Barclay Friends

Nursing Home, Assisted Living, Memory Care & Residential Care · West Chester, PA

CMS overall rating

700 N Franklin St, West Chester, PA 19380 View map

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Barclay Friends accepts Medicare, Medicaid, and private pay.

Calculator: See prices in your area

Barclay Friends accepts Medicare, Medicaid, and private pay.

Overview of Barclay Friends

Spend your best years at Barclay Friends, a distinguished community located in the harmonious neighborhood of West Chester, PA, offering independent living, personal care, memory care, skilled nursing, and long-term rehabilitation. A compassionate and highly trained team provides the highest quality of care tailored to residents’ unique needs 24/7. Beautifully furnished and spacious studio and one-bedroom floor plans are also provided in a nurturing and friendly environment, ensuring residents can feel at ease during their stay.

Residents will not run out of things to do with a thoughtfully curated slate of enriching programs and stimulating activities that aim to enhance their living experiences. Mealtimes promote social interactions and satisfy dietary needs with delicious and well-balanced dining options served in a family-style setting. Medication support and therapy services are also provided to meet residents’ healthcare needs. The community is ideal for those seeking comfort in retirement, especially with its comprehensive care and extensive amenities.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

4h 42m per day

vs avg

2 of 6 metrics below state avg

Standout metric Weekend RN is +73% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	57m per day	▲ 21% State avg: 47m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	49m per day	▼ 11% State avg: 55m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 38m per day	▲ 20% State avg: 2h 12m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	4h 8m per day	▲ 18% State avg: 3h 31m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	2m per day	▼ 59% State avg: 6m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	57m per day	▲ 73% State avg: 33m per day · National avg: 28m per day

Capacity and availability

121 days

103-bed community

A larger shared setting that may offer more common spaces and organized community services.

42 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 35 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

BBB Rating: A+ (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy

Occupancy rate

50%

Lower than the Pennsylvania average: 78.7%

Occupied beds

51 / 103

Average occupied beds in Pennsylvania homes 103 beds

Best of Chester County

Seal of Excellence

Facility TypePersonal Care Homes

StatusLicensed

IssuanceMay 31, 2026

ExpirationMay 31, 2027

CountyChester

License LevelFULL

License Number146820

CMS Certification Number395848

Barclay Friends is legally operated by Barclay Friends.

Profit StatusNonprofit

Alzheimer's

51 units

Total beds

103 units

Staffing

Key information about the people who lead and staff this community.

ContactMs. Linda Sterthous, Manager

Rehabilitation Services

Residential Living

Personal Care

72 Total Daily Staff PA avg: 76.9

54 Waking Staff

0 Resident Support Staff

51 Residents Served

4 Current Residents

51 Capacity

21 Residents Served

Gardening

Beauty And Barber Salon

Horticultural Therapy

Special Interest Groups

Fitness Room

Wellness Activities

Lecture And Entertainment Events

Since 2021 · 5 years of data 74 citations 4 complaints 15 inspections 2 waivers

Inspection Score

9 points below the Pennsylvania average for assisted living residences (83/100)

Waivers A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.

This Facility PA Average vs. PA Avg

Waivers are Pennsylvania Department of Health exemptions that let a facility operate outside required staffing ratios or staff credential rules. A higher count can signal that the facility regularly relies on exceptions — for example, fewer nursing hours per resident or staff who don't fully meet qualification standards — which may affect day-to-day care.
2
vs 0.9 avg
↑ 122% higher than PA avg

Data reflects the most recent 5 years (since 2021).

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Pennsylvania state average

Overall vs. PA average

Latest Inspection July 8, 2025 Renewal

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	PA Average	vs. PA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	74	63	This facility has 17% more total citations than a typical Pennsylvania assisted living residence (74 vs. PA avg 63).↑ 17% worse Rank #365 / 482 Total citations — State benchmarked This home is ranked 365th out of 482 homes in Pennsylvania. Shows this facility's total citations compared to the Pennsylvania average among 482 comparable communities in the ranking pool. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.
Citations per year Average citations per year since 2021.	14.8	12.6	This facility has 17% more citations per year than a typical Pennsylvania assisted living residence (14.8 vs. PA avg 12.6).↑ 17% worse
Citations per inspection Average citations per inspection.	4.9	5.7	This facility has 14% fewer citations per inspection than a typical Pennsylvania assisted living residence (4.9 vs. PA avg 5.7).↓ 14% better Rank #317 / 482 Citations per inspection — State benchmarked This home is ranked 317th out of 482 homes in Pennsylvania. Shows this facility's citations per inspection compared to the Pennsylvania average among 482 comparable communities in the ranking pool. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	PA Average	vs. PA Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	15	11	This facility has 36% more total inspections than a typical Pennsylvania assisted living residence (15 vs. PA avg 11).↑ 36% worse
Inspections with citations Inspections that resulted in at least one regulatory citation.	10	8	This facility has 25% more inspections with citations than a typical Pennsylvania assisted living residence (10 vs. PA avg 8).↑ 25% worse
Inspection citation rate Percentage of inspections that resulted in at least one citation.	67%	73%	This facility has 6 percentage points lower inspection citation rate than a typical Pennsylvania assisted living residence (67% vs. PA avg 73%).↓ 6% better Rank #223 / 482 Inspection citation rate — State benchmarked This home is ranked 223rd out of 482 homes in Pennsylvania. Shows this facility's % of inspections with citations compared to the Pennsylvania average among 482 comparable communities in the ranking pool. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	PA Average	vs. PA Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	4	4	This facility has total complaints in line with the Pennsylvania average (4 vs. PA avg 4).— At avg Rank #301 / 482 Total complaints — State benchmarked This home is ranked 301st out of 482 homes in Pennsylvania. Shows this facility's complaint inspections compared to the Pennsylvania average among 482 comparable communities in the ranking pool. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.
Complaints per year Average complaints per year since 2021.	0.8	0.8	This facility has complaints per year in line with the Pennsylvania average (0.8 vs. PA avg 0.8).— At avg

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The July 8, 2025 inspection found 10 deficiencies including privacy breaches, incomplete staff fire safety training, and unsafe food storage; plans of correction were accepted and implemented by July 31, 2025.
The July 29, 2024 inspection identified 19 deficiencies with themes of medication errors, privacy violations, and facility maintenance issues, showing persistent compliance problems.
The February 27, 2025 follow-up confirmed full implementation of corrections for 11 deficiencies related to resident room furnishings, cleanliness, and emergency procedure postings.

Show Inspection Reports

Inspections since 2025

Total health inspections 1

State average N/A

Last Health inspection on Jun 2025

Total health citations

State average N/A

Citations per inspection

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 1 citation resulted from standard inspections.

Breakdown of citation severity (last 1 year)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

0 critical citations State average: N/A

0 serious citations State average: N/A

1 moderate citation State average: N/A

0 minor citations State average: N/A

Citations history (last 1 year)

Administration moderate citation Jun 13, 2025

Corrected

Total staff 97

Employees 83

Contractors 14

Staff to resident ratio 1.54 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 44

Average shift 7.6 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 30,609

Nursing staff breakdown

7.7 hours

7.6 hours

8 hours

Contractor staffing

1,702 contractor hours this quarter

Qualified Social Worker: 4 Physical Therapy Aide: 2 Physical Therapy Assistant: 2 Respiratory Therapy Technician: 2 Speech Language Pathologist: 2 Occupational Therapy Assistant: 1 Medical Director: 1

Staff by category


Certified Nursing Assistant	42	0	42	14,803	92	100%	8
Registered Nurse	13	0	13	4,883	92	100%	7.7
Licensed Practical Nurse	16	0	16	4,607	92	100%	7.6
Other Dietary Services Staff	5	0	5	1,536	84	91%	7.6
Dietitian	2	0	2	1,016	64	70%	8
Administrator	1	0	1	512	64	70%	8
Nurse Practitioner	1	0	1	440	55	60%	8
Qualified Social Worker	0	4	4	435	60	65%	6.7
Mental Health Service Worker	1	0	1	400	50	54%	8
Physical Therapy Aide	0	2	2	370	60	65%	5.1
Occupational Therapy Aide	1	0	1	362	45	49%	8
Dental Services Staff	1	0	1	347	45	49%	7.7
Physical Therapy Assistant	0	2	2	318	59	64%	5.3
Speech Language Pathologist	0	2	2	295	62	67%	4.7
Respiratory Therapy Technician	0	2	2	234	55	60%	4.1
Occupational Therapy Assistant	0	1	1	28	6	7%	4.6
Medical Director	0	1	1	24	13	14%	1.8

42 Certified Nursing Assistant

% of Days 100%

13 Registered Nurse

% of Days 100%

16 Licensed Practical Nurse

% of Days 100%

5 Other Dietary Services Staff

% of Days 91%

2 Dietitian

% of Days 70%

1 Administrator

% of Days 70%

1 Nurse Practitioner

% of Days 60%

4 Qualified Social Worker

% of Days 65%

1 Mental Health Service Worker

% of Days 54%

2 Physical Therapy Aide

% of Days 65%

1 Occupational Therapy Aide

% of Days 49%

1 Dental Services Staff

% of Days 49%

2 Physical Therapy Assistant

% of Days 64%

2 Speech Language Pathologist

% of Days 67%

2 Respiratory Therapy Technician

% of Days 60%

1 Occupational Therapy Assistant

% of Days 7%

1 Medical Director

% of Days 14%

View All Staffing Data

Total fines amount $9K

84% lower than State average

State average: $59K

Number of fines 1

52% fewer fines than State average

State average: 2.1

Payment Denials 0

100% fewer payment denials than State average

State average: 0.2

Fines amount comparison

This facility $9K

State average $59K

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 14.7

33% worse than State average

State average: 11.0

Functional decline score 27.6

24% worse than State average

State average: 22.2

Long-stay resident measures

Average State avg: 3.7

Need for Help with Daily Activities Increased 30.8%

62% worse than State average

State average: 19.0%

Walking Ability Worsened 29.0%

37% worse than State average

State average: 21.1%

Low Risk Residents with Bowel/Bladder Incontinence 23.0%

14% better than State average

State average: 26.7%

Falls with Major Injury 4.6%

43% worse than State average

State average: 3.2%

High Risk Residents with Pressure Ulcers 7.5%

35% worse than State average

State average: 5.5%

Urinary Tract Infection 2.1%

18% worse than State average

State average: 1.8%

Lost Too Much Weight 1.4%

79% better than State average

State average: 6.6%

Depressive Symptoms 0.5%

91% better than State average

State average: 5.5%

Antipsychotic Use 13.5%

21% better than State average

State average: 17.1%

Pneumococcal Vaccine 94.2%

8% better than State average

State average: 86.9%

Influenza Vaccine 98.5%

5% better than State average

State average: 93.5%

Hospitalizations per 1,000 days 1.85

10% worse than State average

State average: 1.68

ED visits per 1,000 days 0.58

52% better than State average

State average: 1.20

Short-stay resident measures

Pneumococcal Vaccine 95.7%

39% better than State average

State average: 68.8%

Successful return to home or community 65.3%

29% better than State average

State average: 50.6%

Breakdown by payment type

Medicare

58% of new residents, usually for short-term rehab.

Typical stay 25 days

Private pay

41% of new residents, often for short stays.

Typical stay 1 years

Medicaid

1% of new residents, often for long-term daily care.

Typical stay 9 - 10 years

Total residents 63

Medicare

3.2% of residents

Medicaid

30.2% of residents

Private pay or other

66.7% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Barclay Friends from 2011–2023, based on CMS SNF Cost Reports.

Occupancy Rate 139.4% ↑ 65.9pp vs 2022

Net Patient Income -$1.5M ↑ ~$1.9M vs 2022

Payroll Costs $11.7M ↑ ~$1.5M vs 2022

Operating Margin -7.8% ↑ 13.5pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	66.4%	79.6%	77.0%	87.4%	89.6%	78.8%	66.2%	56.0%	89.5%	56.8%	76.6%	73.5%	139.4%
Beds	169	169	169	147	147	166	166	96	96	171	171	171	103
Net Income	$406,363	$720,911	$915,955	$1,584,468	$785,171	$958,824	$1,722,696	$8,872,159	$8,215,501	-$1,789,145	$938,533	-$2,923,985	$724,009
Gross Revenue	$15,034,954	$15,096,464	$15,139,854	$15,691,243	$16,612,186	$17,030,280	$14,922,509	$9,123,557	$14,219,246	$12,051,242	$14,791,314	$19,098,836	$21,905,344
Operating Expenses	$12,576,194	$12,815,385	$13,146,583	$13,125,007	$13,524,755	$13,895,174	$13,731,063	$12,397,283	$13,230,035	$14,458,029	$16,394,388	$19,231,904	$20,482,880
Net Patient Income	$395,948	$23,472	-$375,944	-$271,896	$83,888	$180,322	-$958,050	-$5,039,119	-$1,657,294	-$4,896,294	-$4,330,752	-$3,371,670	-$1,477,535
Net Patient Revenue	$12,972,142	$12,838,857	$12,770,639	$12,853,111	$13,608,643	$14,075,496	$12,773,013	$7,358,164	$11,572,741	$9,561,735	$12,063,636	$15,860,234	$19,005,345
Payroll Costs	$7,193,062	$7,632,847	$7,816,514	$8,026,268	$8,198,287	$8,798,650	$8,398,567	$8,227,876	$9,143,269	$9,422,463	$9,830,664	$10,261,692	$11,735,711
Operating Margin %	3.1%	0.2%	-2.9%	-2.1%	0.6%	1.3%	-7.5%	-68.5%	-14.3%	-51.2%	-35.9%	-21.3%	-7.8%
Medicare %	10.0%	8.0%	9.2%	7.9%	7.6%	8.3%	6.7%	11.2%	6.3%	6.3%	8.4%	6.4%	7.1%
Medicaid %	0.0%	18.8%	19.9%	21.5%	22.5%	22.5%	16.6%	28.1%	30.5%	33.2%	24.2%	20.6%	16.9%
Private %	90.0%	73.2%	70.9%	70.6%	69.9%	69.2%	76.7%	60.6%	63.2%	60.5%	67.4%	73.0%	76.0%
Net Patient Revenue/Day	$317	$261	$269	$274	$283	$294	$318	$375	$369	$361	$339	$346	$363
Cost/Day	$307	$260	$277	$280	$281	$290	$342	$632	$422	$546	$460	$420	$391
Avg Length of Stay	159.7 days	153.0 days	174.2 days	152.0 days	144.2 days	96.0 days	86.8 days	321.4 days	170.5 days	158.6 days	97.0 days	117.7 days	121.5 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$19.0M

Net patient income

-$1.5M

Nonprofit Nonprofit Corporation

Net patient revenue

$19.0M

Net patient income

-$1.5M

Other income

$2.2M

Payroll costs

$11.7M 61.7% of net patient revenue

Other operating costs

$8.7M

Total costs

$20.5M

What does this home offer?

Housing Options: Private / Shared Suites

Building Type: Mid-rise

Beauty Services

Social and Recreational Activities

On-site Medical Care and Health Services

Exercise Programs

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (58% of admissions), and a typical Medicare stay runs around 25 days.

Coverage residents most often arrive under.

Medicare 58%

Private pay 41%

Medicaid 1%

Coverage residents most often leave under.

Medicare 55%

Private pay 42%

Medicaid 4%

Managed by Luke Dorey

Personal Care Administrator

1.2 miles from city center Estimated distance in miles from West Chester's city center to Barclay Friends's address, calculated via Google Maps.

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The information below is reported by the Pennsylvania Department of Human Services and Department of Health.


Barclay Friends	NH AL MC RC	West Chester (North Franklin Street)	-	103	A+	35	Private / Shared Suites
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Freedom Village at Brandywine	NH AL IL MC RC	Coatesville	-	60	A+	9	1 Bed / 2 Bed
Souderton Mennonite Homes	NH AL MC RC	Souderton	-	154	-	31	Studio / 1 Bed / 2 Bed
Dock Woods	NH AL IL MC RC	Lansdale	-	80	-	21	Studio / 1 Bed / 2 Bed

Nursing Home Explorer

What neighborhood is Barclay Friends in?

Barclay Friends is in the North Franklin Street neighborhood of West Chester.

Is Barclay Friends in a walkable area?

Barclay Friends has a walk score of 35. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of Barclay Friends?

According to PA state health department records, Barclay Friends's license number is 146820.

When does Barclay Friends's license expire?

According to PA state health department records, Barclay Friends's license expires on May 31, 2027.

What is the occupancy rate at Barclay Friends?

Barclay Friends's occupancy is 50%.

Does Barclay Friends operate as a for-profit or non-profit?

Barclay Friends is registered as a non-profit in PA.

How many beds does Barclay Friends have?

Barclay Friends has 103 beds.

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Barclay Friends

Overview of Barclay Friends

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

Awards

License Details

Ownership & Operating Entity

Type Of Units

Staffing

Leadership

Therapy & Rehabilitation

Additional Services

State Inspection Report (PA)

Secured Dementia Care Unit (PA)

Resident Conditions (PA)

Amenities & Lifestyle

Contact Barclay Friends

Inspection History

Waivers A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Citations Citations are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2025

Breakdown of citation severity (last 1 year)

Citations history (last 1 year)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

42 Certified Nursing Assistant

13 Registered Nurse

16 Licensed Practical Nurse

5 Other Dietary Services Staff

2 Dietitian

1 Administrator

1 Nurse Practitioner

4 Qualified Social Worker

1 Mental Health Service Worker

2 Physical Therapy Aide

1 Occupational Therapy Aide

1 Dental Services Staff

2 Physical Therapy Assistant

2 Speech Language Pathologist

2 Respiratory Therapy Technician

1 Occupational Therapy Assistant

1 Medical Director

Penalties and fines

Fines amount comparison

Fines amount comparison

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Nurse Aide Training

CCRC

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

What does this home offer?

Who this home usually serves

Mostly short-term rehab stays

Admissions