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Memory Care in Hartford

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Avery Heights Assisted Living and Memory Care

Memory Care in Hartford

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Avery Heights Assisted Living and Memory Care

Overview of Avery Heights Assisted Living and Memory Care

Avery Heights is a tightly-knit assisted and memory care living community with quality service in Hartford. The senior living home brings an elevated lifestyle into its elegant and gracious approach to modern-day senior living. Avery Heights is a resident-driven community that has continued to strive to put the needs of its residents first since 1957. 

Avery Heights offers a range of services for its residents, such as scheduled local transportation available upon request; a calendar of activities is given to each resident with a list of scheduled classes, outings, and other events; and delicious meals served at the dining room.

(860) 953-1201

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
2/5
Connecticut average: 3.4/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
2/5
Connecticut average: 3.1/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
4/5
Connecticut average: 3.4/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
3/5
Connecticut average: 3.6/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
3h 44m per day

This home provides 8% less nursing time per resident than the Connecticut average.

Connecticut average: 4h 4m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 39m per day 42m per day 41m per day
Nurse Aide Info Nurse aide hours per resident per day. 2h 5m per day 2h 17m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 3h 9m per day 3h 25m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 2m per day 5m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 30m per day 28m per day 29m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 199

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Connecticut average: 84%
Occupancy rate 88.3%
Residents per day (avg) 171
Occupancy rate
88.3%
Residents per day (avg)
171

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

26% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

59% of new residents, often for short stays.

Typical stay 2 months

Medicaid

15% of new residents, often for long-term daily care.

Typical stay 2 - 3 years

Finances and operations

Voluntary non-profit community
Home revenue
$36.2M
Operating deficit
-$456.7K
Voluntary non-profit community
Home revenue
$36.2M
Operating deficit
-$456.7K
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$10.8M
30% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$25.8M
Total costs $36.7M
Years in operation
17 years in operation
A community with a solid operating history and experience delivering ongoing care.
Walk Score
Walk Score: 39 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

License Details

StatusActive
IssuanceJanuary 4, 2009
ExpirationMarch 31, 2027

Additional Licensing Details

License Number750C

Room costs

Private Room (119 rooms) $618 per day
Semi-Private Room (80 rooms) $573 per day

Safety & Compliance

Emergency SystemsYes

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Staffing & Medical

3 services
Nursing Services
Skilled Nursing
24-Hour Staffing

Amenities & Lifestyle

9 amenities
Restaurant-Style Dining
Gym
Heated Pool
Library
Movie Theater
Beauty Salon
Concierge Services
Emergency Response System
Transportation Services
ActivitiesA full calendar of onsite events and activities is available.
Specific ProgramsAssisted Living, Memory Care, Home Health Care, Short-Term Rehabilitation, Long-Term Care, Independent Living, Support Groups, Dining, Wellness, Fitness Center, Spiritual Care, Walking Trails, Volunteer Opportunities, Cultural Activities
Religious ServicesYes
Volunteer ProgramsYes

Pricing & Financial Information

Dining & Nutrition

Food DescriptionDining at The Heights offers nutritious and flavorful meals in a welcoming environment, fostering connection and well-being.

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed: Yes, Pets Allowed

Housing options icon
Housing options icon

Housing Options: 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: Single-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Avery Heights Assisted Living and Memory Care

Assisted Living Memory Care Independent Living

Contact Avery Heights Assisted Living and Memory Care

Inspection History

In Connecticut, the Department of Public Health, Facility Licensing and Investigations Section conducts mandatory inspections and unannounced surveys to monitor the quality of care in long-term facilities.

6 visits/inspections Info Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.

6 routine inspections

Breakdown by inspection type
  • 2 plans of correction

Results

2 with issues

0 without issues

Connecticut average: 13 visits/inspections

Latest inspection

Date February 26, 2025

Inspection history

01-21-2025 Inspection Report
02-26-2025 Plan of Correction
04-05-2024 Inspection Report
04-05-2024 Inspection Report
04-05-2024 Inspection Report
05-01-2023 Plan of Correction
06-13-2022 Inspection Report
10-28-2022 Inspection Report

Health Inspection History

Inspections
Total health inspections 6

Connecticut average 5.7


Last Health inspection on Oct 2025

Total health citations 40

Connecticut average 32

Citations per inspection
6.67

Connecticut average 5.82


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

35 of 40 citations resulted from standard inspections; and 5 of 40 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 2
567% worse than Connecticut average

Connecticut average: 0.3


Serious Health citations More info 2
186% worse than Connecticut average

Connecticut average: 0.7

2 critical citations More info Connecticut average: 0.3

2 serious citations More info Connecticut average: 0.7

30 moderate citations More info Connecticut average: 28.8

6 minor citations More info Connecticut average: 2.3
Citations history (last 3 years)
Quality of Care serious citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Oct 06, 2025
Corrected

Abuse/Neglect moderate citation Info Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment. May 19, 2025
Corrected

Infection Control moderate citation Info Issues related to preventing and controlling infections, including hygiene practices and safety protocols. May 19, 2025
Corrected

Infection Control moderate citation Info Issues related to preventing and controlling infections, including hygiene practices and safety protocols. May 19, 2025
Corrected

Compare Memory Care around Hartford The information below is reported by the Connecticut Department of Public Health, Facility Licensing and Investigations Section.

Filter by care type
Avery Heights Assisted Living and Memory Care
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Hartford (South West)199Yes 39 1 Bed / 2 Bed17 88.3% -80
Brookdale West Hartford
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

West Hartford (Simsbury Road)-Yes 40 1 Bed / 2 Bed16-A+816
Addison Place at Glastonbury
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Glastonbury (Glastonbury)-No 14 1 Bed / 2 Bed5--98
Anthology of Farmington
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Farmington-Yes 26 1 Bed / 2 Bed--A+00
Farmington Station, A Senior Living Residence
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Farmington-Yes 14 1 Bed / 2 Bed6--1517

Places of interest near Avery Heights Assisted Living and Memory Care

Address 4.7 miles from city center Info Estimated distance in miles from Hartford's city center to Avery Heights Assisted Living and Memory Care's address, calculated via Google Maps. — 2.06 miles to nearest hospital (Connecticut Children's Medical Center)

Calculate Travel Distance to Avery Heights Assisted Living and Memory Care

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Address

Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 251
Employees 158
Contractors 93
Staff to resident ratio 1.49:1
21% worse than Connecticut average

Connecticut average ratio: 1.88:1

Avg staff/day 89
Average shift 7.7 hours
0% compared with Connecticut average

Connecticut average: 7.5 hours

Total staff hours (quarter) 62,525
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 23
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.9 hours

This role is partially covered by contractors.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 61
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.9 hours

This role is partially covered by contractors.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 120
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.9 hours

This role is partially covered by contractors.

Contractor staffing

Total hours from contractors

12.9%

8,078 contractor hours this quarter

Certified Nursing Assistant: 37 Licensed Practical Nurse: 33 Occupational Therapy Assistant: 4 Speech Language Pathologist: 4 Physical Therapy Aide: 3 Physical Therapy Assistant: 3 Respiratory Therapy Technician: 2 Qualified Social Worker: 2 Clinical Nurse Specialist: 1 Registered Nurse: 1 Qualified Activities Professional: 1 Occupational Therapy Aide: 1 Medical Director: 1
Staff by category
Certified Nursing Assistant833712032,98091100%7.9
Licensed Practical Nurse28336110,12191100%7.9
Registered Nurse221235,42791100%7.9
Clinical Nurse Specialist111123,78391100%7.9
Dietitian8082,12491100%6.8
Physical Therapy Aide0331,4296673%7.7
Speech Language Pathologist0441,2016875%7.1
Physical Therapy Assistant0331,1487279%6.2
Dental Services Staff2029126369%7.7
Respiratory Therapy Technician0226586976%6.3
Occupational Therapy Aide0114896268%7.9
Qualified Social Worker0224195763%7.1
Nurse Practitioner1014135459%7.6
Administrator1013985358%7.5
Mental Health Service Worker1013855156%7.5
Other Social Services Staff1013534752%7.5
Qualified Activities Professional0111873943%4.8
Occupational Therapy Assistant044684651%1.2
Medical Director011331314%2.5
120 Certified Nursing Assistant
% of Days 100%
61 Licensed Practical Nurse
% of Days 100%
23 Registered Nurse
% of Days 100%
12 Clinical Nurse Specialist
% of Days 100%
8 Dietitian
% of Days 100%
3 Physical Therapy Aide
% of Days 73%
4 Speech Language Pathologist
% of Days 75%
3 Physical Therapy Assistant
% of Days 79%
2 Dental Services Staff
% of Days 69%
2 Respiratory Therapy Technician
% of Days 76%
1 Occupational Therapy Aide
% of Days 68%
2 Qualified Social Worker
% of Days 63%
1 Nurse Practitioner
% of Days 59%
1 Administrator
% of Days 58%
1 Mental Health Service Worker
% of Days 56%
1 Other Social Services Staff
% of Days 52%
1 Qualified Activities Professional
% of Days 43%
4 Occupational Therapy Assistant
% of Days 51%
1 Medical Director
% of Days 14%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 169
Medicare
6
3.6% of residents
Medicaid
124
73.4% of residents
Private pay or other
39
23.1% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 12.5
20% worse than Connecticut average

Connecticut average: 10.4

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 25.8
22% worse than Connecticut average

Connecticut average: 21.1

Long-stay resident measures
Below average Connecticut avg: 3.2 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 25.0%
32% worse than Connecticut average

Connecticut average: 18.9%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 22.7%
18% worse than Connecticut average

Connecticut average: 19.2%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 29.6%
19% worse than Connecticut average

Connecticut average: 24.9%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 3.7%
8% worse than Connecticut average

Connecticut average: 3.5%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 4.6%
In line with Connecticut average

Connecticut average: 4.6%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 2.5%
50% worse than Connecticut average

Connecticut average: 1.7%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 6.3%
In line with Connecticut average

Connecticut average: 6.3%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 7.1%
53% better than Connecticut average

Connecticut average: 15.2%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 23.8%
38% worse than Connecticut average

Connecticut average: 17.2%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 81.4%
7% worse than Connecticut average

Connecticut average: 87.5%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 74.4%
20% worse than Connecticut average

Connecticut average: 93.5%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 2.95
40% worse than Connecticut average

Connecticut average: 2.10

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.09
29% better than Connecticut average

Connecticut average: 1.53

Short-stay resident measures
Significantly above average Connecticut avg: 3.3 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 50.5%
28% worse than Connecticut average

Connecticut average: 70.1%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.6%
In line with Connecticut average

Connecticut average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 30.0%
57% worse than Connecticut average

Connecticut average: 69.8%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 21.3%
15% better than Connecticut average

Connecticut average: 25.0%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 6.3%
43% better than Connecticut average

Connecticut average: 11.1%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than Connecticut average

Connecticut average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 67.3%
25% better than Connecticut average

Connecticut average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 58.3%
15% better than Connecticut average

Connecticut average: 50.6%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $71K
64% higher than Connecticut average

Connecticut average: $44K

Number of fines 3
72% more fines than Connecticut average

Connecticut average: 1.7

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Connecticut average

Connecticut average: 0.1

Fines amount comparison
Fines amount comparison
This facility $71K
Connecticut average $44K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Apr 8, 2025
$15K
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Dec 12, 2023
$45K
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Aug 8, 2023
$12K

Last updated: Jan 2026

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Financial Aid for Connecticut Seniors

Get financial aid guidance

Connecticut Home Care Program for Elders

CHCPE

Age 65+, Connecticut resident, at risk of nursing home placement.

State-funded: ~$1,600/month; Medicaid: ~$2,829/month (300% FBR).

$1,600 (state), $2,000 (Medicaid, individual).

Two tiers (state and Medicaid); waitlists possible.

Statewide Respite Care Program

CT Respite Care

Caregiver of senior with dementia, Connecticut resident.

~$2,500/month (individual, varies).

$40,000 (individual).

Limited to dementia caregivers; capped funding.

Congregate Housing Services Program (CHSP)

Connecticut Congregate Housing Services Program

Age 62+, Connecticut resident, frail but not needing 24/7 care, resides in CHSP-eligible housing.

~$41,000/year (individual, adjusted annually).

Not specified; focus is income-based.

Limited to 14 state-subsidized sites; participants pay 10% of service costs.

Medicare Savings Program (MSP)

Connecticut Medicare Savings Program

Age 65+ or disabled, Connecticut resident, enrolled in Medicare Part A/B.

~$2,510/month (individual, QMB); ~$3,380/month (SLMB); ~$3,598/month (ALMB)—adjusted annually.

None since 2023 policy change.

Three tiers (Qualified Medicare Beneficiary, Specified Low-Income, Additional Low-Income); no asset test.

Senior Community Service Employment Program (SCSEP)

Connecticut SCSEP (federally funded, state-administered)

Age 55+, unemployed, low-income, Connecticut resident.

~$1,983/month (125% FPL, individual).

Not specified; income-focused.

Priority for veterans, rural residents; limited slots (~500/year).