Inspection Reports for
Apple Ridge Assisted Living

The complaint alleged that staff left residents unsupervised for an extended period of time. The investigation included confidential interviews with eleven individuals and review of staffing records. The allegation was found unsubstantiated due to lack of preponderance of evidence.

Based on interviews with staff and residents and review of work schedules, there was insufficient evidence to substantiate the allegation that residents were left unsupervised. The allegation was determined to be unsubstantiated.

The Licensing Program Analyst requested documentation related to the appointment of a new administrator, including a letter from the licensee, administrator certificate, personnel reports, and fingerprint documentation. No deficiencies or violations were noted in the report.

The complaint was unsubstantiated due to lack of preponderance of evidence to prove the alleged violation did or did not occur.

The investigation included interviews and record reviews which confirmed one resident with lice. Although there was mention of a possible second resident with lice, there was insufficient evidence to substantiate the allegation. Therefore, the complaint was determined to be unsubstantiated.

The complaint investigation was unsubstantiated. Allegations included privacy violations, uncomfortable environment, verbal abuse by other residents, and staff retaliation. Interviews with seven individuals and four staff members found no sufficient evidence to prove the allegations. Facility staff offered to move the resident to a different bedroom, which was declined. Privacy and verbal abuse concerns were addressed with involved residents.

Based on interviews with residents and staff and records reviewed, there was insufficient evidence to substantiate the allegations of privacy violations, uncomfortable environment, verbal abuse, and staff retaliation. Conflicting statements from residents and consistent staff reports led to the conclusion that the allegations were unsubstantiated.

The complaint was unsubstantiated based on the preponderance of evidence standard. Interviews with 5 staff members and 7 residents, as well as a review of 7 staff training records, did not corroborate the allegations.

The investigation included interviews with staff and residents and a review of facility records. The allegations were found to be unsubstantiated as most residents and staff reported no concerns, and staff training records were adequate.

The complaint was substantiated based on interviews, record reviews, and observations. Residents reported waiting from 30 minutes to several hours for incontinence care, and staff response to call pendants was often delayed or absent. The facility had previously been cited for this issue under complaint control #27-AS-20250507151513.

The investigation substantiated the allegation that there are not enough staff to meet residents' needs, including delayed response to call pendants and delayed incontinence care. Observations and interviews confirmed long wait times and inadequate staffing.

The complaint was unsubstantiated. Allegations included staff not obtaining timely medical care for a resident and not following physician’s orders. The investigation found no gaps or missed medication doses and confirmed that the resident and responsible party had no concerns. An outside agency confirmed proper diagnostic procedures were not bypassed.

The investigation included record reviews, observations, and interviews with residents, staff, and an outside agency. The allegations were found to be unsubstantiated as there was insufficient evidence to prove the alleged violations occurred.

The complaint involved allegations that staff forced residents to shower and failed to maintain a comfortable temperature. Interviews with seven residents and multiple staff members, as well as temperature recordings on several dates, did not corroborate the allegations. The complaint was found to be unsubstantiated.

The investigation included interviews with residents and staff, record reviews, and temperature observations. The allegations were found to be unsubstantiated as there was insufficient evidence to prove the violations occurred.

The complaint alleged that staff did not ensure residents' personal property was safely secured. The allegation was found to be unsubstantiated after interviews and investigation.

The investigation found no preponderance of evidence to substantiate the allegation. Interviews with staff and all five residents confirmed that residents' personal property was safely secured and there were no concerns with laundry services.

The allegation was that staff refused to provide accommodations to a resident. Interviews with the resident and staff revealed a communication issue, which was resolved amicably. The complaint was found unsubstantiated.

The investigation found the complaint to be unsubstantiated as there was not a preponderance of evidence to prove the alleged violation occurred. No deficiencies were observed or cited during the investigation.

The Licensing Program Analyst conducted the inspection, discussed the report with the Business Office Manager, and followed up on the hiring of a new administrator. Additional interviews and medical record reviews are pending, and a return visit is planned.

The Licensing Program Analyst found that the facility had not submitted all required proof of corrections and plans of action by the due date. Civil penalties were assessed for failure to correct the previously issued citations.

The complaint involved multiple allegations: staff charging residents in excess of Medi-Cal rates, staff interfering with resident privacy, resident leaving the facility unattended due to neglect, and staff not safeguarding resident funds. The investigation concluded all allegations were unsubstantiated.

The investigation found all allegations to be unsubstantiated due to insufficient evidence to prove violations. Interviews and record reviews indicated no overcharging, no privacy violations, unclear if resident left unattended, and unclear if staff failed to safeguard resident funds.

The visit was triggered by a complaint incident report stating that on 2024-09-14, a resident requested Oxytocin medication which was out of stock, resulting in the resident being sent out via Emergency Services for further evaluation.

During the visit, the Licensing Program Analyst obtained relevant medication and physician records but was unable to complete the full review due to time constraints. No deficiencies were found during this visit.

No deficiencies were cited during the visit. Technical assistance was provided regarding notifications of change of use of rooms or buildings.

The Licensing Program Analyst delivered exclusion orders to the facility and explained that the excluded staff member must leave immediately and be removed from all shifts. The excluded staff member was not related to this facility.

The facility was found to be in compliance with no violations cited. All required corrections, including call pendants for residents and functioning heat detector sensors, were completed during the visit.

During the COMP II telephone interview, the administrator demonstrated understanding of facility operation, admission policies, staffing requirements, restrictive health conditions, general provisions, emergency preparedness, complaints and reporting, and pre-licensing readiness. No deficiencies or violations were noted in the report.

The applicant and administrator participated in a telephone interview confirming their knowledge of licensing laws, facility operation, admission policies, staffing, emergency preparedness, complaints reporting, and pre-licensing readiness. No deficiencies or violations were noted in the report.

The applicant and administrator demonstrated understanding of facility operation, admission policies, staffing requirements, restrictive health conditions, general provisions, emergency preparedness, complaints and reporting, and pre-licensing readiness. Signed LIC 809 forms with photo ID copies were obtained.