Inspection Reports for
Bella Vista

The facility was found to be generally compliant with safety, staffing, and resident care standards. However, two staff members had expired First Aid/CPR training certificates, and the administrator's certificate had expired but renewal was submitted.

No deficiencies were observed during the visit. Infection control practices, emergency plans, and operational requirements were found compliant. Some inspection domains were not completed due to time constraints and will be completed at a later date.

The health and safety check found no concerns. Residents were repopulated with sufficient beds, hygiene supplies, and food. Fire inspections and drills were up to date, and the facility was given permission to repopulate.

The investigation was triggered by an anonymous complaint about a resident hoarding and resulting roach infestation. The complaint was substantiated based on observations and interviews.

The Licensing Program Analyst observed dead roaches in the resident's bedroom and bathroom, confirming the infestation. The Administrator reported the issue to the Regional Center and scheduled pest control services, but the deficiency was cited for failure to maintain a clean, safe, and sanitary environment.

The complaint alleged rough handling of Resident #1 by staff, resulting in a bruise. The investigation included interviews with staff, residents, and the Regional Center. The allegation was unsubstantiated due to lack of evidence.

The investigation found insufficient evidence to substantiate the allegation that staff handled residents roughly. Interviews with staff, residents, and the Regional Center indicated the injury was caused by the resident's behavior and not staff misconduct.

The facility was found to have several deficiencies including inadequate hot water temperature in resident rooms, presence of drain flies in a bathroom, an inoperable washing machine missing a door, lack of evacuation chairs at stairwells, and absence of a physician's order for a half bedrail. Infection control practices and operational requirements were generally met, but these deficiencies pose potential health, safety, or personal rights risks to residents.

The facility was found to be in compliance with no deficiencies observed. The physical plant, safety equipment, medication storage, and resident records were all inspected and found satisfactory.

The complaint was substantiated based on interviews with staff, residents, and review of records. Staff admitted inappropriate behavior and a corrective action plan including sexual harassment training was planned.

The investigation substantiated that Staff #1 admitted to making inappropriate hand gestures towards Resident #1, which made the resident feel uncomfortable. Interviews with staff and residents confirmed inappropriate interactions and lack of respect by staff.

The complaint was unsubstantiated after investigation. Allegations included inadequate showers, feeding, and room cleaning. Interviews and observations did not support these claims.

The investigation found no preponderance of evidence to substantiate the allegations. Interviews with staff and residents, observations of the facility, and review of resident records indicated that residents received showers, food, and room cleaning as required.

The complaint investigation was unsubstantiated as there was insufficient evidence to prove the alleged violations regarding pest infestation and scabies outbreak.

The investigation found no current evidence of pest infestation or scabies outbreak at the facility. Pest control measures were in place and effective, and no residents or staff reported scabies symptoms. The allegations were unsubstantiated.

The facility was generally compliant with Title 22 regulations, with clean and operational physical plant areas, proper medication storage and administration, and adequate food supplies. Two deficiencies were noted related to resident safety and facility maintenance.

The complaint investigation was unannounced and addressed allegations of noncompliance with Covid-19 quarantine, PPE, and masking protocols. The quarantine and PPE allegations were unsubstantiated, while the masking allegation was substantiated.

The investigation found the allegations regarding quarantine and PPE protocols unsubstantiated based on interviews and observations. However, the allegation that staff did not follow Covid-19 masking protocols was substantiated due to observed failure of staff to wear masks properly while interacting with visitors.

The allegation was that Resident 2 hit Resident 1, breaking Resident 1's eyeglasses. The incident occurred on 01/28/2019. Resident 1 did not sustain injuries and received replacement glasses. Resident 2 was taken for psychiatric evaluation and did not return. The allegation was unsubstantiated due to lack of evidence.

The investigation found the incident was isolated with no injuries sustained and replacement glasses provided. There was insufficient evidence to substantiate the allegation, and the facility staff could not have prevented the incident.

The complaint alleged that staff did not prevent an inappropriate interaction between clients. The allegation involved Resident #2 allegedly touching Resident #1's breasts on 8/18/2021. The allegation was unsubstantiated after investigation including interviews, camera footage review, and prior facility history.

The investigation found that Resident #2 allegedly touched Resident #1 inappropriately, but there was no preponderance of evidence to prove the allegation. Interviews, camera footage, and prior history were reviewed, and the allegation was determined to be unsubstantiated.

The facility was generally found to be in compliance with health and safety regulations, but several deficiencies were noted including inoperable auditory chimes on exit doors, improper hot water temperatures in some bathrooms, and missing window screens with cobwebs and dust.