Inspection Reports for
Astoria Park Senior Living

The complaint investigation was unsubstantiated. Allegations included staff not treating residents with dignity and respect, inadequate laundry services, failure to safeguard personal belongings, and not addressing changes in resident condition. Interviews and observations did not corroborate these allegations.

The investigation found no evidence to substantiate the allegations. Resident and staff interviews, facility tours, and record reviews indicated that residents were treated with dignity and respect, laundry services were adequately provided, personal belongings were safeguarded, and changes in residents' conditions were properly addressed.

The complaint investigation was unsubstantiated. Allegations included staff not treating residents with dignity and respect, inadequate laundry services, failure to safeguard personal belongings, and not adequately addressing changes in residents' conditions. Interviews and observations did not support these allegations.

The investigation included resident and staff interviews, facility tours, and record reviews. The allegations were found to be unsubstantiated as most residents and staff did not corroborate the complaints, and observations indicated residents were treated with dignity, laundry services were adequate, personal belongings were safeguarded, and changes in residents' conditions were properly addressed.

The complaint involved allegations that Staff #1 inappropriately touched Resident #1 in a sexual manner and made sexually inappropriate comments to the resident. Multiple staff and residents denied the allegations, and a police investigation found insufficient evidence to press charges. The allegations were determined to be unsubstantiated.

The investigation found insufficient evidence to substantiate the allegations of inappropriate touching and inappropriate comments by staff towards residents. Interviews with staff, residents, and a police report did not corroborate the allegations, resulting in an unsubstantiated finding.

The complaint involved allegations that Staff #1 inappropriately touched Resident #1 in a sexual manner and made sexually inappropriate comments. Multiple interviews with staff, residents, and a police detective revealed no corroboration of these allegations. The investigation concluded the allegations were unsubstantiated due to lack of sufficient evidence.

The investigation found insufficient evidence to substantiate the allegations. Interviews with staff, residents, and a police report did not corroborate the claims, resulting in the allegations being unsubstantiated.

The complaint alleged that staff did not allow Resident #2 to leave the facility with Resident #1 and treated them without dignity. The allegation was unsubstantiated after review of staff interviews, resident interviews, care plans, physician's reports, and facility policies.

The investigation found insufficient evidence to substantiate the allegation. Staff denied the claim, stating residents are allowed to leave if they choose, but some have restrictions based on doctor's orders and family authorization. Interviews and documentation supported that residents are free to come and go, with safety restrictions applied as appropriate.

The complaint alleged that staff did not allow Resident #2 to leave the facility with Resident #1 and treated them without dignity. The allegation was unsubstantiated due to lack of sufficient evidence.

The investigation found insufficient evidence to corroborate the allegation. Staff denied the claim, stating residents are allowed to leave if they choose, but some have restrictions based on doctor's orders and family authorization. Interviews and documentation supported that residents are free to come and go, with some residents restricted from leaving unassisted for safety reasons.

The complaint was unsubstantiated. Allegations included staff providing unwashed utensils, not attending to resident calls for assistance, and failure to keep the facility free of pests. Investigations included interviews with residents and staff, observations, and review of pest control invoices and work orders. No evidence was found to support the allegations.

The investigation found no evidence to support the allegations. Interviews with residents and staff, observations, and document reviews indicated that utensils were properly cleaned, staff generally responded to resident calls for assistance within an average of 10-15 minutes, and the facility maintained pest control with no significant pest issues observed.

The complaint was unsubstantiated. Allegations included staff providing unwashed utensils, failure to attend resident calls for assistance, and failure to keep the facility free of pests. Investigations included interviews with residents and staff, observations, and review of pest control records. No evidence was found to substantiate the allegations.

The investigation found no evidence to support the allegations. Interviews with residents and staff, observations, and document reviews indicated that utensils were properly cleaned, staff generally responded to resident calls for assistance within an average of 10-15 minutes, and the facility maintained pest control with no significant pest issues observed.

The complaint alleged that staff did not ensure residents' personal property was safely secured and that Resident 1's personal belongings were stolen. The allegation was unsubstantiated after investigation.

The investigation found no preponderance of evidence to substantiate the allegation. Interviews with the administrator, staff, and residents denied the allegation, and no reports of missing personal belongings were confirmed. The allegation was determined to be unsubstantiated.

The complaint alleged that staff did not ensure residents' personal property was safely secured, specifically that Resident 1's personal belongings were stolen. The allegation was unsubstantiated after investigation.

The investigation found no preponderance of evidence to substantiate the allegation that residents' personal belongings were stolen or not safely secured. Interviews with the administrator, staff, and residents denied the allegation, and no missing items were reported.

The complaint was unsubstantiated due to insufficient evidence to prove the alleged violation occurred. Interviews with staff and residents did not identify the person setting off the fire alarm.

The investigation found insufficient evidence to substantiate the allegation. Staff and residents confirmed hearing the fire alarm, but the person responsible was not identified. The Executive Director plans to implement staff refresher training and install alarm covers to prevent recurrence.

The complaint alleged that staff do not prevent a resident from pulling the fire alarm. The allegation was unsubstantiated due to insufficient evidence despite interviews with staff and residents.

The investigation found insufficient evidence to substantiate the allegation. Staff and residents confirmed hearing the fire alarm, but the person responsible was not identified. The Executive Director plans to implement staff refresher training and install alarm covers to prevent recurrence.

The complaint was unsubstantiated. Allegations included staff not safeguarding resident's personal belongings, specifically missing prescription glasses, and staff not responding timely to calls from a resident's representative. Interviews and records showed no preponderance of evidence to support the allegations.

The investigation found insufficient evidence to substantiate the allegations. Interviews with staff, residents, and witnesses, as well as document reviews, indicated that the alleged violations did not occur or could not be proven.

The complaint was unsubstantiated. Allegations included staff not safeguarding resident's personal belongings, specifically missing prescription glasses, and delayed response to calls from a resident's representative. Interviews and records showed no preponderance of evidence to support these claims.

The investigation found insufficient evidence to substantiate the allegations. Interviews with staff, residents, and witnesses, as well as document reviews, indicated that the alleged violations did not occur or could not be proven.

The complaint alleged that staff did not ensure facility plumbing was in good repair and that staff did not treat residents with respect. After interviews with staff and residents and a facility tour, the allegations were unsubstantiated due to lack of evidence.

The investigation found no evidence to substantiate the allegations. Plumbing was found to be in good repair with timely maintenance, and staff were reported and observed to treat residents with respect.

The complaint alleged that staff did not ensure facility plumbing was in good repair and that staff did not treat residents with respect. After investigation, including interviews and facility tour, these allegations were found to be unsubstantiated.

The investigation found no evidence to substantiate the allegations. Staff and resident interviews, as well as a facility tour, revealed no plumbing issues or disrespectful behavior by staff. The allegations were determined to be unsubstantiated.

The complaint investigation was unsubstantiated based on interviews with 6 staff and 11 residents, facility tours, and document reviews. Allegations included failure to keep the facility free of insects, overcharging a resident, failure to seek timely medical attention, refusal to assist with insurance applications, poor food quality, inadequate housekeeping, and disrespectful treatment. No evidence was found to support these claims.

The investigation found no sufficient evidence to substantiate any of the allegations. Facility inspections, staff and resident interviews, and document reviews did not support claims of insect infestation, overcharging, delayed medical care, refusal of insurance assistance, poor food quality, inadequate housekeeping, or disrespectful treatment. The toilet in one resident's private bathroom was found inoperable during a prior visit and cited.

The complaint investigation was unannounced and addressed allegations such as insect infestation, overcharging a resident, delayed medical attention, refusal to assist with insurance applications, poor food quality, inadequate housekeeping, and disrespectful treatment of residents. All allegations were found unsubstantiated based on interviews, file reviews, and observations.

The investigation found insufficient evidence to substantiate the allegations including insect infestation, overcharging residents, delayed medical attention, refusal to assist with insurance, poor food quality, inadequate housekeeping, and disrespectful treatment of residents. The toilet in a resident's private bathroom was found inoperable and cited during an initial visit.

The complaint investigation was unsubstantiated. Allegations included staff retaliation against a resident and failure to provide meals in a timely manner. Resident and staff interviews, personnel file reviews, and observations did not support the allegations.

The investigation found no preponderance of evidence to substantiate the allegations. Interviews with residents and staff did not corroborate claims of retaliation or untimely meal service. No deficiencies were cited.

The complaint investigation was unsubstantiated. Allegations included staff retaliation against a resident and failure to provide meals in a timely manner. Resident and staff interviews, personnel file reviews, and observations did not support the allegations.

The investigation found no preponderance of evidence to substantiate the allegations. Interviews with residents and staff did not corroborate claims of retaliation or untimely meal service. No deficiencies were cited.

The complaint alleging rough handling of a resident by staff was investigated through interviews with staff S1-S4 and residents R1-R11. No evidence was found to substantiate the allegation, and the complaint was deemed unsubstantiated.

Interviews with staff and residents revealed no evidence to support the allegation. Residents and staff stated that no rough handling occurred, and the allegation was determined to be unsubstantiated.

The complaint alleged that on 10/25/2025, Resident #1 yelled at and slapped Resident #2, and staff did not intervene to prevent the altercation. Interviews with staff and residents, as well as file reviews, did not corroborate the allegation. The complaint was determined to be unsubstantiated.

The investigation found insufficient evidence to substantiate the allegation that staff failed to prevent a physical altercation between residents. Multiple staff and residents denied the occurrence of the incident, and staff training on de-escalation was reviewed.

The complaint alleged that staff handled a resident in a rough manner. After interviews with staff and residents, and review of records, there was no preponderance of evidence to prove the alleged violation occurred. The allegation was unsubstantiated.

The investigation found no evidence to support the allegation; multiple residents and staff interviews indicated that staff treated residents with respect and no rough handling was observed. The allegation was determined to be unsubstantiated.

The complaint alleged improper eviction procedures, specifically a verbal 3-day notice to quit given by the administrator. The allegation was unsubstantiated after investigation.

The investigation included interviews with staff and residents, and review of resident records. All interviewed staff and residents denied the allegation. Documentation showed only overdue rent notices were provided, and the resident was capable of making decisions. There was insufficient evidence to substantiate the allegation, which was determined to be unsubstantiated.

The complaint included allegations that staff were not properly supervising a fall-risk resident, not meeting residents' personal hygiene needs, not providing adequate food service, and not seeking timely medical attention for a resident. All allegations were found to be unsubstantiated based on interviews, observations, and file reviews.

After interviews with staff and residents, file reviews, and observations, there was insufficient evidence to substantiate any of the allegations. The investigation concluded that staff were providing appropriate supervision, personal hygiene assistance, adequate food service, and timely medical attention to residents.

The complaint investigation was triggered by allegations of medication non-administration, failure to assist with activities of daily living, and retaliation against a resident. After investigation, all allegations were determined to be unsubstantiated.

The investigation included interviews with residents and staff, medication checks, and document reviews. All allegations were found to be unsubstantiated due to lack of preponderance of evidence, with residents and staff confirming medication administration and assistance with activities of daily living were provided as required, and no retaliation was observed.

The complaint alleged that staff prohibit resident #1 from leaving the facility. The allegation was unsubstantiated after investigation, with no evidence proving the violation occurred.

The investigation found that resident #1 may not leave the facility unassisted as per physician's report. Interviews with staff and residents mostly denied the allegation. The facility offers community outings and in-house activities. The allegation was unsubstantiated due to lack of preponderance of evidence. No deficiencies were cited.

The allegation was that staff prohibit resident #1 from leaving the facility. The allegation was unsubstantiated due to lack of preponderance of evidence.

The investigation found that resident #1 may not leave the facility unassisted according to a physician's report. Interviews with staff and residents mostly denied the allegation, and the facility offers community outings residents can sign up for. There was insufficient evidence to substantiate the allegation, so it was deemed unsubstantiated. No deficiencies were cited.

The complaint investigation was triggered by allegations including staff retaining a resident requiring a higher level of care, failure to provide transportation to medical appointments, neglecting residents' hygiene needs, lack of dignity in staff-resident interactions, and rough handling of residents. After interviews and record reviews, the allegations were found unsubstantiated.

Based on interviews with staff, residents, and review of records, there was insufficient evidence to substantiate the allegations regarding inadequate care, transportation denial, hygiene neglect, lack of dignity, and rough handling of residents. The allegations were determined to be unsubstantiated.

The complaint investigation was unsubstantiated. Allegations included staff retaining a resident needing higher care, failure to transport residents, unmet hygiene needs, lack of dignity, and rough handling. Interviews with six staff and nine residents generally refuted these claims, and no disciplinary actions were noted.

Based on interviews with staff, residents, and review of records, there was insufficient evidence to substantiate the allegations. Most staff and residents reported that care needs, transportation, hygiene, dignity, and handling were appropriately managed. The allegations were therefore unsubstantiated.

The complaint alleged that Resident #1 was physically and mentally abused by two employees on 2025-03-20 at approximately 7 pm. Interviews and investigation did not find sufficient evidence to substantiate the allegation. Staff denied rough handling and reported no prior signs of abuse before police involvement on 2025-04-15.

The investigation included interviews with the administrator, staff, and residents, and a review of relevant documents. The allegation of abuse was not substantiated due to lack of preponderance of evidence, despite bruises observed on the resident during a shower transfer in March 2025.

The complaint alleged that facility staff did not ensure a resident ate an adequate amount of food, resulting in malnourishment and muscle wasting. The allegation was found to be unsubstantiated due to lack of preponderance of evidence.

The investigation found that although one resident had decreased food intake and required nutritional shakes, staff assisted the resident with meals and physician follow-ups. Interviews with residents and staff supported that meals were provided adequately. Therefore, the allegation was unsubstantiated.

The complaint investigation was unsubstantiated. Allegations included failure to respond to resident calls, failure to notify responsible parties of falls and room changes, presence of bad odors, failure to safeguard belongings, lack of resident privacy, and staff negligence leading to a fall. Interviews, observations, and document reviews did not support these allegations.

The investigation found no preponderance of evidence to substantiate any of the allegations. Staff were observed and interviewed, and documentation reviewed showed appropriate responses to resident calls, notifications to responsible parties, maintenance of facility cleanliness, safeguarding of belongings, respect for resident privacy, and proper safety precautions related to wheelchair use. All allegations were determined to be unsubstantiated.

No immediate health and safety concerns were observed during the visit. The facility is fully staffed, medications for the relocated residents are centrally stored and inaccessible, and food and hygiene supplies are adequate. The administrator is working on proper placement for a resident with a prohibited health condition.

The complaint investigation was unsubstantiated. Allegations included improper storage of resident belongings and failure to meet residents' hygiene needs. Interviews with residents and staff, facility tour, and review of service plans showed compliance with care standards.

The investigation found no preponderance of evidence to substantiate the allegations. Residents' belongings were observed to be properly stored, and residents were assisted with showers at least twice a week with clean bedding observed. Both allegations were determined to be unsubstantiated.

The complaint alleged that staff failed to prevent inappropriate interactions between residents, including assault and stalking. The investigation included interviews with staff, residents, and family representatives, and review of medical and care documents. The allegation was unsubstantiated.

The investigation found no evidence of physical abuse or stalking. Staff were aware of the residents' interactions and took steps to supervise and separate them as needed. The allegation was determined to be unsubstantiated due to lack of evidence.

The complaint investigation addressed allegations of questionable deaths, inadequate food service, and staff not meeting residents' needs. The investigation included interviews with residents, staff, and family members, review of incident and physician reports, and facility observations. All allegations were found to be unsubstantiated.

The investigation found no preponderance of evidence to substantiate the allegations. Two resident deaths were reviewed and determined to be sudden but not preventable by staff care. The facility was found to provide meals according to residents' dietary needs, including vegan meals, and residents reported satisfaction with care and assistance, including wheelchair and dining support.

The complaint investigation was unsubstantiated for all allegations including failure to prevent resident injury, hazardous conditions, facility disrepair, failure to follow physician's orders, and interference with resident's sleep.

The investigation found no preponderance of evidence to substantiate any of the allegations. The facility was found to be safe with no hazardous conditions, the showers and A/C were in working condition, physician's orders were followed appropriately, and staff responded to resident concerns about sleep disturbances.

The complaint alleged that staff were not preventing the spread of COVID-19. The allegation was unsubstantiated after investigation, with 10 of 12 residents and 5 of 5 staff denying the allegation. The COVID outbreak was not reported per the 24-hour reporting requirement, which will be addressed in a separate case management report.

The investigation included interviews with staff and residents, review of documents, and a facility tour. Although some staff and residents were observed without masks, the recent rescission of the mask order in Pasadena was noted. The allegation was found to be unsubstantiated due to insufficient evidence.

The Licensing Program Analyst found that the resident had left the facility unattended twice as allowed by a physician's report, but due to concerns about the resident's dementia diagnosis and decision-making capacity, the facility will obtain a reassessment and submit updated documentation by 2023-12-18. No deficiencies were noted during the visit.

The complaint alleged that staff failed to prevent sexual abuse of a resident. The investigation included interviews with residents and staff, review of surveillance footage, and contact with the police department. The allegation was unsubstantiated due to insufficient evidence.

The investigation found that a male resident allegedly inappropriately touched a female resident in an elevator. Surveillance video and interviews were reviewed, but due to cognitive impairments and lack of sufficient evidence, the allegation was determined to be unsubstantiated.

The visit was conducted due to an incident report alleging Resident #1 jumped from a window. The complaint was investigated through staff interviews, file review, and observation. No substantiated deficiencies or violations were found.

The investigation found that Resident #1 jumped from a window but had no documented history or recent indications of suicidal tendencies. Staff responded promptly, and the resident was hospitalized. No deficiencies were noted during the visit.

The complaint alleged that a resident was assaulted by another resident resulting in a fracture. The investigation included interviews with staff and review of video footage, hospital and police reports. The evidence did not substantiate the allegation.

The investigation found that although the resident did sustain a sternal fracture and initially identified a perpetrator, there was no preponderance of evidence to support that anyone inflicted the injury. The allegations were therefore unsubstantiated.

The facility corrected previously noted issues including fixing a loose outlet cover plate, repairing a hole in a wall, maintaining water temperatures within required ranges, and ensuring skid strips were present in bathrooms. Medication storage issues were resolved with updated physician documentation.

The applicant and administrator successfully completed Component II of the licensing process, demonstrating understanding of facility operation, staff qualifications, program policies, grievance procedures, and physical plant requirements. Technical assistance was provided regarding application documents and certifications.