Inspection Reports for Atria Covina
Atria Covina, 825 W San Bernardino Rd, Covina, CA 91722, United States, CA, 91722
Back to Facility ProfileInspection Report Summary
Most inspections found no deficiencies, with the facility consistently meeting licensing requirements and maintaining a clean, safe environment. Several complaint investigations were unsubstantiated, including allegations of abuse, inadequate food service, and medical neglect. One isolated deficiency was cited in August 2022 for an inoperable auditory device at a parking lot exit, which posed a potential safety risk but did not lead to enforcement actions or fines. The most recent report from August 7, 2025, was clean with no deficiencies noted, reflecting continued compliance and no worsening trends. Overall, the facility’s record shows stable compliance with only minor, isolated issues in the past.
Deficiencies (last 5 years)
Deficiencies (over 5 years)
0.2 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
95% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
70% occupied
Based on a August 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Occupancy over time
Inspection Report
Annual Inspection
Census: 63
Capacity: 90
Deficiencies: 0
Date: Aug 7, 2025
Visit Reason
An unannounced annual inspection visit was conducted to evaluate compliance with licensing requirements for the facility serving elderly residents age 60 and above.
Findings
The facility was found to be in compliance with all licensing requirements with no deficiencies noted. The inspection included review of infection control, operational requirements, physical plant safety, staffing, personnel records, resident rights, planned activities, food service, medication management, resident records, disaster preparedness, and restraint use.
Report Facts
Hospice waiver on file: 8
Residents on hospice: 8
Residents with dementia: 4
Non-ambulatory residents approved: 56
Resident rooms: 63
Fire extinguisher service date: Dec 17, 2024
Water temperature range: 105-120
Emergency drill date: Jun 26, 2025
Staff files reviewed: 6
Resident files reviewed: 7
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Crystene Char | Administrator | Met during inspection and exit interview |
| Sanjay Vaid | Licensing Program Analyst | Conducted the inspection |
| Fernando Fierros | Supervisor | Supervisor overseeing the inspection |
Inspection Report
Complaint Investigation
Census: 60
Capacity: 90
Deficiencies: 0
Date: Aug 30, 2024
Visit Reason
The visit was an unannounced Case Management - Incident inspection conducted in response to an incident report involving resident #1, who alleged staff hit them during a courtyard outing.
Complaint Details
The complaint involved an allegation by resident #1 that staff hit them during a courtyard outing at 7am for 10 minutes. The investigation and police case #24-18510 found the allegation unfounded.
Findings
The facility investigated the incident and found it unfounded. The resident was unable to recall the incident, and police also found no evidence of abuse. No signs of neglect, abuse, or immediate health and safety threats were observed during the visit.
Report Facts
Facility capacity: 90
Census: 60
Non-ambulatory residents capacity: 56
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Irina Sarkisyan | Community Business Director | Met with during the inspection and assisted with the visit |
| Alondra Fuentes | Administrator | Interviewed during the inspection regarding the incident |
| Bonnie Tao | Licensing Program Analyst | Conducted the unannounced Case Management - Incident visit |
Inspection Report
Annual Inspection
Census: 62
Capacity: 90
Deficiencies: 0
Date: Aug 8, 2024
Visit Reason
Licensing Program Analyst Tao conducted an unannounced annual inspection visit to evaluate compliance with regulations and facility standards.
Findings
The inspection found the facility in compliance with California Code of Regulations, Title 22, Division 6, with no deficiencies observed. The facility's physical plant, food supply, staff and resident files, medication storage, and safety systems were all inspected and found satisfactory.
Report Facts
Hospice waiver count: 8
Residents on hospice: 6
Residents with dementia: 5
Resident rooms: 63
Fire alarm last service date: Jun 12, 2024
Fire/Emergency drill date: Jul 7, 2024
Staff response time range (minutes): 7-10
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Brooke Lamotte | Resident Service Director | Met with Licensing Program Analyst during inspection |
| Bonnie Tao | Licensing Evaluator | Conducted the inspection |
| Fernando Fierros | Supervisor | Supervisor overseeing the inspection |
Inspection Report
Complaint Investigation
Census: 62
Capacity: 90
Deficiencies: 0
Date: Aug 8, 2024
Visit Reason
The visit was an unannounced Case Management - Incident inspection conducted in response to a resident's Incident Report dated 07/24/2024 alleging staff slapped the resident's hands and denied restroom use.
Complaint Details
The complaint involved allegations that staff slapped a resident's hands multiple times and denied restroom use. The police investigation was unfounded. The suspected staff was terminated on 07/25/2024. The resident reported no injuries but felt sad about the incidents.
Findings
The investigation revealed the facility had investigated the incident, police found the allegation unfounded, and the suspected staff was terminated. The facility provided in-service training on abuse and mandated reporting. No deficiencies or immediate health and safety threats were observed during the visit.
Report Facts
Facility capacity: 90
Census: 62
Non-ambulatory capacity: 56
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Brooke Lamotte | Resident Service Director | Met with Licensing Program Analyst and assisted with the visit; involved in incident investigation |
| Alondra Fuentes | Administrator | Facility administrator who decided to terminate the suspected staff |
Inspection Report
Complaint Investigation
Census: 61
Capacity: 90
Deficiencies: 0
Date: May 10, 2024
Visit Reason
The visit was an unannounced Case Management - Incident inspection conducted in response to a client incident report dated 04/26/2024 alleging staff grabbed and twisted a resident's right arm.
Complaint Details
The complaint involved an allegation that staff grabbed and twisted resident #1's right arm. The facility's investigation found the allegation unfounded, and monitoring by staff and hospice nurse was ongoing.
Findings
The facility investigated the incident and found it unfounded. The resident was unable to recall the incident, and no signs of neglect, abuse, or immediate health and safety threats were observed during the visit.
Report Facts
Facility capacity: 90
Resident census: 61
Non-ambulatory resident capacity: 56
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Alondra Fuentes | Administrator | Met during inspection and involved in incident investigation |
| Irina Sarkisyan | Community Business Director | Met during inspection and assisted with the visit |
| Fernando Fierros | Signed the report | |
| Bonnie Tao | Licensing Program Analyst | Conducted the inspection |
Inspection Report
Annual Inspection
Census: 61
Capacity: 90
Deficiencies: 0
Date: Sep 5, 2023
Visit Reason
An unannounced annual inspection visit was conducted to evaluate compliance with licensing requirements for the facility.
Findings
The inspection found the facility to be in compliance with California code of Regulations, Title 22, Division 6, with no deficiencies observed. The facility was clean, well-maintained, and all safety systems were operable.
Report Facts
Hospice waiver on file: 8
Residents on hospice: 6
Residents with dementia: 5
Resident rooms: 63
Fire extinguishers: 10
Fire/Emergency drill date: Aug 27, 2023
Hot water temperature range: 112.5-115.5
Staff response time range: 2-9
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Alondra Fuentes | Administrator | Assisted with the inspection visit and discussed report findings |
| Bonnie Tao | Licensing Evaluator | Conducted the inspection and signed the report |
| Fernando Fierros | Supervisor | Supervisor overseeing the inspection process |
Inspection Report
Complaint Investigation
Census: 63
Capacity: 90
Deficiencies: 0
Date: Jul 14, 2023
Visit Reason
An unannounced complaint investigation was conducted in response to allegations received on 07/05/2023 regarding staff abuse, inadequate food service, and isolation of a resident in their room.
Complaint Details
The complaint investigation was unsubstantiated. Allegations included staff abuse of a resident due to unpaid rent, failure to provide adequate food service, and isolating a resident in their room. Interviews with residents and staff, as well as record reviews, did not corroborate these allegations.
Findings
The investigation found no preponderance of evidence to substantiate the allegations. Interviews with residents and staff, record reviews, and facility tour indicated that staff did not abuse residents, adequate food services were provided, and residents were not isolated in their rooms.
Report Facts
Residents interviewed: 7
Staff interviewed: 4
Capacity: 90
Census: 63
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Alondra Fuentes | Administrator | Met with Licensing Program Analyst during investigation |
| Bonnie Tao | Licensing Program Analyst | Conducted the complaint investigation |
| Fernando Fierros | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Complaint Investigation
Census: 63
Capacity: 90
Deficiencies: 0
Date: Jun 22, 2023
Visit Reason
The visit was an unannounced complaint investigation conducted in response to an allegation that staff failed to provide adequate food service.
Complaint Details
The complaint alleged that staff failed to provide adequate food service. The investigation included interviews with residents, staff, and a tour of the dining room and kitchen. The allegation was found unsubstantiated.
Findings
The investigation found that residents consistently received three meals a day and no resident reported missing a meal. Observations and interviews indicated a balanced food supply and adequate food service. The allegation was unsubstantiated due to lack of preponderance of evidence.
Report Facts
Capacity: 90
Census: 63
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Alondra Fuentes | Administrator | Met with Licensing Program Analyst during investigation |
| Glenn Trueman | Licensing Program Analyst | Conducted the complaint investigation |
| Wei Siew Ho | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Complaint Investigation
Census: 98
Capacity: 90
Deficiencies: 0
Date: May 4, 2023
Visit Reason
The visit was conducted to interview the Administrator as part of a complaint investigation (control number: 28-AS-20220421101842).
Complaint Details
Complaint investigation visit with control number 28-AS-20220421101842; no substantiation status stated.
Findings
The Licensing Program Analyst conducted a collateral visit and interview with the Administrator. The visit was completed after the interview, and an exit interview was held with a copy of the report provided.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Alondra Fuentes | Administrator | Interviewed during the complaint investigation visit. |
Inspection Report
Complaint Investigation
Census: 57
Capacity: 90
Deficiencies: 0
Date: Sep 29, 2022
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations received on 06/04/2021 regarding inadequate medical attention, failure to address resident's change in condition, and facility cleanliness.
Complaint Details
The complaint investigation was unsubstantiated. Allegations included staff not ensuring adequate medical attention, not addressing resident's change in condition, and the facility being dirty. Interviews with staff and residents, review of records, and observations did not support these allegations.
Findings
The investigation found that staff provided adequate medical attention and timely response to residents' changes in condition. The facility and residents' rooms were clean and well maintained. Based on observations, interviews, and document reviews, the allegations were unsubstantiated due to lack of preponderance of evidence.
Report Facts
Capacity: 90
Census: 57
Staff interviewed: 6
Residents interviewed: 5
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Alondra Fuentes | Administrator | Met with during inspection and exit interview |
| Bonnie Tao | Licensing Program Analyst | Conducted the complaint investigation |
| Fernando Fierros | Licensing Program Manager | Named as Licensing Program Manager on report |
| Subashsani Kumar | Previous Administrator | Met with during original complaint investigation on 06/09/2021 |
Inspection Report
Annual Inspection
Census: 54
Capacity: 90
Deficiencies: 1
Date: Aug 26, 2022
Visit Reason
An unannounced annual inspection visit was conducted by Licensing Program Analyst Tao to evaluate compliance with regulations and facility conditions.
Findings
The facility was found generally compliant with clean and operable resident rooms, adequate supplies, and functional safety equipment. However, deficiencies were cited related to an inoperable auditory device at the parking lot exit posing a potential safety risk.
Deficiencies (1)
Auditory device at the exit to the parking lot is not operable.
Report Facts
Capacity: 90
Census: 54
Hospice waiver count: 8
Hospice residents: 2
Dementia residents: 5
Resident rooms: 63
Fire extinguishers: 10
Fire/Emergency drill date: Jul 12, 2022
Staff response time: 3
Staff response time: 7
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Alondra Fuentes | Administrator | Assisted with the inspection visit and received the report |
| Bonnie Tao | Licensing Program Analyst | Conducted the inspection visit and authored the report |
| Fernando Fierros | Supervisor | Supervised the inspection and signed the report |
Inspection Report
Complaint Investigation
Census: 47
Capacity: 90
Deficiencies: 0
Date: Apr 28, 2022
Visit Reason
The inspection was an unannounced complaint investigation visit conducted in response to an allegation that a resident was not reimbursed as promised for services not received.
Complaint Details
The complaint alleged that a resident was not reimbursed as promised for services not received. Interviews and record reviews showed that no reimbursement check was issued due to a balance on the resident's rent account and that the resident was still considered current. Other residents reported no issues with finances or reimbursements. The allegation was found to be unsubstantiated.
Findings
The investigation included interviews with staff and residents, review of resident files and facility records, and observations. The allegation was found to be unsubstantiated as evidence did not support the claim of non-reimbursement.
Report Facts
Facility capacity: 90
Census: 47
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jeremiah Randle | Licensing Program Analyst | Conducted the complaint investigation and follow-up visits |
| Mildred Pascual | Resident Service Director | Met with Licensing Program Analyst during the investigation and exit interview |
| Bonnie Tao | Licensing Program Analyst | Conducted initial complaint visit and interviews |
Inspection Report
Complaint Investigation
Census: 47
Capacity: 90
Deficiencies: 0
Date: Apr 28, 2022
Visit Reason
The inspection was an unannounced complaint investigation visit conducted in response to allegations that the facility was obstructing a resident from receiving medical care and not allowing a family member to assist a resident with moving.
Complaint Details
The complaint alleged that the facility obstructed a resident from receiving medical care and did not allow a family member to assist the resident with moving. The investigation found that the resident refused medical care and relocation, and the facility complied with the resident's wishes. The allegations were unsubstantiated.
Findings
The investigation included interviews, record reviews, and observations. The allegations were found to be unsubstantiated based on the evidence, interviews with staff and residents, and review of relevant documents. The resident refused medical care and relocation, and the facility did not force the resident to move or receive care.
Report Facts
Capacity: 90
Census: 47
Complaint Control Number: 28
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jeremiah Randle | Licensing Program Analyst | Conducted the complaint investigation and interviews |
| Mildred Pascual | Resident Services Director | Met with Licensing Program Analyst during the investigation and exit interview |
| Subashsani Kumar | Administrator | Interviewed during the investigation |
Inspection Report
Complaint Investigation
Census: 50
Capacity: 90
Deficiencies: 0
Date: Nov 17, 2021
Visit Reason
An unannounced complaint investigation was conducted following an allegation that a resident was sexually abused while in care.
Complaint Details
The complaint alleged that Resident #1 was sexually abused by an unknown individual on 10/17/21 while taking a shower. The facility reported the incident to authorities and conducted interviews and reviews. The resident was examined by an urgent care nurse and showed no injuries. The allegation was unsubstantiated due to lack of evidence.
Findings
The investigation found no preponderance of evidence to substantiate the allegation. The resident did not have injuries consistent with sexual assault, and interviews with staff and other residents indicated the facility is safe. The allegation was determined to be unsubstantiated.
Report Facts
Facility capacity: 90
Resident census: 50
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Tony Vasallo | Licensing Program Analyst | Conducted the complaint investigation |
| Wei Siew Ho | Licensing Program Manager | Named in report signature section |
| Irina Sarkisyan | Administrator | Met with Licensing Program Analyst during investigation |
Inspection Report
Annual Inspection
Census: 54
Capacity: 90
Deficiencies: 0
Date: Aug 20, 2021
Visit Reason
Licensing Program Analyst Tao conducted an unannounced annual inspection visit to evaluate compliance with regulations and review infection control, food supply, medications, and facility safety.
Findings
The facility was found to be in compliance with no deficiencies cited. The environment was clean and safe, infection control measures were reviewed, medications were properly stored, and emergency systems were operable.
Report Facts
Hospice residents: 4
Hospice waivers on file: 8
Fire extinguishers: 10
Hot water temperature range: 105.5 to 113.4
Resident rooms: 63
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Irina Sarkisyan | Executive Director | Assisted with the inspection visit. |
| Mildred Pascual | Resident Services Director | Assisted with the inspection visit. |
| Bonnie Tao | Licensing Program Analyst | Conducted the inspection visit. |
| Fernando Fierros | Supervisor | Supervisor overseeing the inspection. |
Inspection Report
Complaint Investigation
Census: 48
Capacity: 90
Deficiencies: 0
Date: Jun 9, 2021
Visit Reason
An unannounced complaint investigation was conducted following allegations that staff did not ensure residents received adequate medical attention, did not address residents' changes in condition, and that the facility was dirty.
Complaint Details
The complaint investigation was unsubstantiated. Allegations included inadequate medical attention, failure to address changes in condition, and facility cleanliness. Interviews with staff and residents, document reviews, and facility observations did not support the allegations.
Findings
The investigation found that staff ensured adequate medical attention was provided, addressed residents' changes in condition timely, and that the facility was clean and in good repair. The allegations were determined to be unsubstantiated due to lack of preponderance of evidence.
Report Facts
Capacity: 90
Census: 48
Staff interviewed: 4
Residents interviewed: 5
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Bonnie Tao | Licensing Program Analyst | Conducted the complaint investigation |
| Fernando Fierros | Licensing Program Manager | Named in report as Licensing Program Manager |
| Subashsani Kumar | Administrator | Facility administrator met during investigation |
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