Inspection Reports for
Whittier Glen Assisted Living

The complaint involved allegations that staff pushed a resident causing a skin tear and yelled at residents. After multiple interviews with residents and staff and review of records, the allegations were found unsubstantiated due to lack of supporting evidence.

The investigation found insufficient evidence to substantiate the allegations of staff pushing or yelling at residents. Interviews with residents and staff, as well as a facility tour, did not corroborate the claims, resulting in the allegations being unsubstantiated.

The facility was found to be in good repair with no deficiencies observed. All required domains including infection control, physical plant safety, staffing, personnel records, resident rights, food service, and disaster preparedness were reviewed and found compliant.

The facility was inspected across 12 CARE tool domains including Infection Control, Physical Plant/Environment Safety, Staffing, and Resident Rights. The physical plant was found to be in good repair with hot water temperatures within required range and exit doors unobstructed. The annual inspection was not fully completed due to time constraints and will be finished at a later date.

The complaint alleged that staff handled Resident #1 in a rough manner in their bed. Interviews with seven of nine residents and all four staff did not corroborate the allegation. The investigation concluded the allegations were unsubstantiated.

The investigation included interviews with residents and staff, and review of relevant documents. The allegation was found to be unsubstantiated due to insufficient evidence to prove the claim.

The complaint involved allegations that staff did not ensure residents' care needs were met, handled residents roughly, and spoke inappropriately to residents. The investigation included interviews with staff, residents, and review of documentation. The allegations were found unsubstantiated due to insufficient evidence.

The investigation found insufficient evidence to substantiate the allegations. Interviews with staff and residents, review of logs, and observations indicated that staff generally met residents' needs, did not handle residents roughly, and communicated appropriately. The allegations were deemed unsubstantiated due to lack of corroborating evidence.

The complaint investigation was unsubstantiated. Allegations included staff not meeting resident grooming needs, not emptying the resident's commode, and not administering medication as prescribed. Evidence reviewed included physician reports, medication administration records, staff and resident interviews, and documentation surveys. The resident involved was not present during the visit. All allegations were found unsubstantiated due to lack of sufficient evidence.

The investigation found no preponderance of evidence to substantiate the allegations. Staff and resident interviews, documentation reviews, and physician reports did not corroborate the complaints. No deficiencies were cited.

The complaint alleged that staff were not ensuring a safe environment due to a physical altercation between two residents. The allegation was unsubstantiated after investigation, interviews, and review of records.

The investigation found that roommates had a physical altercation, but staff took appropriate actions by separating them. Interviews with residents and staff did not corroborate the allegation, and no hazards were observed during the facility tour. The allegations were determined to be unsubstantiated due to lack of sufficient evidence.

The complaint alleged that residents had significant difficulty entering restrooms due to narrow doors and lack of staff assistance. Interviews with five of seven residents and all staff did not support the allegation. Observations confirmed wheelchairs could pass through restroom doors. The complaint was determined to be unsubstantiated due to lack of preponderance of evidence.

The investigation included interviews with residents and staff, room tours, and record reviews. Most residents and staff did not corroborate the allegation, and observations showed wheelchairs could pass through restroom doors. There was insufficient evidence to substantiate the complaint, resulting in an unsubstantiated finding.

The complaint involved three allegations: 1) staff mismanaged resident's medication, 2) staff did not provide adequate transportation services, and 3) staff did not prevent a resident from harming another resident. After review of medication, transportation logs, and interviews with staff and residents, the allegations were found to be unsubstantiated due to lack of sufficient evidence.

The investigation found no evidence to substantiate the allegations. Medication records and interviews with staff and residents showed no missing medications. Transportation logs and interviews confirmed alternate transportation was provided when needed. Staff and residents denied any failure to prevent altercations between residents. The allegations were determined to be unsubstantiated.

The inspection covered 12 CARE tool domains including infection control, physical plant safety, staffing, resident rights, and more. No deficiencies were observed during the visit, and the facility was found to be in good repair with adequate staffing and care.

The complaint investigation was unsubstantiated. Allegations included kitchen not being free of cockroaches, improper infection control practices, serving food from the floor, inadequate meal portions, and moldy kitchen equipment. None of these were confirmed by the Licensing Program Analyst's observations, staff interviews, resident interviews, or documentation review.

The investigation found no evidence to substantiate the allegations. The kitchen and dining areas were clean, no cockroach activity was observed, infection control practices were followed, meal portions were adequate, and kitchen equipment was properly maintained. Staff and residents denied the allegations and observations confirmed compliance.

The complaint investigation was unsubstantiated. Allegations included failure to provide care plans during pre-admissions, forged resident signatures, and overcharging residents. Interviews with staff and residents, as well as file reviews, did not corroborate these allegations.

The investigation found no preponderance of evidence to substantiate the allegations. Staff and residents interviewed denied the allegations, and document reviews supported that care plans are created upon admission, signatures were not proven forged, and residents were not overcharged.

The complaint involved two allegations: 1) a resident possibly possessing a firearm, and 2) a resident verbally attacking another resident. Interviews with seven residents and eight staff members, as well as a room inspection, found no evidence supporting the allegations. The situation between the residents involved verbal arguments but no physical harm, and staff intervened promptly. The allegations were deemed unsubstantiated due to lack of preponderance of evidence.

The investigation included interviews with staff and residents and a room tour. No evidence was found to substantiate the allegations, and the complaint was determined to be unsubstantiated.

The complaint alleged that staff did not prevent residents from engaging in inappropriate behaviors. The investigation included interviews with staff and residents, review of incident reports, and other documentation. Despite evidence of an altercation and a temporary restraining order, the allegation was unsubstantiated.

The investigation revealed that staff did not prevent residents from engaging in inappropriate behaviors, specifically an altercation between residents R2 and R3. However, the allegation was determined to be unsubstantiated due to lack of preponderance of evidence.

The complaint involved allegations that a staff member was verbally abusive, threatening, and yelled at residents. The investigation included interviews with staff and residents, file reviews, and observations. The allegations were found to be unsubstantiated.

The investigation found that while some residents alleged verbal abuse, threats, and yelling by a staff member, the majority of staff and residents denied these allegations. The Wellness Director had addressed the concerns with the staff member. No disciplinary actions were found in the staff member's file. The allegations were determined to be unsubstantiated due to lack of preponderance of evidence.

The allegation was that staff denied the resident's representative the right to represent the resident. Interviews with staff and residents did not support the allegation. The resident left the facility in July 2023. The resident's relative became responsible party and Power of Attorney on 09/10/2022. Facility administrators maintained contact with the relative throughout the dispute. No proof was provided that the facility denied representation rights. The allegation was unsubstantiated.

The investigation found that six staff members denied the allegation and five residents could not corroborate it. The resident in question had their needs met during their stay and left the facility in July 2023. There was an ongoing dispute between the resident's relative and the facility, but no preponderance of evidence was found to substantiate the allegation, resulting in an unsubstantiated finding.

The complaint was unsubstantiated after investigation. Allegations included failure to accept resident's prescribed medication, staff locking resident's wheelchair, improper dressing of resident, resident left in dirty clothing, and failure to safeguard resident's personal belongings. Interviews with residents and staff, record reviews, and observations did not corroborate the allegations.

The investigation found no preponderance of evidence to substantiate the allegations including failure to accept prescribed medication, locking resident's wheelchair, improper dressing, leaving residents in dirty clothing, and not safeguarding personal belongings. Staff and resident interviews, record reviews, and observations supported that the facility complied with regulations.

The complaint investigation was unsubstantiated. Allegations included a resident injury from a fall, failure to address diabetic needs, and misuse of resident rooms for staff breaks. Interviews and record reviews did not corroborate these allegations, and no violations were found.

The investigation found no preponderance of evidence to substantiate the allegations. Resident and staff interviews, record reviews, and observations indicated that the resident's fall was not due to lack of care, diabetic needs were addressed appropriately, and staff did not use resident rooms for breaks. Therefore, the allegations were unsubstantiated and no deficiencies were cited.

The complaint investigation was unsubstantiated. Allegations included disrespectful communication by the administrator, failure to perform room checks, unaddressed bed bugs in a resident's room, and inadequate accommodations during a temporary relocation. Staff and most residents denied the allegations, and no evidence was found to prove violations.

The investigation included interviews with staff and residents, file reviews, and observations. All allegations were found to be unsubstantiated due to lack of preponderance of evidence, despite some residents reporting isolated incidents. Staff consistently denied the allegations and documentation supported appropriate care and accommodations.

The allegation was that staff do not treat residents with dignity and respect. Interviews revealed most staff denied the allegation and confirmed training on dignity and respect. Residents mostly reported being treated with dignity and respect. Observations and record reviews supported these findings. The allegation was unsubstantiated.

The investigation included interviews with staff and residents, review of training and records, and observations of staff-resident interactions. The allegation was found to be unsubstantiated due to insufficient evidence to prove the violation occurred.

The inspection covered 9 of 12 CARE tool domains including infection control, operational requirements, physical plant safety, staffing, personnel records, resident records, resident rights, food service, and incident medical and dental. No deficiencies were cited during this visit, though the annual inspection was not fully completed due to time constraints and will be resumed later.

The complaint investigation addressed three allegations: 1) staff did not assist resident with obtaining medical care, 2) licensee does not ensure staff dispensing medication are appropriately trained, and 3) staff did not dispense medication as prescribed. All allegations were unsubstantiated based on interviews, file reviews, and observations.

The investigation included interviews with staff and residents, review of resident and staff files, and observations. All allegations were found to be unsubstantiated due to lack of sufficient evidence to prove the violations occurred.

The complaint alleged that Resident #1 fell at the facility resulting in a fractured shoulder. The investigation included review of incident reports, x-ray records, staff and resident interviews, and medical documentation. The fracture was confirmed by x-ray but it was not established that it was caused by the fall at the facility. Staff and residents mostly denied the allegation. The complaint was determined to be unsubstantiated.

The investigation found insufficient evidence to substantiate the allegation that the resident sustained the fracture due to a fall at the facility. Interviews, records, and observations did not confirm the fracture was caused by the fall, and no deficiencies were cited during the visit.

The Licensing Program Analyst reviewed resident census and rent charges, collected Resident Admission Agreements for 30 of 54 residents, and observed that 15 residents received notices of adjustments to their monthly care fees to reflect the current facility rate. The facility was instructed to provide the remaining 24 resident agreements by 09/21/2023 for review.

The complaint involved two allegations: 1) Resident sustained bruises due to another resident's attack, and 2) Staff did not appropriately manage residents' behavior. Both allegations were unsubstantiated due to lack of preponderance of evidence despite some incidents and concerns noted.

The investigation found insufficient evidence to substantiate the allegations. Staff and some residents denied the claims, and although incidents occurred, the facility was found to be addressing resident behavior appropriately within regulatory limits.

The complaint involved multiple allegations including staff not treating residents with dignity and respect, yelling at residents, speaking inappropriately, failing to meet toileting needs, and failing to ensure eating needs were met. After interviews with residents and staff, file reviews, and facility tour, the allegations were found unsubstantiated.

The investigation found no preponderance of evidence to substantiate the allegations. Resident and staff interviews, file reviews, and facility observations indicated that residents were treated with dignity and respect, toileting and eating needs were met, and no inappropriate staff behavior was observed. The complaint was determined to be unsubstantiated.

The complaint involved two allegations: 1) Facility administering medications no longer prescribed to a resident, and 2) Facility not ensuring resident's current prescribed medications were being ordered. Both allegations were found to be unsubstantiated based on interviews, medication record reviews, and observations.

The investigation found no preponderance of evidence to substantiate the allegations that the facility administered medications no longer prescribed to a resident or failed to ensure current prescribed medications were ordered. Staff and resident interviews, medication record reviews, and observations supported the conclusion that the allegations were unsubstantiated.

The complaint alleged staff retaliation against a resident for filing complaints. The allegation was found to be unsubstantiated based on interviews and lack of supporting evidence.

The investigation included interviews with the administrator, staff, and residents. All eight residents interviewed denied the allegation, stating staff were nice and had never retaliated. Staff also denied the allegation and described procedures for handling complaints. There was insufficient evidence to substantiate the allegation, resulting in an unsubstantiated finding.

The complaint investigation was unsubstantiated. Allegations included resident falls, injuries, hygiene neglect, unsanitary conditions, staff misuse of resident bathrooms, failure to notify family of incidents, room disrepair, failure to ensure call bracelets, and inadequate food and laundry services. Interviews with 8 staff and 6 residents, file reviews, and observations did not corroborate the allegations.

The investigation found no preponderance of evidence to substantiate any of the allegations including resident falls, injuries, hygiene neglect, unsanitary rooms, improper staff use of resident bathrooms, failure to notify authorized representatives, room disrepair, call bracelet issues, inadequate food and laundry services. All allegations were determined to be unsubstantiated based on interviews, file reviews, and observations.

The complaint alleged improper assessment of a resident without physician, psychiatrist, or Power of Attorney present, despite eviction notice and pending court case. Interviews and document reviews showed the assessment was routine and compliant with Title 22 regulations. The allegation was unsubstantiated due to lack of preponderance of evidence.

The investigation found that the facility conducted a routine assessment as required by regulations, with no significant changes in the resident's condition. There was insufficient evidence to substantiate the allegation, and the complaint was determined to be unsubstantiated.

The complaint involved two allegations: 1) Staff misrepresented himself as the Administrator, and 2) Staff issued an eviction notice to a resident without licensee’s authority. Both allegations were investigated through interviews and document review and were found unsubstantiated.

The investigation included interviews with staff, residents, and the Administrator, and review of relevant documentation. The allegations were found to be unsubstantiated due to lack of corroborating evidence and confirmation that the staff member was authorized to act in the Administrator's absence.

The complaint investigation addressed three allegations: 1) Staff mishandled a resident's medications; 2) Staff did not meet a resident's dietary needs; 3) Staff did not provide adequate care and supervision to a resident. After interviews, record reviews, and observations, none of the allegations were substantiated due to lack of sufficient evidence.

The investigation found insufficient evidence to substantiate any of the allegations. Staff and residents interviewed denied the allegations, medication records and meal menus supported compliance, and no documentation of abuse or neglect was found. Therefore, all allegations were determined to be unsubstantiated.

The complaint investigation was triggered by allegations including inadequate staff supervision resulting in resident assault, staff speaking inappropriately to a resident, unlawful eviction of a resident, failure to safeguard resident's personal items, and failure to provide meals. The investigation included interviews with residents and staff, review of eviction notices, police reports, incident reports, and facility records. The findings concluded that there was not enough supportive evidence to substantiate the allegations, and the complaint was unsubstantiated.

The investigation found insufficient evidence to substantiate the allegations. Interviews with staff and residents, review of documentation, and observations did not corroborate claims of assault, inappropriate staff speech, unlawful eviction, missing personal items, or failure to provide meals. The allegations were therefore deemed unsubstantiated.

The allegation was that a resident was overmedicated and in a coma-like state for one to two weeks starting 7/12/22, and that staff were aware but did not act. Staff and residents interviewed denied or could not corroborate the allegation. Medication records and interviews showed adherence to physician orders and no adverse effects noted. The allegation was unsubstantiated.

The investigation found no preponderance of evidence to substantiate the allegation that the resident was overmedicated or in a coma-like state due to facility staff actions. Interviews with staff, residents, and the nurse practitioner, as well as medication record reviews, did not support the claim.

The complaint was unsubstantiated. Allegations included insufficient notice prior to rate changes, interference with the resident council book, and failure to safeguard residents' records. Interviews and document reviews did not support these claims.

The investigation found no preponderance of evidence to substantiate the allegations. Interviews with management, staff, and residents, as well as document reviews, indicated that residents received proper notice of rate changes, the council book was not interfered with or destroyed, and residents' records were safeguarded appropriately.

The complaint alleged that residents' medications were being stolen by staff. The investigation included interviews with staff and residents, review of medication administration records, and found no evidence of medication theft. The complaint was unsubstantiated.

After interviews with staff and residents, and review of medication records, there was no evidence to substantiate the allegation of medication theft. The allegation was determined to be unsubstantiated.

The complaint alleged that a resident was being threatened by another resident due to his religion. Interviews with staff and residents denied the allegation. An incident involving a resident hitting another with a wheelchair was reported and investigated, with no arrests made. The allegation was unsubstantiated due to lack of evidence.

The investigation included interviews with residents and staff, review of documentation, and a facility tour. Staff and residents denied the allegation, and there was insufficient evidence to substantiate the claim. The incident involving a resident hitting another with a wheelchair was determined to be accidental. The allegation was deemed unsubstantiated.

The complaint investigation was unsubstantiated. Allegations included excessive drinking leading to intoxication, a resident threatening others with a knife, knives accessible to residents, and unsafe environment claims. The facility followed due diligence by issuing eviction notices, reporting incidents, and securing knives. Interviews with residents and staff did not corroborate most allegations except the isolated knife incident involving resident R1.

The investigation found that although some allegations occurred, such as a resident threatening others with a knife, the facility took appropriate actions including eviction notices and reporting to authorities. Other allegations, such as knives being accessible and unsafe environment claims, were unsubstantiated based on interviews and observations. Overall, the allegations were unsubstantiated due to lack of preponderance of evidence.

The complaint investigation was unsubstantiated. Allegations included failure to communicate timely with resident's representative, forcing residents to sign inappropriate documents, and failure to protect residents from others. Interviews with staff and residents, as well as file reviews, did not corroborate the allegations.

The investigation found no preponderance of evidence to substantiate the allegations. Staff and most residents denied the allegations, and documentation showed timely reporting and appropriate actions regarding incidents. Therefore, all allegations were determined to be unsubstantiated.

The visit was triggered by a complaint/incident report regarding Resident#1 who was observed inebriated and brandishing a 6-inch knife at other residents, causing a laceration to their own nose. Police cited Resident#1 for assault but did not take custody due to wheelchair use. The facility had previously issued a 30-day eviction notice to Resident#1 due to history of verbal and physical threats.

The inspection found no immediate health or safety concerns or deficiencies. The incident involved Resident#1 becoming aggressive and brandishing a knife at other residents, resulting in a minor injury to Resident#1. Police and paramedics responded, and Resident#1 was transported to the hospital and later returned to the facility. A 3-day eviction notice was issued to Resident#1 and is under review.

The complaint alleged that facility staff stole personal property from a resident's room. Four staff members denied the allegation, six of seven residents interviewed could not corroborate it, and one staff member involved was unavailable for interview. The allegation was deemed unsubstantiated.

The investigation included interviews with residents and staff and a tour of the facility. The allegation was unsubstantiated due to lack of preponderance of evidence, with staff denying the incident and most residents unable to corroborate the claim.

The complaint investigation was unannounced and addressed four allegations: 1) staff not honoring resident privacy during resident council meetings, 2) staff not assisting a resident with medical treatment after a fall, 3) failure to report a resident's incident per Title 22 reporting requirements, and 4) falsifying incident reports. All allegations were found to be unsubstantiated.

The investigation found no preponderance of evidence to substantiate any of the allegations. Interviews with residents, staff, and the Executive Director, along with document reviews, indicated that resident privacy was maintained during council meetings, medical assistance was provided appropriately, incident reports were created and submitted timely, and no falsification of reports was evident.

The facility was found to be clean, sanitary, and in good repair with no deficiencies cited. Infection control practices, physical plant conditions, and safety equipment were all compliant with regulations.

The complaint investigation was unsubstantiated. Allegations included facility mismanagement of resident medications, staff not administering medications per doctor's orders, and staff not treating residents with dignity. Interviews with residents and staff revealed no knowledge or evidence supporting these allegations.

Based on interviews, observations, and file reviews, there was insufficient evidence to substantiate the allegations. No deficiencies were observed or cited during the visit, and the allegations were determined to be unsubstantiated.

The complaint investigation was unsubstantiated. Allegations included a resident sustaining an injury from an unwitnessed fall and staff neglecting resident needs. Multiple staff and residents interviewed denied or could not corroborate the allegations. Incident reports and records reviewed did not support the claims.

The investigation found no preponderance of evidence to substantiate the allegations that a resident sustained a facial injury due to staff negligence or that staff failed to meet resident needs. Interviews with staff and residents, as well as file reviews, did not corroborate the complaints, resulting in an unsubstantiated determination.

The complaint investigation was unsubstantiated. Allegations included neglect/lack of supervision regarding residents' diapering and hygiene needs. The investigation included interviews with staff and review of resident care plans and monitoring programs. Both allegations were found to be unsubstantiated.

The investigation found that the facility staff alternated diapering needs every two hours and provided hygiene needs to residents requiring full-service care. Despite the allegations, there was insufficient evidence to substantiate neglect or lack of supervision regarding diapering and hygiene needs.

The complaint investigation was unsubstantiated. Allegations included medication mismanagement, failure to administer medications per doctor's orders, and lack of dignity in resident treatment. Interviews with residents (R2-R7) and staff (S1-S4) found no supporting evidence. Resident #1 was no longer at the facility and was able to self-administer medications as per physician's report.

Based on interviews with residents and staff, review of records, and observations, there was insufficient evidence to substantiate the allegations. Residents and staff reported no knowledge or incidents of medication mismanagement or improper administration, and most residents stated staff treated them with dignity.

The complaint investigation was unsubstantiated. Allegations included the facility being unkept, residents not receiving beverages, and staff neglect causing resident assaults. Interviews and observations did not corroborate these claims.

The investigation found no evidence to substantiate the allegations. The facility was observed to be clean, residents reported receiving beverages, and no physical assaults between residents were witnessed. The allegations were deemed unsubstantiated due to lack of preponderance of evidence.

The complaint alleged that staff were over medicating residents. The investigation found no evidence to substantiate the allegation, and it was determined to be unsubstantiated.

The investigation included review of resident medication records and interviews with residents, staff, relatives, and a hospice nurse. All evidence indicated medications were administered correctly and the allegation was unsubstantiated due to lack of preponderance of evidence.

The complaint alleged that facility staff interfered with a resident's ability to shower. The investigation included interviews with staff, the resident, and the resident's roommate, as well as tours of relevant rooms. The allegation was found unsubstantiated.

The investigation found that although the resident's shower grab bar in room 106 was high, alternative showers with lower grab bars were available. The resident was allowed to use these showers and was offered to move to a ready room with a similar grab bar, but had not moved due to a fee and concerns about a loose grab bar. Staff denied interfering with the resident's ability to shower. The allegation was unsubstantiated due to lack of preponderance of evidence.

The complaint was that the facility overcharged a resident. The allegation was unsubstantiated due to lack of sufficient evidence.

The investigation found that Resident #1 had been hospitalized and moved out, but was billed $1,882 for July 2022. The Executive Director clarified that the resident was only responsible for an outstanding balance of $182.28 due to past charges, and would not be charged room and board for July. There was insufficient evidence to substantiate the allegation, so it was deemed unsubstantiated.

The complaint was unsubstantiated based on interviews, file reviews, and lack of corroborating evidence. The resident was observed in a soiled diaper on 06/05/22, but staff denied the allegation and records showed the resident was continent and independent. The responsible party was notified of a room change via voicemail and phone call, but there was insufficient evidence to prove failure to communicate.

The investigation found insufficient evidence to substantiate the allegations. Interviews with staff and residents, as well as review of resident records, indicated the resident did not require continence assistance and that staff attempted to notify the responsible party about a room change. Therefore, the allegations were unsubstantiated.

The complaint alleged the facility was not following doctor's orders, specifically regarding the use of baby powder on a resident and failure to provide PRN Tylenol medication. The investigation concluded the allegations were unsubstantiated.

The investigation found that the facility was applying baby powder to a resident despite an alleged order to stop, but there was no documentation from the hospice care agency to support this. The facility stopped using the powder per the responsible party's request. Medication administration records showed PRN Tylenol was given as needed. The allegations were unsubstantiated due to lack of preponderance of evidence.

The complaint alleged that Resident #1 sustained an injury from a fall while intoxicated due to lack of supervision. The allegation was unsubstantiated after interviews with staff and residents, review of incident reports and resident files, and observation. No evidence showed lack of supervision or violation of regulations.

The investigation found that the resident was intoxicated and sustained a bump on the forehead, but staff and resident interviews, as well as file reviews, did not support the allegation of lack of supervision. There was insufficient evidence to substantiate the complaint, resulting in an unsubstantiated finding.

The facility experienced a one-time staffing shortage due to miscommunication and COVID-19 positive staff, but no deficiencies were issued during the meeting. The facility has taken steps to improve staffing coverage and was reminded to follow Department of Public Health Guidelines and CCL regulations.

The complaint investigation was unsubstantiated. Allegations included requests for assistance not being timely responded to, residents in wheelchairs blocking exitways, the facility being cold, medication not provided timely, and unsafe food preparation. Interviews and observations did not support these allegations.

The investigation included interviews with residents, staff, and the executive director, as well as facility observations. All allegations were found to be unsubstantiated due to lack of preponderance of evidence, with residents and staff denying the claims and observations supporting timely assistance, clear exitways, appropriate facility temperature, timely medication administration, and safe food preparation practices.

The facility was found to be clean, sanitary, and in good repair with no deficiencies cited. Infection control practices, physical plant conditions, resident and staff files, and emergency preparedness were all reviewed and found satisfactory.

The complaint alleged that facility staff failed to seek timely medical attention for a resident who fell and injured their arm. The investigation included interviews with staff, residents, and family members, as well as review of medical and hospital documents. The allegation was found to be unsubstantiated due to lack of sufficient evidence.

The investigation found that the resident fell while trying to reach for their phone and did not complain of pain immediately after. Facility staff assessed the resident and did not observe signs requiring emergency care at that time. The resident later received medical treatment at an orthopedic appointment and hospital. Based on interviews and document reviews, there was insufficient evidence to substantiate the allegation, and the complaint was unsubstantiated.

The complaint investigation was unsubstantiated. Allegations included staff smoking marijuana inside the facility and residents being unable to communicate with family members. Interviews with all staff and residents, as well as observations, did not support these allegations.

The investigation found no corroborative evidence to support the allegations. Staff and residents denied the claims, and observations did not reveal any violations. Therefore, the allegations were unsubstantiated.

The complaint alleged that in May 2020, Resident #1's power of attorney requested resident records which were not provided. The investigation revealed no proof of a power of attorney or authorized representative in the resident's records, leading to an unsubstantiated finding.

The investigation found no documentation proving that the resident had a power of attorney or authorized representative. Based on interviews and document review, there was insufficient evidence to substantiate the allegation, and the complaint was determined to be unsubstantiated.