Inspection Reports for
Magnolias of Lancaster
1870 Rohrerstown Road, Lancaster, PA 17601, Lancaster, PA, 17601
Back to Facility Profile35 Reports
Inspection Report — Apr 21, 2026
Complaint Investigation
Date: Apr 21, 2026
Visit Reason
The inspection was conducted as a complaint investigation following allegations of resident abuse and failure to report incidents timely.
Complaint Details
The complaint investigation substantiated that Staff Member A abused a resident physically and verbally, and Staff Member B recorded the incident but delayed reporting it to the local agency and Department. Both staff were terminated following the investigation.
Findings
The investigation found that Staff Member A physically grabbed and shoved a resident while using abusive language, and Staff Member B recorded the incident but delayed reporting it. Both staff members were terminated. The facility failed to immediately report the abuse to the appropriate agencies as required by law.
Citations (5)
2600.15a - The facility failed to immediately report suspected abuse of a resident as required by the Older Adult Protective Services Act and related regulations.
2600.16c - The facility did not report the abuse incident to the Department within 24 hours as mandated.
2600.42b - A resident was physically and verbally abused by staff, violating the prohibition against neglect, intimidation, and abuse.
2600.42s - The resident's right to privacy was violated when staff recorded the abuse incident on a personal electronic device without proper safeguards.
2600.201 - Staff failed to use positive interventions to modify or eliminate a resident's behavior that endangered the resident or others.
Report Facts
Residents Served: 25
Current Hospice Residents: 5
Staff Count: 50
Waking Staff: 38
Inspection Report — Dec 16, 2025
Follow-Up
Date: Dec 16, 2025
Visit Reason
This follow-up inspection was conducted to verify the correction of previously cited deficiencies at Magnolias of Lancaster, including medical evaluations, secure medical care, medication administration, and resident assessments.
Findings
The facility demonstrated implementation of corrective actions addressing deficiencies related to annual medical evaluations, secure medical care response, medication administration and documentation, and updating resident assessments. Continued compliance and ongoing training were established to maintain standards.
Citations (8)
141b1 Annual Medical Evaluation: A resident's medical evaluation did not include special health or dietary needs and did not indicate if the resident's needs could be safely met at the facility or elsewhere.
142a Secure Medical Care: The home delayed contacting emergency services for a resident showing stroke-like symptoms, resulting in late hospital transfer.
182b Prescription Medication: An unlicensed staff member administered subcutaneous medication without a waiver.
182c Medication Administration: Resident was found with partially disintegrated pills in cups, indicating incomplete medication administration.
187b Date/Time of Medication Admin: Medication administration records showed discrepancies in staff initials and actual administration.
187d Follow Prescriber's Orders: Resident was not administered prescribed subcutaneous medication weekly as ordered due to unavailability and other reasons.
190b Insulin Injections: Staff member administered insulin without completing required Department-approved diabetes education program.
225c Additional Assessment: Resident's assessment was not updated to reflect changes in dietary needs and ambulation status after hospital discharge.
Report Facts
Residents Served: 30
Current Hospice Residents: 8
Residents 60 Years or Older: 30
Residents with Mobility Need: 30
Total Daily Staff: 60
Waking Staff: 45
Inspection Report — Oct 22, 2025
Renewal
Date: Oct 22, 2025
Visit Reason
The inspection was conducted as a full, unannounced visit for renewal and complaint reasons on 10/22/2025 and 10/23/2025.
Findings
The inspection identified multiple deficiencies including resident abuse incidents, lack of first aid/CPR trained staff during a shift, sanitary condition issues, maintenance hazards, medication administration errors, incomplete medical evaluations, and support plan documentation deficiencies. Plans of correction were accepted and implemented by 02/05/2026.
Citations (13)
42b Abuse: Residents were involved in multiple physical altercations causing injury and agitation. Staff provided de-escalation training and increased monitoring.
63a First Aid/CPR Training: No staff trained in first aid and CPR were present during a shift with 31 residents.
85a Sanitary Conditions: Feces found in courtyard, unlabeled toothbrushes shared in bathroom, and glucometer shared between residents.
88a Surfaces: Mulch accumulation posed tripping hazard and an exit door doorknob was loose, creating a potential hazard.
101j7 Lighting/Operable Lamp: Two residents lacked access to operable bedside lighting.
132e Fire Drill Sleeping Hours: Fire drills during sleeping hours were not conducted within the required six-month interval.
141b1 Annual Medical Evaluation: A resident's medical evaluation lacked the medical professional’s name and license number.
142a Secure Medical Care: Delay in securing ultrasound for resident with knee pain and fracture diagnosis.
187d Follow Prescriber's Orders: Medication was crushed and mixed in pudding without prescriber's order.
190c Record of Training: Medication administration certification record lacked signatures and dates from student and trainer.
227g Support Plan Signatures: Resident and assessor did not sign the support plan; family signed on resident's behalf.
233c Key-Locking Devices: Directions for operating locking mechanism were not conspicuously posted near exit door in Secure Dementia Care Unit.
234b Support Plan Needs Elements: Support plan did not reference resident's known behavior of defecation in inappropriate areas or required staff supports.
Report Facts
Residents present: 31
Staff present without first aid/CPR training: 0
Pieces of feces found: 3
Inspection Report — Dec 17, 2024
Complaint Investigation
Date: Dec 17, 2024
Visit Reason
The inspection was conducted as a complaint investigation following allegations of resident abuse and failure to report incidents as required by regulations.
Complaint Details
The complaint investigation was substantiated with findings of multiple resident abuse incidents and failure to report these incidents to the appropriate authorities in a timely manner.
Findings
The investigation found multiple incidents of resident-to-resident physical abuse that were not reported to the local Area Agency on Aging or the Department as required. The facility submitted plans of correction which were accepted and later fully implemented.
Citations (3)
Failure to immediately report suspected abuse of residents to the local Area Agency on Aging.
Failure to report incidents to the Department’s personal care home regional office or complaint hotline within 24 hours.
Resident abuse incidents including physical altercations, throwing drinks, grabbing by the neck, hitting on the back of the head, grabbing private areas, and aggressive behavior.
Report Facts
Residents Served: 32
Current Residents in Hospice: 7
Staff Total Daily: 64
Waking Staff: 48
Inspection Report — Oct 15, 2024
Renewal
Date: Oct 15, 2024
Visit Reason
The inspection was a full, unannounced renewal inspection conducted to review compliance with licensing requirements and verify the implementation of the submitted plan of correction.
Findings
The inspection identified multiple deficiencies including direct care staff training, locking poisonous materials, bathroom ventilation, bed linens, lighting, refrigerator/freezer temperatures, lint removal, emergency water supply, fire drills, smoking area cleanliness, medication storage and administration. All deficiencies had plans of correction accepted and were implemented by early December 2024.
Citations (15)
Direct care staff person provided unsupervised ADL services without completing required training and competency test.
Poisonous materials were unlocked and accessible to residents not assessed as safe to handle them.
Bathroom lacked operable window or ventilation fan.
Resident bed lacked pillow and sheets.
Resident did not have access to a source of light that can be turned on/off at bedside.
No thermometer in small white freezer chest in main kitchen.
Accumulation of lint in lint traps of dryers in Dogwood and Aspen neighborhoods.
Home did not maintain required 3-day supply of emergency drinking water.
Unannounced fire drills were missed in January 2024 and August 2024.
Fire drill records missing exit route used, number of staff participating, and resident counts for several drills.
Fire drill evacuation time exceeded maximum safe time of 15 minutes.
Designated smoking area contained more than 10 cigarette butts on the ground.
Medication prescribed to resident was not available in the home on inspection date.
Medication administration record did not indicate required blood sugar values for diabetic resident.
Medications prescribed to resident were not administered because they were not available in the home.
Report Facts
Residents Served: 31
Current Residents in Hospice: 6
Residents Age 60 or Older: 31
Residents with Mobility Need: 31
Emergency Drinking Water Required (gallons): 93
Emergency Drinking Water Available (gallons): 38
Fire Drill Evacuation Time (minutes:seconds): 15.55
Inspection Report — Aug 15, 2024
Complaint Investigation
Date: Aug 15, 2024
Visit Reason
The inspection was conducted as a complaint investigation, unannounced, to review compliance related to allegations of abuse and other regulatory concerns at the facility.
Complaint Details
The visit was complaint-related, investigating allegations of abuse involving Resident 1 and Resident 2, with substantiated findings of physical abuse and injury.
Findings
The inspection found a repeated violation of abuse where Resident 1 was aggressive and caused injury to Resident 2 and Resident 3. Additionally, a staff member was found to have no completed criminal background check. Other deficiencies included failure to provide proper discharge notice and incomplete resident assessments.
Citations (4)
Resident 1 held tightly to Resident 2's arm causing bruising; Resident 1 became aggressive and hit Resident 3 in the face.
Staff Member A did not have a completed criminal background check at the time of hire.
Resident 1's assessment was outdated and did not reflect aggression incidents resulting in injury.
The home provided a verbal 30-day discharge notice to Resident 4's spouse but failed to provide a written 30-day advance notice to the resident or designated person.
Report Facts
Residents Served: 32
Current Residents in Hospice: 8
Residents Age 60 or Older: 32
Residents with Mobility Need: 32
Deficiencies Cited: 4
Inspection Report — Jul 2, 2024
Complaint Investigation
Date: Jul 2, 2024
Visit Reason
The inspection was conducted as a complaint and incident investigation at the facility.
Complaint Details
The visit was triggered by a complaint and incident report. The report documents abuse incidents involving residents and other regulatory violations.
Findings
Multiple deficiencies were found including abuse incidents, unlocked poisonous materials, unsanitary conditions, lack of toilet paper in a bathroom, and missing conspicuous posting of key-locking device operation instructions. Plans of correction were accepted and implemented by August 26, 2024.
Citations (5)
Resident abuse including physical and verbal mistreatment and intimidation.
Poisonous materials were unlocked and accessible to residents.
Sanitary conditions not maintained; a couch had feces stains and odor.
Toilet paper was not provided in the Spa Room bathroom.
Directions for operating key-locking devices were not conspicuously posted near the front door.
Report Facts
Residents Served: 34
Current Hospice Residents: 5
Staff Total Daily: 68
Waking Staff: 51
Inspection Report — Jan 9, 2024
Complaint Investigation
Date: Jan 9, 2024
Visit Reason
The inspection was conducted as a complaint investigation at the facility.
Complaint Details
The inspection was complaint-related and the complaint was not substantiated as no deficiencies were found.
Findings
No regulatory citations or deficiencies were identified as a result of this inspection.
Report Facts
Residents Served: 27
Residents Served in Secured Dementia Care Unit: 27
Current Hospice Residents: 4
Residents Age 60 or Older: 26
Residents with Mobility Need: 27
Total Daily Staff: 54
Waking Staff: 41
Inspection Report — Nov 28, 2023
Renewal
Date: Nov 28, 2023
Visit Reason
The inspection was conducted as a full, unannounced visit for renewal, complaint, incident, and interim reasons.
Findings
The inspection identified multiple deficiencies including abuse involving resident-to-resident physical altercation and multiple falls, lack of CPR-certified staff during certain shifts, unsecured poisonous materials accessible to residents, outdated food items, missing posted menus for the upcoming week, absence of a first aid kit in a transport vehicle, and improper documentation of glucometer readings.
Citations (7)
Resident 1 grabbed and twisted Resident 2’s wrist and struck Resident 2 in the temple; multiple unwitnessed falls of Resident 1 resulting in injuries and hospital evaluations.
No staff certified in CPR were present during two shifts with approximately 26 residents in the home.
Poisonous materials including washcloths and skin care products were found unsecured in resident bathrooms despite residents being unable to safely use or avoid them.
Outdated food items including mustard bottles expired 4/29/23 and a dented can of soup were found in the pantry.
The menu for the following week was not posted in a conspicuous and public place as required.
The Dodge Caravan used to transport residents did not have a first aid kit.
Glucometer readings for Resident 6 were not properly documented or cross-referenced with the Medication Administration Record (MAR).
Report Facts
Residents served: 26
Staff total daily: 52
Waking staff: 39
Resident falls: 9
Residents in hospice: 5
Residents age 60 or older: 26
Residents with mobility need: 26
Residents receiving supplemental security income: 0
Inspection Report — Sep 27, 2023
Complaint Investigation
Date: Sep 27, 2023
Visit Reason
The inspection was conducted as a complaint and incident investigation following allegations of resident abuse and failure to report incidents timely.
Complaint Details
The complaint involved an allegation of abuse where Staff Member A allegedly struck a resident and shouted at them. Staff Member B witnessed the incident. The allegation was reported late to the Local Area Agency on Aging and the Department. The local agency did not investigate as it did not meet the definition of abuse. The facility conducted an internal investigation and deemed the allegation unsubstantiated. Staff involved received verbal coaching, education, and suspension pending investigation.
Findings
The investigation found that an allegation of abuse involving staff and a resident was not reported timely to the appropriate authorities. The incident was ultimately deemed unsubstantiated after internal investigation and no external investigation was conducted by the local agency. Staff received coaching and education on abuse reporting and resident rights.
Citations (3)
Failure to immediately report suspected abuse of a resident to the Local Area Agency on Aging as required.
Failure to report the incident or condition to the Department’s personal care home regional office within 24 hours as required.
Resident abuse incident involving staff striking a resident and verbal abuse.
Report Facts
Residents Served: 31
Total Daily Staff: 62
Waking Staff: 47
Current Hospice Residents: 7
Residents 60 Years or Older: 30
Residents with Mobility Need: 31
Residents with Physical Disability: 1
Inspection Report — May 18, 2023
Complaint Investigation
Date: May 18, 2023
Visit Reason
The inspection was conducted as a complaint investigation during an unannounced partial inspection on 05/18/2023.
Complaint Details
The inspection was complaint-related, but no deficiencies or citations were found, indicating no substantiated issues.
Findings
No regulatory citations or deficiencies were identified as a result of this inspection.
Report Facts
Residents Served: 26
Current Residents in Hospice: 2
Residents Age 60 or Older: 25
Residents with Mental Illness: 6
Residents with Mobility Need: 26
Residents with Physical Disability: 1
Inspection Report — Mar 22, 2023
Follow-Up
Date: Mar 22, 2023
Visit Reason
The inspection was a partial, unannounced follow-up visit triggered by an incident to verify the implementation of a previously submitted plan of correction.
Findings
The facility was found to have fully implemented the plan of correction related to delayed locking devices on exit doors, including posting required signage and repairing a malfunctioning delayed locking mechanism on the main exit door.
Citations (2)
Directions for operating the home's delayed locking mechanism were not posted at the main exit door.
The delayed locking device on the main exit door malfunctioned, allowing the door to open without the required 15-second delay.
Report Facts
Residents Served: 32
Total Daily Staff: 64
Waking Staff: 48
Current Hospice Residents: 3
Inspection Report — Nov 22, 2022
Renewal
Date: Nov 22, 2022
Visit Reason
The inspection was conducted as a renewal and complaint investigation of the assisted living facility to assess compliance with applicable regulations and verify correction of previous deficiencies.
Findings
The inspection identified multiple deficiencies including failure to post required influenza information, unsigned resident contracts, unsecured poisonous materials, improper food storage and labeling, missing thermometers in refrigeration units, outdated medications, incomplete preadmission screening forms, and unsigned support plans. All deficiencies were addressed with corrective plans and retraining, with full implementation by December 27, 2022.
Citations (10)
Required influenza information was not posted in the home as required by the Influenza Awareness Act.
Resident-home contracts for three residents were not signed by the residents nor marked as incompetent to sign.
A 10 ounce spray bottle of concentrated disinfectant was unlocked and accessible to residents not assessed as safe with poisons.
An unlabeled, undated tray of partially consumed tiramisu was found in the kitchen refrigerator.
No thermometer was present in the freezer portion of the refrigerator/freezer in the kitchenette.
Food items including frozen sausage patties, beer battered cod, and fish filets were stored in unsealed containers.
A 36 oz container of thickener prescribed to a deceased resident was found in the home.
A prescribed medication for Resident #3 was not available in the home.
Resident #2’s preadmission screening form lacked documentation of IADL needs, sensory needs, and medical/psychological/behavioral diagnoses.
Staff Member A did not sign the support plan for Resident #3 despite participating in its development.
Report Facts
Residents Served: 31
Current Residents in Hospice: 7
Residents Diagnosed with Mental Illness: 16
Residents with Mobility Need: 31
Residents Age 60 or Older: 31
Inspection Report — Sep 16, 2021
Renewal
Date: Sep 16, 2021
Visit Reason
The document is a renewal application and license issuance for the Personal Care Home 'Magnolias of Lancaster' pursuant to Title 55, PA Code, Chapter 2600. The Department advises that an onsite inspection will be conducted within the next twelve months as part of the annual inspection requirement.
Findings
No inspection findings are reported in this document. It confirms the issuance of a regular license in response to the renewal application and states that enforcement action will be taken if noncompliance is found during future inspections.
Report Facts
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jamie L. Buchenauer | Deputy Secretary, Office of Long-term Living | Signed the renewal license letter |
Inspection Report — Apr 5, 2021
Renewal
Date: Apr 5, 2021
Visit Reason
The inspection was a full, unannounced renewal inspection conducted on 04/05/2021 to review compliance with licensing requirements.
Findings
The submitted plan of correction was fully implemented and accepted. Deficiencies included lack of a carbon monoxide detector in a resident wing, missing CPR and first aid training for at least one staff member, incomplete staff training records, absence of a thermometer in the refrigerator, and an expired medication found in a resident's medication cart. All issues were corrected with documented plans of correction and compliance was maintained.
Citations (5)
No approved carbon monoxide alarm installed in A Wing in proximity to the exhaust vent.
No record of CPR and first aid training for Staff Member A and Staff Member B.
Staff Member C's training records did not include residents' rights and mandatory reporting of abuse and neglect within the first 40 hours.
No thermometer in the refrigerator located in the 'Country Kitchen'.
An expired medication dated 11/30/2019 was found in the home's medication cart for Resident #1.
Report Facts
Residents Served: 16
Current Hospice Residents: 5
Total Daily Staff: 32
Waking Staff: 24
Inspection Report — Feb 17, 2021
Complaint Investigation
Date: Feb 17, 2021
Visit Reason
The inspection was conducted as a complaint investigation to review compliance with regulations following a reported medication error and other concerns at the facility.
Complaint Details
The visit was complaint-related due to a medication error where Resident 1 was not given prescribed medication and the error was not reported to the Department. The complaint was substantiated by the findings.
Findings
The inspection found that a medication error occurred on January 7, 2021, when a resident was not given prescribed Mirtazapine 7.5 mg, and the incident was not reported to the Department as required. Additionally, directions for operating the home's locking mechanism were not conspicuously posted near the front door. Plans of correction were accepted and implemented for all deficiencies.
Citations (3)
Failure to report a medication error to the Department within 24 hours as required.
Medication prescribed to Resident 1 was not administered as ordered.
Directions for operating the home's locking mechanism were not conspicuously posted near the front door.
Report Facts
Residents Served: 20
Staffing Hours: 40
Waking Staff: 30
Inspection Report — Jul 24, 2020
Renewal
Date: Jul 24, 2020
Visit Reason
The document is a renewal application and license issuance for the Personal Care Home 'Magnolias of Lancaster' pursuant to Title 55, PA Code, Chapter 2600. The Department will conduct an onsite inspection within the next twelve months as required by regulation.
Findings
No inspection findings are reported in this document. It confirms the issuance of a regular license following the renewal application.
Report Facts
Inspection Report — Jun 8, 2020
Complaint Investigation
Date: Jun 8, 2020
Visit Reason
The inspection was conducted as a complaint investigation to review compliance with regulations at Magnolias of Lancaster.
Complaint Details
The inspection was complaint-driven and the plan of correction was submitted and accepted, with full implementation confirmed.
Findings
The submitted plan of correction was found to be fully implemented. Deficiencies related to resident assistance with activities of daily living and following prescriber's orders were addressed with corrective actions.
Citations (2)
23a. Resident #1 required extensive assistance with supervision due to cognitive impairment, but no staff supervised the resident during an emergency transport event.
187d. Resident #1 was given crushed pain relief medication without physician orders to do so, violating prescriber directions.
Report Facts
Residents Served: 25
Current Hospice Residents: 8
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jonathan Ellis | Administrator | Named as facility administrator |
| Laura Heemer | Lead Inspector | Lead inspector for the 06/08/2020 complaint investigation |
| Brett Swanger | Human Services Licensing Supervisor | Lead reviewer for follow-up and document submissions |
Inspection Report — Feb 5, 2020
Complaint Investigation
Date: Feb 5, 2020
Visit Reason
The inspection was a complaint investigation conducted as a partial, unannounced visit to the Magnolias of Lancaster facility on February 5, 2020.
Complaint Details
The inspection was triggered by a complaint and was a partial, unannounced visit. The plan of correction was approved and fully implemented.
Findings
The inspection found that Resident #1's medical evaluation dated 10/12/19 did not include required elements such as weight, pulse rate, temperature, blood pressure, body functioning, health status, and cognitive functioning. The submitted plan of correction was fully implemented as of June 12, 2020.
Citations (1)
2600.141(a): Resident #1's medical evaluation dated 10/12/19 did not include weight, pulse rate, temperature, blood pressure, body functioning, health status, or cognitive functioning.
Report Facts
Residents Served: 29
Current Residents: 6
Residents Age 60 or Older: 29
Residents with Mobility Need: 29
Inspection Report — May 16, 2019
Annual Inspection
Date: May 16, 2019
Visit Reason
The inspection was an annual licensing inspection conducted on May 16 and May 17, 2019, to assess compliance with 55 Pa.Code Ch. 2600 relating to Personal Care Homes.
Findings
The inspection identified multiple violations related to resident supervision, staff training, medication storage procedures, and support plan documentation. Plans of correction were submitted addressing these issues with partial implementation progress noted.
Citations (5)
2600.23.a. A home shall provide each resident with assistance with ADLs as indicated in the resident’s assessment and support plan. The resident’s need for supervision as extensive was not met on 05/07/19 when the resident exited the building unattended.
2600.65.g. Direct care staff did not have annual training related to fire safety and emergency preparedness during training year 2018.
2600.185.a. The home did not implement procedures for safe storage, access, security, distribution and use of medications and medical equipment. A glucometer was found on the medication cart with unidentifiable blood sugar measurements and incorrect programming.
2600.234.b. The support plan for Resident 3 did not document medical diagnoses and support services to address the needs associated with the diagnoses.
2600.234.d. Resident 2’s support plan did not document dietary needs for mechanical soft foods and nectar thick liquids as ordered by the physician, nor the home's plan to meet wound care needs.
Report Facts
Residents Served: 27
Current Hospice Residents: 8
Total Daily Staff: 54
Waking Staff: 41
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Julia M. Seifried | Administrator, ED | Signed plans of correction and named as responsible party in findings. |
Notice — May 7, 2019
Date: May 7, 2019
Visit Reason
The document is a renewal notification letter confirming receipt of the renewal application and advising of the requirement for an annual onsite inspection within the next twelve months.
Findings
No inspection findings are reported in this document; it serves as a license renewal confirmation and informational notice about future inspections.
Report Facts
Inspection Report — Apr 18, 2019
Complaint Investigation
Date: Apr 18, 2019
Visit Reason
The inspection was an unannounced, partial inspection conducted due to an incident reported at the facility.
Complaint Details
The inspection was triggered by an incident involving a malfunctioning motorized chair that caught fire and concerns about medication administration and support plan documentation.
Findings
Violations of 55 Pa.Code Ch. 2600 related to furniture and equipment safety, medication storage, support plan documentation, and hospice services were found. Plans of correction were submitted and partially implemented as of the report date.
Citations (4)
Regulation 2600.95: Furniture and equipment must be in good repair, clean, and free of hazards. A motorized reclining chair malfunctioned and caught fire after family notification but no repairs or removal occurred timely.
Regulation 2600.183b: Prescription medications, OTC medications, CAM and syringes must be locked. Resident 1 was found with unlocked Minerin cream and assessed as incapable of self-administration.
Regulation 2600.227d: The resident's support plan must document medical, dental, vision, hearing, mental health, or behavioral care services. Hospice services were initiated but the support plan was not updated to reflect provider contact information or services.
Regulation 2600.227g: Individuals participating in the development of the support plan must sign and date it. The support plan for Resident 1 lacked signatures from the home's representative, the resident, and the responsible party.
Report Facts
Residents Served: 24
Current Hospice Residents: 7
Resident Age 60 or Older: 24
Residents with Mobility Need: 24
Resident Diagnosed with Mental Illness: 1
Inspection Report — Jan 7, 2019
Complaint Investigation
Date: Jan 7, 2019
Visit Reason
The inspection was conducted due to an incident reported at the facility.
Complaint Details
The visit was triggered by an incident complaint. The violation involved missing signatures on a resident's support plan.
Findings
The inspection found a violation related to the support plan for Resident 1, which lacked the resident's signature or documentation of inability or refusal to sign. A plan of correction was submitted addressing the issue.
Citations (1)
55 Pa.Code §2600 2600.227(h) - Resident 1's support plan did not contain the resident's signature or documentation of inability or refusal to sign. This is a violation of the requirement to document refusal or inability to sign support plans.
Report Facts
Number of Residents Served: 21
Total Daily Staff: 42
Waking Staff: 32
Number of Current Hospice Residents: 8
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Julia Seifried | Administrator | Signed violation report and plan of correction |
| Laura Heemer | Department representative on-site during inspection |
Inspection Report — Aug 10, 2018
Complaint Investigation
Date: Aug 10, 2018
Visit Reason
The inspection was conducted as a complaint and incident investigation related to violations of 55 Pa.Code Chapter 2600 for Personal Care Homes at Magnolias of Lancaster.
Complaint Details
The inspection was triggered by a complaint and incident involving sexually inappropriate behavior by Resident 1 towards other residents. The complaint was substantiated by observations and staff reports during the inspection.
Findings
The inspection found violations involving neglect and failure to prevent sexual abuse and inappropriate behaviors among residents, incomplete medical evaluations, and inadequate support plans. The facility failed to update assessments and support plans to address residents' sexually aggressive behaviors and did not complete timely medical evaluations for admissions.
Citations (3)
55 Pa.Code 2600.42(b) - A resident was subjected to sexual inappropriate behavior and the home failed to initiate formal plans or update assessments to address these behaviors, placing other residents at risk of harm.
55 Pa.Code 2600.231(b) - The medical evaluation for Resident 2's admission was completed six days after admission, not within the required 60 days prior to admission.
55 Pa.Code 2600.234(d) - The support plan for Resident 1 did not reflect recent sexually inappropriate behaviors and was not updated to meet supervision needs, and the plan for Resident 2 lacked documentation to meet supervision needs.
Report Facts
Number of Residents Served: 24
Number of Current Hospice Residents: 8
Number of Hospice Residents in past year: 12
Number of Residents 60 Years or Older: 24
Number of Residents with Mobility Need: 24
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jessica Etter | Administrator | Named in facility header |
| Megan Campbell | Legal Entity Representative | Signed Plan of Correction documents |
Inspection Report — Jul 3, 2018
Complaint Investigation
Date: Jul 3, 2018
Visit Reason
The inspection was conducted as a complaint investigation at Magnolias of Lancaster to assess compliance with 55 Pa.Code Chapter 2600 relating to Personal Care Homes.
Complaint Details
The inspection was triggered by a complaint. The report documents substantiated issues including resident neglect, inadequate supervision, and incomplete documentation in resident support plans.
Findings
Violations were found related to failure to provide assistance with activities of daily living as indicated in resident support plans, resident neglect and inadequate supervision leading to unsafe conditions, improper medication administration, and failure to ensure resident signatures on support plans. Plans of correction were partially implemented with ongoing monitoring.
Citations (4)
55 Pa.Code §2600.23(a) - The resident assessment support plan for Resident #1 showed missing documentation of two-hour incontinence checks at 11:00 am and 1:00 pm.
55 Pa.Code §2600.42(b) - Resident #1 was found outside alone in an unsupervised courtyard with temperatures reaching a minimum of 90 degrees, resulting in sunburn and skin lesions requiring medical intervention.
55 Pa.Code §2600.202 - Prohibited procedures including seclusion, adverse conditioning, pressure point techniques, chemical and mechanical restraints, and manual restraints were addressed; Resident #2 and #3 received Lorazepam (PRN) for anxiety/agitation as prescribed.
55 Pa.Code §2600.227(g) - Resident #1's support plan lacked required signatures and dates, indicating incomplete documentation of agreement to the plan.
Report Facts
Number of Residents Served: 26
Number of Current Hospice Residents: 7
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jessica Etter | Administrator | Named as legal entity representative and signed plan of correction documents |
| Gloria Emick | Human Services Licensing Supervisor | Signed the cover letter and approved plan of correction |
Inspection Report — May 22, 2018
Renewal
Date: May 22, 2018
Visit Reason
The inspection was a renewal licensing inspection conducted by the Pennsylvania Department of Human Services Bureau of Human Services Licensing on May 22, 2018.
Findings
The inspection found violations of 55 Pa.Code Chapter 2600 related to personal care home regulations, including unsigned resident contracts, failure to conduct monthly fire drills, and incomplete medical evaluation documentation.
Citations (3)
55 Pa.Code §2600.25(b): The contract for Resident #1 was not signed by the resident.
55 Pa.Code §2600.132(a): The facility did not conduct a fire drill during June 2017 as required monthly.
55 Pa.Code §2600.141(a)(2): The medical evaluation for Resident #2 did not document the resident's ability to self-administer medications and other required assessments were incomplete for Resident #1.
Report Facts
Number of Residents Served: 26
Total Daily Staff: 52
Walking Staff: 39
Number of Current Hospice Residents: 4
Number of Hospice Residents in Past Year: 12
Number of Residents 80 Years or Older: 25
Number of Residents with Mobility Need: 25
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jessica Etters | Executive Director | Named as Administrator and signed plan of correction documents related to violations. |
| Jacqueline L. Rowe | Director | Signed cover letter from Bureau of Human Services Licensing. |
Notice — Apr 23, 2018
Date: Apr 23, 2018
Visit Reason
The document is a response to a waiver request for qualifications of direct care staff persons under Pennsylvania Code Chapter 2600 relating to personal care homes.
Findings
The Department of Human Services determined that a waiver is not needed as the individual meets the educational requirements to serve as a direct care staff person. The facility must keep a record of this letter and related educational documents in the personnel file.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jill Kachmar | Regulatory Licensing Manager | Signed the waiver determination letter. |
Inspection Report — Apr 19, 2018
Renewal
Date: Apr 19, 2018
Visit Reason
The document is a renewal application and license issuance for the Personal Care Home 'Magnolias of Lancaster'. The Department notifies that an annual onsite inspection will be conducted within the next twelve months as required by regulation.
Findings
No inspection findings are reported in this document. It primarily serves as a license renewal notification and confirmation of future inspection requirements.
Inspection Report — Nov 8, 2017
Complaint Investigation
Date: Nov 8, 2017
Visit Reason
The inspection was an unannounced partial inspection triggered by an incident involving Resident #1, focusing on compliance with 55 Pa.Code Chapter 2600 related to Personal Care Homes.
Complaint Details
The investigation was triggered by an incident where Resident #1 eloped from the home and was found at a local business. The complaint was substantiated based on findings of neglect and inadequate supervision.
Findings
The facility was found deficient in implementing an effective plan of supervision to safely manage Resident #1's exit-seeking behaviors. The support plan failed to specify staff check frequency and was not updated to include additional supervision provided by outside agencies.
Citations (3)
55 Pa.Code §2600.42(b) - A resident was neglected when staff failed to implement an effective supervision plan to manage exit-seeking behaviors, resulting in the resident leaving the home unsupervised and causing property damage.
55 Pa.Code §2600.227(c) - The support plan did not specify how frequently staff should check Resident #1 and was not updated to address ongoing exit-seeking behaviors or reassess supervision needs.
55 Pa.Code §2600.227(d) - The resident's support plan was not updated to include additional supervision by outside agencies or referrals for physical, occupational, speech therapy, and psychiatric nursing consults.
Report Facts
Number of Residents Served: 30
Number of Current Hospice Residents: 3
Number of Hospice Residents in Past Year: 8
Number of Residents Served in Secured Dementia Care Unit: 30
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Donna Handwerk | Director of Resident Care | Named as legal entity representative signing the plan of correction related to supervision and support plan deficiencies. |
Inspection Report — Jun 22, 2017
Annual Inspection
Date: Jun 22, 2017
Visit Reason
The inspection was an annual licensing inspection conducted by the Department of Human Services on June 22, 2017, for the facility Magnolias of Lancaster.
Findings
Multiple violations of 55 Pa.Code Chapter 2600 were found, including failure to provide quarterly financial transaction accounts to residents, unsecured poisonous and combustible materials, incomplete fire drill records, medication management issues, and improper posting of key-locking device directions. Plans of correction were submitted and partially or fully implemented.
Citations (7)
2600.20(b)(8) The home failed to provide residents #1 and #2 with quarterly accounts of financial transactions since December 2016.
2600.82(c) Poisonous material Barbicide was found unlocked and accessible in the salon, and residents were not assessed for safe use.
2600.125(b) Combustible materials including hairspray and nail polish were unlocked and accessible in the salon.
2600.132(c) The fire drill record for 11/30/16 listed 26 residents with only 7 evacuated; on 1/23/17 only 8 of 21 residents were evacuated.
2600.183(d) Expired and discontinued medications for residents #4 and #5 were present on the medication cart and in the home.
2600.185(a) Resident #3's medication was removed from a blister card and split; one half was taped in place.
2600.33(c) Directions for operating key-locking devices were not conspicuously posted near the devices in the secured dementia care unit.
Report Facts
Number of Residents Served: 26
Number of Current Hospice Residents: 8
Number of Hospice Residents in Past Year: 10
Number of Residents Evacuated: 7
Number of Residents Evacuated: 8
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Susan McClain | Executive Director | Named as administrator and signer of plans of correction related to multiple violations. |
Inspection Report — May 15, 2017
Renewal
Date: May 15, 2017
Visit Reason
The document is a renewal application and license issuance for the Personal Care Home 'Magnolias of Lancaster' to operate under Title 55, PA Code, Chapter 2600. The Department advises that an onsite inspection will be conducted within the next twelve months as part of the annual inspection requirement.
Findings
No inspection findings are reported in this document. It serves as a license renewal confirmation and notification of future inspection requirements.
Report Facts
Inspection Report — Dec 20, 2016
Complaint Investigation
Date: Dec 20, 2016
Visit Reason
The inspection was conducted as a complaint investigation at Magnolias of Lancaster to assess compliance with 55 Pa.Code Chapter 2600 relating to Personal Care Homes.
Complaint Details
The inspection was triggered by a complaint. The violations were confirmed by staff members and documentation review. The complaint was substantiated based on the findings.
Findings
The inspection identified multiple violations including a splintered door that could not be completely closed, residents lacking access to their bedrooms at all times, delayed medication administration, and failure to involve a resident and their designated person in the development of the support plan.
Citations (4)
55 Pa.Code 2600.88(a): The door to Apartment C4 was splintered at the door jamb and could not be completely closed.
55 Pa.Code 2600.101(i): Residents did not have access to their bedrooms at all times and had to wait for staff to open their apartments.
55 Pa.Code 2600.187(d): Resident #1 was prescribed Nitrofuratoin on 12/5/16 but medication was not administered until 12/7/16.
55 Pa.Code 2600.234(e): Resident #1 and the designated person were not involved in the development and revisions of the support plan dated 9/15/16.
Report Facts
Number of Residents Served: 23
Number of Current Hospice Residents: 5
Number of Residents Age 60 or Older: 23
Number of Residents with Mobility Needs: 23
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Tressia Day | Interim Executive Director | Named in multiple plans of correction related to violations |
Inspection Report — Jul 7, 2016
Renewal
Date: Jul 7, 2016
Visit Reason
The inspection was a renewal licensing inspection conducted by the Pennsylvania Department of Human Services on July 7, 2016, for the facility Magnolias of Lancaster.
Findings
The inspection identified multiple violations related to financial transaction accounting, staff training in first aid and CPR, administrator orientation documentation, and medication administration records. Plans of correction were submitted addressing each violation with specified corrective actions and target dates.
Citations (4)
55 Pa.Code 2600.20(b)(8) - The home did not provide Residents #4 and #5 an itemized quarterly account of funds held by the home since 2/11/16.
55 Pa.Code 2600.63(a) - No staff trained in first aid and certified in obstructive airway techniques and CPR were present from 11 PM to 7 AM on specified dates when 26 residents were in the home.
55 Pa.Code 2600.64(a) - The administrator could not provide documentation for completion of the Department of Human Services Administrator Orientation Course.
55 Pa.Code 2600.187(a) - Medication administration records for Residents #1, #2, and #3 did not list the diagnosis or purpose for prescribed medications.
Report Facts
Number of Residents Served: 26
Number of Current Hospice Residents: 7
Number of Hospice Residents in past year: 19
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kevin Cysyk | Regional Director of Operations | Signed plans of correction related to multiple violations. |
Notice — May 18, 2016
Date: May 18, 2016
Visit Reason
The document serves as a renewal notification and license issuance for the Personal Care Home 'Magnolias of Lancaster' following the receipt of a renewal application.
Findings
The Department confirms receipt of the renewal application and states that an onsite inspection will be conducted within the next twelve months as required by regulation. No findings or deficiencies are reported in this document.
Report Facts
Inspection Report — May 11, 2016
Complaint Investigation
Date: May 11, 2016
Visit Reason
The inspection was conducted as a complaint investigation with unannounced visits on May 11 and May 20, 2016, to assess compliance with 55 Pa.Code Chapter 2600 relating to Personal Care Homes.
Complaint Details
The inspection was complaint-driven and unannounced. The violation related to lack of resident or designated person involvement in the support plan was substantiated.
Findings
A violation was found regarding the involvement of the resident or the resident's designated person in the development and revisions of the support plan. Specifically, Resident #2 and their designated person were not involved in developing the support plan dated 4/3/16.
Citations (1)
Regulation 55 Pa.Code §2600.234(e) requires the resident or designated person to be involved in the development and revisions of the support plan. Resident #2 and the resident's designated person were not involved in developing the support plan dated 4/3/16.
Report Facts
Number of Residents Served: 27
Total Daily Staff: 54
Waking Staff: 41
Number of Residents 60 Years or Older: 26
Number of Current Hospice Residents: 7
Number of Hospice Residents in Past Year: 12
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Heather Miller | Administrator | Named as facility administrator on page 2. |
| Gloria Emick | Human Services Licensing Supervisor | Signed the cover letter on page 1. |
| Kevin Coyle | Regional Director of Operations | Signed the Plan of Correction on page 4. |
| Lori Gensil | Department of Human Services representative conducting inspection on May 11 and 20, 2016, noted on page 2. |
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