Inspection Reports for
Woodland Hills Independent Living, Assisted Living & Memory Care
3365 Ogden Road, ROANOKE, VA, 24018
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Inspection Reports Summary
Covers 68 inspections · Nov 2020 – Jun 2026Visit Reason
This report covers 68 inspections of Woodland Hills Independent Living, Assisted Living & Memory Care from November 17, 2020 to June 15, 2026 by the Virginia Department of Social Services, including complaint and monitoring inspections.
Complaint Details
Several inspections were complaint investigations prompted by allegations in areas such as resident care and related services, staffing, emergency preparedness, and building and grounds. Some complaints were supported with violations issued, others were not supported by evidence.
Findings
Across that history VDSS cited 169 violations under 69 distinct standards. 39 of 68 visits ended with violations cited and 29 with none. 26 inspections were prompted by a complaint.
Violations (79)
22VAC40-73-990-A: Facility failed to ensure implementation of written plan for resident emergencies.
22VAC40-73-300-B: Facility failed to ensure written communication kept direct care staff informed of significant resident happenings.
22VAC40-73-450-F: Facility failed to update individualized service plans as needed for change in resident condition.
22VAC40-73-470-F: Facility failed to secure medical attention and document when resident suffered serious accident or injury.
22VAC40-73-680-N: Facility failed to ensure stat-drug boxes used only by authorized personnel and RMAs not permitted to remove/administer.
22VAC40-73-680-D: Facility failed to ensure medications administered per physician or prescriber instructions.
22VAC40-73-680-D: Facility failed to ensure medications administered per physician instructions.
22VAC40-73-650-E: Facility failed to ensure all signed physician orders were contained in resident records.
22VAC40-73-680-D: Facility failed to ensure medications administered per physician instructions.
22VAC40-73-680-C: Facility failed to ensure medications administered within one hour before or after scheduled times.
22VAC40-73-650-C: Facility failed to ensure physician orders reviewed and signed within 14 days.
22VAC40-73-450-F: Facility failed to update individualized service plans as needed for change in resident condition.
22VAC40-73-560-E: Facility failed to ensure resident records were kept current.
22VAC40-73-680-C: Facility failed to ensure medications administered within one hour before or after scheduled times.
22VAC40-73-640-A: Facility failed to implement medication management plan to ensure timely filling and refilling of medications.
22VAC40-73-1180-B: Facility failed to ensure harmful materials or objects were inaccessible to residents except under staff supervision.
22VAC40-73-70-A: Facility failed to report major incidents to regional licensing office within 24 hours.
22VAC40-73-650-E: Facility failed to maintain physician’s written orders or notation of oral orders in resident records.
22VAC40-73-440-D: Facility failed to complete uniform assessment instruments as required.
22VAC40-73-950-E: Facility failed to document semi-annual review of emergency preparedness plan with residents.
22VAC40-73-650-A: Facility failed to ensure medications, supplements, or treatments were started, changed, or discontinued only with valid orders.
22VAC40-73-680-K: Facility failed to ensure PRN medication orders included required symptom-based instructions when administered by medication aides.
22VAC40-73-1090-A: Facility failed to ensure residents admitted to safe, secure unit were properly assessed for serious cognitive impairment.
22VAC40-73-860-I: Facility failed to ensure cleaning supplies were stored in locked areas.
22VAC40-73-680-B: Facility failed to ensure medications were removed from pharmacy container and administered by same licensed or registered staff person.
22VAC40-73-560-E: Facility failed to ensure resident records were kept current and retained at facility.
22VAC40-73-320-A: Facility failed to ensure physical examinations contained all required information.
22VAC40-73-280-A: Facility failed to ensure staffing was adequate in knowledge, skills, and numbers to meet resident needs.
22VAC40-73-450-F: Facility failed to update individualized service plans as needed for significant change in resident condition.
22VAC40-73-680-B: Facility failed to ensure medications remained in pharmacy container with label until administered.
22VAC40-73-380-A: Facility failed to ensure required personal and social information was obtained for residents prior to or at admission.
22VAC40-73-440-A: Facility failed to complete uniform assessment instruments as required.
22VAC40-73-450-D: Facility failed to include coordinated hospice services on individualized service plans.
22VAC40-73-560-E: Facility failed to ensure resident records were kept current.
22VAC40-73-350-B: Facility failed to ascertain prior to admission whether resident was a registered sex offender.
22VAC40-73-560-F: Facility failed to ensure all records were made available for inspection and treated confidentially.
22VAC40-73-950-E: Facility failed to ensure semi-annual review of emergency preparedness plan with residents and staff.
22VAC40-73-680-M: Facility failed to ensure PRN medications were available, properly labeled and stored.
22VAC40-73-100-C-2: Facility failed to implement infection control policy for blood glucose monitoring practices.
22VAC40-73-450-E: Facility failed to ensure individualized service plans were signed and dated by developer and resident or legal representative.
22VAC40-73-680-E: Facility failed to ensure medical procedures or treatments ordered were provided and documented.
22VAC40-73-610-D: Facility failed to ensure prescribed diets were served according to physician orders.
22VAC40-73-860-G: Facility failed to maintain hot water temperatures between 105°F and 120°F at resident taps.
22VAC40-73-130-A: Facility failed to ensure mandated reporters reported suspected abuse, neglect, or exploitation.
22VAC40-73-660-A: Facility failed to ensure direct care staff obtained first aid training within 60 days and maintained certification.
22VAC40-73-1140-B: Facility failed to ensure direct care staff attended at least 10 hours of cognitive impairment training within four months of employment.
22VAC40-73-50-A: Facility failed to ensure accurate information was disclosed in the disclosure statement.
22VAC40-73-720-A: Facility failed to ensure valid written Do Not Resuscitate orders were in place.
22VAC40-73-690-G: Facility failed to document action taken in response to medication review recommendations.
22VAC40-73-210-B: Facility failed to ensure staff had at least 18 hours of annual training.
22VAC40-73-210-D: Facility failed to ensure registered medication aides had required continuing education.
22VAC40-73-250-C: Facility failed to verify staff received a copy of current job description.
22VAC40-73-260-A: Facility failed to ensure direct care staff maintained current first aid certification.
22VAC40-73-410-A: Facility failed to provide orientation to new residents and legal representatives.
22VAC40-73-550-G: Facility failed to review resident rights annually with residents or legal representatives.
22VAC40-73-250-D: Facility failed to ensure tuberculosis screening was completed on or within seven days prior to first day of work.
22VAC40-73-440-D: Facility failed to ensure uniform assessment instruments were completed as required.
22VAC40-73-450-C: Facility failed to ensure individualized service plans addressed all identified needs.
22VAC40-73-450-D: Facility failed to include hospice services in individualized service plans.
22VAC40-73-450-F: Facility failed to update individualized service plans as needed for significant change in resident condition.
22VAC40-73-450-H: Facility failed to ensure services specified in individualized service plans were provided.
22VAC40-73-560-F: Facility failed to ensure records were treated confidentially and only made available when needed.
22VAC40-73-640-A: Facility failed to implement medication management plan to prevent use of outdated, damaged, or contaminated medications.
22VAC40-73-640-A: Facility failed to implement medication management plan to ensure timely filling and refilling of medications.
22VAC40-73-640-A: Facility failed to implement medication management plan regarding medication storage and expiration.
22VAC40-73-640-A: Facility failed to implement medication management plan regarding crushing of medications.
22VAC40-73-680-B: Facility failed to ensure medications were removed from pharmacy container and administered by same licensed or registered staff person.
22VAC40-73-680-D: Facility failed to ensure medications administered in accordance with physician instructions.
22VAC40-73-680-D: Facility failed to ensure medications administered in accordance with physician instructions.
22VAC40-73-680-D: Facility failed to ensure medications administered in accordance with physician instructions.
22VAC40-73-680-E: Facility failed to ensure medical procedures or treatments ordered were provided and documented.
22VAC40-73-680-I: Facility failed to ensure required documentation was present on medication administration records.
22VAC40-73-680-K: Facility failed to ensure PRN medication orders included required symptom-based instructions when administered by medication aides.
22VAC40-73-690-G: Facility failed to document action taken in response to medication review recommendations.
22VAC40-73-700-2: Facility failed to post 'No Smoking-Oxygen in Use' signs where oxygen therapy is provided.
22VAC40-73-720-A: Facility failed to ensure valid written Do Not Resuscitate orders were in place.
22VAC40-73-860-I: Facility failed to ensure cleaning supplies were stored in locked areas.
22VAC40-73-930-D: Facility failed to document rounds made for residents unable to use signaling device.
22VAC40-73-950-E: Facility failed to document semi-annual review of emergency preparedness plan with residents.
Report Facts
Violations cited: 169
Distinct standards: 69
Inspections on page: 68
Inspections with violations: 39
Complaint visits: 26
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