deficiencies were identified during this inspection visit.

The complaint alleged that staff sprayed chemicals under resident #1's room causing side effects such as red eyes and headaches. The complainant was unavailable for further statements. Investigations included interviews with staff and residents, inspection of the resident's room and facility, and review of relevant documents. No evidence was found to support the complaint, and the allegation was unsubstantiated.

The investigation found no evidence to support the allegation that staff failed to provide a safe and healthful environment. Interviews, inspections, and document reviews indicated that pest control chemicals used were safe and no chemical odors or side effects were detected. The allegation was determined to be unsubstantiated.

The visit was complaint-related to investigate 'Personal Rights'. The Licensing Program Analyst interviewed the Executive Director and a resident, obtained a police report, and requested pertinent documents. No citations were issued at this time.

The facility was observed to be operational and in good repair with no signs of distress or abuse among residents. No citations were issued at the time of the visit, and further investigation and analysis of documentation were needed.

The complaint investigation was unsubstantiated. Allegations included inappropriate staff communication, spraying unknown chemicals causing illness, and theft of resident belongings. Interviews with staff (S1-S3) and residents (R2-R11) denied all allegations. Resident 1 (R1) made contradictory statements. The investigation concluded there was insufficient evidence to prove the allegations.

Interviews with staff and residents, document reviews, and observations found no sufficient evidence to substantiate the allegations. Staff and residents denied the claims, and the facility was found to provide a safe, respectful environment. The allegations were deemed unsubstantiated and no deficiencies were cited.

The facility was found to be sanitary and appropriately furnished with no deficiencies identified. Infection control practices, including screening protocols, PPE supply, and COVID vaccination reviews, were observed and found compliant.

The complaint investigation addressed allegations that staff did not notify authorized representatives of changes in residents' conditions, residents received pressure injuries, residents were left in soiled diapers, and there was insufficient staffing. The investigation concluded all allegations were unsubstantiated based on interviews, observations, and record reviews.

The investigation found no preponderance of evidence to substantiate the allegations. Interviews with residents and staff, record reviews, and observations indicated that the allegations were unsubstantiated. The facility was found to have sufficient staffing and appropriate communication practices.

The complaint investigation was unsubstantiated based on interviews and records review. Allegations included staff spraying a resident with chemicals and mishandling of resident mail. No preponderance of evidence was found to prove the alleged violations occurred.

The investigation included interviews with residents, staff, and the administrator, as well as a review of records and facility tour. No evidence was found to substantiate the allegations; residents and staff denied the claims, and the administrator reported no issues with mail handling or chemical spraying.

The facility was found to be sanitary, appropriately furnished, and compliant with infection control practices. No deficiencies were cited during this inspection visit.

The complaint investigation was substantiated for the allegation of roach infestation. Other allegations including failure to assist residents timely, facility cleanliness, insufficient staffing, rough handling, medication mishandling, and failure to meet residents' needs were unsubstantiated.

The investigation found sufficient evidence to substantiate the allegation that the facility is infested with roaches, based on resident reports and pest control documentation. All other allegations including failure to assist residents timely, facility cleanliness, insufficient staffing, rough handling of residents, medication mishandling, and failure to meet residents' needs were not substantiated based on interviews with staff and residents and document reviews.