Inspection Reports for
Aa Best Care Homes

The complaint alleged that staff wrongfully evicted a resident. The investigation included interviews, record reviews, and police report verification. The allegation was unsubstantiated as there was no preponderance of evidence to prove the violation occurred.

The investigation found conflicting information regarding the resident's discharge and return to the facility. There was no written eviction letter, and the resident was briefly refused reentry but later allowed back. The allegation was determined to be unsubstantiated due to insufficient evidence.

No deficiencies were cited during the visit. The Licensing Program Analyst provided guidance to the Co-Licensee on submitting the change of ownership application to the Centralized Application Bureau.

No deficiencies were cited during the office meeting. The Co-Licensees agreed to submit a change of ownership application to the Department Centralized Application Bureau.

The complaint alleged the facility failed to provide a due refund to a resident who moved out on June 9, 2025. The investigation confirmed the refund was mailed on October 22, 2025, and the allegation was unsubstantiated.

The investigation found that the facility had mailed the requested refund check of $1420.07 to the resident prior to the visit. The allegation that the facility did not provide the refund was unsubstantiated due to lack of preponderance of evidence.

The complaint alleged that staff did not seek timely medical care for a resident with scabies. The allegation was unsubstantiated as the resident did not alert staff to symptoms and staff were not aware of the diagnosis until after the resident was hospitalized.

The investigation found no evidence that facility staff were aware of the resident's scabies diagnosis in time to seek medical assistance sooner. The allegation was determined to be unsubstantiated due to lack of preponderance of evidence.

The complaint alleged staff financially abused a client by convincing them to give money to repay possibly non-existent debts. Interviews and records review showed the staff member was not forcing payments and the resident gave small amounts voluntarily. The allegation was unsubstantiated.

The investigation found that although the resident believed they owed money and was giving money to a staff member, there was no preponderance of evidence to prove financial abuse occurred. The allegation was determined to be unsubstantiated.

No deficiencies were cited during the visit. The Co-Licensee had not submitted a required corporate structure change application but provided documentation of bed bug clearance from an exterminator. Medication management incidents were previously addressed under a prior complaint.

The investigation found no deficiencies or unusual circumstances leading to the resident's unexpected death. The facility reported a probable heart attack as the cause, and the licensing analyst requested the death certificate for further review.

The complaint investigation was triggered by allegations received on 03/03/2025. The allegations included inadequate supervision leading to a resident wandering away and failure to safeguard residents' monies. Both allegations were unsubstantiated after investigation.

Both allegations were found to be unsubstantiated due to lack of preponderance of evidence. The resident wandering away was confirmed but attributed to cognitive decline with no evidence of elder abuse. The allegation regarding safeguarding of monies could not be determined due to unclear circumstances around a cashed check.

No deficiencies were cited during the office meeting. The co-licensees were informed about submitting a change in corporate structure application and addressing ongoing bed bug issues by May 4, 2025.

No deficiencies were cited during the visit. The Department will review the information obtained to determine if further actions are needed.

The investigation concerned an incident where resident R1 was found with a wound on their ankle, was hospitalized due to inability to walk or put pressure on their leg, and later passed away. The facility reported the incident and all required parties were notified. The resident's responsible party indicated a lung issue as probable cause of death. The facility was asked to provide the death certificate once received.

The Licensing Program Analyst conducted interviews and document reviews related to the incident. No deficiencies were cited during this visit.

No deficiencies were cited during the visit. The facility had previously been cited for not providing supporting evidence of required documentation submission, and the Department is reviewing information to determine further actions.

The facility reported incidents involving two residents with suicidal thoughts and substance abuse issues. The facility took appropriate measures including hospital transports, notifying responsible parties, issuing eviction notices, and ensuring close monitoring and supervision of affected residents. No deficiencies were cited during the visit.

The complaint investigation addressed three allegations: a staff member slapped a resident, a staff member yelled at a resident, and the facility was in disrepair. After interviews, records review, and facility tour, all allegations were determined unsubstantiated due to insufficient evidence.

All allegations including staff slapping a resident, staff yelling at a resident, and facility disrepair were found to be unsubstantiated due to lack of preponderance of evidence. No deficiencies were cited during the inspection.

The complaint investigation addressed allegations including staff failing to treat residents with dignity and privacy, facility not being clean or sanitary, staff not ensuring clean bed linens, personal rights violations, and medications not being given per doctor's orders. All allegations were determined to be unsubstantiated due to lack of preponderance of evidence.

All complaint allegations were found to be unsubstantiated after investigation, interviews, observations, and record reviews. No evidence was found to support violations related to dignity and privacy, facility cleanliness, bed linen care, personal rights, or medication administration.

The complaint alleged residents were smoking inside the facility and near entrances causing smoke to enter resident rooms. The allegation was unsubstantiated after interviews and records review.

The investigation found no clear evidence that residents were smoking inside the facility or violating smoking policies. The allegation was determined to be unsubstantiated due to lack of preponderance of evidence.

No deficiencies were found during the visit. The facility is in the process of issuing a 30-day eviction notice to the resident who made threats. The Department will review documents received.

The complaint investigation was unsubstantiated. Allegations included failure to provide medical attention, staff yelling at residents, theft of personal documents, unlawful eviction, and failure to offer nutritious meals. The investigation found no evidence to support these claims.

The investigation found no preponderance of evidence to substantiate the allegations. Medical attention was provided as required, staff did not yell at residents, no theft of personal documents was found, eviction procedures were within regulation, and nutritious meals were offered properly.

The complaint investigation was unsubstantiated based on records review, interviews, and observations. Allegations included personal rights violations, failure to maintain records, pest presence, improper water temperature, and medication errors. No evidence was found to prove these violations.

The investigation found no evidence to support the allegations. The facility was found to have no pest issues at the time, water temperatures were within regulation, medication was administered as prescribed, and resident rights were respected. The allegations were determined to be unsubstantiated.

The Licensing Program Analysts reviewed the resident's records and discharge documents and determined that the Administrator took appropriate measures to address the incident. No deficiencies were cited during the visit.

All previously cited deficiencies have been corrected. No deficiencies were cited during this inspection. The self-incident report involved a resident who sustained a nasal bone fracture after a fall, with no follow-up appointment required.

No deficiencies were cited during the meeting. The Licensee has submitted training documents to renew the Administrator Certificate and agreed to submit a written plan for oversight while certification is pending.

The visit found that the resident sustained a closed wedge compression fracture of the T12 vertebra after an unwitnessed fall. The resident's records were reviewed and found to require updating. No deficiencies were cited during the visit.

The Licensing Program Analyst determined that the administrator took appropriate measures to address the aggressive behavior between residents. No citations were issued during the visit.

The complaint alleged residents were smoking marijuana inside the facility. The allegation was found unsubstantiated due to lack of evidence.

The investigation found no evidence that residents were smoking marijuana inside the facility. The complaint was unsubstantiated, although two residents who smoke marijuana did not have a doctor's order on file.

The Licensing Program Analyst conducted a risk assessment and reviewed incident reports related to resident falls and hospital transports. No deficiencies were issued during the visit.

The inspection found no deficiencies. The report detailed the resident's falls, injuries, hospital visits, and ongoing medical monitoring.

No deficiencies were cited during the inspection. The facility is working with the resident's responsible party and case worker to address smoking habits and improve health outcomes. Staff training on medication management is scheduled.

The inspection found no deficiencies. Follow-up confirmed that residents with breathing issues were transported to the hospital and receiving prescribed treatments. Death certificates for two residents were reviewed, with one pending submission.

The facility maintained proper infection control measures including visitor screening, staff mask usage, hand hygiene signage, and PPE supplies. No deficiencies were cited during the inspection.