15 Reports
Inspection Report — Feb 25, 2026
Annual Inspection
Date: Feb 25, 2026
Visit Reason
Licensing Program Analyst Sparkle Day conducted an unannounced visit to conduct the one-year inspection of the facility.
Findings
The facility was found to have several Type B deficiencies including lack of grab bars in all resident shower areas, staff without updated First Aid certificates, missing health screenings for staff, incomplete medical assessments for residents, missing pre-admission appraisal for one resident, and failure to conduct quarterly fire drills.
Citations (6)
All bathrooms did not have grab bars in shower areas which poses a potential health, safety or personal rights risk to persons in care.
Three staff did not have updated First Aid Certificates on file which poses a potential health, safety or personal rights risk to persons in care.
Staff Michael Yniesta did not have a health screening on file which poses a potential health, safety or personal rights risk to persons in care.
Three residents did not have medical assessments on file which poses a potential health, safety or personal rights risk to persons in care.
Resident #4 did not have Pre-Admission Appraisal on file which poses a potential health, safety or personal rights risk to persons in care.
The last dated fire drill noted in the facility was March 15, 2025 which poses a potential health, safety or personal rights risk to persons in care.
Report Facts
Staff without updated First Aid Certificates: 3
Residents without medical assessments: 3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Michael Yniesta | Caregiver | Mentioned in relation to inspection and missing health screening |
| Sherryl Rafols | Administrator/Director | Facility Administrator |
Inspection Report — Dec 29, 2025
Complaint Investigation
Date: Dec 29, 2025
Visit Reason
An unannounced complaint investigation was conducted in response to allegations that staff yelled at a resident and made inappropriate comments towards the resident.
Complaint Details
The complaint investigation was unsubstantiated based on interviews, observations, and record reviews. Allegations included staff yelling at a resident and making inappropriate comments. All staff and residents denied these allegations, and no evidence supported them.
Findings
The investigation included interviews with staff and residents, and a review of relevant documents. All interviewed staff and residents denied the allegations, and no evidence was found to substantiate the claims. The allegations were deemed unsubstantiated and no deficiencies were cited.
Report Facts
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Pamela Bunker | Licensing Program Analyst | Conducted the complaint investigation |
| Sherryl Rafols | Administrator | Facility administrator named in the report |
| Marilynn Yniestas | Met with the Licensing Program Analyst during the investigation | |
| Mark Loo | Licensee/Administrator | Spoke with the Licensing Program Analyst during the investigation |
| Stephanie Cifuentes | Supervisor | Supervisor overseeing the investigation |
Inspection Report — Sep 18, 2025
Complaint Investigation
Date: Sep 18, 2025
Visit Reason
The visit was an unannounced Case Management - Deficiencies inspection conducted in conjunction with Complaint Control #11-AS-20191113101336 due to observations related to the restraint of a resident.
Complaint Details
The allegation that a resident was restrained by the hands to the bedrails was found to be substantiated based on evidence gathered, interviews, and records reviewed.
Findings
The investigation found that Resident #1 was restrained to the bedrails using cloth restraints around the wrists while wearing gloves, which was substantiated as a violation of personal rights. Staff admitted the restraints were used to prevent the resident from removing a Foley catheter and scratching wounds. A citation was issued for this deficiency.
Citations (1)
Resident was restrained by the hands to the bedrails using cloth restraints, violating personal rights.
Report Facts
Plan of Correction Due Date: Sep 19, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Mark Loo | Administrator | Contacted by phone during inspection and participated in exit interview |
| Marilyn Nery | Caregiver | Met with Licensing Program Analyst during inspection and involved in restraint observations |
| Ernand Dabuet | Licensing Program Analyst | Conducted the unannounced visit and authored the report |
| Janae Hammond | Licensing Program Manager | Named in the report as Licensing Program Manager |
Inspection Report — Sep 10, 2025
Complaint Investigation
Date: Sep 10, 2025
Visit Reason
An unannounced complaint investigation was conducted in response to an allegation that the licensee was restricting resident's visitations.
Complaint Details
The allegation was that the licensee was restricting resident's visitations. The investigation included interviews with staff, residents, and a witness, as well as review of visitor sign-in sheets and resident records. The allegation was found to be unsubstantiated due to lack of evidence proving restriction of visitation.
Findings
The investigation found that although there were delays in responding to visitors, residents were not restricted from having visitors. Staff and witness interviews confirmed that visitors were allowed, and the allegation was found to be unsubstantiated.
Report Facts
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Bernadette Allen | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Sherryl Rafols | Administrator | Facility administrator named in the report |
| Marilyn Nery | Support Staff | Met with the Licensing Program Analyst during the investigation |
Inspection Report — Mar 14, 2025
Annual Inspection
Date: Mar 14, 2025
Visit Reason
An unannounced annual visit was conducted using the CARE Inspection tool to evaluate compliance with licensing requirements for the facility.
Findings
The facility was generally found to be clean, safe, and well-maintained with proper supplies and equipment. However, deficiencies were cited related to missing staff training records, incomplete resident files, lack of recent emergency drills, and outdated emergency plan documentation.
Citations (4)
Two staff members (S3 and S4) did not have training records for 2024 or 2025, violating training requirements including dementia care and hospice care training.
Resident R2 did not have an Admission Agreement on file.
The last documented emergency drill was conducted on 09/27/2024, which is not compliant with quarterly drill requirements.
The facility's emergency plan (LIC610-E) was last updated on 08/05/2011 and has not been reviewed or updated annually as required.
Report Facts
Residents present: 4
Plan of Correction Due Date: Mar 24, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Marilyn Nery | Caregiver | Met with Licensing Program Analyst during inspection and participated in exit interview |
| Wendy Gibbs | Licensing Program Analyst | Conducted the inspection and authored the report |
| Eva M Alvarez | Supervisor | Supervisor overseeing the inspection process |
Inspection Report — Nov 20, 2024
Complaint Investigation
Date: Nov 20, 2024
Visit Reason
An unannounced complaint investigation was conducted due to an allegation that staff did not ensure a resident was able to return to the facility after hospitalization.
Complaint Details
The complaint alleged that after a resident was transferred to the Emergency Department, attempts to contact the facility staff were unsuccessful, resulting in the resident being transferred back to the hospital. The allegation was unsubstantiated after investigation.
Findings
The investigation included interviews with staff and residents, a facility tour, and document reviews. No evidence was found to substantiate the allegation, and staff and residents reported no issues with residents returning to the facility. The allegation was determined to be unsubstantiated.
Citations (1)
A technical violation was issued, please see attached LIC9102.
Report Facts
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Wendy Gibbs | Licensing Evaluator | Conducted the complaint investigation |
| Sherryl Rafols | Administrator | Facility administrator interviewed during investigation |
| Marilyn Nerry | Caregiver | Met with during the investigation and exit interview |
| Eva M Alvarez | Supervisor | Supervisor overseeing the investigation |
Inspection Report — Mar 15, 2024
Annual Inspection
Date: Mar 15, 2024
Visit Reason
An unannounced annual required visit was conducted using the CARE Inspection Tool to evaluate compliance with licensing requirements for a facility serving clients with dementia aged 60 and above.
Findings
The inspection found multiple deficiencies including expired first aid documentation for staff, lack of auditory exit monitoring devices, missing personal property forms for residents, facility cleanliness and maintenance issues, expired administrator certification, and lack of proof of liability insurance. Plans of correction were required for all deficiencies.
Citations (6)
Administrator and caregiver have expired first aid documentation in their personnel files.
Bedroom A with a sliding exit door lacks an auditory device to monitor exits.
Client #1 and Client #3 do not have personal property and valuables forms in their files.
Facility walls are dirty, paint is chipping, and spider webs are present.
No active administrator certificate posted at the facility or in administrator file; expired certificate observed.
Facility staff could not provide proof of active liability insurance at the time of visit.
Report Facts
Plan of Correction due date: Mar 29, 2024
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Crisostono Gaytos | Caregiver | Met with Licensing Program Analyst during inspection and named in findings |
| Sherryl Rafols | Administrator | Named in findings related to expired certifications and documentation |
Inspection Report — Nov 7, 2023
Complaint Investigation
Date: Nov 7, 2023
Visit Reason
An unannounced complaint investigation was conducted following allegations that staff were not keeping medications and dangerous items in a safe and locked location.
Complaint Details
The complaint involved two allegations: 1) staff not keeping medications in a safe and locked location, and 2) staff not keeping dangerous items in a safe and locked location. After investigation, there was insufficient evidence to substantiate the allegations, and they were deemed unsubstantiated.
Findings
The investigation included interviews with staff, residents, and a witness, as well as observations of the facility. All parties denied the allegations, and no signs of neglect or abuse were observed. Medications and dangerous items were found to be securely stored. The allegations were deemed unsubstantiated.
Report Facts
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Pamela Bunker | Licensing Program Analyst | Conducted the complaint investigation |
Inspection Report — Jul 27, 2023
Follow-Up
Date: Jul 27, 2023
Visit Reason
The visit was a follow-up on deficiencies issued during a prior visit on 7/21/2023 to verify correction of cited issues.
Findings
The follow-up visit found that some deficiencies from 7/21/2023, including unlocked medication cabinet and accessible cleaning chemicals, had not been fully corrected, resulting in civil penalties being issued.
Citations (4)
Hot water temperature in facility kitchen was 120.8 F on 7/21/23 and 124.3 F on 7/27/23.
Cabinet in kitchen holding medication was not locked on 7/21/23; locks were present but not engaged on 7/27/23.
Bottle of Lysol under bathroom sink cabinet did not have a lock on 7/21/23; Lysol was removed by 7/27/23.
Lysol and Clorox wipes located on rack above toilet accessible to residents on 7/21/23; removed by 7/27/23.
Report Facts
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Chris Gaytos | Caregiver | Met with Licensing Program Analyst during follow-up visit and received report, civil penalties, and appeal rights. |
| Felisa Shirley | Licensing Program Analyst | Conducted follow-up visit and observed deficiencies. |
| Stephanie Cifuentes | Supervisor | Supervisor named in report. |
Inspection Report — Jul 21, 2023
Date: Jul 21, 2023
Visit Reason
Licensing Program Analyst Felisa Shirley conducted a Case Management visit to follow up on Annual inspections processed on prior visits dated 3/28/23 and 5/19/23, to gather information to complete those Annuals.
Findings
Multiple deficiencies were observed including hot water temperature exceeding the allowed maximum, unlocked medication cabinet, improper bed linens, postural supports without physician prescription, and accessible toxic cleaning supplies posing immediate health and safety risks to residents.
Citations (6)
Hot water temperature in kitchen was 120.8 F, exceeding the maximum allowed of 120 F.
Cabinet in kitchen holding medication was not locked, making medications accessible to residents.
Bed in first bedroom did not have proper layers of linens.
Resident had postural supports without a physician's written order.
Bottle of Lysol under bathroom sink was in an unlocked cabinet accessible to residents.
Lysol and Clorox wipes were located on a rack above the toilet accessible to residents.
Report Facts
Deficiencies cited: 6
Plan of Correction Due Dates: 2
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Felisa Shirley | Licensing Program Analyst | Conducted the Case Management visit and documented findings. |
| Stephanie Cifuentes | Supervisor | Supervisor overseeing the licensing evaluation. |
| Chris Gaytos | Staff/Caregiver | Facility staff who met with the Licensing Program Analyst during the visit. |
Inspection Report — May 19, 2023
Annual Inspection
Date: May 19, 2023
Visit Reason
The visit was an unannounced annual required inspection using the new CARE Inspection Tool to evaluate compliance with licensing regulations for the facility.
Findings
Two deficiencies were cited during the inspection: water temperature in the bathroom and kitchen was found to be 131.5°F, exceeding the allowed maximum of 120°F, posing an immediate health and safety risk; and the facility oven was not operational, posing a potential health and safety risk. Four technical assistance advisories were also issued.
Citations (2)
Water temperature in bathroom and kitchen was 131.5°F, exceeding the allowed maximum of 120°F, posing an immediate health, safety or personal rights risk to persons in care.
Facility oven was not operational, posing a potential health, safety or personal rights risk to persons in care.
Report Facts
Deficiencies cited: 2
Technical Assistance issued: 4
Water temperature: 131.5
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Felisa Shirley | Licensing Program Analyst | Conducted the inspection and signed the report. |
| Chris Gaytos | Caregiver | Met with the Licensing Program Analyst during the inspection. |
| Stephanie Cifuentes | Supervisor | Supervisor overseeing the inspection. |
Inspection Report — Mar 28, 2023
Annual Inspection
Date: Mar 28, 2023
Visit Reason
An unannounced annual required visit was conducted using the new CARE Inspection Tool to evaluate compliance with licensing requirements for the facility.
Findings
Several deficiencies were observed including excessively high hot water temperature, unlocked drawers and closets containing knives and scissors, lack of a non-slip mat in the bathroom, and a non-operational oven. Due to time constraints, the annual inspection was not completed and will continue at a later date.
Citations (5)
Hot water temperature in facility bathroom was 150.3F, exceeding safe limits.
Drawers in kitchen holding knives and toxins were not locked.
Hall closet was unlocked and contained a pair of scissors on a shelf.
Facility bathroom did not have a non-slip mat.
Oven in facility kitchen was not operational.
Report Facts
Deficiencies cited: 5
POC Due Date: Mar 29, 2023
POC Due Date: Apr 11, 2023
POC Due Date: Apr 18, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Chris Gaystos | Caregiver | Met with Licensing Program Analyst during inspection and received report and appeal rights |
| Felisa Shirley | Licensing Program Analyst | Conducted the inspection and authored the report |
| Stephanie Cifuentes | Licensing Program Manager | Supervised the inspection and signed the report |
Inspection Report — Mar 15, 2022
Annual Inspection
Date: Mar 15, 2022
Visit Reason
The inspection was a Case Management visit conducted as part of the annual review required to cite the facility for deficiencies.
Findings
Five deficiencies were cited during the visit, including issues with hot water temperature exceeding safe limits, unsafe storage of cleaning chemicals, maintenance problems with resident furniture, incomplete resident records, and unsafe resident accommodations.
Citations (5)
Hot water temperature controls were not maintained within the required range of 105 to 120 degrees F, with observed temperatures of 130.5 F and 130.8 F posing an immediate health and safety risk.
Disinfectants and cleaning solutions were stored on an open shelf accessible to clients, posing an immediate health and safety risk.
Resident dresser in room R4 lacked handles to open drawers, posing a potential health and safety risk.
Medication Administration Records (MAR) were not up to date and maintained correctly, posing a potential health and safety risk.
Resident R1 was housed in a converted garage room shared with staff, posing an immediate health and safety risk.
Report Facts
Deficiencies cited: 5
Hot water temperature: 130.5
Hot water temperature: 130.8
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Don Senaha | Licensing Program Analyst | Conducted the Case Management inspection and cited deficiencies |
| Sherryl Rafols | Administrator | Facility administrator mentioned in the report |
| Chris Gaytos | Caregiver | Caregiver met during the inspection and involved in discussion of deficiencies |
| Mark Loo | Administrator who discussed deficiencies by phone | |
| Eva M Alvarez | Supervisor | Supervisor overseeing the licensing evaluation |
Inspection Report — Mar 15, 2022
Annual Inspection
Date: Mar 15, 2022
Visit Reason
An unannounced annual required visit was conducted with a primary focus on Infection Control measures using the new CARE Inspection Tool.
Findings
The facility was observed to be sanitary, appropriately furnished, and compliant with Title 22 regulations. Five deficiencies were cited during the inspection, and four technical assistance notes were issued.
Citations (1)
Five deficiencies were cited during this inspection visit.
Report Facts
Deficiencies cited: 5
Technical Assistance issued: 4
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Don Senaha | Licensing Program Analyst | Conducted the inspection and evaluation |
| Chris Gaytos | Caregiver | Met with Licensing Program Analyst during the visit and received the report |
Inspection Report — Dec 16, 2021
Complaint Investigation
Date: Dec 16, 2021
Visit Reason
The visit was an unannounced case management evaluation conducted in conjunction with Complaint Control #11-AS-20191113101336 to investigate allegations regarding the restraint of a resident.
Complaint Details
The allegation that Resident #1 was restrained by the hands to the bedrails was found to be SUBSTANTIATED based on evidence gathered, interviews, and records reviewed.
Findings
The investigation substantiated that Resident #1 was restrained to the bedrails using cloth restraints around the wrists, which posed a potential health and safety risk. A deficiency was cited under California Code of Regulations Title 22, Division 6, Chapter 8.
Citations (1)
Staff #1 admitted restraining Resident #1 to bedrails with cloth restraints to prevent removal of Foley catheter and scratching wounds, posing a health and safety risk.
Report Facts
Deficiency Type: 1
Plan of Correction Due Date: Dec 24, 2021
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ulysses Coronel | Licensing Program Analyst | Conducted the unannounced visit and evaluation. |
| Sherryl Rafols | Administrator | Facility administrator involved in the exit interview and receipt of complaint report. |
| Mark Loo | Administrator contacted during the visit. | |
| Janae Hammond | Supervisor | Supervisor overseeing the licensing evaluation. |
| Crisostomo Gaytos | Caregiver | Greeted the Licensing Program Analyst during the visit. |
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