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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Spend your best years at Barclay Friends, a distinguished community located in the harmonious neighborhood of West Chester, PA, offering independent living, personal care, memory care, skilled nursing, and long-term rehabilitation. A compassionate and highly trained team provides the highest quality of care tailored to residents’ unique needs 24/7. Beautifully furnished and spacious studio and one-bedroom floor plans are also provided in a nurturing and friendly environment, ensuring residents can feel at ease during their stay.
Residents will not run out of things to do with a thoughtfully curated slate of enriching programs and stimulating activities that aim to enhance their living experiences. Mealtimes promote social interactions and satisfy dietary needs with delicious and well-balanced dining options served in a family-style setting. Medication support and therapy services are also provided to meet residents’ healthcare needs. The community is ideal for those seeking comfort in retirement, especially with its comprehensive care and extensive amenities.
Luke Dorey serves as the Personal Care Administrator at Barclay Friends, overseeing the personal care services to ensure residents receive compassionate and professional support. He plays a key role in maintaining the quality of care within the community.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 54th out of 167 homes in Pennsylvania.| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 59m per day | ▲ 26% State avg: 47m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 48m per day | ▼ 13% State avg: 55m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 40m per day | ▲ 21% State avg: 2h 12m per day · National avg: 2h 20m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 13m per day | ▲ 20% State avg: 3h 31m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ▼ 50% State avg: 6m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 58m per day | ▲ 76% State avg: 33m per day · National avg: 28m per day |
Most residents typically stay for a few weeks or months before returning home or moving on.
58% of new residents, usually for short-term rehab.
41% of new residents, often for short stays.
1% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #50 / 169Payroll — state benchmarkedThis home is ranked 50th out of 169 homes in Pennsylvania.Shows total annual staff payroll benchmarked to the Pennsylvania average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Lower than the Pennsylvania average: 78.7%Barclay Friends is legally operated by Barclay Friends.
Key information about the people who lead and staff this community.
Housing Options: Private / Shared Suites
Building Type: Mid-rise
Dining Services
Beauty Services
Social and Recreational Activities
On-site Medical Care and Health Services
Exercise Programs
In Pennsylvania, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
4 visits/inspections triggered by complaints
10 with citations
5 without citations
Pennsylvania average: 4 complaint visits
Pennsylvania average: 8 inspections with citations
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Pennsylvania average: 4 complaints
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Pennsylvania average: 63 citations
4.9 citations per inspection
Pennsylvania average: 5.7 citations per inspection
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Pennsylvania average: 59 deficiencies
A waiver is a formal permission granted by the PA Department of Human Services allowing a facility to deviate from a specific state regulation under defined conditions. Waivers are not penalties — they are approved exemptions, most commonly issued for staff qualification requirements. A higher number of waivers may indicate a facility relies on staff who don't fully meet standard credential requirements, which is worth noting but is common in facilities with diverse or foreign-educated workforces. Waivers are reviewed annually and can be revoked if conditions aren't met.
A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.
Pennsylvania average: 0.9 waivers
The most recent inspection on July 8, 2025, identified multiple deficiencies including record confidentiality breaches, delayed resident refund processing, privacy violations, incomplete staff training, maintenance issues, and food storage concerns. Earlier inspections showed a pattern of similar issues such as medication management errors, incomplete staff training, and facility maintenance problems, with accepted plans of correction implemented each time. Complaint investigations were generally unsubstantiated, with one substantiated complaint in early 2022 related to resident abuse and incident reporting that was addressed through corrective action. No fines, immediate jeopardy findings, or license suspensions were listed in the available reports. The facility’s inspection history shows recurring themes in staff training, medication management, and facility maintenance, with ongoing efforts to correct deficiencies but no clear trend of sustained improvement or worsening.
Pennsylvania average 6.7
Last Health inspection on Jun 2025
Pennsylvania average 31.3
Pennsylvania average 4.4
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 1 citation resulted from standard inspections.
100% better than Pennsylvania averagePennsylvania average: 0.3
0
100% better than Pennsylvania averagePennsylvania average: 0.6
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Jun 13, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Barclay Friends is located in West Chester, Pennsylvania.
Here are the financial assistance programs available to residents in Pennsylvania.
1.2 miles from city center
Estimated distance in miles from West Chester's city center to Barclay Friends's address, calculated via Google Maps.
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
21% worse than Pennsylvania averagePennsylvania average ratio: 1.94:1
0% compared with Pennsylvania averagePennsylvania average: 7.8 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursNo contractors work on this role.
Total hours from contractors
1,988 contractor hours this quarter
| Certified Nursing Assistant | 39 | 0 | 39 | 14,608 | 91 | 100% | 8.3 |
| Registered Nurse | 15 | 0 | 15 | 5,411 | 91 | 100% | 7.7 |
| Licensed Practical Nurse | 15 | 0 | 15 | 3,965 | 91 | 100% | 7 |
| Other Dietary Services Staff | 7 | 0 | 7 | 2,357 | 91 | 100% | 7.5 |
| Administrator | 1 | 1 | 2 | 528 | 64 | 70% | 8 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Dietitian | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Qualified Social Worker | 0 | 3 | 3 | 438 | 61 | 67% | 7 |
| Mental Health Service Worker | 1 | 0 | 1 | 432 | 54 | 59% | 8 |
| Physical Therapy Aide | 0 | 2 | 2 | 332 | 56 | 62% | 5.7 |
| Physical Therapy Assistant | 0 | 2 | 2 | 319 | 56 | 62% | 5.6 |
| Dental Services Staff | 1 | 0 | 1 | 303 | 40 | 44% | 7.6 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 278 | 59 | 65% | 4.6 |
| Speech Language Pathologist | 0 | 2 | 2 | 248 | 49 | 54% | 5.1 |
| Occupational Therapy Aide | 0 | 1 | 1 | 176 | 22 | 24% | 8 |
| Medical Director | 0 | 1 | 1 | 38 | 11 | 12% | 3.5 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 31 | 7 | 8% | 4.4 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
63Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
14.7
33% worse than Pennsylvania averagePennsylvania average: 11.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
27.6
24% worse than Pennsylvania averagePennsylvania average: 22.2
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
30.8%
62% worse than Pennsylvania averagePennsylvania average: 19.0%
Percent of long-stay residents whose ability to move independently worsened
29.0%
37% worse than Pennsylvania averagePennsylvania average: 21.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.0%
14% better than Pennsylvania averagePennsylvania average: 26.7%
Percent of long-stay residents experiencing one or more falls with major injury
4.6%
43% worse than Pennsylvania averagePennsylvania average: 3.2%
Percent of long-stay high risk residents with pressure ulcers
7.5%
35% worse than Pennsylvania averagePennsylvania average: 5.5%
Percent of long-stay residents with a urinary tract infection
2.1%
18% worse than Pennsylvania averagePennsylvania average: 1.8%
Percent of long-stay residents who lose too much weight
1.4%
79% better than Pennsylvania averagePennsylvania average: 6.6%
Percent of long-stay residents who have depressive symptoms
0.5%
91% better than Pennsylvania averagePennsylvania average: 5.5%
Percent of long-stay residents who received an antipsychotic medication
13.5%
21% better than Pennsylvania averagePennsylvania average: 17.1%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
94.2%
8% better than Pennsylvania averagePennsylvania average: 86.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.5%
5% better than Pennsylvania averagePennsylvania average: 93.5%
Number of hospitalizations per 1,000 long-stay resident days.
1.85
10% worse than Pennsylvania averagePennsylvania average: 1.68
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.58
52% better than Pennsylvania averagePennsylvania average: 1.20
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.7%
39% better than Pennsylvania averagePennsylvania average: 68.8%
Rate of successful return to home or community from a skilled nursing facility.
65.3%
29% better than Pennsylvania averagePennsylvania average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
84% lower than Pennsylvania averagePennsylvania average: $59K
52% fewer fines than Pennsylvania averagePennsylvania average: 2.1
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Pennsylvania averagePennsylvania average: 0.2
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Jun 12, 2023 · $9K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 12, 2023Last updated: Jan 2026
| Chester County Pocopson Home |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | West Chester | 275 | No | 1 | - | 0 | 0 | 0% | 0 | - | - | - | 61.9% | Private / Shared Suites | - |
| Echo Lake – SageLife Senior Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Malvern (North Atwater Drive) | 104 | No | 11 | Sage Atwater Tenant Trs Llc | 20 | 8 | 75% | 111 | 5.6 | Profit | 113 | 71.2% | Private / Shared Suites | - |
| Barclay Friends |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | West Chester (North Franklin Street) | 103 | No | 35 | Barclay Friends | 15 | 4 | 66.7% | 74 | 4.9 | Non-Profit | 72 | 49.5% | Private / Shared Suites | A+ |
| Kendal-Crosslands Communities |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Kennett Square | 51 | No | 9 | Kendal-Crosslands Communities, Inc. | 6 | 1 | 33.3% | 8 | 1.3 | Non-Profit | 34 | 66.7% | Private / Shared Suites | - |
| Freedom Village at Brandywine |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Coatesville | - | Yes | 9 | - | 0 | 0 | 0% | 0 | - | - | - | - | Private / Shared Suites | A+ |
Historical financial and operational data for Barclay Friends based on CMS SNF Cost Reports.
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