Aurora Valley Care

Aurora Valley Care is a Nursing Home in Washington

Aurora Valley Care is a Nursing Home in Washington

Aurora Valley Care

414 S University Rd, Spokane Valley, WA 99206 View Map

Aurora Valley Care is a Nursing Home in Washington

Aurora Valley Care is a Nursing Home in Washington

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Overview of Aurora Valley Care

Serving the community of Spokane Valley, WA since 1966, Aurora Valley Care is a leading senior living community that offers rehabilitation and skilled nursing. The community provides a comfortable living space for both short-term rehabilitation and extended stays, all complemented with around-the-clock nursing assistance. Guaranteeing a lively and enjoyable lifestyle, the community also conducts a dynamic range of activities, spanning from games to festive gatherings and outings.

Focused in delivering optimal recovery, independence, and overall wellness, Aurora Valley Care offers comprehensive services, including physical therapy, speech therapy, nutritional support, occupational therapy, along with wellness-focused activities. A devoted team of professionals offers warmth, empathy, and an unyielding commitment to delivering personalized attention and care, fostering the overall well-being of residents within a nurturing environment.

+1 509-924-4650

Managed by Jacqueline Palozzolo

Executive Director

Jacqueline Palozzolo serves as the Executive Director at Aurora Valley Care, a leading skilled nursing and rehabilitation provider in Spokane Valley, WA. She is dedicated to supporting residents and families, ensuring quality care and a welcoming community environment.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 3.54/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
1/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
1/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
2/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
4/5

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 124

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Washington average
Occupancy rate 53.3%
Residents per day (avg) 80
Occupancy rate
53.3%
Residents per day (avg)
80

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Might be optimal for
Post-acute recovery Temporary care Transitional stays

Breakdown by payment type

Medicare

23% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

64% of new residents, often for short stays.

Typical stay 29 days

Medicaid

13% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Finances and operations

Proprietary home
Corporation
Home revenue
$11.4M
Profit
$238.7K
Proprietary home Corporation
Home revenue
$11,398,587.00
Profit
$238,694.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.1M
35.6% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.1M
Total costs $11.2M

What does this home offer?

Accepts Medicaid icon
Accepts Medicaid icon

Accept Medicaid: Yes, Accept Medicaid

Building type icon
Building type icon

Building Type: Single-story

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Aurora Valley Care

Skilled Nursing

Compare Nursing Homes around Spokane

The information below is reported by the Washington Department of Social and Health Services, Residential Care Services.
Ivy Court Skilled Nursing and Rehabilitation
SNF

Nursing Homes 24/7 care needed

Coeur d'Alene
80
No
-
50
90.0%
$10,099,231.00
$4,814,109.00
47.7%
67.90
1/5
3.9341
1/5
3/5
3/5
-
Aurora Valley Care
N

Nursing

SNF

Nursing Homes 24/7 care needed

Spokane Valley
124
No
-
72
53.3%
$10,775,263.00
$4,060,470.00
37.7%
80.40
1/5
3.5373
1/5
2/5
4/5
3
Columbia Landing of Spokane
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Spokane (Moran Prairie)
150
No
-
35
-
-
-
-
-
-
-
-
-
-
-
Comstock Place Adult Family Living
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Spokane (Comstock)
-
No
A+
25
-
-
-
-
-
-
-
-
-
-
-
Rosam Adult Family Homes
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Spokane (Balboa)
-
No
-
40
-
-
-
-
-
-
-
-
-
-
-

Aurora Valley Care Reviews

Share your thoughts and experiences about Aurora Valley Care. Let’s celebrate the stories that make a difference!
Reviewer avatar
Suzan Troupe
This facility changed its name from Gardens on University last year.. no doubt to hide from all of the negative reviews .. if you want to see all about what this place is, look up their former name .. *note* the ONLY thing that has changed about this facility is the name .. please thoroughly research this place before you trust the lives of your loved ones in their care .. make sure to look up the news footage as well from 2020 or 2021What do you like most about living here? Answer: Nothing at all Are there enough caregivers to handle the residents' needs, especially during emergencies? Answer: No Are the common areas pleasant and comfortable for socializing or relaxing? Answer: No How would you rate the quality and variety of the meals? (1-5) Answer: 1 Are special diets handled well? Answer: No Is the dining schedule flexible enough to meet your preferences? Answer: No How do you feel about the level of social interaction available with other residents? Answer: There is rarely any social interaction How was the units offered in this community? Answer: Sent from hospital Do you feel safe living in this community? Answer: No How well do you think the community handles emergencies or unexpected events? Answer: They ignore emergencies to keep the numbers down and to bring as little attention to the facility as possible Are there any hidden fees or unexpected charges? Answer: I don't know.. but I do know that the social service administrator, aka Jackie, sabotages transfers until patients Medicare runs out Would you recommend this community to others looking for senior living options? Answer: Absolutely not Is there anything you wish you knew before moving in? Answer: I wish we'd looked up the reviews

Places of interest near Aurora Valley Care

Address 8.7 miles from city center

Address 414 S University Rd, Spokane Valley, WA 99206

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

130
Total Staff
103
Employees
27
Contractors
32,012
Total Hours (Quarter)
42
Avg Staff/Day
8.4
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse98.3 Yes
Licensed Practical Nurse239.4 Yes
Certified Nursing Assistant519 Yes
Staff by Category
Administration
2 staff
7hs shift avg
Nursing Staff
92 staff
8.9hs shift avg
Physicians & Practitioners
7 staff
8hs shift avg
Therapy Services
22 staff
6.7hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
2 staff
3.8hs shift avg
Dietary Services
3 staff
7.5hs shift avg
Other Services
2 staff
8.2hs shift avg
Contractor Analysis
5.5%
of total hours from contractors
1,745 contractor hours this quarter
Certified Nursing Assistant: 10 Licensed Practical Nurse: 11 Registered Nurse: 1 Medical Director: 1 Occupational Therapy Assistant: 4
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant41105114,29091100%9
Licensed Practical Nurse1211236,13291100%9.4
RN Director of Nursing4042,1498695%8.5
Registered Nurse8191,6888897%8.3
Other Dietary Services Staff2028748593%7.3
Clinical Nurse Specialist6067886875%8
Physical Therapy Assistant5057806774%6.5
Mental Health Service Worker2026946875%8.2
Respiratory Therapy Technician5056416369%8.3
Physical Therapy Aide4045426167%7.4
Administrator1015206571%8
Nurse Practitioner1015206571%8
Medication Aide/Technician3035195257%8
Nurse Aide in Training2025185156%8.1
Dietitian1014866167%8
Speech Language Pathologist3033425358%6.3
Qualified Social Worker2022225864%3.8
Occupational Therapy Aide1012184954%4.4
Occupational Therapy Assistant044671213%4.7
Medical Director011241314%1.8

Health Inspection History

Total Health inspections 19
144% above Washington average
Washington average: 7.8

Last Health inspection on Sep 2025

Total Health citations 106
117% above Washington average
Washington average: 48.9

5.58 citations per inspection (avg)

Citations origin

Citations can result from standard inspections or complaint-based investigations.

Standard inspections 75 citations
Complaint investigations 34 citations
Breakdown of citations
Critical Health citations 0
100% below Washington average
Washington average: 0.3
Serious Health citations 5
194% above Washington average
Washington average: 1.7
Moderate Health citations 99

Minor Health citations 2
Citations history (last 3 years)
Quality of Care moderate citation Sep 15, 2025
Corrected

Resident Rights moderate citation Sep 15, 2025
Corrected

Quality of Care moderate citation Feb 21, 2025
Corrected

Quality of Care moderate citation Feb 21, 2025
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit LLC
Part of: Caldera Care
Resident Census by Payment Source
75 Total Residents
Medicare 2 (2.7%)
Medicaid 55 (73.3%)
Private Pay/Other 18 (24%)
Programs & Services
Residents' Group
Family Member Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score 9.3
7% better than Washington average
Washington average: 10.0
Functional decline score 19.1
8% better than Washington average
Washington average: 20.9
Long-Stay Resident Measures
Daily care & independence

Need for Help with Daily Activities Increased 12.2%
26% below Washington average.

Walking Ability Worsened 20.1%
8% below Washington average.

Low Risk Long-Stay Residents with Bowel/Bladder Incontinence 25.1%
3% above Washington average.
Safety & clinical stability

Falls with Major Injury 2.1%
21% below Washington average.

High Risk Residents with Pressure Ulcers 7.3%
47% above Washington average.

Urinary Tract Infection 4.2%
138% above Washington average.
Emotional & behavioral wellbeing

Depressive Symptoms 13.3%
18% below Washington average.

Antipsychotic Use 21.1%
46% above Washington average.
Preventive care

Pneumococcal Vaccine 98.8%
3% above Washington average.

Influenza Vaccine 100.0%
7% above Washington average.
Nutrition & physical health

Lost Too Much Weight 5.1%
13% below Washington average.
Short-stay resident measures
Pneumococcal Vaccine 78.9%

10% worse than Washington average
Antipsychotic medication increase 0.0%

100% better than Washington average
Influenza Vaccine 79.0%

Near Washington average

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $162K
This home paid 99% more in fines than the state average.
Washington average: $82K
Number of Fines 3
This home received 62% more fines than the state average.
Washington average: 1.8
Payment Denials 1
This home had 261% more payment denials than the state average.
Washington average: 0.3
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty May 9, 2024
$93K
Civil Money Penalty Mar 27, 2023
$1K
Civil Money Penalty Jan 20, 2023
$67K
Payment Denial Jan 20, 2023
12 days

Last updated: Jan 2026

Guides for Better Senior Living

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Financial Aid for Washington Seniors

Get financial aid guidance

Community Options Program Entry System (COPES)

WA Medicaid COPES

Age 65+ or disabled, Washington resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

High demand in urban areas (e.g., Seattle).

Washington Family Caregiver Support Program

WA NFCSP

Caregiver of someone 60+ (or with dementia), Washington resident.

No strict limit; prioritizes low-income.

Not applicable.

High urban demand; rural outreach.

Community First Choice (CFC)

Washington Community First Choice

Age 65+ (or disabled 18+), WA resident, Medicaid-eligible, need help with 2+ ADLs/IADLs.

~$2,829/month; QIT optional.

$2,000 (individual), $3,000 (couple).

Broader than COPES; serves ~20,000; self-directed option.

Older Americans Act (OAA) Services

Washington OAA Services

Age 60+, WA resident; no income/asset limits.

None; donations encouraged.

Not assessed.

13 AAAs; includes Meals on Wheels; rural focus.

Medicare Savings Program (MSP)

Washington Medicare Savings Program

Age 65+ or disabled, WA resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Includes Extra Help for Part D; no waitlist.

Low-Income Home Energy Assistance Program (LIHEAP)

Washington LIHEAP

Age 60+ prioritized, WA resident, low-income household.

~$3,970/month (185% FPL).

Not assessed.

Covers gas, electric, wood; emergency aid available.

Senior Community Service Employment Program (SCSEP)

Washington SCSEP

Age 55+, unemployed, low-income, WA resident.

~$1,983/month (125% FPL).

Not specified.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Washington VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, WA resident, wartime service, ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth).

High veteran use; supports rural/urban needs.

Senior Citizens Property Tax Exemption

Washington Senior Property Tax Exemption

Age 61+ or disabled retiree, WA resident, homeowner, income-based.

~$45,000-$70,000/year (varies by county, e.g., King: $70,000).

Not assessed; home value cap varies (~$250,000-$400,000).

Saves ~$500-$1,500/year; offered statewide.

Senior Farmers’ Market Nutrition Program (SFMNP)

Washington SFMNP

Age 60+, WA resident, low-income.

~$2,322/month (185% FPL).

Not assessed.

Vouchers (~$80/season); serves ~20,000 via AAAs.

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