Inspection Reports for
Westmont of Cypress

The facility was found to be in compliance with all licensing requirements with no deficiencies noted. The physical plant, infection control practices, medication records, fire safety, and personnel files were all observed to be satisfactory.

The complaint alleging staff do not ensure resident medications are given as prescribed was investigated and found to be unfounded, meaning the allegation was false or without reasonable basis.

The investigation included a review of resident records, staff interviews, and documentation. It was found that the allegation was unfounded as medication administration was consistent with physician orders and no medication errors were identified.

The facility was found to be in full compliance with no deficiencies cited. The physical plant, resident care, staff files, medication storage, and emergency plans were all reviewed and found satisfactory.

The complaint investigation was triggered by allegations that staff were not meeting resident needs and were not responding timely to resident calls. The allegations were deemed unfounded based on interviews and evidence gathered.

After interviewing 12 individuals including residents and staff, all allegations were found to be unsubstantiated. Residents denied the allegations and confirmed that staff assist them when needed and respond to calls for assistance promptly.

The complaint alleged that facility staff did not provide toilet paper to residents. The allegation was investigated through interviews, observations, and documentation and was found to be unsubstantiated.

The investigation found that residents in both Memory Care and Assisted Living received toilet paper as part of housekeeping services, and resident restrooms contained toilet paper. Residents in independent living were asked to provide their own toiletries if they preferred specific types. The allegation was deemed unsubstantiated due to lack of preponderance of evidence.

The complaint investigation was unsubstantiated. Allegations included failure to meet residents' showering needs and inadequate meal quality. Interviews and documentation showed individualized shower schedules and meal options with alternatives. Resident feedback was mostly positive, and no preponderance of evidence supported the allegations.

The investigation included interviews, observations, and documentation review. The allegations were found to be unsubstantiated due to conflicting information and lack of sufficient evidence. Residents generally reported satisfaction with showering assistance and meal quality, and facility practices were consistent with policies.

The complaint alleged staff did not prevent an infestation of bed bugs. The investigation included resident record reviews, staff and resident representative interviews, and a tour of the affected unit. The allegation was found to be unfounded.

The investigation found that bed bugs were present in one unit and treated with a scheduled extermination protocol. No evidence of bed bugs was found in other units. The allegation was deemed unfounded as the infestation was addressed appropriately and no staff negligence was found.

The facility was observed to be clean, sanitary, and well maintained with residents appearing happy and well cared for. Infection control measures, visitor screening, and medication management were found to be in compliance. No deficiencies or violations were explicitly noted in the report.

The facility was found to meet the requirements for licensure, with adequate accommodations, safety features, emergency systems, and posted policies. The facility was deemed ready for licensure and final approval was to be processed by the Central Applications Unit.

The applicant and administrator successfully completed the evaluation, demonstrating understanding of facility operation, staff qualifications, program policies, and compliance requirements. The COVID-19 Mitigation Plan was also discussed and a PIN was emailed.