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Nursing Home

Arbor Springs-West Des Moines

Nursing Home

Arbor Springs-West Des Moines

7951 EP True Pkwy, West Des Moines, IA 50266 View map
Overview of Arbor Springs-west Des Moines

Arbor Springs in West Des Moines, Iowa, is a highly regarded facility known for its exceptional care, particularly for individuals with dementia. It prides itself on fostering a positive and supportive environment. Situated in a residential area, this facility employs a Montessori approach to care, which has received praise from reviews. Arbor Springs offers a range of amenities, including a community center, therapy room, and a beauty salon, ensuring that residents have access to essential services.
The facility boasts inviting features like a home-like dining room, cozy interior spaces, and intimate common areas. Additionally, Arbor Springs has implemented innovative touches such as memory boxes outside individual rooms, aiding in the identification of residents’ spaces. The dedication to providing fresh air and well-landscaped surroundings contributes to the overall well-being of the residents. Arbor Springs offers a spectrum of care, encompassing memory care options, including private homes, and also provides services like long-term care, short-term rehabilitation, and respite care, catering to the diverse needs of its residents.

(515) 223-1135

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
4/5
Iowa average: 3.2/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
3/5
Iowa average: 2.9/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
5/5
Iowa average: 3.7/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
4/5
Iowa average: 3.5/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
7h 16m per day

This home provides 65% more nursing time per resident than the Iowa average.

Iowa average: 4h 25m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 29m per day 44m per day 41m per day
Nurse Aide Info Nurse aide hours per resident per day. 4h 49m per day 2h 32m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 5h 26m per day 3h 21m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 1m per day 2m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 15m per day 30m per day 29m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 56

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Iowa average
Occupancy rate 94.6%
Residents per day (avg) 53
Occupancy rate
94.6%
Residents per day (avg)
53

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

44% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

56% of new residents, often for short stays.

Typical stay 1 years

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$7.5M
Operating loss
-$688.5K
Privately-owned community Operated by a business corporation.
Home revenue
$7,491,325.00
Operating loss
$-688,505.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.0M
53.8% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$4.1M
Total costs $8.2M
Bed community size
56-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Years in operation
23 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 30 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
95%
In line with Iowa average
Occupied beds
53 / 56
Average residents 51 per day

License details

Issuance January 6, 2025
Expiration January 6, 2026
County: Dallas

Additional licensing details

License number: 250907
Year opened: 06/01/2004
CMS Certification Number: 165548

Ownership & operating entity

Arbor Springs-West Des Moines is administrated by Eric Klouse.

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Mr. Chuck Wurth, Manager

Care Services

Nursing Services
Rehabilitation Services
Respite Care
Memory Care
Skilled Nursing
24-Hour Staffing

Contact Information

Fax: 5152231246

Amenities & Lifestyle

Beauty Shop
Onsite Amenities
Activities
Family Education / Family Support
Short-Term Rehabilitation
Skilled Nursing Care
Memory Care

Programs & Activities

Specific Programs
Montessori, Activities, Menus, Family Education / Family Support, Onsite Amenities, How We’re Different, Our Care Model, Short-Term Rehabilitation / Skilled Care, Staff Expertise, Hope Animal Rescue Cat Foster Site, Our Spotlight, Awards, Media, Testimonials, Blog, Newsletter
Contact Arbor Springs-West Des Moines

Inspection History

In Iowa, the Department of Inspections, Appeals, and Licensing conducts unannounced health and safety surveys to monitor compliance and protect residents in long-term care settings.

22 visits/inspections

6 visits/inspections triggered by complaints

Breakdown by inspection type
  • 9 renewal/recertification inspections
  • 6 complaint investigations
  • 3 incident investigations
  • 4 follow-up inspections

Iowa average: 17 visits/inspections

Iowa average: 0 inspections

Latest inspection

Date:October 16, 2025

Inspection history

10/16/2025 Incident
09/23/2025 Incident
06/25/2025 Recertification Revisit, Complaint Revisit
Yes
05/29/2025 Recertification, Complaint
04/10/2025 Complaint Revisit
Yes
03/12/2025 Complaint
12/23/2024 Complaint Revisit
Yes
11/25/2024 Complaint
06/29/2024 Recertification Revisit
Yes
06/06/2024 Recertification
05/23/2024 Complaint
10/17/2023 Complaint
05/04/2023 Recertification Revisit
Yes
03/09/2023 Recertification
10/31/2022 Complaint Revisit
Yes
08/25/2022 Complaint
09/13/2021 Recertification Revisit, Complaint Revisit, Incident Revisit
Yes
09/09/2021 Recertification, Complaint, Incident
08/13/2020 Complaint Revisit, Incident Revisit, FIC Revisit
Yes
07/23/2020 Complaint, Incident, FIC
06/10/2020 FIC
01/24/2020 Recertification Revisit, Complaint Revisit
Yes

40 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Inspection Report Summary for Arbor Springs-West Des Moines

The most recent inspection on October 16, 2025, was a complaint investigation that found no deficiencies. Earlier inspections showed a mixed record with several citations related to resident care, including failures in post-fall assessments, pain management, dependent adult abuse training, medication errors, and infection control. Substantiated complaints primarily involved issues with care planning, supervision, and timely interventions after falls. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s record shows improvement over time, with recent inspections demonstrating substantial compliance following earlier deficiencies.

Health Inspection History

Inspections
Total health inspections 5

Iowa average 4.9


Last Health inspection on May 2025

Total health citations 15

Iowa average 21.7

Citations per inspection
3

Iowa average 4.11


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

12 of 15 citations resulted from standard inspections; 2 of 15 resulted from complaint investigations; and 1 of 15 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Iowa average

Iowa average: 0.6


Serious Health citations More info 2
122% worse than Iowa average

Iowa average: 0.9

0 critical citations More info Iowa average: 0.6

2 serious citations More info Iowa average: 0.9

12 moderate citations More info Iowa average: 19.7

1 minor citation More info Iowa average: 0.5
Citations history (last 3 years)
Abuse/Neglect moderate citation Info Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment. May 29, 2025
Corrected

Infection Control moderate citation Info Issues related to preventing and controlling infections, including hygiene practices and safety protocols. May 29, 2025
Corrected

Nutrition moderate citation Info Issues related to food quality, meal service, and resident's nutritional needs. May 29, 2025
Corrected

Pharmacy moderate citation Info Issues related to medication management, including how drugs are stored, administered, and monitored. May 29, 2025
Corrected

Compare Nursing Homes around West Des Moines The information below is reported by the Iowa Department of Inspections, Appeals, and Licensing.

5 facilities compared · CMS & IA Dept. of Health data · Updated Mar 2026

Arbor Springs-West Des Moines
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

West Des Moines
56
96.5%
+28%
7.26
-80%
+69%
0
15
2
53
A+
30
Integro Healthcare Holdings Llc
$7,5M
$4,0M
53.8%
165548
-
Pine Acres Rehabilitation & Care Center
-
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

West Des Moines
140
53.8%
-29%
3.34
-
-
-
+74%
-22%
3
100
11
71
-
25
Gutman, Leibel
$10,0M
$5,3M
53.1%
165350
-
Care Initiatives
-
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

West Des Moines
-
-
-
-
-
-
-
-
-
0
0
0
-
-
28
-
-
-
-
-
-
Harmony West Des Moines
-
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

West Des Moines
-
-
-
-
-
-
-
-
-
0
0
0
-
-
-
-
-
-
-
-
-
Mosaic
-
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

West Des Moines
-
-
-
-
-
-
-
-
-
0
0
0
-
-
27
-
-
-
-
-
1 Bed

Places of interest near Arbor Springs-West Des Moines

Address 3.1 miles from city center — 1.82 miles to nearest hospital (UnityPoint Health - Methodist West Hospital)

Address 7951 EP True Pkwy, West Des Moines, IA 50266

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 132
Employees 116
Contractors 16
Staff to resident ratio 2.49:1
25% better than Iowa average

Iowa average ratio: 2.00:1

Avg staff/day 42
Average shift 7.9 hours
7% better than Iowa average

Iowa average: 7.4 hours

Total staff hours (quarter) 30,377
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 3
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 6
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.1 hours

No contractors work on this role.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 85
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.3 hours

No contractors work on this role.

Contractor staffing

Total hours from contractors

4.6%

1,384 contractor hours this quarter

Respiratory Therapy Technician: 4 Speech Language Pathologist: 4 Physical Therapy Assistant: 3 Qualified Social Worker: 2 Physical Therapy Aide: 1 Occupational Therapy Aide: 1 Occupational Therapy Assistant: 1
Staff by category
Certified Nursing Assistant8508522,65291100%8.3
Licensed Practical Nurse6062,10891100%8.1
Nurse Practitioner8081,9138695%8.3
Clinical Nurse Specialist2026806571%8
Medication Aide/Technician9095243437%7.8
Administrator1015206571%8
RN Director of Nursing1015206571%8
Physical Therapy Aide0114015560%7.3
Speech Language Pathologist0443506470%5
Qualified Social Worker0222454246%5.8
Physical Therapy Assistant0332124145%5.1
Respiratory Therapy Technician044953437%2.7
Occupational Therapy Aide011652629%2.5
Registered Nurse3035678%8
Medical Director10119910%2.1
Occupational Therapy Assistant0111867%3
85 Certified Nursing Assistant
% of Days 100%
6 Licensed Practical Nurse
% of Days 100%
8 Nurse Practitioner
% of Days 95%
2 Clinical Nurse Specialist
% of Days 71%
9 Medication Aide/Technician
% of Days 37%
1 Administrator
% of Days 71%
1 RN Director of Nursing
% of Days 71%
1 Physical Therapy Aide
% of Days 60%
4 Speech Language Pathologist
% of Days 70%
2 Qualified Social Worker
% of Days 46%
3 Physical Therapy Assistant
% of Days 45%
4 Respiratory Therapy Technician
% of Days 37%
1 Occupational Therapy Aide
% of Days 29%
3 Registered Nurse
% of Days 8%
1 Medical Director
% of Days 10%
1 Occupational Therapy Assistant
% of Days 7%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
53 residents
Residents by payment source
Medicare
3 residents (5.7%)
Private pay or other
50 residents (94.3%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 13.3
30% worse than Iowa average

Iowa average: 10.2

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 26.7
23% worse than Iowa average

Iowa average: 21.6

Long-stay resident measures
Above average Iowa avg: 3.0 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 21.2%
13% worse than Iowa average

Iowa average: 18.8%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 32.6%
65% worse than Iowa average

Iowa average: 19.7%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 26.2%
In line with Iowa average

Iowa average: 26.2%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 2.2%
40% better than Iowa average

Iowa average: 3.6%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 1.2%
73% better than Iowa average

Iowa average: 4.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 1.6%
34% better than Iowa average

Iowa average: 2.5%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 9.6%
91% worse than Iowa average

Iowa average: 5.0%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.0%
100% better than Iowa average

Iowa average: 3.9%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 41.1%
116% worse than Iowa average

Iowa average: 19.0%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 84.9%
10% worse than Iowa average

Iowa average: 94.4%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 83.9%
12% worse than Iowa average

Iowa average: 95.3%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 0.61
59% better than Iowa average

Iowa average: 1.48

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 0.22
89% better than Iowa average

Iowa average: 2.09

Short-stay resident measures
Significantly above average Iowa avg: 3.3 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 66.2%
22% worse than Iowa average

Iowa average: 85.1%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than Iowa average

Iowa average: 1.8%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 12.5%
83% worse than Iowa average

Iowa average: 73.3%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 17.9%
16% better than Iowa average

Iowa average: 21.4%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 0.0%
100% better than Iowa average

Iowa average: 13.1%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than Iowa average

Iowa average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 46.7%
13% worse than Iowa average

Iowa average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 28.6%
43% worse than Iowa average

Iowa average: 50.6%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $0
100% lower than Iowa average

Iowa average: $48K

Number of fines 0
100% fewer fines than Iowa average

Iowa average: 1.7

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 1
88% more payment denials than Iowa average

Iowa average: 0.5

Fines amount comparison
Fines amount comparison
This facility $0
Iowa average $48K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Payment Denial Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. Mar 9, 2023
8 days

Last updated: Jan 2026

Guides for Better Senior Living

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Financial Aid for Iowa Seniors

Get financial aid guidance

Elderly Waiver

Iowa Medicaid Elderly Waiver

Age 65+, Iowa resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Rural focus; waitlists possible.

Iowa Family Caregiver Support

IA NFCSP

Caregiver of someone 60+, Iowa resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited slots; rural emphasis.

Medicare Savings Program (MSP)

Iowa Medicare Savings Program

Age 65+ or disabled, Iowa resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist.

Program of All-Inclusive Care for the Elderly (PACE)

Iowa PACE

Age 55+, Iowa resident, nursing home-level care need, safe with PACE support.

~$2,829/month (300% FBR, Medicaid-eligible).

$2,000 (individual), $3,000 (couple).

Limited to western Iowa (e.g., Council Bluffs); expanding slowly.

Senior Community Service Employment Program (SCSEP)

Iowa SCSEP

Age 55+, unemployed, low-income, Iowa resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents.

VA Aid and Attendance (A&A) and Housebound Benefits

Iowa VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, Iowa resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in rural areas.

Able Up Iowa

Able Up Iowa

Age 65+ or disabled, Iowa resident, ability to repay loan, need for assistive tech or mods.

No strict limit; must demonstrate repayment capacity.

Not specified; credit-based.

Loans up to $25,000; statewide via Easterseals partnership.

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