Inspection Reports for
Barclay Friends

700 N Franklin St, West Chester, PA 19380, United States, PA, 19380

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22 Reports

2020–2026

Inspection Report — Jul 13, 2026

Renewal
Date: Jul 13, 2026

Visit Reason
The inspection was conducted as a renewal visit to review compliance and verify the implementation of the submitted plan of correction.

Findings
The facility was found to have multiple medication-related deficiencies including storage, availability, and administration documentation issues. All deficiencies were addressed with immediate corrective actions and ongoing monitoring plans.

Citations (6)
88a Floors, walls, ceilings, windows, doors and other surfaces must be clean, in good repair and free of hazards. The bathroom door in room 223 was missing a door handle.
101j Each resident shall have an operable lamp or other source of lighting that can be turned on at bedside. Resident 1 did not have access to a source of light that can be turned on/off at bedside.
183d Only current prescription, OTC, sample and CAM medications for individuals living in the home may be kept. Bisacodyl 10 MG Suppository for Resident 2 was found discontinued but still in the medication cart.
183e Prescription and OTC medications must be stored properly. Multiple blister packs for Residents 3, 4, and 5 had punctures or tape on medication spots while still in the package.
185a The home shall develop and implement procedures for safe storage and use of medications. Medications for Residents 3, 7, and 8 were not available in the home and a glucometer for Resident 6 was left unattended and accessible.
187b Medication administration records must be signed at the time of administration. Resident 5 and Resident 9 had missing staff initials on medication administration records for specific dates in June 2026.
Report Facts
Residents Served: 59 Residents Served in Dementia Unit: 30 Current Hospice Residents: 3

Inspection Report — Jul 8, 2025

Renewal
Date: Jul 8, 2025

Visit Reason
The inspection was conducted as a renewal inspection of the BARCLAY FRIENDS facility on 07/08/2025 and 07/09/2025 to review compliance with licensing requirements.

Findings
The inspection identified multiple deficiencies including record confidentiality breaches, delayed resident refund processing, privacy violations due to lack of signage for video recording, incomplete staff orientation on fire safety and resident rights, furniture and equipment maintenance issues, outdated food items, combustible storage near heat sources, improperly posted menus, and delayed admission support plans for dementia care unit residents. Plans of correction were accepted and implemented by 07/31/2025.

Citations (10)
A computer monitor displaying resident personal information was unlocked and unattended in the medication room.
Refund to resident's estate after death was not processed timely.
Video recording devices in the main entrance lacked signage indicating recording.
Two staff persons did not receive complete fire safety orientation on their first day.
Staff person did not complete resident rights training within 40 scheduled work hours.
Door to medication room was unable to close completely due to hardware issues.
Unlabeled and undated food items found in the memory care unit kitchenette.
Combustible materials stored near heating equipment in the boiler room.
Menus were not posted one week in advance as required.
Resident's initial support plan for Secure Dementia Care Unit admission was completed late.
Report Facts
Residents Served: 51 Residents Served in Secured Dementia Care Unit: 27 Current Hospice Residents: 4 Residents Age 60 or Older: 51 Residents with Mobility Need: 21 Total Daily Staff: 72 Waking Staff: 54

Notice — Jun 5, 2025

Date: Jun 5, 2025

Visit Reason
The document serves to notify Barclay Friends that their request to waive the requirement for direct care staff to have a high school diploma, GED, or active registry status was granted due to education received outside the United States.

Findings
The waiver is granted with conditions including documentation of education and training to be maintained by the facility and subject to annual review during inspections. Noncompliance with conditions may result in waiver termination or licensing action.

Employees mentioned
NameTitleContext
Theresa HartmanBureau Director, Human Services LicensingSigned the waiver approval letter.

Inspection Report — Feb 27, 2025

Follow-Up
Date: Feb 27, 2025

Visit Reason
The visit was a follow-up review conducted on 02/27/2025 to determine if the submitted plan of correction was fully implemented at the facility.

Findings
The plan of correction submitted by the facility was accepted and fully implemented as of 03/19/2025. Multiple deficiencies related to resident room furnishings, cleanliness, and facility maintenance were corrected promptly during the surveyor's visit.

Citations (11)
Dumpster was full and missing half of the lid with trash items outside the home near the dumpster.
Room did not include a bed with a solid foundation and a mattress that is in good repair, clean, and supports the resident.
Room did not have a chair that meets the resident’s needs.
Room did not have pillows, bed linens, and blankets that are clean and in good repair.
Room did not have a storage area for clothing that includes a chest of drawers.
Room did not have a bedside table or shelf.
Room does not have access to a source of light that can be turned on/off at bedside.
Room did not have a towel, washcloth, or soap available.
Bathroom dispensers were empty and did not have soap provided within reach of each bathroom sink.
No condiments available at the dining table(s) or in the kitchenette.
Emergency procedures were not posted in a conspicuous and public place in the home.
Report Facts
Residents Served: 51 Total Daily Staff: 51 Waking Staff: 38 Secured Dementia Care Unit Residents Served: 20

Notice — Aug 13, 2024

Date: Aug 13, 2024

Visit Reason
The document serves to notify Barclay Friends that their request to waive the requirement for direct care staff to have a high school diploma, GED, or active registry status was granted due to education obtained outside the United States.

Findings
The waiver is granted with conditions that the employee's education documentation be maintained and made available upon request. The Department will review this waiver annually during inspections to ensure compliance.

Inspection Report — Jul 29, 2024

Renewal
Date: Jul 29, 2024

Visit Reason
The inspection was an unannounced full renewal inspection conducted on 07/29/2024 and 07/30/2024 to review compliance with licensing requirements.

Findings
The inspection identified multiple deficiencies including privacy violations due to lack of video surveillance signage, incomplete staff training records, sanitary condition issues with medication carts and trash receptacles, lack of elevator certificates, improper food storage, lint accumulation in dryers, missing rabies vaccination certificate for a resident's cat, blocked egress, incomplete or inaccurate medication records, and failure to follow prescriber's orders. All deficiencies had accepted plans of correction which were implemented by 09/18/2024.

Citations (19)
No signs indicating video surveillance in the home despite multiple video cameras installed.
Staff training record for Staff Person B missing completion dates of trainings.
2024 staff training plan does not include dates and times of scheduled training.
Medication carts had spilled and dried white liquid, pill debris, and loose pills.
Two half-full, uncovered, unattended trash cans in the main kitchen.
Two elevators lack certificate of operation from Department of Labor and Industry or local authority.
Ten 5-gallon water bottles stored on the floor in storage room.
Approximate 1-inch accumulation of lint in lint trap of second dryer in first-floor laundry room.
Resident's cat present without current certificate of rabies vaccination.
Two patio chairs blocked egress from memory care dining hall.
Resident 2's most recent medical evaluation date missing.
Menus for current and upcoming weeks not displayed in conspicuous public place.
Resident 3 had medication in room not listed for self-administration.
Discontinued medication found in resident's room.
Loose pills found in medication carts in personal care.
Medication directions changed but not updated on blister pack or label.
Medication not administered due to resident absence but absence not documented on MAR; glucometer not calibrated to correct time.
Resident 5's medication not indicated on medication administration record for July 2024.
Medications not administered as prescribed due to unavailability in home.
Report Facts
Residents Served: 52 Secured Dementia Care Unit Residents Served: 18 Hospice Current Residents: 2 Total Daily Staff: 70 Waking Staff: 53 Date of Inspection: Jul 29, 2024

Inspection Report — Mar 7, 2024

Complaint Investigation
Date: Mar 7, 2024

Visit Reason
The inspection was a partial, unannounced visit conducted due to a complaint and incident.

Complaint Details
The inspection was complaint-related, but no deficiencies were found and follow-up was not required.
Findings
No regulatory citations or deficiencies were identified during the inspection.

Report Facts
Residents Served: 54 Secured Dementia Care Unit Residents Served: 20 Hospice Residents: 6 Residents Age 60 or Older: 54 Residents with Mobility Need: 21 Total Daily Staff: 75 Waking Staff: 56

Inspection Report — May 4, 2023

Monitoring
Date: May 4, 2023

Visit Reason
The inspection was an unannounced partial review conducted as a monitoring visit to assess compliance and verify the implementation of a previously submitted plan of correction.

Findings
The submitted plan of correction related to medication management was found to be fully implemented. A medication violation was identified involving a container of medication on the cart for a resident without a prescription, which was promptly addressed with corrective actions including staff education and ongoing audits.

Citations (1)
A container of medication was observed on the medication cart for Resident #1 without a prescription for this supplement.
Report Facts
Residents Served: 56 Secured Dementia Care Unit Residents Served: 20 Hospice Current Residents: 2 Residents Age 60 or Older: 56 Residents with Mobility Need: 20

Inspection Report — Mar 30, 2023

Follow-Up
Date: Mar 30, 2023

Visit Reason
The inspection visit was conducted as a follow-up to review the submitted plan of correction related to an incident involving resident care.

Findings
The submitted plan of correction was determined to be fully implemented, with the facility providing resident rights training to all staff and terminating the staff member involved in the incident. Continued compliance must be maintained.

Citations (1)
A resident was treated disrespectfully by a staff member during incontinence care, including yelling and rude remarks.
Report Facts
Residents Served: 56 Secured Dementia Care Unit Residents Served: 19 Current Residents in Hospice: 2 Residents Age 60 or Older: 56 Residents with Mobility Need: 18

Inspection Report — Mar 13, 2023

Renewal
Date: Mar 13, 2023

Visit Reason
The inspection was conducted as a renewal licensing inspection with provisional status, including follow-up on a previously submitted plan of correction.

Findings
The facility was found to be in compliance with 55 Pa. Code Chapter 2600 relating to Personal Care Homes. Several deficiencies were identified related to resident treatment, medication administration, sanitary conditions, and medication storage, all of which were addressed with corrective actions and education.

Citations (7)
42c Treatment of Residents: A CNA told a resident to sit on the floor after the resident used foul language, which was reported as a violation of resident dignity and respect.
85a Sanitary Conditions: Glucometers were shared between residents, leading to incorrect blood glucose readings being recorded on medication administration records.
183f Discontinued Medications: Expired medications were found in the medication cart and were not destroyed according to regulations.
185a Implement Storage Procedures: PRN medications were missing from the medication cart, and glucometer readings did not match MAR entries due to improper labeling and data clearing.
187b Date/Time of Medication Admin.: A medication administration record lacked the initials of the staff who administered Levothyroxine on 03/10/23 at 6:30am.
187d Follow Prescriber's Orders: Medications were administered without required vital sign checks and a Vitamin D dose was given on the wrong day.
186b Medication Used by Resident: Fish oil pills were found on a resident's medication cart without a prescription.
Report Facts
Residents Served: 55 Residents Served - Secured Dementia Care Unit: 19 Residents Served: 56 Residents Served - Secured Dementia Care Unit: 20

Inspection Report — Feb 15, 2023

Monitoring
Date: Feb 15, 2023

Visit Reason
The inspection was an unannounced partial monitoring visit conducted to review the facility's compliance with regulations and the implementation of the submitted plan of correction.

Findings
The facility was found to have fully implemented its submitted plan of correction. Multiple specific violations related to criminal background checks, fire drill exit routes, annual medical evaluations, additional assessments, and admission support plans were identified but corrected with ongoing audits and compliance measures in place.

Citations (5)
Failure to complete a criminal background check promptly after hiring a staff member.
Use of only certain exit routes during fire drills instead of alternate exit routes as required.
Resident #1 did not have an annual medical evaluation completed timely.
Resident #1 did not have additional required annual assessments completed timely.
Resident #2's initial support plan for admission to the secured dementia care unit was not completed within the required 72 hours.
Report Facts
Residents Served: 53 Residents Served in Secured Dementia Care Unit: 20 Current Hospice Residents: 2 Total Daily Staff: 73 Waking Staff: 55

Employees mentioned
NameTitleContext
Sr. HR DirectorNamed in relation to the criminal background check violation and corrective actions.
Sr. Director of OperationsNamed in relation to the fire drill exit routes violation and corrective actions.
Clinical Care CoordinatorNamed in relation to annual medical evaluation, additional assessments, and admission support plan violations and corrective actions.
Quality Improvement CoordinatorNamed in relation to audits and corrective actions for medical evaluations, assessments, and support plans.
Maintenance ManagerNamed in relation to conducting fire drill using alternate exit routes.

Inspection Report — Dec 22, 2022

Monitoring
Date: Dec 22, 2022

Visit Reason
The inspection was an unannounced monitoring visit conducted by the Pennsylvania Department of Human Services, Bureau of Human Service Licensing.

Findings
No regulatory citations or deficiencies were identified during this inspection.

Report Facts
Residents Served: 48 Secured Dementia Care Unit Residents Served: 19 Total Daily Staff: 69 Waking Staff: 52 Residents Age 60 or Older: 48 Residents with Mobility Need: 21

Inspection Report — Sep 1, 2022

Date: Sep 1, 2022

Visit Reason
The inspection was conducted as a partial, unannounced visit due to an incident.

Findings
No regulatory citations or deficiencies were identified during this inspection.

Report Facts
Residents Served: 51 Memory Care Residents Served: 19 Current Hospice Residents: 1 Residents Age 60 or Older: 51 Residents with Mobility Need: 19

Notice — Jul 26, 2022

Date: Jul 26, 2022

Visit Reason
The document serves as a notification of license revocation and issuance of a first provisional license following violations found during licensing inspections conducted on March 31, 2022, April 6, 2022, and July 26, 2022.

Findings
Violations of 55 Pa. Code Chapter 2600 related to Personal Care Homes were found during the inspections, resulting in revocation of the previous certificate of compliance and issuance of a first provisional license based on an acceptable plan of correction.

Report Facts
Inspection dates: March 31, 2022; April 6, 2022; July 26, 2022 License number: 146821 License validity period: First provisional license valid from October 7, 2022 to April 7, 2023

Inspection Report — Jul 26, 2022

Renewal
Date: Jul 26, 2022

Visit Reason
The inspection was a renewal licensing inspection conducted on 07/26/2022 to assess compliance with Department statutes and regulations.

Findings
The inspection identified multiple deficiencies including unsigned resident contracts, missing signed statements acknowledging receipt of resident rights, unqualified direct care staff, uncertified CPR training, incomplete fire drill records, failure to evacuate residents to designated meeting places during fire drills, and incomplete resident education on rights and assessments.

Citations (9)
Resident-home contract for resident #1 was not signed by the resident.
Resident #1's record did not contain a signed statement acknowledging receipt of resident rights and complaint procedures.
Direct care staff person C did not have a high school diploma, GED, or active registry status on the Pennsylvania nurse aide registry.
Staff persons A and B completed CPR training from a source not certified by a hospital or recognized health care organization.
Fire drill records lacked required details including number of residents evacuated, number of residents in building, time to evacuate, and staff participation for multiple drills.
Residents did not evacuate to designated meeting places during multiple fire drills.
Resident #1 was not educated on the right to refuse medication if a medication error is suspected.
Resident #1's initial assessment was undated and completion date could not be determined.
Resident #1's initial support plan was undated and completion timeliness could not be determined.
Report Facts
Residents Served: 55 Residents Served in Dementia Unit: 20 Hospice Residents: 2 Resident Diagnosed with Mental Illness: 5 Residents with Mobility Need: 20 Residents with Physical Disability: 2 Staffing Hours - Resident Support Staff: 75 Staffing Hours - Total Daily Staff: 150 Staffing Hours - Waking Staff: 113

Inspection Report — Feb 10, 2022

Follow-Up
Date: Feb 10, 2022

Visit Reason
The inspection visit on 02/10/2022 was a partial, unannounced follow-up inspection triggered by a complaint and incident review to verify the implementation of a previously submitted plan of correction.

Complaint Details
The inspection was complaint-related, triggered by allegations of resident abuse and incidents including falls and altercations. The complaint was substantiated as deficiencies were identified.
Findings
The facility was found to have fully implemented the submitted plan of correction addressing multiple deficiencies including failure to report suspected resident abuse timely, incomplete criminal background checks for agency staff, unqualified direct care staff providing unsupervised services, unsecured poisonous materials accessible to residents, and incomplete resident medical evaluations and assessments. Continued compliance must be maintained.

Citations (8)
Failure to immediately report suspected abuse of a resident to the local area agency on aging.
Failure to report incidents to the Department within required timeframes, including resident falls and altercations.
Criminal background check on file was outdated by more than 2 years for an agency staff person.
Direct care staff person did not have a high school diploma, GED, or active registry status on the Pennsylvania nurse aide registry.
Direct care staff persons provided unsupervised ADL services without completing Department-approved training and competency testing.
Poisonous materials were not kept locked and accessible to residents who cannot safely avoid them.
Resident medical evaluations and additional assessments were not completed annually as required.
Written cognitive preadmission screening was not completed within 72 hours prior to admission to the secured dementia care unit.
Report Facts
Residents Served: 44 Residents in Memory Care: 20 Total Daily Staff: 64 Waking Staff: 48

Notice — Jul 21, 2021

Date: Jul 21, 2021

Visit Reason
The document serves as a renewal notification for the Personal Care Home license and informs that an onsite inspection will be conducted within the next twelve months as required by regulation.

Findings
No inspection findings are reported; the document confirms issuance of a regular license and advises that enforcement action will be taken if noncompliance is found during future inspections.

Report Facts

Inspection Report — Jun 3, 2021

Renewal
Date: Jun 3, 2021

Visit Reason
The inspection was conducted as a renewal inspection of the Barclay Friends facility to assess compliance with licensing requirements.

Findings
The facility was found to have two deficiencies related to posting of current license documents and maintenance of door latches in the memory care unit. Both deficiencies were corrected promptly with plans of correction implemented by June 4, 2021.

Citations (2)
The home's current violation report and a copy of 55 Pa. Code Chapter 2600 were not posted in a conspicuous and public place in the home.
In the memory care unit, the latches on the half doors securing the kitchen area from resident entry were broken and not locked.
Report Facts
Residents Served: 28 Secured Dementia Care Unit Residents Served: 18 Waking Staff: 35 Total Daily Staff: 46

Inspection Report — Feb 23, 2021

Plan of Correction
Date: Feb 23, 2021

Visit Reason
The inspection was a partial, unannounced visit conducted due to an incident, with follow-up activities related to a plan of correction submission.

Findings
The facility was found to have a deficiency related to medication storage and availability, specifically Tylenol 325 mg was not available as needed for a resident. The submitted plan of correction was reviewed and determined to be fully implemented.

Citations (1)
Tylenol 325 mg was not available in the home as needed for Resident #1 on 02/23/21.
Report Facts
Residents Served: 18 Residents Served: 14 Total Daily Staff: 32 Waking Staff: 24 Residents with Mobility Need: 14 Residents Age 60 or Older: 18

Inspection Report — Oct 9, 2020

Monitoring
Date: Oct 9, 2020

Visit Reason
The inspection was a partial, unannounced monitoring visit conducted on 10/09/2020 with off-site reviews on 10/22/2020 and 10/23/2020 to assess compliance and plan of correction implementation.

Findings
The facility was found to have deficiencies related to resident-home contracts, medical evaluations, and posting of directions for key-locking devices. The submitted plan of correction was fully implemented and compliance must be maintained.

Citations (3)
Resident #1 did not sign the resident-home contract until two days after admission. Resident #2's contract was signed by a responsible party but not by the resident initially.
Resident #2 was admitted to the Secure Dementia Care Unit before the medical evaluation was completed, which occurred two days after admission.
Directions for operating key-locking devices were not conspicuously posted near several doors on the Secure Dementia Care Unit, constituting a repeat violation.
Report Facts
Residents Served: 8 Residents Served in Secured Dementia Care Unit: 6 Hospice Current Residents: 1

Inspection Report — Aug 31, 2020

Complaint Investigation
Date: Aug 31, 2020

Visit Reason
The inspection was conducted as a complaint investigation with an unannounced partial inspection on 08/31/2020.

Complaint Details
The inspection was triggered by a complaint. The findings included deficiencies in medical evaluation timing, cognitive preadmission screening timing, and missing no objection statements for residents admitted to the secured dementia care unit.
Findings
The inspection identified deficiencies related to medical evaluations, preadmission cognitive screenings, and documentation of no objection statements for residents admitted to the secured dementia care unit. Plans of correction were accepted and documented as implemented.

Citations (3)
141a Medical Evaluation: Resident #1's medical evaluation was not completed within 60 days prior to admission or within 30 days after admission.
231c Preadmission Screening: Resident #2's written cognitive preadmission screening was completed outside the required 72 hours prior to admission to the secured dementia care unit.
231e No Objection Statement: Residents #2 and #3 lacked documentation that they and their designated persons did not object to admission to the secured dementia care unit.
Report Facts
Residents Served: 3 Residents Served in Secured Dementia Care Unit: 2 Current Hospice Residents: 1

Inspection Report — Jul 16, 2020

Original Licensing
Date: Jul 16, 2020

Visit Reason
The inspection was conducted as a new licensing inspection for Barclay Friends, a newly licensed personal care home not yet serving four or more residents, to assess compliance with 55 Pa.Code Ch. 2600.

Findings
The facility was found to be in substantial compliance with applicable regulations but had several citations related to safety and operational issues that required correction. All cited deficiencies were addressed with accepted plans of correction and documented implementation.

Citations (3)
2600.102.d: Showers in Personal Care and Memory Care units lack slip-resistant surfaces on the shower bases.
2600.103.d: Emergency water was stored on the floor in the emergency food trailer, violating food storage requirements.
2600.233.c: Directions for operating key-locking devices at the Secure Dementia Care Unit exit were not conspicuously posted near the door.
Report Facts
Residents Served: 0 Inspection Date: Jul 16, 2020

Employees mentioned
NameTitleContext
Diane WilliamsAdministratorNamed as facility administrator in inspection summary

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