Inspection Reports for Barclay Friends
700 N Franklin St, West Chester, PA 19380, United States, PA, 19380
Back to Facility ProfileDeficiencies per Year
20
15
10
5
0
Unclassified
Census Over Time
Census
Capacity
Inspection Report
Renewal
Census: 51
Capacity: 103
Deficiencies: 10
Jul 8, 2025
Visit Reason
The inspection was conducted as a renewal inspection of the BARCLAY FRIENDS facility on 07/08/2025 and 07/09/2025 to review compliance with licensing requirements.
Findings
The inspection identified multiple deficiencies including record confidentiality breaches, delayed resident refund processing, privacy violations due to lack of signage for video recording, incomplete staff orientation on fire safety and resident rights, furniture and equipment maintenance issues, outdated food items, combustible storage near heat sources, improperly posted menus, and delayed admission support plans for dementia care unit residents. Plans of correction were accepted and implemented by 07/31/2025.
Deficiencies (10)
| Description |
|---|
| A computer monitor displaying resident personal information was unlocked and unattended in the medication room. |
| Refund to resident's estate after death was not processed timely. |
| Video recording devices in the main entrance lacked signage indicating recording. |
| Two staff persons did not receive complete fire safety orientation on their first day. |
| Staff person did not complete resident rights training within 40 scheduled work hours. |
| Door to medication room was unable to close completely due to hardware issues. |
| Unlabeled and undated food items found in the memory care unit kitchenette. |
| Combustible materials stored near heating equipment in the boiler room. |
| Menus were not posted one week in advance as required. |
| Resident's initial support plan for Secure Dementia Care Unit admission was completed late. |
Report Facts
License Capacity: 103
Residents Served: 51
Residents Served in Secured Dementia Care Unit: 27
Current Hospice Residents: 4
Residents Age 60 or Older: 51
Residents with Mobility Need: 21
Total Daily Staff: 72
Waking Staff: 54
Inspection Report
Follow-Up
Census: 51
Capacity: 75
Deficiencies: 11
Feb 27, 2025
Visit Reason
The visit was a follow-up review conducted on 02/27/2025 to determine if the submitted plan of correction was fully implemented at the facility.
Findings
The plan of correction submitted by the facility was accepted and fully implemented as of 03/19/2025. Multiple deficiencies related to resident room furnishings, cleanliness, and facility maintenance were corrected promptly during the surveyor's visit.
Deficiencies (11)
| Description |
|---|
| Dumpster was full and missing half of the lid with trash items outside the home near the dumpster. |
| Room did not include a bed with a solid foundation and a mattress that is in good repair, clean, and supports the resident. |
| Room did not have a chair that meets the resident’s needs. |
| Room did not have pillows, bed linens, and blankets that are clean and in good repair. |
| Room did not have a storage area for clothing that includes a chest of drawers. |
| Room did not have a bedside table or shelf. |
| Room does not have access to a source of light that can be turned on/off at bedside. |
| Room did not have a towel, washcloth, or soap available. |
| Bathroom dispensers were empty and did not have soap provided within reach of each bathroom sink. |
| No condiments available at the dining table(s) or in the kitchenette. |
| Emergency procedures were not posted in a conspicuous and public place in the home. |
Report Facts
Residents Served: 51
License Capacity: 75
Total Daily Staff: 51
Waking Staff: 38
Secured Dementia Care Unit Capacity: 51
Secured Dementia Care Unit Residents Served: 20
Inspection Report
Renewal
Census: 52
Capacity: 75
Deficiencies: 19
Jul 29, 2024
Visit Reason
The inspection was an unannounced full renewal inspection conducted on 07/29/2024 and 07/30/2024 to review compliance with licensing requirements.
Findings
The inspection identified multiple deficiencies including privacy violations due to lack of video surveillance signage, incomplete staff training records, sanitary condition issues with medication carts and trash receptacles, lack of elevator certificates, improper food storage, lint accumulation in dryers, missing rabies vaccination certificate for a resident's cat, blocked egress, incomplete or inaccurate medication records, and failure to follow prescriber's orders. All deficiencies had accepted plans of correction which were implemented by 09/18/2024.
Deficiencies (19)
| Description |
|---|
| No signs indicating video surveillance in the home despite multiple video cameras installed. |
| Staff training record for Staff Person B missing completion dates of trainings. |
| 2024 staff training plan does not include dates and times of scheduled training. |
| Medication carts had spilled and dried white liquid, pill debris, and loose pills. |
| Two half-full, uncovered, unattended trash cans in the main kitchen. |
| Two elevators lack certificate of operation from Department of Labor and Industry or local authority. |
| Ten 5-gallon water bottles stored on the floor in storage room. |
| Approximate 1-inch accumulation of lint in lint trap of second dryer in first-floor laundry room. |
| Resident's cat present without current certificate of rabies vaccination. |
| Two patio chairs blocked egress from memory care dining hall. |
| Resident 2's most recent medical evaluation date missing. |
| Menus for current and upcoming weeks not displayed in conspicuous public place. |
| Resident 3 had medication in room not listed for self-administration. |
| Discontinued medication found in resident's room. |
| Loose pills found in medication carts in personal care. |
| Medication directions changed but not updated on blister pack or label. |
| Medication not administered due to resident absence but absence not documented on MAR; glucometer not calibrated to correct time. |
| Resident 5's medication not indicated on medication administration record for July 2024. |
| Medications not administered as prescribed due to unavailability in home. |
Report Facts
License Capacity: 75
Residents Served: 52
Secured Dementia Care Unit Capacity: 23
Secured Dementia Care Unit Residents Served: 18
Hospice Current Residents: 2
Total Daily Staff: 70
Waking Staff: 53
Date of Inspection: Jul 29, 2024
Inspection Report
Complaint Investigation
Census: 54
Capacity: 75
Deficiencies: 0
Mar 7, 2024
Visit Reason
The inspection was a partial, unannounced visit conducted due to a complaint and incident.
Findings
No regulatory citations or deficiencies were identified during the inspection.
Complaint Details
The inspection was complaint-related, but no deficiencies were found and follow-up was not required.
Report Facts
License Capacity: 75
Residents Served: 54
Secured Dementia Care Unit Capacity: 25
Secured Dementia Care Unit Residents Served: 20
Hospice Residents: 6
Residents Age 60 or Older: 54
Residents with Mobility Need: 21
Total Daily Staff: 75
Waking Staff: 56
Inspection Report
Monitoring
Census: 56
Capacity: 75
Deficiencies: 1
May 4, 2023
Visit Reason
The inspection was an unannounced partial review conducted as a monitoring visit to assess compliance and verify the implementation of a previously submitted plan of correction.
Findings
The submitted plan of correction related to medication management was found to be fully implemented. A medication violation was identified involving a container of medication on the cart for a resident without a prescription, which was promptly addressed with corrective actions including staff education and ongoing audits.
Deficiencies (1)
| Description |
|---|
| A container of medication was observed on the medication cart for Resident #1 without a prescription for this supplement. |
Report Facts
License Capacity: 75
Residents Served: 56
Secured Dementia Care Unit Capacity: 20
Secured Dementia Care Unit Residents Served: 20
Hospice Current Residents: 2
Residents Age 60 or Older: 56
Residents with Mobility Need: 20
Inspection Report
Follow-Up
Census: 56
Capacity: 75
Deficiencies: 1
Mar 30, 2023
Visit Reason
The inspection visit was conducted as a follow-up to review the submitted plan of correction related to an incident involving resident care.
Findings
The submitted plan of correction was determined to be fully implemented, with the facility providing resident rights training to all staff and terminating the staff member involved in the incident. Continued compliance must be maintained.
Deficiencies (1)
| Description |
|---|
| A resident was treated disrespectfully by a staff member during incontinence care, including yelling and rude remarks. |
Report Facts
Residents Served: 56
License Capacity: 75
Secured Dementia Care Unit Capacity: 23
Secured Dementia Care Unit Residents Served: 19
Current Residents in Hospice: 2
Residents Age 60 or Older: 56
Residents with Mobility Need: 18
Inspection Report
Renewal
Census: 55
Capacity: 75
Deficiencies: 7
Mar 13, 2023
Visit Reason
The inspection was conducted as a renewal, provisional licensing inspection of Barclay Friends Personal Care Home to determine compliance with 55 Pa. Code Ch. 2600.
Findings
The facility was found to be in compliance with applicable regulations, with several deficiencies identified related to resident treatment, sanitary conditions, medication storage, and medication administration. Plans of correction were accepted and implemented by May 31, 2023.
Deficiencies (7)
| Description |
|---|
| A CNA responded inappropriately to a resident using foul language, potentially impacting resident dignity and respect. |
| Glucometers were shared between residents, leading to inaccurate blood glucose recordings on MARs. |
| Expired medications were found in the medication cart and were not destroyed according to regulations. |
| PRN medications were not available in the medication cart as prescribed. |
| Glucometer readings did not match residents' MARs on multiple dates, indicating transcription errors and improper glucometer use. |
| Medication administration record lacked initials of staff who administered medication on a specific date. |
| Medications were administered without following prescriber's orders, including missed vital sign checks and incorrect medication administration days. |
Report Facts
Residents Served: 55
License Capacity: 75
Residents in Secured Dementia Care Unit: 19
Secured Dementia Care Unit Capacity: 23
Current Hospice Residents: 2
Staff Total Daily: 75
Staff Waking: 56
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Juliet Marsala | Deputy Secretary, Office of Long-term Living | Signed the licensing letter |
Inspection Report
Monitoring
Census: 53
Capacity: 75
Deficiencies: 5
Feb 15, 2023
Visit Reason
The inspection was an unannounced partial monitoring visit conducted to review the facility's compliance with regulations and the implementation of the submitted plan of correction.
Findings
The facility was found to have fully implemented its submitted plan of correction. Multiple specific violations related to criminal background checks, fire drill exit routes, annual medical evaluations, additional assessments, and admission support plans were identified but corrected with ongoing audits and compliance measures in place.
Deficiencies (5)
| Description |
|---|
| Failure to complete a criminal background check promptly after hiring a staff member. |
| Use of only certain exit routes during fire drills instead of alternate exit routes as required. |
| Resident #1 did not have an annual medical evaluation completed timely. |
| Resident #1 did not have additional required annual assessments completed timely. |
| Resident #2's initial support plan for admission to the secured dementia care unit was not completed within the required 72 hours. |
Report Facts
License Capacity: 75
Residents Served: 53
Residents Served in Secured Dementia Care Unit: 20
Current Hospice Residents: 2
Total Daily Staff: 73
Waking Staff: 55
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Sr. HR Director | Named in relation to the criminal background check violation and corrective actions. | |
| Sr. Director of Operations | Named in relation to the fire drill exit routes violation and corrective actions. | |
| Clinical Care Coordinator | Named in relation to annual medical evaluation, additional assessments, and admission support plan violations and corrective actions. | |
| Quality Improvement Coordinator | Named in relation to audits and corrective actions for medical evaluations, assessments, and support plans. | |
| Maintenance Manager | Named in relation to conducting fire drill using alternate exit routes. |
Inspection Report
Monitoring
Census: 48
Capacity: 75
Deficiencies: 0
Dec 22, 2022
Visit Reason
The inspection was an unannounced monitoring visit conducted by the Pennsylvania Department of Human Services, Bureau of Human Service Licensing.
Findings
No regulatory citations or deficiencies were identified during this inspection.
Report Facts
Residents Served: 48
License Capacity: 75
Secured Dementia Care Unit Capacity: 23
Secured Dementia Care Unit Residents Served: 19
Total Daily Staff: 69
Waking Staff: 52
Residents Age 60 or Older: 48
Residents with Mobility Need: 21
Inspection Report
Census: 51
Capacity: 75
Deficiencies: 0
Sep 1, 2022
Visit Reason
The inspection was conducted as a partial, unannounced visit due to an incident.
Findings
No regulatory citations or deficiencies were identified during this inspection.
Report Facts
License Capacity: 75
Residents Served: 51
Memory Care Capacity: 23
Memory Care Residents Served: 19
Current Hospice Residents: 1
Residents Age 60 or Older: 51
Residents with Mobility Need: 19
Inspection Report
Renewal
Census: 55
Capacity: 75
Deficiencies: 9
Jul 26, 2022
Visit Reason
The inspection was a renewal licensing inspection conducted on 07/26/2022 to assess compliance with Department statutes and regulations.
Findings
The inspection identified multiple deficiencies including unsigned resident contracts, missing signed statements acknowledging receipt of resident rights, unqualified direct care staff, uncertified CPR training, incomplete fire drill records, failure to evacuate residents to designated meeting places during fire drills, and incomplete resident education on rights and assessments.
Deficiencies (9)
| Description |
|---|
| Resident-home contract for resident #1 was not signed by the resident. |
| Resident #1's record did not contain a signed statement acknowledging receipt of resident rights and complaint procedures. |
| Direct care staff person C did not have a high school diploma, GED, or active registry status on the Pennsylvania nurse aide registry. |
| Staff persons A and B completed CPR training from a source not certified by a hospital or recognized health care organization. |
| Fire drill records lacked required details including number of residents evacuated, number of residents in building, time to evacuate, and staff participation for multiple drills. |
| Residents did not evacuate to designated meeting places during multiple fire drills. |
| Resident #1 was not educated on the right to refuse medication if a medication error is suspected. |
| Resident #1's initial assessment was undated and completion date could not be determined. |
| Resident #1's initial support plan was undated and completion timeliness could not be determined. |
Report Facts
License Capacity: 75
Residents Served: 55
Secured Dementia Care Unit Capacity: 20
Residents Served in Dementia Unit: 20
Hospice Residents: 2
Resident Diagnosed with Mental Illness: 5
Residents with Mobility Need: 20
Residents with Physical Disability: 2
Staffing Hours - Resident Support Staff: 75
Staffing Hours - Total Daily Staff: 150
Staffing Hours - Waking Staff: 113
Inspection Report
Follow-Up
Census: 44
Capacity: 75
Deficiencies: 8
Feb 10, 2022
Visit Reason
The inspection visit on 02/10/2022 was a partial, unannounced follow-up inspection triggered by a complaint and incident review to verify the implementation of a previously submitted plan of correction.
Findings
The facility was found to have fully implemented the submitted plan of correction addressing multiple deficiencies including failure to report suspected resident abuse timely, incomplete criminal background checks for agency staff, unqualified direct care staff providing unsupervised services, unsecured poisonous materials accessible to residents, and incomplete resident medical evaluations and assessments. Continued compliance must be maintained.
Complaint Details
The inspection was complaint-related, triggered by allegations of resident abuse and incidents including falls and altercations. The complaint was substantiated as deficiencies were identified.
Deficiencies (8)
| Description |
|---|
| Failure to immediately report suspected abuse of a resident to the local area agency on aging. |
| Failure to report incidents to the Department within required timeframes, including resident falls and altercations. |
| Criminal background check on file was outdated by more than 2 years for an agency staff person. |
| Direct care staff person did not have a high school diploma, GED, or active registry status on the Pennsylvania nurse aide registry. |
| Direct care staff persons provided unsupervised ADL services without completing Department-approved training and competency testing. |
| Poisonous materials were not kept locked and accessible to residents who cannot safely avoid them. |
| Resident medical evaluations and additional assessments were not completed annually as required. |
| Written cognitive preadmission screening was not completed within 72 hours prior to admission to the secured dementia care unit. |
Report Facts
License Capacity: 75
Residents Served: 44
Memory Care Capacity: 20
Residents in Memory Care: 20
Total Daily Staff: 64
Waking Staff: 48
Notice
Capacity: 75
Deficiencies: 0
Jul 21, 2021
Visit Reason
The document serves as a renewal notification for the Personal Care Home license and informs that an onsite inspection will be conducted within the next twelve months as required by regulation.
Findings
No inspection findings are reported; the document confirms issuance of a regular license and advises that enforcement action will be taken if noncompliance is found during future inspections.
Report Facts
Maximum capacity: 75
Secure Dementia Care Unit capacity: 23
Inspection Report
Renewal
Census: 28
Capacity: 75
Deficiencies: 2
Jun 3, 2021
Visit Reason
The inspection was conducted as a renewal inspection of the Barclay Friends facility to assess compliance with licensing requirements.
Findings
The facility was found to have two deficiencies related to posting of current license documents and maintenance of door latches in the memory care unit. Both deficiencies were corrected promptly with plans of correction implemented by June 4, 2021.
Deficiencies (2)
| Description |
|---|
| The home's current violation report and a copy of 55 Pa. Code Chapter 2600 were not posted in a conspicuous and public place in the home. |
| In the memory care unit, the latches on the half doors securing the kitchen area from resident entry were broken and not locked. |
Report Facts
License Capacity: 75
Residents Served: 28
Secured Dementia Care Unit Capacity: 20
Secured Dementia Care Unit Residents Served: 18
Waking Staff: 35
Total Daily Staff: 46
Inspection Report
Plan of Correction
Census: 18
Capacity: 75
Deficiencies: 1
Feb 23, 2021
Visit Reason
The inspection was a partial, unannounced visit conducted due to an incident, with follow-up activities related to a plan of correction submission.
Findings
The facility was found to have a deficiency related to medication storage and availability, specifically Tylenol 325 mg was not available as needed for a resident. The submitted plan of correction was reviewed and determined to be fully implemented.
Deficiencies (1)
| Description |
|---|
| Tylenol 325 mg was not available in the home as needed for Resident #1 on 02/23/21. |
Report Facts
Residents Served: 18
License Capacity: 75
Capacity: 23
Residents Served: 14
Total Daily Staff: 32
Waking Staff: 24
Residents with Mobility Need: 14
Residents Age 60 or Older: 18
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