Inspection Reports for
Country Manor
111 ALTMEYER DRIVE,, KITTANNING, PA, 16201
Back to Facility Profile56 Reports
Inspection Report — Feb 19, 2026
Monitoring
Date: Feb 19, 2026
Visit Reason
The inspection was a partial, unannounced monitoring visit conducted by the Pennsylvania Department of Human Services, Bureau of Human Service Licensing.
Findings
No regulatory citations or deficiencies were identified during this inspection. The facility was found to be in compliance with licensing requirements.
Report Facts
Residents Served: 12
Resident Support Staff: 0
Total Daily Staff: 13
Waking Staff: 10
Current Hospice Residents: 0
Residents Receiving Supplemental Security Income: 12
Residents Age 60 or Older: 8
Residents Diagnosed with Mental Illness: 12
Residents Diagnosed with Intellectual Disability: 0
Residents with Mobility Need: 1
Residents with Physical Disability: 1
Inspection Report — Dec 29, 2025
Monitoring
Date: Dec 29, 2025
Visit Reason
The inspection was a monitoring visit conducted on December 29, 2025, as part of regulatory oversight of the personal care home facility.
Findings
The inspection found a violation related to failure to report a resident incident to the Department as required by regulation. The violation was a repeat from previous inspections.
Citations (1)
Regulation 16c requires the home to report incidents to the Department within 24 hours. The home failed to report a resident's fall and injury resulting in a traumatic closed fracture of the distal clavicle.
Report Facts
Residents Served: 15
Inspection Report — Nov 19, 2025
Renewal
Date: Nov 19, 2025
Visit Reason
The inspection was a renewal licensing inspection conducted by the Pennsylvania Department of Human Services on November 19, 2025, to assess compliance with regulations for the Personal Care Home facility Country Manor.
Findings
Multiple violations were found including deficiencies in staff first aid training, annual training content, storage of poisonous materials, hot water temperature, first aid kit completeness, lighting, food safety, emergency egress, fire extinguisher availability, medication storage and administration, and medication record keeping. Several violations were repeat findings from prior inspections.
Citations (15)
63a - First Aid/CPR Training: Staff person A was not certified in first aid and worked alone during night shifts despite 16 residents present.
65g - Annual Training Content: Staff person B did not receive required annual training on fire safety, emergency preparedness, resident rights, protective services, and fall prevention.
82a - Poisonous Materials: A glass cleaner labeled 'Bleach/Water' contained a mixture of black and water, not stored in original labeled container.
89b - Hot Water Temperature: Bathroom sink water temperatures in bedrooms #5, #11, and #17 exceeded 120°F, measuring up to 123.5°F.
96a - First Aid Kit: The first aid kit lacked nonporous disposable gloves, thermometer, adhesive tape, and tweezers.
101j7 - Lighting/Operable Lamp: Resident #1's bed did not have an operable bedside lamp.
103e - Left Overs: Unlabeled, open food items including hamburger buns, hotdog buns, and brown gravy were found in the kitchen.
103f - Refrigerator/Freezer Temps: Freezer temperatures exceeded required limits, with green freezer at 3-5°F and white freezer at 1°F.
103i - Outdated Food: Open and unsealed frozen dough and flatbread pizzas were found in the green deep freezer.
121a - Unobstructed Egress: Emergency exit door was propped open with a paint stirring stick.
131c - Kitchen Fire Extinguisher: No fire extinguisher with minimum 2A-10BC rating was present in the kitchen.
183b - Meds and Syringes Locked: Resident #1's Albuterol inhaler was unlocked and accessible in the resident's bedroom.
187a - Medication Record: Resident #2 and #3 had multiple medication administration record errors including incorrect dosages, undocumented blood glucose readings, and combined insulin orders.
187b - Date/Time of Medication Admin.: Resident #2's medication administration was not initialed at the time of administration as required.
187d - Follow Prescriber's Orders: Resident #3's prescribed glucose tablets and oral gel were not administered despite low blood glucose readings.
Report Facts
Residents present: 16
Hot water temperatures: 123.5
Freezer temperatures: 5
Blood glucose readings: 53
Inspection Report — Sep 18, 2025
Complaint Investigation
Date: Sep 18, 2025
Visit Reason
The inspection was conducted as a complaint and monitoring visit to assess compliance with regulations at Country Manor Personal Care Home.
Complaint Details
The inspection was complaint-driven and included monitoring. Specific complaints involved privacy violations, safeguarding of resident property, staff qualifications, medication administration, meal provision, and reporting of medication refusals.
Findings
Multiple violations were found including privacy breaches due to a motion-sensored camera in the dining room, improper safeguarding of resident property, unqualified staff administering medications, inadequate meal provision policies, failure to report medication refusals, and incomplete staff qualifications for medication administration.
Citations (9)
A motion censored camera was observed in the dining room which had viewing and recording capability.
Staff person A, the home’s Administrator, refused to give a resident’s personal property to family at discharge until partial payment was made.
Staff person B did not have a high school diploma, GED diploma, or active registration status on the Pennsylvania nurse aide registry.
No qualified staff were present to administer medications; unqualified staff administered medications to multiple residents.
Residents who missed meals were only offered inadequate food (e.g., one piece of dry toast) not meeting nutritional requirements.
Menus did not specify the exact food being served and included vague 'Chef Choice' entries without details.
Meals were withheld from residents as punishment if they did not come to the dining room on time.
Medication refusals by residents were not reported to the prescriber within 24 hours as required.
Staff person B administered medications without completing a Department-approved medication administration course as required.
Report Facts
Residents Served: 16
Owed Amount: 3114.6
Total Daily Staff: 16
Waking Staff: 12
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Staff person A | Administrator | Named in violation regarding refusal to release resident property until payment. |
| Staff person B | Named in multiple violations related to lack of required qualifications and improper medication administration. |
Inspection Report — Jun 27, 2025
Complaint Investigation
Date: Jun 27, 2025
Visit Reason
The inspection was conducted as a complaint and monitoring visit to assess compliance with Pennsylvania Department of Human Services regulations for Personal Care Homes.
Complaint Details
The inspection was complaint-related and included monitoring. Specific substantiation status is not stated.
Findings
The inspection identified multiple violations including entrapment hazards with resident bed enablers, lint accumulation in dryer vents posing fire risks, failure to conduct monthly fire drills in March and April 2025, and fire alarms not being activated during fire drills in May and June 2025. Plans of correction were directed for all deficiencies.
Citations (4)
Resident #1’s bed enablers have five uncovered horizontal openings posing an entrapment hazard.
Accumulation of lint in the lint traps of two dryers in the laundry room.
Monthly unannounced fire drills were not conducted in March 2025 or April 2025 (repeat violation).
Fire alarms were not activated during fire drills conducted on 5/14/25 and 6/1/25.
Report Facts
Residents Served: 19
Current Hospice Residents: 1
Residents Receiving Supplemental Security Income: 18
Residents 60 Years or Older: 12
Residents Diagnosed with Mental Illness: 3
Residents with Mobility Need: 1
Residents with Physical Disability: 1
Staffing Hours - Total Daily Staff: 20
Staffing Hours - Waking Staff: 15
Inspection Report — May 2, 2025
Complaint Investigation
Date: May 2, 2025
Visit Reason
The inspection was conducted as a complaint and monitoring visit to assess compliance with regulations at Country Manor Personal Care Home.
Complaint Details
The inspection was complaint-related and included monitoring. Specific complaint details are not provided but violations were substantiated as multiple repeat violations were noted.
Findings
Multiple violations were found including failure to submit incident reports, missing medications, incomplete medication records lacking diagnosis or purpose, failure to document medication administration times, and not following prescriber's orders. Several violations were repeat offenses.
Citations (5)
Failure to submit incident report for emergency preparedness plan activation on 4/29/25.
Medication Gvoke Hypopen ordered for Resident #1 was not located in the home.
Medication administration records for Resident #1 did not include purpose/diagnosis for several medications.
Medication administration records were not initialed at time of administration for Resident #1 on multiple dates.
Medication Clonazepam ordered for Resident #1 was not available for administration on 5/2/25.
Report Facts
Residents Served: 20
Staffing: 21
Waking Staff: 16
Repeat Violations: 5
Inspection Report — Mar 18, 2025
Complaint Investigation
Date: Mar 18, 2025
Visit Reason
The inspection was conducted as a partial, unannounced visit due to complaint, incident, and fine reasons, with exit conference on 04/02/2025.
Complaint Details
The visit was complaint-related, triggered by complaints, incidents, and fines. The plan of correction was fully implemented and accepted.
Findings
The inspection found multiple deficiencies including a violation of resident dignity and respect due to an argument between staff and a resident, lack of administrator presence averaging 20 hours per week, medication administration errors including arguments over medication handling, unlocked medication carts, and failure to follow prescriber's orders due to unavailable medications. Plans of correction were accepted and implemented by 06/24/2025.
Citations (5)
Resident was involved in an argument with staff person A over medication administration and treatment with dignity and respect.
The home has not had an Administrator present an average of 20 hours or more per week.
Medication administration errors including argument over leaving pills in resident's room and refusal of medication by resident.
Medication cart was found unlocked, unattended, and accessible with medications exposed in the hallway.
Failure to follow prescriber's orders: several prescribed medications were not administered because they were not available in the home.
Report Facts
Residents Served: 23
Total Daily Staff: 24
Waking Staff: 18
Inspection Report — Feb 27, 2025
Enforcement
Date: Feb 27, 2025
Visit Reason
The Department conducted multiple licensing inspections between June and December 2024 due to complaints, incidents, and enforcement concerns, resulting in refusal to renew the facility's license due to violations and noncompliance.
Complaint Details
The inspection was complaint-related, triggered by allegations including abuse, neglect, inadequate care, and regulatory noncompliance. Specific complaints involved resident abuse, failure to report incidents, medication errors, and unsanitary conditions.
Findings
The facility was found to have multiple violations including failure to report abuse and incidents timely, inadequate assistance with activities of daily living, improper medication administration and documentation, unsanitary conditions, inadequate staffing and supervision, failure to maintain proper food safety and storage, and failure to maintain required documentation and assessments. The Department imposed fines and mandated corrective actions.
Citations (17)
Failure to immediately report suspected abuse of a resident to the local Area Agency on Aging.
Failure to report incidents such as eviction, abuse, and resident falls to the Department within 24 hours.
Failure to provide assistance with activities of daily living as indicated in resident assessments.
Failure to complete resident-home contracts within required timeframes.
Resident neglect and abuse including inappropriate touching and verbal mistreatment by staff.
Failure to maintain criminal background checks for staff as required.
Failure to maintain adequate staffing levels and awake staff during overnight shifts.
Failure to maintain sanitary conditions including food safety violations, infestation, and improper trash management.
Failure to maintain proper food storage, labeling, refrigeration temperatures, and meal nutritional adequacy.
Failure to maintain safe and operable furniture and equipment including broken dishwasher and door latches.
Failure to maintain proper medical evaluations, assessments, and support plans for residents.
Failure to secure medications and syringes in locked areas.
Failure to properly document medication administration and refusals, and failure to follow prescriber's orders.
Failure to provide immediate access to the home and records to Department agents upon request.
Failure to conduct unannounced monthly fire drills and maintain safe evacuation times.
Failure to maintain carbon monoxide detectors as required by law.
Failure to post current license and inspection summary in a conspicuous public place.
Report Facts
Inspection dates: 7
Fines calculated: 418
Correction deadlines: 15
Correction deadlines: 5
Staffing hours: 32
Waking staff: 24
Residents served: 31
Residents served: 28
Total daily staff: 30
Waking staff: 23
Residents served: 26
Total daily staff: 27
Waking staff: 20
Residents served: 24
Total daily staff: 35
Waking staff: 26
Residents served: 22
Total daily staff: 23
Waking staff: 17
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Staff person A | Named in findings related to abuse allegations, failure to report abuse, medication errors, unlocked medication access, and supervision violations. | |
| Staff person B | Named in findings related to sleeping on duty during overnight shifts and failure to be awake as required. | |
| Administrator | Administrator | Named as responsible for corrective actions, training, and compliance oversight. |
| Administrator Assistant | Involved in corrective actions, reporting, and training. |
Notice — Feb 27, 2025
Date: Feb 27, 2025
Visit Reason
The Department of Human Services issued a notice of non-renewal of the provisional license for Country Manor personal care home, which was appealed and subsequently denied, resulting in an order to cease operation.
Findings
The appeal of the license non-renewal was denied by the Bureau of Hearings and Appeals and upheld by the Secretary of Human Services. The facility is required to cease operation and assist in relocating residents.
Report Facts
License Number: 44629
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Theresa Hartman | Director | Signed the notice letter regarding license non-renewal and cease operation order. |
| Valerie A. Arkoosh | Secretary of Human Services | Signed the final administrative action order denying reconsideration. |
| Tracy L. Henry | Chief Administrative Law Judge | Signed the order denying reconsideration from the Bureau of Hearings and Appeals. |
| Joseph C. Tkocs | Administrative Law Judge | Signed the recommendation denying the appellant's appeal. |
Notice — Feb 27, 2025
Date: Feb 27, 2025
Visit Reason
The Department of Human Services issued a notice that the provisional license to operate the personal care home was non-renewed, requiring the facility to cease operation and relocate residents.
Findings
The Department denied the appeal of the non-renewal of the provisional license based on 70 violations across six inspection periods. The court denied the facility's emergency application to stay the Department's order to cease operations and relocate residents.
Report Facts
Resident count: 15
Violations cited: 70
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Theresa Hartman | Director | Signed the notice letter from the Bureau of Human Services Licensing. |
| Jody Garvey | Regional Director | Contact person for assistance in relocating residents. |
| Michael H. Wojcik | Judge | Issued the court memorandum and order denying the emergency application. |
Inspection Report — Dec 27, 2024
Complaint Investigation
Date: Dec 27, 2024
Visit Reason
The inspection was an unannounced partial inspection conducted due to a complaint.
Complaint Details
The inspection was complaint-driven as indicated by the inspection information section stating the reason as 'Complaint'.
Findings
Multiple deficiencies were found including failure to provide immediate access to records, failure to report incidents timely, abuse hazards due to unsafe furniture, sanitary condition violations, improper medication storage and administration, failure to follow prescriber's orders, and smoking area safety issues. Plans of correction were accepted and implemented with ongoing compliance monitoring.
Citations (13)
Failure to provide immediate access to home, residents, and records to agents of the Department.
Failure to report an incident involving a resident injury to the Department within 24 hours.
Resident exposed to significant skin tear hazard due to missing bedframe end cap.
Sanitary conditions not maintained; large bloodstains on carpeting.
Trash outside the home not kept in covered receptacles preventing insect and rodent penetration.
Floors had a tear approximately 12 by 12 inches in size in the shower room.
Food requiring refrigeration not stored at or below 40°F; freezer temperatures above required levels.
Smoking area had approximately 3 dozen cigarette butts on the ground.
Residents not assessed for ability to self-administer medications despite medications being accessible.
Failure to develop and implement procedures for safe storage, access, security, distribution and use of medications and medical equipment.
Medication records incomplete; multiple administrations not documented.
Failure to document and report resident refusals of prescribed medications to prescriber within 24 hours.
Failure to follow prescriber's orders; medications administered after discontinuation or not administered due to unavailability.
Report Facts
Residents Served: 20
Total Daily Staff: 23
Waking Staff: 17
Medication Administration Record Audits: 5
Temperature Readings: 10
Temperature Readings: 7
Temperature Readings: 12
Temperature Readings: 15
Blood Glucose Readings: 4
Incident Time: 1.5
Plan of Correction Completion Date: 2025
Document — Oct 11, 2024
Date: Oct 11, 2024
Visit Reason
This document is an invoice issued by the Pennsylvania Department of Human Services for fines and assessments related to the licensing of Country Manor Personal Care Home.
Findings
The invoice details Class II fines under 55 PA Code § 2600, specifically codes 51 and 54a, each assessed at $13,920.00, totaling $27,840.00 in current charges with a total balance due of $32,480.00 including a previous balance.
Report Facts
Fine amount: 13920
Fine amount: 13920
Total current charges: 27840
Total balance due: 32480
Previous balance: 4640
Inspection Report — Jun 27, 2024
Enforcement
Date: Jun 27, 2024
Visit Reason
The inspection was conducted due to complaints, incidents, and fines, including multiple licensing inspections over several months.
Complaint Details
The inspection was complaint-related, involving allegations of abuse, neglect, failure to report incidents, and inadequate care.
Findings
The facility was found to have multiple violations including failure to report abuse, inadequate assistance with activities of daily living, improper medication administration and documentation, sanitary and safety issues, staffing deficiencies, and failure to maintain required supplies and equipment.
Citations (15)
Failure to immediately report suspected abuse of a resident to the local Area Agency on Aging.
Failure to report incidents such as eviction, abuse, and resident injury to the Department within 24 hours.
Failure to provide assistance with activities of daily living as indicated in resident assessments.
Failure to have a written resident-home contract completed within 24 hours of admission.
Resident abuse including inappropriate touching and neglect.
Failure to maintain sanitary conditions including uncovered trash, dirty kitchen surfaces, and infestation of flies.
Failure to maintain proper refrigerator and freezer temperatures and to label leftover food properly.
Failure to record medication administration times and initials properly.
Failure to complete resident assessments and support plans within required timeframes.
Failure to maintain required staffing levels and awake staff during overnight shifts.
Failure to maintain safe and operable equipment including furniture, doors, and hot water temperature.
Failure to secure medications and syringes in locked areas.
Failure to provide proper medical care and follow prescriber's orders.
Failure to maintain confidentiality of resident records and medication administration records.
Failure to report incidents and submit plans of supervision or suspension of staff involved in abuse allegations.
Report Facts
Inspection dates: 7
Staffing hours: 32
Waking staff: 24
Fine amounts: 66
Fine amounts: 110
Fine amounts: 66
Fine amounts: 66
Fine amounts: 110
Residents served: 31
Residents served: 28
Residents served: 26
Residents served: 24
Residents served: 22
Total daily staff: 30
Waking staff: 23
Total daily staff: 27
Waking staff: 20
Total daily staff: 35
Waking staff: 26
Total daily staff: 25
Waking staff: 19
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Staff person A | Named in multiple findings including failure to report abuse, medication errors, neglect, and abuse allegations. | |
| Staff person B | Named in findings related to sleeping on duty and failure to be trained in first aid and CPR. | |
| Juliet Marsala | Deputy Secretary | Signed enforcement action letter dated February 27, 2025. |
Inspection Report — Jun 27, 2024
Enforcement
Date: Jun 27, 2024
Visit Reason
The inspection was conducted due to multiple complaint investigations and enforcement actions related to regulatory violations at Country Manor Personal Care Home.
Complaint Details
The inspection was complaint-related, triggered by multiple allegations including abuse, neglect, inadequate care, and regulatory noncompliance. Specific substantiation status is not explicitly stated.
Findings
The facility was found to have multiple violations including failure to renew license due to gross incompetence, negligence, and misconduct; failure to report abuse and incidents timely; inadequate staffing and supervision; unsafe sanitary conditions; medication administration errors; failure to maintain required supplies and equipment; and failure to comply with health and safety laws.
Citations (15)
Failure to renew license due to violations, gross incompetence, negligence, and misconduct.
Failure to report suspected abuse immediately as required by law.
Failure to report incidents to the Department within 24 hours.
Failure to provide assistance with activities of daily living as indicated in resident assessments.
Failure to complete resident-home contract prior to or within 24 hours of admission.
Resident neglect and abuse including inappropriate touching and verbal mistreatment.
Failure to maintain sanitary conditions including food safety violations and infestation.
Failure to maintain required staffing levels and awake staff during overnight shifts.
Failure to maintain and post current license and inspection summary in a conspicuous place.
Failure to maintain safe evacuation times and conduct monthly unannounced fire drills.
Failure to maintain proper medical evaluations, assessments, and support plans for residents.
Failure to lock medications and syringes and properly store medications according to manufacturer instructions.
Failure to follow prescriber's orders and document medication administration accurately.
Failure to report medication refusals to prescriber as required.
Failure to maintain furniture and equipment in good repair and free of hazards.
Report Facts
Inspection Dates: 7
Staffing Hours: 32
Waking Staff: 24
Fines Calculated: 418
Correction Timeframes: 15
Correction Timeframes: 5
Residents Served: 31
Residents Served: 28
Residents Served: 26
Residents Served: 24
Residents Served: 22
Total Daily Staff: 30
Waking Staff: 23
Total Daily Staff: 27
Waking Staff: 20
Total Daily Staff: 35
Waking Staff: 26
Total Daily Staff: 25
Waking Staff: 19
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Staff person A | Named in multiple findings including abuse allegations, failure to report abuse, medication administration errors, and supervision violations. | |
| Staff person B | Named in findings related to sleeping on duty and failure to complete required training. | |
| Administrator | Administrator | Named in relation to multiple findings including failure to maintain compliance, training staff, and addressing violations. |
| Administrator Assistant | Named in relation to reporting incidents and assisting with compliance. |
Inspection Report — Jun 11, 2024
Enforcement
Date: Jun 11, 2024
Visit Reason
The Department of Human Services issued a notice of intent to assess a fine for regulatory violations related to 55 Pa.Code Chapter 2600 for the personal care home.
Findings
Two uncorrected Class II violations of 55 Pa.Code Chapter 2600 sections 51 and 54(a) were identified, resulting in assessed fines for the period from 6/12/24 to 6/27/24.
Citations (2)
55 Pa.Code Chapter 2600 Section 51 Class II violation was found uncorrected during the inspection period from 6/12/2024 to 6/27/2024.
55 Pa.Code Chapter 2600 Section 54(a) Class II violation was found uncorrected during the inspection period from 6/12/2024 to 6/27/2024.
Report Facts
Fine Amount: 4640
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Amy Duncan | Enforcement Manager | Contact for questions regarding the invoice |
| Theresa Hartman | Director | Signed the enforcement letter |
Inspection Report — Apr 11, 2024
Complaint Investigation
Date: Apr 11, 2024
Visit Reason
The inspection was a complaint investigation conducted as an unannounced partial inspection on 04/11/2024 and 04/19/2024 to review allegations and compliance with regulations.
Complaint Details
The inspection was triggered by a complaint involving an alleged abuse incident where a staff person responded inappropriately to a resident. The home failed to immediately supervise or suspend the staff person and did not report the incident timely to the Department. The complaint was substantiated with multiple related deficiencies found.
Findings
The inspection found multiple deficiencies including failure to immediately supervise or suspend a staff person involved in an alleged abuse incident, failure to report the incident timely, treatment of residents without dignity and respect, incomplete criminal background checks, unsafe facility conditions, incomplete medical evaluations, medication management issues, and staff not completing required training or competency tests. Plans of correction were accepted and implemented by 10/28/2024.
Citations (13)
Failure to immediately develop and implement a plan of supervision or suspend staff person involved in alleged abuse incident.
Failure to report incident to Department within 24 hours as required.
Resident was not treated with dignity and respect; staff person responded inappropriately to resident.
Staff person hired without a Pennsylvania Criminal Background Check completed.
Carpet in bedrooms and hallways was dirty, stained, and had a rip causing trip hazard.
Furniture and equipment not in good repair; missing toilet seat and protruding vent cover causing hazards.
Resident medical evaluation not completed within required timeframe.
Menus not posted one week in advance as required.
Medications prescribed without written prescriptions from authorized prescriber.
Medication records incomplete; medications missing from April 2024 MAR for multiple residents.
Medication administration records not signed by the staff person who administered medications.
Staff persons administered medications without successfully completing Department-approved medication administration course within required timeframe.
Staff person administered insulin injections without completing Department-approved diabetes patient education program within past 12 months.
Report Facts
Residents Served: 30
Total Daily Staff: 31
Waking Staff: 23
Supplemental Security Income recipients: 29
Residents 60 Years or Older: 26
Residents Diagnosed with Mental Illness: 13
Residents with Mobility Need: 1
Residents with Physical Disability: 1
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Staff person A | Named in abuse allegation, medication administration violations, and termination related to deficiencies. | |
| Staff person B | Administrator | Received abuse report, failed to immediately act, reported incident on 4/11/2024, scheduled staff trainings. |
| Staff person C | Hired without criminal background check, administered insulin without required training, ended employment 4/24/2024. | |
| Staff person D | Administered medications but did not sign MAR; terminated 5/1/2024. | |
| Staff person E | Administered medications without required training; terminated 4/25/2024. | |
| Lead med tech | Newly hired, responsible for medication audits and training. | |
| Administrator | Scheduled multiple trainings, conducted audits, and implemented corrective actions. |
Inspection Report — Oct 19, 2023
Complaint Investigation
Date: Oct 19, 2023
Visit Reason
The inspection was conducted as a renewal and complaint investigation of the Country Manor Personal Care Home.
Complaint Details
The complaint investigation revealed multiple deficiencies including medication errors, unsanitary conditions, lack of staff qualifications, and safety hazards. Several repeat violations were noted from previous inspections.
Findings
Multiple violations were found including failure to post current license and inspection summaries, unlocked confidential resident records, incomplete criminal background checks for staff, unqualified administrator, unqualified direct care staff, lack of CPR/first aid trained staff on certain shifts, inadequate staff training, unsanitary conditions, improper medication labeling and administration, and safety hazards such as obstructed egress and fire safety deficiencies.
Citations (27)
The home did not have a copy of the current license, inspection summaries, and Chapter 2600 regulations posted in a conspicuous place.
Old resident files were unlocked and accessible to unauthorized persons.
Staff person A did not have a Pennsylvania criminal background check completed.
The administrator did not meet required qualifications.
Direct care staff person C did not have a high school diploma, GED, or active registry status.
No staff certified in first aid or CPR were present during certain shifts.
Direct care staff person D did not receive required annual training.
Poisonous materials were unlocked and accessible to residents.
Unsanitary conditions including debris on carpet, strong urine odor, dried food particles, cigarette butts, feces on toilet seats, and shared glucometers.
Evidence of bed bug observed in bedroom.
Trash cans in kitchens and bathrooms were uncovered and unattended.
Emergency exit doors did not close fully or were obstructed.
Hot water temperature exceeded 120°F in resident accessible areas.
Shared bathrooms lacked labeled towel racks for residents.
Leftover food was unlabeled and undated.
Thermometer was broken in kitchen freezer.
Dented cans of food were present.
Insufficient supply of linens and towels due to broken washers.
Insufficient 3-day supply of nonperishable food and drinking water.
Emergency exit door was obstructed by a brick.
Residents did not evacuate to designated meeting place during fire drill.
Prescription medications were not labeled correctly with pharmacy labels.
Accountability procedures for narcotic medications were not implemented.
Medication record did not include all required information for residents.
Medications were not administered or documented as prescribed.
Resident initial assessments were incomplete or missing required information.
Resident records did not include inventory of resident's property.
Report Facts
Staffing Hours: 28
Waking Staff: 21
Number of Violations: 29
Fine per day: 145
Correction Date: 5
Inspection Report — Aug 31, 2023
Complaint Investigation
Date: Aug 31, 2023
Visit Reason
The inspection was conducted as a complaint investigation with an unannounced partial inspection on 08/31/2023 to review compliance and follow-up on a plan of correction submission.
Complaint Details
The inspection was complaint-related and the submitted plan of correction was accepted and fully implemented. Resident #1 no longer resides at the facility. The administrator conducted retraining for medication technicians and implemented monthly cart audits.
Findings
The facility was found to have a medication administration deficiency where a resident was not administered prescribed medication on multiple dates. The submitted plan of correction was accepted and fully implemented by 10/10/2023.
Citations (1)
Resident #1 was prescribed Midodrine HCL 10mg twice daily but was not administered the medication on 3/30/23, 3/31/23, 4/1/23, 4/2/23, and 4/3/23.
Report Facts
Residents Served: 28
Medication Missed Dates: 5
Total Daily Staff: 32
Waking Staff: 24
Inspection Report — Jul 11, 2023
Complaint Investigation
Date: Jul 11, 2023
Visit Reason
The inspection was conducted as a complaint investigation during an unannounced partial inspection on 07/11/2023.
Complaint Details
The inspection was complaint-driven as stated under Inspection Information with reason 'Complaint'.
Findings
The inspection found sanitary condition violations including odors and feces splatters in shared bathrooms, and an incomplete resident assessment missing safety alarm information. The submitted plan of correction was determined to be fully implemented by 08/04/2023.
Citations (2)
Odor of urine and body odor throughout the East and West hallway areas, and splatters of feces on the inside doors of the shared bathroom of bedrooms #11 and #12.
Resident #1’s assessment did not include the resident's use of a bed/chair alarm needed for safety.
Report Facts
Residents Served: 29
Current Residents in Hospice: 1
Residents Receiving Supplemental Security Income: 29
Residents Age 60 or Older: 28
Residents Diagnosed with Mental Illness: 5
Residents with Mobility Need: 1
Residents Diagnosed with Intellectual Disability: 0
Residents with Physical Disability: 0
Inspection Report — Jun 7, 2023
Complaint Investigation
Date: Jun 7, 2023
Visit Reason
The inspection was conducted as a partial, unannounced visit for complaint and monitoring reasons on 06/07/2023.
Complaint Details
The inspection was complaint-related and included monitoring. The submitted plan of correction was determined to be fully implemented as of 06/07/2023.
Findings
The inspection identified multiple medication-related deficiencies including improper storage of medications, incorrect medication labeling, failure to follow prescriber's orders, and missing medications. Additional deficiencies included lack of preadmission screening and incomplete resident assessments. Plans of correction were accepted and implemented by August 2023.
Citations (8)
Medication storage included discontinued medication and medication without physician's order.
Medication labels did not match prescribed dosages for residents #1 and #2.
Medication prescribed for resident #1 was not available in the home.
Resident #2 was receiving incorrect dosage due to medication label discrepancy.
Resident #1 was not administered prescribed medication due to unavailability.
Resident #4 had no preadmission screening completed prior to admission.
Resident #4 did not have a completed initial assessment within 15 days of admission.
Resident #1's annual assessment and support plan was incomplete and lacked medication administration assessment.
Report Facts
Residents Served: 32
Current Hospice Residents: 1
Total Daily Staff: 32
Waking Staff: 24
Residents Receiving Supplemental Security Income: 13
Residents Age 60 or Older: 28
Residents Diagnosed with Mental Illness: 10
Residents with Physical Disability: 1
Inspection Report — Apr 27, 2023
Complaint Investigation
Date: Apr 27, 2023
Visit Reason
The inspection was conducted as a complaint investigation during an unannounced partial inspection on 04/27/2023.
Complaint Details
The inspection was triggered by a complaint, as stated under Inspection Information with reason 'Complaint'.
Findings
The inspection found multiple deficiencies related to administrator staffing hours, medication management including improper storage and documentation, discontinued medications not properly disposed, incomplete resident assessments, and incomplete support plans. The submitted plan of correction was fully implemented by 06/06/2023.
Citations (7)
Administrator staffing was below the required 20 hours per week, averaging 10 hours per week.
Medications for residents #1 and #2 were found in medication cups in a drawer not scheduled for administration until later.
Discontinued medications for residents no longer residing in the home were found in the medication cupboard.
Resident #5's medication administration record did not include initials of staff administering certain medications.
Resident #6’s initial assessment lacked documentation of level of supervision and ability to self-administer medications.
Resident #5’s annual assessment lacked documentation of level of supervision and ability to self-administer medications.
Resident #6's initial support plan did not address how the home will meet the needs, frequency, and responsible party for certain diagnoses.
Report Facts
Residents Served: 32
Total Daily Staff: 33
Waking Staff: 25
Resident with Supplemental Security Income: 12
Residents 60 Years or Older: 28
Residents Diagnosed with Mental Illness: 10
Residents Diagnosed with Intellectual Disability: 1
Residents with Mobility Need: 1
Residents with Physical Disability: 0
Inspection Report — Mar 30, 2023
Follow-Up
Date: Mar 30, 2023
Visit Reason
The inspection was conducted as a follow-up to verify the implementation of a previously submitted plan of correction related to a complaint.
Complaint Details
The inspection was complaint-related and unannounced, conducted to review the plan of correction submitted in response to the complaint.
Findings
The submitted plan of correction was found to be fully implemented, with the facility maintaining compliance. A specific deficiency involving a trip/fall hazard due to taped carpet sections was addressed and repaired.
Citations (1)
An approximate 15-inch section of carpet covered in gray tape and a 7-inch section covered in black tape in the back hallway near a bedroom posed a trip/fall hazard.
Report Facts
Residents Receiving Supplemental Security Income: 12
Residents Aged 60 or Older: 28
Residents Diagnosed with Mental Illness: 10
Residents with Mobility Need: 1
Residents in Hospice: 1
Total Daily Staff: 33
Waking Staff: 25
Inspection Report — Mar 23, 2023
Complaint Investigation
Date: Mar 23, 2023
Visit Reason
The inspection was conducted as a complaint investigation following a complaint reason and was an unannounced partial inspection on 03/23/2023.
Complaint Details
The inspection was complaint-driven as indicated by the reason for the inspection being 'Complaint'. The complaint involved medication administration issues and resident treatment concerns.
Findings
Multiple deficiencies were found related to medication administration, storage, labeling, and documentation for resident #1, including failure to administer prescribed medications timely, unsecured medications in resident's room, incorrect medication labeling, incomplete medication administration records, and failure to follow prescriber's orders. Additionally, the resident's pre-admission screening was missing and the resident's assessment was not updated to reflect significant behavioral changes.
Citations (10)
Failure to administer prescribed medication on time; resident experienced pain and intimidation from staff.
Multiple unsecured medications observed in resident #1's bedroom.
Medication label did not match prescribed dosage and instructions.
Medication administration record (MAR) was blank and not initialed for multiple medications on several dates and times.
Prescribed medications were not available in the home and not administered as ordered.
Medication administration record incorrectly documented multiple administrations and exemptions for medications.
Resident self-administered medications were incorrectly documented as administered by staff.
Incorrect medication was administered contrary to prescriber's orders.
Resident did not have a pre-admission screening documented within 30 days prior to admission.
Resident's assessment and support plan were not updated to reflect significant changes in behavior including verbal aggression and agitation.
Report Facts
Residents Served: 30
Current Hospice Residents: 1
Total Daily Staff: 30
Waking Staff: 23
Inspection Report — Mar 8, 2023
Complaint Investigation
Date: Mar 8, 2023
Visit Reason
The inspection was conducted as a complaint and incident investigation with an unannounced partial review on 03/08/2023 and 03/09/2023.
Complaint Details
The inspection was triggered by a complaint and incident as noted under Inspection Information on page 2.
Findings
The inspection found multiple deficiencies including incomplete medical evaluations, missing criminal background checks for staff, incomplete initial assessments and support plans, and unsigned support plans. The submitted plan of correction was fully implemented by 05/10/2023.
Citations (5)
Direct care staff did not have a Pennsylvania State Police Criminal Background Check and no affirmation of disqualifying offenses in the staff's file.
Resident #2 had no initial medical evaluation upon admission.
Resident #1's initial medical evaluation was incomplete; sections on health status and cognitive functioning were blank and medication addendum attachment was missing.
Resident #1's initial assessment and support plan did not address a diagnosis of depression.
Resident #2's initial assessment and support plan did not assess need for supervision or self-administration of medications; support plan was not signed by resident or assessor.
Report Facts
Residents Served: 34
Current Residents in Hospice: 2
Residents Receiving Supplemental Security Income: 12
Residents 60 Years or Older: 28
Residents Diagnosed with Mental Illness: 10
Residents Diagnosed with Intellectual Disability: 1
Residents with Mobility Need: 2
Residents with Physical Disability: 0
Total Daily Staff: 36
Waking Staff: 27
Inspection Report — Mar 1, 2023
Complaint Investigation
Date: Mar 1, 2023
Visit Reason
The inspection was conducted as a complaint and incident investigation following allegations of resident abuse involving staff members.
Complaint Details
The complaint involved allegations that staff persons A and B grabbed resident #1 by the throat and threw the resident against the wall in the dining area. After investigation, the lead Inspector informed the Executive Director on 2023-03-29 that the alleged abuse was unsubstantiated. The Administrator was not at fault for not reporting the fabricated allegation and was unaware of it until DHS informed her.
Findings
The investigation found that allegations of abuse against resident #1 by staff persons A and B were unsubstantiated after a full investigation. The facility was found to have delayed reporting the alleged abuse to the local Area Agency on Aging and the Department, but corrective actions including a plan of supervision and training were implemented.
Citations (3)
Failure to immediately report suspected abuse of a resident to the local Area Agency on Aging.
Failure to immediately develop and implement a plan of supervision or suspend staff involved in the alleged abuse incident.
Failure to report the incident to the Department’s personal care home regional office or complaint hotline within 24 hours.
Report Facts
Residents Served: 35
Current Residents in Hospice: 3
Total Daily Staff: 39
Waking Staff: 29
Inspection Report — Feb 16, 2023
Complaint Investigation
Date: Feb 16, 2023
Visit Reason
The inspection visit occurred as a complaint investigation to review compliance with regulations following a complaint.
Complaint Details
The visit was complaint-related as indicated by the inspection reason. The plan of correction was accepted and fully implemented.
Findings
The inspection found a medication administration violation where a staff member failed to observe residents ingest their medications. The submitted plan of correction was determined to be fully implemented by the follow-up date.
Citations (1)
Staff person A administered medication to residents but neglected to observe the residents ingest their medications.
Report Facts
Residents Served: 36
Current Residents in Hospice: 3
Staffing Hours - Total Daily Staff: 39
Staffing Hours - Waking Staff: 29
Residents Receiving Supplemental Security Income: 10
Residents 60 Years or Older: 30
Residents Diagnosed with Mental Illness: 10
Residents Diagnosed with Intellectual Disability: 1
Residents with Mobility Need: 3
Residents with Physical Disability: 1
Inspection Report — Nov 30, 2022
Renewal
Date: Nov 30, 2022
Visit Reason
The inspection was conducted as a renewal inspection combined with a complaint investigation, including unannounced full inspections on 11/30/2022 and 12/01/2022, and an off-site exit conference on 12/12/2022.
Complaint Details
The complaint investigation involved allegations of staff retaliation against residents for filing complaints, specifically a resident receiving a 30-day discharge notice after complaining about medication administration. The complaint was addressed with training and posting of ombudsman contact information.
Findings
The inspection identified multiple deficiencies including resident treatment issues, complaint retaliation fears, missing or disputed staff documentation, medication administration errors, fire safety drill deficiencies, and environmental hazards. Plans of correction were accepted and implemented with follow-up and training scheduled.
Citations (16)
Staff person A regularly uses foul language in front of residents, making them uncomfortable.
Residents are fearful of making complaints due to staff retaliation; resident #1 received a 30-day discharge notice after complaining about medication administration.
Criminal background check missing for staff person B, though documentation later found and violation disputed.
Direct care staff person B lacks high school diploma, GED, or active nurse aide registry status, though documentation later found and violation disputed.
Staff person C did not receive required fire safety orientation on first day of work.
Staff person C did not complete required 40-hour orientation training on resident rights, emergency medical plan, abuse reporting, and reportable incidents.
Resident #2's bed rails pose an entrapment hazard due to uncovered openings; right side bed rail removed.
Dumpster lid was open with trash bags protruding, posing sanitation risk.
Resident #3's chest of drawers had no front panel, causing clothes to spill out.
Resident #4 lacked bedside table or shelf and operable lamp at bedside; resident initially refused but later agreed to small shelf and light.
Refrigerator and freezer temperatures exceeded required limits on inspection day.
Unannounced fire drills were not held monthly for several months; sleeping hours fire drill overdue since 11/11/21.
Last fire safety inspection and drill by fire safety expert was on 11/17/22; previous was 4/30/21.
Resident #1 had discontinued medication Clobetasol 0.05% cream in medication cart and it was not administered as prescribed on multiple dates.
Staff person D administered medications before completing Department-approved medication administration course; violation disputed due to documentation.
Resident #1's assessment did not reflect frequent irritability and aggression documented in staff notes; addendum and new reporting form implemented.
Report Facts
Residents Served: 33
Hospice Residents: 2
Staffing Hours: 35
Waking Staff: 26
Deficiency Count: 15
Inspection Report — Sep 21, 2022
Complaint Investigation
Date: Sep 21, 2022
Visit Reason
The inspection was a partial, unannounced complaint investigation conducted on 09/21/2022 to review compliance with regulations following a complaint.
Complaint Details
The inspection was triggered by a complaint and was a partial, unannounced visit. The plan of correction was accepted and fully implemented.
Findings
The inspection found violations related to window screens in bedrooms #15 and #16, including a missing screen and a tear. The facility submitted a plan of correction which was fully implemented by 12/21/2022.
Citations (2)
No screen covering an approximate 5" opening between the air conditioner and window frame in bedroom #15.
An approximate 4" x 6" tear in the upper left corner of the screen in the window in bedroom #16.
Report Facts
Residents Served: 32
Current Residents in Hospice: 2
Residents Receiving Supplemental Security Income: 9
Residents Diagnosed with Mental Illness: 10
Residents Aged 60 or Older: 31
Residents Diagnosed with Intellectual Disability: 1
Residents with Mobility Need: 6
Residents with Physical Disability: 0
Total Daily Staff: 38
Waking Staff: 29
Inspection Report — Sep 1, 2022
Follow-Up
Date: Sep 1, 2022
Visit Reason
The inspection visit on 09/01/2022 was a complaint-related partial inspection to review the facility's compliance and the implementation of a submitted plan of correction.
Complaint Details
The inspection was complaint-driven, triggered by allegations of neglect and emotional abuse investigated by the local Area Agency on Aging. The complaint was substantiated by findings related to incident reporting and resident care documentation.
Findings
The facility was found to have deficiencies related to failure to report incidents timely, incomplete medical evaluations within required timeframes, incomplete medication administration records, and incomplete resident assessments. The submitted plan of correction was determined to be fully implemented as of the follow-up review.
Citations (4)
Failure to report an incident of neglect and emotional abuse to the Department within 24 hours as required.
Resident #1's initial medical evaluation was not completed within 60 days prior to admission or within 30 days after admission.
Medication administration records for Residents #1, #2, and #3 did not include initials of staff administering medications on multiple dates.
Resident #1's assessment did not include refusals of eating and drinking; Resident #2's assessment did not address alcohol use and related agitated behaviors.
Report Facts
Residents Served: 35
Total Daily Staff: 42
Waking Staff: 32
Residents Receiving Supplemental Security Income: 8
Residents 60 Years or Older: 29
Residents Diagnosed with Mental Illness: 10
Residents with Mobility Need: 7
Hospice Residents: 1
Inspection Report — Jul 28, 2022
Complaint Investigation
Date: Jul 28, 2022
Visit Reason
The inspection was conducted as a complaint investigation with an unannounced partial inspection on 07/28/2022 to review compliance and the submitted plan of correction.
Complaint Details
The inspection was triggered by a complaint. The report does not explicitly state substantiation status.
Findings
The submitted plan of correction was determined to be fully implemented. Specific deficiencies included missing height assessment in a resident's medical evaluation and failure to notify the prescribing physician of a medication refusal. Plans of correction were accepted and implemented by March 23, 2023.
Citations (2)
Resident #1's medical evaluation did not include a height assessment; this area of the form was blank.
Resident #1 declined to take a scheduled dose of medication, but the home failed to notify the prescribing physician within 24 hours as required.
Report Facts
Residents Served: 35
Current Hospice Residents: 1
Residents Receiving Supplemental Security Income: 7
Residents Diagnosed with Mental Illness: 10
Residents Diagnosed with Intellectual Disability: 2
Residents Aged 60 or Older: 34
Residents with Mobility Need: 2
Residents with Physical Disability: 0
Total Daily Staff: 37
Waking Staff: 28
Inspection Report — Jun 17, 2022
Complaint Investigation
Date: Jun 17, 2022
Visit Reason
The inspection was conducted as a complaint investigation following allegations related to resident abuse and neglect at the facility.
Complaint Details
The complaint investigation was triggered by an allegation of abuse involving a resident who was found lying on the floor unattended while staff were outside smoking. Staff persons involved were reprimanded, and the Area Agency on Aging spoke with the home's Administrator regarding the allegation. The allegation was not reported to the Department. Multiple violations related to abuse reporting, supervision, and resident neglect were identified.
Findings
The investigation found multiple violations including failure to immediately report suspected abuse, inadequate supervision of staff, neglect of a resident who fell and was left unattended, staff without proper qualifications, incomplete resident medical evaluations and assessments, and failure to maintain proper resident records. Plans of correction were submitted and accepted with implementation dates noted.
Citations (12)
Failure to immediately report suspected abuse of a resident and comply with reporting requirements.
Failure to develop and implement a plan of supervision or suspend staff involved in alleged abuse.
Failure to report incidents to the Department within 24 hours as required.
Resident neglect and failure to ensure staff presence in the home at all times when residents are present.
Direct care staff person without required high school diploma, GED, or active nurse aide registry status.
Failure to ensure a direct care staff person aged 21 or older is present in the home at all times residents are present.
Direct care staff providing unsupervised ADL services without completing required training and competency test.
Resident medical evaluation not completed within required timeframe prior to or after admission.
Resident preadmission screening form not dated, unable to verify completion within required timeframe.
Resident assessment did not include hospice services and use of safety devices such as chair/bed alarm.
Resident record lacked documentation of health care services and orders for visiting nurse or home health agencies.
Staff person administered insulin without completing required diabetes patient education program within past 12 months.
Report Facts
Residents present: 40
Staff on duty: 2
Morphine doses: 7
Tramadol doses: 2
Inspection Report — May 5, 2022
Complaint Investigation
Date: May 5, 2022
Visit Reason
The inspection was conducted as a complaint investigation to review compliance with regulations following allegations or issues raised about the facility.
Complaint Details
The visit was complaint-related as indicated by the inspection reason. The complaint involved failure to report incidents and medication administration issues. The plan of correction was accepted and fully implemented as of the inspection date.
Findings
The inspection found multiple deficiencies including failure to report a missing resident incident to the Department, unsecured medication cart accessible for approximately 10 minutes, and failure to report medication refusal to the prescribing physician. Plans of correction were submitted and accepted with completion dates in mid-2022 and implementation confirmed by November 10, 2022.
Citations (3)
Failure to report a missing resident incident to the Department within 24 hours.
Medication cart was unlocked, unattended, and accessible for approximately 10 minutes.
Failure to report resident medication refusal to the prescribing physician as required.
Report Facts
Residents Served: 41
Staffing Hours - Total Daily Staff: 44
Staffing Hours - Waking Staff: 33
Residents with Supplemental Security Income: 8
Residents Age 60 or Older: 37
Residents Diagnosed with Mental Illness: 10
Residents Diagnosed with Intellectual Disability: 2
Residents with Mobility Need: 3
Residents with Physical Disability: 0
Inspection Report — Apr 12, 2022
Complaint Investigation
Date: Apr 12, 2022
Visit Reason
The inspection was conducted as a complaint investigation following allegations of abuse at the facility.
Complaint Details
The complaint was substantiated based on the described incident of verbal abuse. The plan of correction included abuse training for all staff, notification to the county agency, and scheduled private interviews with residents.
Findings
The submitted plan of correction was found to be not fully implemented. The report details an incident where a resident was verbally abused by a staff member, and outlines the corrective actions proposed including staff training and ongoing resident interviews.
Citations (1)
Resident #1 was verbally abused by staff person A, causing upset and embarrassment to the resident.
Report Facts
Residents Served: 38
Current Residents in Hospice: 2
Residents Receiving Supplemental Security Income: 9
Residents Age 60 or Older: 35
Residents Diagnosed with Mental Illness: 10
Residents Diagnosed with Intellectual Disability: 2
Residents with Mobility Need: 2
Residents with Physical Disability: 0
Inspection Report — Feb 24, 2022
Complaint Investigation
Date: Feb 24, 2022
Visit Reason
The inspection was conducted as a complaint investigation during an unannounced partial inspection on 02/24/2022.
Complaint Details
The inspection was triggered by a complaint, as explicitly stated under Inspection Information with reason 'Complaint'.
Findings
The inspection found deficiencies related to furniture and equipment, including a non-operable toilet with a hole in a bathroom door and insufficient chairs in resident bedrooms. The facility submitted plans of correction which were accepted and fully implemented by the time of the report.
Citations (2)
The toilet located in the shared bathroom of resident rooms #16 and #17 was not operable, and there was an approximate 2" x 2" hole in the lower left side of the bathroom door leading from room #17.
Only 1 chair was present in the bedroom occupied by residents #1 and #2, #3 and #4, and #5 and #6, instead of 2 chairs per resident.
Report Facts
Residents Served: 36
Current Hospice Residents: 4
Residents Receiving Supplemental Security Income: 7
Residents Aged 60 or Older: 33
Residents Diagnosed with Mental Illness: 10
Residents Diagnosed with Intellectual Disability: 2
Residents with Mobility Need: 5
Residents with Physical Disability: 0
Total Daily Staff: 41
Waking Staff: 31
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Assistant Administrator | Named as responsible for weekly checks to ensure compliance with furniture and equipment maintenance. | |
| Administrator | Responsible for weekly room checks for 3 months to ensure compliance with furniture and equipment maintenance. |
Inspection Report — Nov 16, 2021
Renewal
Date: Nov 16, 2021
Visit Reason
The inspection was conducted as a renewal inspection of the facility's license.
Findings
The inspection identified multiple deficiencies including potential entrapment hazards with bed rails, sanitary issues with cigarette butts in the smoking area, hot water temperature exceeding allowed limits, refrigerator temperature violations, smoking area location concerns, medication labeling inaccuracies, failure to follow prescriber's orders, and incomplete resident assessments. Plans of correction were accepted and implemented for all deficiencies.
Citations (8)
Resident #3 had a bed rail on both sides of the bed with multiple uncovered openings posing a potential entrapment hazard.
Approximately 30 cigarette butts were found on the ground around the designated outside smoking area.
Hot water temperature at the bathroom sink in bedroom #15 measured 124.9°F, exceeding the 120°F limit.
Refrigerator temperatures in refrigerator/freezer #1 were 49°F and 54°F, exceeding the 40°F limit.
The designated smoking area was located in the direct pathway of the walkway from the home to the rear parking lot.
Multiple residents had prescription medications with pharmacy labels that did not match prescribed directions.
Resident #5 was not administered prescribed medication because it was not available in the home; Resident #6 was administered 0 units of insulin despite a high blood glucose reading.
Resident #3's initial assessment did not include use of bedrails and home health service contact information.
Report Facts
Residents Served: 31
Cigarette Butts: 30
Hot Water Temperature: 124.9
Refrigerator Temperature: 49
Refrigerator Temperature: 54
Notice — Sep 3, 2021
Date: Sep 3, 2021
Visit Reason
The document serves to grant an extension of a waiver for a direct care staff person at Country Manor to obtain a General Education Diploma, extending the waiver period from August 31, 2021 to October 31, 2021.
Findings
The waiver extension is granted with conditions including documentation requirements and compliance expectations. The Department will review this waiver annually during inspections and may terminate the waiver or take licensing action if conditions are not met.
Report Facts
Waiver extension period: 153
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jeanne Parisi | Bureau Director, Human Services Licensing | Signed the waiver extension letter |
Notice — Aug 20, 2021
Date: Aug 20, 2021
Visit Reason
This document serves as a notice granting an extension of a waiver for a direct care staff member at Country Manor to obtain a General Education Diploma by October 31, 2021.
Findings
The waiver extension is granted under specific conditions including documentation requirements and a compliance deadline of October 31, 2021. The Department will review this waiver annually during inspections.
Report Facts
Waiver effective period: 153
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jeanne Parisi | Bureau Director, Human Services Licensing | Signed the waiver extension notice. |
Notice — Jun 1, 2021
Date: Jun 1, 2021
Visit Reason
The document serves as a formal notice granting a waiver extension for a direct care staff member at Country Manor to obtain a General Education Diploma by August 31, 2021.
Findings
The waiver is granted under specific conditions including documentation requirements and a compliance deadline of August 31, 2021. The Department will review this waiver annually during inspections to ensure compliance.
Report Facts
Waiver effective period: From May 31, 2021 to August 31, 2021
License number: 446290
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jeanne Parisi | Bureau Director, Human Services Licensing | Signed the waiver approval letter |
Notice — Mar 21, 2021
Date: Mar 21, 2021
Visit Reason
The document serves as a certificate of compliance and a license renewal notice for Country Manor Personal Care Home, confirming the facility's authorized operation and informing that an annual onsite inspection will be conducted within the next twelve months.
Findings
The Department issued a regular license in response to the renewal application and advised that an annual inspection will be conducted to ensure compliance with applicable regulations. No findings or deficiencies are reported in this document.
Report Facts
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jamie L. Buchenauer | Deputy Secretary | Signed the certificate and renewal notice. |
Notice — Dec 1, 2020
Date: Dec 1, 2020
Visit Reason
This document grants a waiver to Country Manor for a direct care staff person to obtain a General Education Diploma by May 30, 2021, under specified conditions.
Findings
The waiver allows the specified staff member to serve as direct care staff without a GED temporarily, with documentation to be maintained and compliance expected after the waiver period.
Inspection Report — Oct 29, 2020
Complaint Investigation
Date: Oct 29, 2020
Visit Reason
The inspection was conducted as a complaint investigation with a partial, unannounced visit on 10/29/2020 to review compliance and follow up on a plan of correction submission.
Complaint Details
The inspection was complaint-driven and included a follow-up on a plan of correction submission. The violation regarding staff qualifications was disputed but resolved after the staff obtained her GED and completed training.
Findings
The submitted plan of correction was determined to be fully implemented. A violation was found regarding a direct care staff person lacking a high school diploma, GED, or active registry status but was later resolved after the staff obtained her GED and completed training.
Citations (1)
54a - Direct care staff persons must have a high school diploma, GED, or active registry status. A direct care staff person hired on 1/13/20 lacked these qualifications and worked unsupervised on multiple occasions including 10/25/20 from 11:00 PM to 7:00 AM.
Report Facts
Residents Served: 30
Current Hospice Residents: 2
Staffing: 32
Waking Staff: 24
Inspection Report — Dec 13, 2019
Renewal
Date: Dec 13, 2019
Visit Reason
The inspection was conducted as a renewal inspection of the Country Manor facility to assess compliance with licensing regulations.
Findings
The inspection identified multiple violations related to incident policies, resident privacy, sanitary conditions, emergency telephone numbers, window screens, soap dispensers, combustible storage, hearing impairment accommodations, evacuation procedures, medication security, and medication labeling. Plans of correction were implemented and approved for all violations.
Citations (13)
Regulation 2600 16b: The home's written policy on reportable incidents does not indicate how the home will address prevention, reporting, notification, investigation, and management of reportable incidents.
Regulation 2600 17: Resident records were posted in a public area including the name of resident #1, violating confidentiality requirements.
Regulation 2600 42s: Resident #3's cigarettes were held by staff and the resident was denied additional cigarettes until the next pack time, restricting resident rights.
Regulation 2600 85a: Multiple feces stains and odors were observed on resident #2 and #3's bed sheets, bathroom fixtures, and shared bathroom areas.
Regulation 2600 85d: An uncovered trash can was found in the common shower room next to room #9, violating trash receptacle requirements.
Regulation 2600 91: Emergency telephone numbers for the nearest hospital and fire department were not posted by the telephone in the back hallway by the smoking entrance.
Regulation 2600 92: A hole measuring 1" by 2" was found in the window screen in room #18.
Regulation 2600 102i: No soap dispenser was available in the common shower room next to room #9.
Regulation 2600 125a: Two artificial Christmas tree cardboard boxes were stored near the furnace in the rear furnace room across from room #20, violating combustible storage rules.
Regulation 2600 130e: Resident #7 was unable to hear the fire alarm system; the home lacked a signaling device approved by a fire safety expert to alert residents with hearing impairment.
Regulation 2600 132d: During fire drills, some residents did not evacuate; training was held to improve evacuation procedures including simulations and checklists.
Regulation 2600 183b: The medication room was unlocked and unsupervised, with medications for residents #7 and #8 left inside unsecured.
Regulation 2600 184a: Resident #9's Tylenol bottle label did not match the ordered medication administration record, requiring correction.
Report Facts
Residents Served: 33
Resident with Mobility Need: 3
Resident with Mental Illness: 16
Resident 60 Years or Older: 30
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kayla Slagle | Legal Entity Representative | Signed multiple plans of correction and corrective action documents |
Notice — Dec 2, 2019
Date: Dec 2, 2019
Visit Reason
The document serves as a renewal notice and license issuance for Country Manor Personal Care Home following receipt of a renewal application dated December 2, 2019.
Findings
No inspection findings are reported in this document. It confirms that a regular license is being issued and reminds the facility that an annual onsite inspection will be conducted within the next twelve months.
Report Facts
Inspection Report — Sep 24, 2019
Routine
Date: Sep 24, 2019
Visit Reason
The Department’s Bureau of Human Services Licensing conducted an inspection of the Country Manor Personal Care Home facility on September 24, 2019.
Findings
No regulatory citations with 55 Pa. Code Ch. 2600 relating to Personal Care Homes were identified as a result of this inspection.
Inspection Report — May 6, 2019
Complaint Investigation
Date: May 6, 2019
Visit Reason
The inspection was conducted as a complaint investigation to assess compliance with 55 Pa. Code Chapter 2600 relating to Personal Care Homes.
Complaint Details
The visit was complaint-related as indicated by the inspection reason. Specific complaints involved inadequate resident assessments and failure to address incident reports. Substantiation status is not stated.
Findings
The inspection found violations related to resident assessments, including failure to properly document behavioral and cognitive needs and failure to address multiple incident reports in the resident's assessment. A plan of correction was partially implemented to improve auditing and documentation of resident assessments and incident reports.
Citations (2)
225a - Assessment 15 Days: Resident #1's initial assessment failed to address behavioral and cognitive needs despite documented hallucinations and combative behavior requiring emergency room transfer.
225c - Additional Assessment: Resident #1 had 14 falls over several months that were not addressed in the resident's assessment or support plan.
Report Facts
Residents Served: 37
Number of Falls: 14
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kayla Slagle | LPN, PCHA | Signed the plan of correction and is the administrator or designated staff person responsible for auditing resident records. |
Inspection Report — Dec 14, 2018
Renewal
Date: Dec 14, 2018
Visit Reason
The inspection was a renewal inspection conducted by the Department's Bureau of Human Services Licensing to assess compliance with 55 Pa. Code Chapter 2600 for Personal Care Homes.
Findings
Multiple violations were found related to unsafe storage of poisonous materials, heat source safety, refrigeration temperatures, medication labeling, medication administration records, and support plan updates. Plans of correction were submitted and partially implemented with adequate progress noted.
Citations (6)
Regulation 2600.82(c): A gallon container of bleach was found unlocked, unattended, and accessible under the kitchen sink, posing a poison hazard to residents.
Regulation 2600.84: Wall mounted heaters in hallways lacked protective guards or insulation, exposing residents to hot surfaces exceeding 120°F.
Regulation 2600.103(f): Freezers in the kitchen were found at 10 and 15 degrees Fahrenheit, below the required 0°F for frozen food storage.
Regulation 2600.184(a): Prescription medication label for Resident #3 did not match the prescribed dosage instructions on the MAR.
Regulation 2600.187(a): Medication administration records for multiple residents lacked documentation of purpose or diagnoses for administered medications.
Regulation 2600.227(c): Resident #5's annual support plan was not updated to address care needs for a prescribed Ted hose.
Report Facts
Number of Residents Served: 37
Total Daily Staff: 39
Waking Staff: 29
Number of Current Hospice Residents: 0
Number of Hospice Residents in past year: 3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kayla Slagle | LPN PCHA | Named as Administrator and signer of plans of correction on multiple pages. |
Notice — Nov 30, 2018
Date: Nov 30, 2018
Visit Reason
This document serves as a renewal approval for the Personal Care Home license for Country Manor, confirming the facility's authorized capacity and informing about the requirement for an annual onsite inspection within the next twelve months.
Findings
No inspection findings are reported in this document. It is a license renewal notice confirming compliance and outlining future inspection requirements.
Report Facts
Notice — May 23, 2018
Date: May 23, 2018
Visit Reason
The document serves as a waiver approval for Country Manor personal care home to use alternative documentation forms for admission, resident medical evaluation, and preadmission screening as per Pennsylvania Code Chapter 2600.
Findings
The waiver is granted under specified conditions and remains effective as long as those conditions are met. Failure to comply may result in termination of the waiver or other licensing actions.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jacqueline L. Rowe | Director | Signed the waiver approval letter. |
Notice — Apr 11, 2018
Date: Apr 11, 2018
Visit Reason
The document serves as a notice of a revised licensed capacity for Country Manor Personal Care Home following a recent adjustment of the use of physical space.
Findings
The revised license increases the maximum capacity from 40 to 50 residents. The certificate confirms compliance with applicable regulations and the license remains valid until March 21, 2018.
Report Facts
Inspection Report — Sep 20, 2017
Complaint Investigation
Date: Sep 20, 2017
Visit Reason
The inspection was conducted as a complaint investigation triggered by concerns at the Country Manor Personal Care Home.
Complaint Details
The inspection was complaint-driven. Specific allegations included neglect of a resident, incomplete criminal background checks for staff, unsanitary conditions, maintenance hazards, and medication errors. The complaint was substantiated with multiple violations found.
Findings
Multiple violations of 55 Pa.Code Chapter 2600 were found, including neglect, incomplete criminal background checks, unsanitary conditions, maintenance issues, and medication administration errors. Plans of correction were submitted and partially implemented with ongoing monitoring.
Citations (11)
Regulation 55 Pa.Code 2600.42(b) - A resident was found sitting in a wooden chair with soiled briefs and a strong urine odor, indicating neglect and inadequate staff assistance. The resident was discharged with a urinary tract infection.
Regulation 55 Pa.Code 2600.51 - Direct care staff were hired without completed criminal background checks as required by law.
Regulation 55 Pa.Code 2600.85(a) - Shower room rugs were dirty and water pooled under refrigerators, creating unsanitary conditions.
Regulation 55 Pa.Code 2600.88(a) - Flooring in the East hall shower room had a hole causing an uneven floor and trip hazard.
Regulation 55 Pa.Code 2600.92 - Window screens were damaged and required repair or replacement.
Regulation 55 Pa.Code 2600.100(b) - Snow and ice were not properly removed from walkways, obstructing safe access.
Regulation 55 Pa.Code 2600.101(7) - Resident #1 lacked an operable bedside lamp or other lighting source.
Regulation 55 Pa.Code 2600.105(d) - Bed linens were not changed at least weekly as required to maintain sanitary conditions.
Regulation 55 Pa.Code 2600.161(d) - Resident #14's special dietary needs for lactose-free milk were not met.
Regulation 55 Pa.Code 2600.185(a) - Medication administration errors occurred, including missing medication and improper documentation.
Regulation 55 Pa.Code 2600.226(o) - Resident #3's mobility needs assessment was outdated and incomplete.
Report Facts
Number of Residents Served: 37
Total Daily Staff: 41
Walking Staff: 31
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kayla Slagle | Administrator | Named as administrator on violation reports and involved in plans of correction. |
| Michael Marini | Department representative present during inspection. | |
| Barbara Barone | Department representative present during inspection. | |
| Jody Garvey | Department representative present during inspection. |
Inspection Report — Aug 1, 2017
Routine
Date: Aug 1, 2017
Visit Reason
The Department of Human Services licensing representatives conducted an inspection of the facility on August 1, 2017.
Findings
No regulatory violations were identified as a result of this inspection.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Brent Sutherland | Acting Regional Licensing Director | Signed the inspection report letter. |
Inspection Report — May 16, 2017
Renewal
Date: May 16, 2017
Visit Reason
The inspection was conducted as a renewal and provisional licensing inspection of Country Manor Personal Care Home.
Findings
Multiple violations were found related to licensing requirements including failure to post inspection summaries, incomplete resident contracts, staff qualification issues, equipment hazards, unsafe storage of poisonous materials, unsanitary conditions, improper food storage, and incomplete resident support plans. Plans of correction were submitted with varying degrees of implementation progress.
Citations (20)
Regulation 2600.30(c): The home failed to post the current license and inspection summary in a conspicuous place.
Regulation 2600.25(d) SOPb1: Resident contracts did not indicate the dollar amount or percentage of rent rebate to be collected.
Regulation 2600.54(a): A direct care staff person lacked the required high school diploma, GED, or active registry status.
Regulation 2600.81(b): Wheelchair padding for a resident was torn, presenting an injury hazard.
Regulation 2600.82(c): Poisonous materials were left unattended and accessible to residents.
Regulation 2600.85(a): Multiple sanitary deficiencies including unlabeled deodorants, used containers, and unclean bathroom surfaces were found.
Regulation 2600.125(a): Combustible and flammable materials were stored near hot water tanks.
Regulation 2600.132(b): The home failed to conduct a fire drill and fire safety inspection annually as required.
Regulation 2600.162(c): The home failed to post the weekly menu one week in advance in a conspicuous place.
Regulation 2600.225(c): Resident support plans were incomplete or missing required documentation.
Regulation 2600.85(a): Accumulation of pooled blood and strong urine odors were found in resident rooms and hallways.
Regulation 2600.85(a): Unsanitary conditions were found including blood stains and odors in resident rooms.
Regulation 2600.85(a): The home failed to maintain sanitary conditions in resident rooms and common areas.
Regulation 2600.85(a): The home failed to maintain sanitary conditions and address pest control issues.
Regulation 2600.82(c): Poisonous materials were left unlocked and accessible to residents.
Regulation 2600.103(f): Food requiring refrigeration was stored above required temperature limits.
Regulation 2600.103(g): Food was not stored in closed or sealed containers.
Regulation 2600.121(a): Egress routes were obstructed by furniture, creating a safety hazard.
Regulation 2600.185(a): The home failed to implement proper procedures for safe storage, access, and use of medications and medical equipment.
Regulation 2600.185(a): The home failed to ensure resident support plans were updated and documented as required.
Report Facts
Number of Residents Served: 30
Number of Residents Served: 36
Number of Current Hospice Residents: 1
Number of Residents Receiving Supplemental Security Income: 7
Number of Residents 60 Years or Older: 27
Number of Residents with Mental Illness: 9
Number of Residents with Mobility Need: 4
Number of Residents with Physical Disability: 1
Number of Residents Receiving Supplemental Security Income: 8
Number of Residents 60 Years or Older: 33
Number of Residents with Mental Illness: 10
Number of Residents with Intellectual Disability: 1
Number of Residents with Mobility Need: 3
Number of Residents with Physical Disability: 1
Fine Per Day: 180
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Caroline Dunn | Executive Director | Named as legal entity representative signing plans of correction and responses to violations |
| Kelly Davis | Administrator | Named on violation report cover page |
| Kayla Slagle | Administrator | Named on interim inspection report cover page |
Inspection Report — Mar 1, 2017
Complaint Investigation
Date: Mar 1, 2017
Visit Reason
The inspection was conducted due to a complaint and fine as part of a licensing inspection of the personal care home.
Complaint Details
The inspection was complaint-related and included a fine. The complaint involved issues with resident contracts, treatment by staff, medication management, and admission documentation. Partial implementation of corrective actions was noted.
Findings
Multiple violations of 55 Pa.Code Chapter 2600 were found, including incomplete resident contracts, disrespectful treatment of a resident, improper medication labeling and storage, and missing preadmission screening documentation. Plans of correction were partially implemented with adequate progress noted.
Citations (6)
55 Pa.Code 2600.25(c)(2) - The resident-home contract did not indicate the monthly charge for room and board as the section was blank.
55 Pa.Code 2600.42(c) - A resident was treated without dignity and respect when staff confronted and yelled at the resident about missing cigarettes, causing upset and intimidation.
55 Pa.Code 2600.184(a) - Prescription medication containers lacked proper pharmacy labels including medication name, date issued, dosage, and prescriber information.
55 Pa.Code 2600.185(a) - The home failed to have the prescribed inhaler medication available for administration to a resident.
55 Pa.Code 2600.187(d) - The home did not follow the prescriber's directions when a resident's medication was not available or administered for several days.
55 Pa.Code 2600.224(a) - The resident's record did not contain a documented preadmission screening as required within 30 days prior to admission.
Report Facts
Number of Residents Served: 31
Number of Residents Receiving Supplemental Security Income: 8
Number of Residents Age 60 or Older: 28
Number of Residents with Mental Illness: 10
Number of Residents with Mobility Need: 4
Number of Residents with Physical Disability: 2
Number of Current Hospice Residents: 9
Number of Hospice Residents in Past Year: 14
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Caroline Dunn | Executive Director | Signed plan of correction documents related to multiple violations. |
Inspection Report — Jul 22, 2016
Renewal
Date: Jul 22, 2016
Visit Reason
The document is a renewal application and license issuance for Country Manor Personal Care Home. The Department notifies that an onsite annual inspection will be conducted within the next twelve months as required by regulation.
Findings
No inspection findings are reported in this document. It serves as a license renewal confirmation and notification of upcoming annual inspection requirements.
Inspection Report — Jul 1, 2016
Renewal
Date: Jul 1, 2016
Visit Reason
The inspection was conducted for renewal, complaint, and incident reasons as indicated on the violation report summary and inspection pages dated July 1 and 8, 2016.
Complaint Details
The inspection included complaint investigations related to suspected resident abuse, medication errors, and fire drill evacuations. Some violations were substantiated as indicated in the violation report.
Findings
Multiple violations were found related to resident abuse reporting, administrator qualifications, staff training, hot water temperature, furniture repair, first aid kit supplies, medication administration, fire drill procedures, food storage, and resident safety. Plans of correction were submitted and partially implemented with ongoing monitoring.
Citations (18)
55 Pa.Code §2600.15(a) - The home failed to immediately report suspected abuse of a resident and comply with reporting requirements.
55 Pa.Code §2600.42(b) - A resident was neglected and subjected to verbal abuse and corporal punishment.
55 Pa.Code §2600.53(a) - The administrator lacked required qualifications and was not present for the required hours per week.
55 Pa.Code §2600.65(g) - Staff did not receive required annual training on medication administration, infection control, and care for residents with dementia.
55 Pa.Code §2600.89(b) - Hot water temperature exceeded the maximum allowed 120°F in resident accessible areas.
55 Pa.Code §2600.95 - Furniture was damaged with holes and stuffing exposed in the front sitting room.
55 Pa.Code §2600.98(a) - The home's first aid kit lacked required supplies including adhesive bandages and gauze pads.
55 Pa.Code §2600.101(x)(2) - Not all resident bedrooms had a chair for each resident as required.
55 Pa.Code §2600.101(r)(1) - Window blinds or curtains were missing or improperly installed in resident bedrooms compromising privacy.
55 Pa.Code §2600.103(d) - Food was stored directly on the floor in the pantry, violating sanitation requirements.
55 Pa.Code §2600.103(f) - Refrigerator and freezer temperatures were not maintained within required limits.
55 Pa.Code §2600.132(c) - Fire drill records were incomplete and did not include required details such as time and number of residents evacuated.
55 Pa.Code §2600.132(d) - Residents were not evacuated during fire drills as required, including a hospice resident left in the bathroom.
55 Pa.Code §2600.141(a)(2) - Resident medical evaluations were incomplete or missing required information.
55 Pa.Code §2600.183(b) - Medications and syringes were not properly secured in resident rooms.
55 Pa.Code §2600.185(a) - Procedures for safe storage, access, and use of medications were not adequately implemented.
55 Pa.Code §2600.261(b) - Resident blood glucose testing was not consistently completed or documented.
55 Pa.Code §2600.290(a)(1) - Hospice residents were not evacuated during fire drills as required.
Report Facts
Number of Deficiencies: 17
Fine Amount: 150
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Caroline Dunn | Executive Director | Named as legal entity representative signing plans of correction and involved in oversight of corrective actions. |
| Jan Cutler | Inspector | Department representative conducting the inspection on July 1 and 8, 2016. |
| Beth Park | Inspector | Department representative conducting the inspection on July 1 and 8, 2016. |
| Ashley Roser | Inspector | Department representative conducting the inspection on October 25, 2016. |
| Tara Beck | Administrator | Facility administrator named on the partial inspection report dated November 21, 2016. |
Document — October 18, 2024
Date: October 18, 2024
Visit Reason
This document is an invoice issued by the Pennsylvania Department of Human Services for fines and additional assessments related to violations of 55 PA Code § 2600 at Country Manor Personal Care Home.
Findings
The invoice lists two Class II violations (51 and 54a) with associated fines totaling $27,840.00 and a total balance due of $32,480.00 including prior balances.
Report Facts
Fine amount: 13920
Fine amount: 13920
Total current charges: 27840
Total balance due: 32480
Balance from last invoice: 4640
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