Deficiencies (last 3 years)
Deficiencies (over 3 years)
6.3 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
58% worse than California average
California average: 4 deficiencies/yearDeficiencies per year
20
15
10
5
0
Occupancy
Latest occupancy rate
69% occupied
Based on a December 2025 inspection.
Occupancy rate over time
Inspection Report
Complaint Investigation
Census: 45
Capacity: 65
Deficiencies: 0
Date: Dec 16, 2025
Visit Reason
An unannounced complaint investigation was conducted to investigate allegations that staff did not ensure that the unit has heat and that the facility unit is in disrepair.
Complaint Details
The complaint investigation was triggered by allegations that staff did not ensure the unit has heat and that the facility unit is in disrepair. The allegations were found to be unfounded, meaning they were false or without reasonable basis.
Findings
The investigation found both allegations to be unfounded based on interviews with the Administrator and Maintenance Director, review of resident rosters, and invoice quotes for repairs which did not include the concerned resident's unit or floor.
Report Facts
Capacity: 65
Census: 45
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Don McDonald | Administrator | Interviewed during the investigation and provided resident rosters |
| Bernadette Allen | Licensing Program Analyst | Conducted the complaint investigation |
| Robert Esquer | Maintenance Director | Provided invoice quotes related to facility repairs |
Inspection Report
Complaint Investigation
Census: 45
Capacity: 65
Deficiencies: 0
Date: Nov 3, 2025
Visit Reason
The inspection was an unannounced complaint investigation visit conducted to investigate an allegation that the facility gate was in disrepair.
Complaint Details
The complaint alleged that one of the underground garage gates was frequently broken and remained open, creating a dangerous situation. Interviews with staff and residents mostly denied knowledge of the gate being in disrepair. Documentation showed the gate was serviced and repaired on 10/31/2025. The allegation was unsubstantiated.
Findings
The investigation included interviews with staff and residents, review of facility documents, and observation of the gate. The gate was found to have been repaired on 10/31/2025 and was working properly at the time of the visit. There was insufficient evidence to substantiate the allegation, and no citations were issued.
Report Facts
Capacity: 65
Census: 45
Employees mentioned
| Name | Title | Context |
|---|---|---|
| MaryLou Escobedo | Resident Care Director | Met with during investigation and exit interview |
| Perry Scott | Licensing Evaluator | Conducted the complaint investigation |
| Janae Hammond | Supervisor | Supervisor overseeing the investigation |
Inspection Report
Annual Inspection
Census: 45
Capacity: 65
Deficiencies: 1
Date: Oct 7, 2025
Visit Reason
The visit was an annual inspection conducted on 9/27/2025, with a follow-up office meeting on 10/7/2025 to discuss the facility's water heating system issues and Title 22 reporting requirements.
Findings
The facility was found to have water temperatures at approximately 90 degrees Fahrenheit due to circulation pumps failing to operate properly, resulting in a citation and civil penalties. The facility failed to report this issue as required by Title 22 regulations, which is a repeat violation. Repairs were completed on 10/3/2025 and the citation was cleared on 10/7/2025 during the office meeting.
Deficiencies (1)
Failure to report to the department that one of two water pumps that pump hot water to the building was in disrepair, posing a potential health and safety risk to all residents in care.
Report Facts
Capacity: 65
Census: 45
Plan of Correction Due Date: Oct 13, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Don McDonald | Administrator | Named in relation to the water heating system issue and reporting violation |
| Eva M Alvarez | Licensing Program Manager | Conducted the office meeting and overview of Title 22 reporting requirements |
| Alfonso Iniguez | Licensing Program Analyst | Present at the office meeting and involved in the licensing process |
| Robert Esquer | Maintenance Director | Present at the office meeting discussing the water heating system |
Inspection Report
Follow-Up
Census: 45
Capacity: 65
Deficiencies: 1
Date: Oct 7, 2025
Visit Reason
The visit was an in-person informal office meeting conducted to discuss the state of the facility's water heating system and Title 22 reporting requirements following an Annual visit on 9/27/25 that found deficiencies with the water temperature and reporting violations.
Findings
The facility had a prior deficiency related to water temperatures caused by circulation pumps failing, which was repaired on 10/3/25 and cleared during this meeting. However, the facility failed to report the issue to licensing as required, resulting in a repeat citation and civil penalties for failure to report, with a plan of correction due by 10/13/25.
Deficiencies (1)
Failure to report to the department that one of two water pumps that pump the hot water to the building was in disrepair, posing a potential health and safety risk to all residents in care.
Report Facts
Capacity: 65
Census: 45
Plan of Correction Due Date: Oct 13, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Don McDonald | Administrator | Named in relation to the water heating system deficiency and reporting violation |
| Eva M Alvarez | Licensing Program Manager | Conducted the meeting and overview of Title 22 reporting requirements |
| Alfonso Iniguez | Licensing Program Analyst | Involved in the inspection and report |
| Robert Esquer | Maintenance Director | Present at the meeting discussing the water heating system |
Inspection Report
Annual Inspection
Census: 48
Capacity: 65
Deficiencies: 6
Date: Sep 27, 2025
Visit Reason
The inspection was an unannounced annual required visit conducted using the CARE Inspection Tool to evaluate compliance with licensing requirements for the facility.
Findings
The facility was generally clean, sanitary, and appropriately furnished with no discrepancies found in medication administration records. However, several deficiencies were cited including water temperature below 105F in multiple resident rooms, missing admission agreements, inventory lists, personal rights forms for residents, and missing health screenings, TB tests, and first aid card for some staff. Civil penalties were assessed for repeated violations.
Deficiencies (6)
Water temperature measured below 105F during annual survey on residents’ rooms: 613, 602, 503, 404, 417 and 420.
Two residents missing admission agreements during annual survey.
Three residents missing inventory list during annual survey.
Two residents missing personal rights form on admission agreements during annual survey.
Three facility staff missing Health Screening and TB Test during annual survey.
One facility staff missing first aid card during the annual survey.
Report Facts
Civil Penalty: 250
Residents missing admission agreements: 2
Residents missing inventory list: 3
Residents missing personal rights form: 2
Facility staff missing Health Screening and TB Test: 3
Facility staff missing first aid card: 1
Residents reviewed: 4
Staff reviewed: 4
Medication Administration Records reviewed: 4
Fire/Disaster Drills last conducted: Aug 26, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| MaryLou Escobedo | Resident Service Director | Met with Licensing Program Analyst during inspection and received the Facility Evaluation Report. |
| Don McDonald | Administrator | Facility Administrator named in report. |
Inspection Report
Annual Inspection
Census: 48
Capacity: 65
Deficiencies: 6
Date: Sep 27, 2025
Visit Reason
The inspection was an unannounced annual required visit conducted using the CARE Inspection Tool to evaluate compliance with licensing requirements for the facility serving elderly adults.
Findings
The facility was found to be clean, sanitary, and appropriately furnished with operational safety equipment and adequate food supplies. However, several Type B deficiencies were cited including water temperature below 105F in multiple resident rooms, missing admission agreements, inventory lists, personal rights forms for residents, and missing health screenings, TB tests, and first aid card for staff. A civil penalty of $250 was issued for repeated water temperature violations.
Deficiencies (6)
Water temperature measured below 105F during annual survey on residents’ rooms: 613, 602, 503, 404, 417 and 420.
Two residents missing admission agreements during annual survey.
Three residents missing inventory list during annual survey.
Two residents missing personal rights form on admission agreements during annual survey.
Three facility staff missing Health Screening and TB Test during annual survey.
One facility staff missing first aid card during the annual survey.
Report Facts
Civil Penalty: 250
Residents reviewed: 4
Staff reviewed: 4
Medication Administration Records reviewed: 4
Bedrooms inspected: 9
Bathrooms inspected: 9
Fire/Disaster Drills date: Aug 26, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| MaryLou Escobedo | Resident Service Director | Met with Licensing Program Analyst during inspection and received the Facility Evaluation Report |
| Don McDonald | Administrator | Named as facility administrator; involved in plan of correction for water heater maintenance |
Inspection Report
Follow-Up
Census: 41
Capacity: 65
Deficiencies: 0
Date: Jul 9, 2025
Visit Reason
The visit was an unannounced case management inspection conducted to follow up on a citation provided during a prior complaint visit on 2025-06-18.
Complaint Details
The visit was related to a citation issued during a complaint investigation (11-AS-20250616142252) on 2025-06-18.
Findings
Water temperature checks were conducted in multiple rooms in building B and the kitchen serving buildings A and B. Temperatures ranged from 105.3°F to 117.2°F in resident rooms and 120°F in the kitchen. An exit interview was conducted with the Executive Director and a copy of the report was provided.
Report Facts
Water temperature readings: 117.2
Water temperature readings: 105.3
Water temperature readings: 120
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Don McDonald | Executive Director | Met during the inspection and exit interview |
| Lizeth Villegas | Licensing Program Analyst | Conducted the inspection visit |
| Janae Hammond | Licensing Program Manager | Named in report header |
Inspection Report
Census: 41
Capacity: 65
Deficiencies: 0
Date: Jul 9, 2025
Visit Reason
An unannounced case management visit was conducted in regards to a citation provided during a prior complaint visit on 06/18/2025.
Findings
Water temperature checks were conducted in multiple rooms of building B, the assisted living unit, and in the kitchen servicing buildings A and B. Temperatures ranged from 105.3F to 120F. An exit interview was conducted with the Executive Director.
Report Facts
Water temperature: 117.2
Water temperature: 117
Water temperature: 108
Water temperature: 109.4
Water temperature: 105.3
Water temperature: 106.7
Water temperature: 106
Water temperature: 106.4
Water temperature: 108.6
Water temperature: 110.5
Water temperature: 108.5
Water temperature: 109.3
Water temperature: 120
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Don McDonald | Executive Director | Met with Licensing Program Analyst during visit |
| Lizeth Villegas | Licensing Program Analyst | Conducted the unannounced case management visit |
| Janae Hammond | Licensing Program Manager | Named as Licensing Program Manager on report |
Inspection Report
Complaint Investigation
Census: 43
Capacity: 65
Deficiencies: 1
Date: Jun 18, 2025
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations that the facility did not have hot water and that the air conditioner/heating was not working properly.
Complaint Details
The complaint investigation was substantiated for the allegation that the facility did not have hot water due to a malfunctioning water boiler. The allegation that the air conditioner/heating was not working properly was unsubstantiated based on interviews and observations.
Findings
The allegation regarding lack of hot water was substantiated due to one of two water boilers being in disrepair and not maintaining proper temperature, posing a potential health risk. The allegation regarding air conditioner/heating malfunction was unsubstantiated as residents, staff, and the Executive Director denied issues and operable units were observed.
Deficiencies (1)
Maintenance and Operation: Water supplies and plumbing fixtures shall be maintained as follows: Faucets used by residents for personal care such as shaving and grooming shall deliver hot water at a temperature of not less than 105 degrees F and not more than 120 degrees F. The facility failed to ensure that one of the two water boilers was in good repair.
Report Facts
Capacity: 65
Census: 43
Plan of Correction Due Date: Jun 24, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Don McDonald | Executive Director | Met with during investigation and named in findings regarding water boiler issue |
| Lizeth Villegas | Licensing Evaluator | Conducted the complaint investigation |
Inspection Report
Complaint Investigation
Census: 43
Capacity: 65
Deficiencies: 1
Date: Jun 18, 2025
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations received on 2025-06-16 regarding lack of hot water and malfunctioning air conditioning/heating at the facility.
Complaint Details
The complaint investigation was substantiated for the allegation that the facility did not have hot water due to a malfunctioning water boiler. The allegation regarding air conditioner/heating not working properly was unsubstantiated.
Findings
The investigation substantiated the allegation that the facility did not have hot water due to one of two water boilers being out of repair, posing a potential health and safety risk. The boiler was repaired but initially set at the wrong temperature and later fixed by staff. The allegation regarding malfunctioning air conditioning/heating was unsubstantiated as residents, staff, and the Executive Director denied issues and operable units were observed.
Deficiencies (1)
Facility failed to ensure that 1 of the 2 water boilers were in good repair, resulting in inadequate hot water supply.
Report Facts
Facility capacity: 65
Resident census: 43
Plan of Correction due date: Jun 24, 2025
Water temperature readings: 105
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Don McDonald | Executive Director | Met with during investigation and confirmed water boiler issue |
| Lizeth Villegas | Licensing Program Analyst | Conducted the complaint investigation |
| Janae Hammond | Licensing Program Manager | Oversaw the complaint investigation report |
Inspection Report
Complaint Investigation
Census: 43
Capacity: 65
Deficiencies: 1
Date: Jun 17, 2025
Visit Reason
The inspection visit was a Case Management visit followed by a complaint investigation regarding the facility's failure to report that one of the two water heaters was in disrepair.
Complaint Details
The complaint (11-AS-20250616142252) was substantiated as the facility failed to inform the department about the disrepair of one water heater, violating reporting requirements.
Findings
The facility failed to report to the department that one of its two water heaters was in disrepair, which poses a potential health and safety risk to all residents in care. A deficiency was cited under California Code of Regulations, Title 22, Division 6, Chapter 8.
Deficiencies (1)
Licensee did not report to the department that one of the facility’s water heaters was in disrepair.
Report Facts
Fine amount per citation: 100
Plan of Correction due date: Jun 24, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Don McDonald | Executive Director | Met with Licensing Program Analysts during the visit and was involved in interviews regarding the deficiency. |
| Alfonso Iniguez | Licensing Program Analyst | Conducted the inspection and involved in deficiency citation. |
| Lizeth Villegas | Licensing Program Analyst | Conducted the inspection and involved in deficiency citation. |
| Eva M Alvarez | Licensing Program Manager | Named as Licensing Program Manager on the report. |
Inspection Report
Complaint Investigation
Census: 43
Capacity: 65
Deficiencies: 1
Date: Jun 17, 2025
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations that the facility did not have hot water and that the air conditioner/heating was not working properly.
Complaint Details
The complaint investigation was substantiated for the allegation that the facility did not have hot water due to a malfunctioning water boiler. The allegation that the air conditioner/heating was not working properly was unsubstantiated.
Findings
The investigation substantiated the allegation that the facility did not have hot water due to one of two water boilers being out of repair, posing an immediate health and safety risk. The allegation regarding the air conditioner/heating not working properly was unsubstantiated as residents, staff, and the Executive Director denied issues and operable AC units were observed.
Deficiencies (1)
Failure to ensure that one of the two water boilers was in good repair, resulting in inadequate hot water supply.
Report Facts
Capacity: 65
Census: 43
Water temperature readings: Multiple water temperature readings ranged from 96.0 F to 109.2 F in various resident rooms
Plan of Correction Due Date: Jun 23, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Don McDonald | Executive Director | Met with during investigation and confirmed water boiler issues |
| Lizeth Villegas | Licensing Program Analyst | Conducted the complaint investigation |
| Janae Hammond | Licensing Program Manager | Oversaw licensing program and signed report |
Inspection Report
Complaint Investigation
Census: 43
Capacity: 65
Deficiencies: 1
Date: Jun 17, 2025
Visit Reason
The visit was a Case Management inspection with deficiencies identified, followed by a complaint investigation triggered by a complaint regarding failure to report a water heater in disrepair.
Complaint Details
The complaint (11-AS-20250616142252) was substantiated by interviews with the Executive Director, confirming the department was not informed about the water heater disrepair.
Findings
The facility failed to report to the department that one of the two water heaters was in disrepair, which poses a potential health and safety risk to all residents in care. A deficiency was cited under California Code of Regulations, Title 22, Division 6, Chapter 8.
Deficiencies (1)
Licensee did not report to the department that one of the facility’s water heaters was in disrepair.
Report Facts
Capacity: 65
Census: 43
Fine amount: 100
Plan of Correction Due Date: 7
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Don McDonald | Executive Director | Met with Licensing Program Analysts during inspection and named in deficiency interview |
| Alfonso Iniguez | Licensing Program Analyst | Conducted the inspection and signed the report |
| Lizeth Villegas | Licensing Program Analyst | Conducted the inspection |
| Eva M Alvarez | Licensing Program Manager | Named as Licensing Program Manager overseeing the inspection |
Inspection Report
Census: 37
Capacity: 65
Deficiencies: 0
Date: Oct 22, 2024
Visit Reason
An unannounced Case Management visit was conducted to inspect the facility.
Findings
The report describes the facility layout, including the number of resident rooms and floors licensed for Assisted Living and Post Acute Care. No specific deficiencies or violations are noted in the report.
Report Facts
Resident bedrooms: 57
Resident bathrooms: 57
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Marylou Escobedo | Resident Service Director | Met during the inspection and participated in the exit interview |
| Donald McDonald | Administrator/Director | Met during the inspection |
| Ernand Dabuet | Licensing Program Analyst | Conducted the inspection |
| Janae Hammond | Supervisor | Supervisor overseeing the inspection |
Inspection Report
Census: 37
Capacity: 65
Deficiencies: 0
Date: Oct 22, 2024
Visit Reason
An unannounced Case Management visit was conducted to inspect the facility.
Findings
The report describes the facility layout and licensing details, including the number of resident rooms and floors designated for assisted living and post-acute care. No specific deficiencies or violations are noted in the report.
Report Facts
Resident bedrooms: 57
Resident bathrooms: 57
Facility capacity: 65
Census: 37
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Marylou Escobedo | Resident Service Director | Met with Licensing Program Analyst during the inspection |
| Donald McDonald | Administrator/Director | Met with Licensing Program Analyst during the inspection |
| Ernand Dabuet | Licensing Program Analyst | Conducted the unannounced Case Management visit |
| Janae Hammond | Licensing Program Manager | Named in the report header |
Inspection Report
Annual Inspection
Census: 36
Capacity: 65
Deficiencies: 0
Date: Sep 11, 2024
Visit Reason
An unannounced Required – 1 Year Inspection was conducted at Bay Towers at Bixby Knolls facility to evaluate compliance with licensing regulations.
Findings
The inspection found the facility to be in good condition with no deficiencies cited. Resident bedrooms, common areas, kitchen, safety measures, and staff/resident records were all compliant with regulations.
Report Facts
Hospice Waiver capacity: 10
Resident bedrooms: 57
Resident bathrooms: 57
Staff records reviewed: 5
Staff records with required Criminal Record Clearances: 5
Resident records reviewed: 5
Resident records with required documentation: 5
Liability insurance expiration date: Oct 1, 2024
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Don McDonald | Executive Director | Met with Licensing Program Analyst during inspection |
| MaryLou Escobedo | Resident Services Director | Accompanied Licensing Program Analyst during facility tour |
| Deborah Lee | Licensing Program Analyst | Conducted the inspection |
Inspection Report
Complaint Investigation
Census: 36
Capacity: 65
Deficiencies: 0
Date: Sep 11, 2024
Visit Reason
The inspection visit was conducted as an unannounced complaint investigation regarding an allegation that the facility air conditioner is in disrepair.
Complaint Details
The complaint alleged that the facility air conditioner was in disrepair and had been non-operational for over five weeks during a heatwave. The investigation revealed that the issue was with Building A (Independent Living), which is not licensed by Community Care Licensing, while Building B (Assisted Living) had functioning air conditioning units. The complaint was determined to be unfounded.
Findings
The investigation found that the complaint was unfounded; the Assisted Living licensed areas had operable air conditioning units maintained at comfortable temperatures, and residents reported no issues with their air conditioning systems. No deficiencies were cited.
Report Facts
Resident bedrooms: 57
Resident bathrooms: 57
Rooms inspected: 9
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ernand Dabuet | Licensing Program Analyst | Conducted the complaint investigation visit |
| Marylou Escobedo | Resident Service Director | Interviewed during the investigation and participated in exit interview |
| Don McDonald | Director | Interviewed during the investigation |
Inspection Report
Complaint Investigation
Census: 36
Capacity: 65
Deficiencies: 0
Date: Sep 11, 2024
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by an allegation that the facility air conditioner was in disrepair and had been non-operational for over five weeks during a heatwave.
Complaint Details
The complaint alleged the facility air conditioner was in disrepair and non-functional for over five weeks during a heatwave. The complaint was found to be unfounded and dismissed.
Findings
The investigation found that the complaint was unfounded. The Assisted Living licensed areas had operable air conditioning units maintained at comfortable temperatures, and residents verified no issues with their air conditioning systems. The air conditioning issues were limited to the Independent Living building, which is not licensed by Community Care Licensing.
Report Facts
Resident rooms in Assisted Living: 57
Residents interviewed: 9
Floors inspected: 3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Marylou Escobedo | Resident Service Director | Interviewed during the investigation and participated in exit interview |
| Don McDonald | Administrator | Interviewed during the investigation |
| Ernand Dabuet | Licensing Program Analyst | Conducted the complaint investigation visit |
| Janae Hammond | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Annual Inspection
Census: 36
Capacity: 65
Deficiencies: 0
Date: Sep 11, 2024
Visit Reason
An unannounced Required – 1 Year Inspection was conducted at Bay Towers at Bixby Knolls facility to evaluate compliance with licensing regulations.
Findings
The inspection found the facility to be in good condition with no deficiencies cited. Resident bedrooms, common areas, kitchen, safety measures, and staff/resident records were all in compliance with regulations.
Report Facts
Licensed capacity: 65
Census: 36
Hospice waiver capacity: 10
Staff records reviewed: 5
Resident records reviewed: 5
Liability insurance expiration date: Oct 1, 2024
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Don McDonald | Executive Director | Met during inspection and named in report |
| MaryLou Escobedo | Resident Services Director | Accompanied Licensing Program Analyst during facility tour |
| Deborah Lee | Licensing Program Analyst | Conducted the inspection |
| Eva M Alvarez | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Complaint Investigation
Census: 65
Capacity: 65
Deficiencies: 0
Date: Jul 18, 2024
Visit Reason
The inspection was an unannounced complaint investigation visit conducted to investigate an allegation that the facility failed to properly address flooding in the facility.
Complaint Details
The complaint alleged that the facility experienced flooding on the 2nd floor throughout 5 units and did not take proper precautions to ensure the safety of residents. The complaint was found to be unfounded after investigation.
Findings
The investigation found that the flooding occurred at Bay Towers At Bixby Knolls Active Adult & Independent Living, which is not licensed through Community Care Licensing, and not at the licensed Bay Towers At Bixby Knolls Assisted Living and Skilled Nursing facility. The complaint was determined to be unfounded and no deficiencies were cited.
Report Facts
Capacity: 65
Census: 65
Units affected by flooding: 5
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Don McDonald | Director | Met with during investigation and exit interview |
| Perry Scott | Licensing Program Analyst | Conducted the complaint investigation |
Inspection Report
Complaint Investigation
Census: 65
Capacity: 65
Deficiencies: 0
Date: Jul 18, 2024
Visit Reason
The inspection visit was conducted as an unannounced complaint investigation regarding an allegation that the facility failed to properly address flooding in the facility.
Complaint Details
The complaint alleged that the facility experienced flooding on the 2nd floor throughout 5 units and did not take proper precautions to ensure resident safety. The complaint was found to be unfounded after investigation.
Findings
The investigation found that the flooding occurred at a different facility not licensed through Community Care Licensing, and the affected rooms were empty and being repaired. Residents were relocated, and the complaint was determined to be unfounded with no deficiencies cited.
Report Facts
Capacity: 65
Census: 65
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Don McDonald | Director | Met with Licensing Program Analyst during investigation and participated in exit interview |
| Perry Scott | Licensing Program Analyst | Conducted complaint investigation and interviews |
| Janae Hammond | Licensing Program Manager | Named as Licensing Program Manager on report |
Inspection Report
Annual Inspection
Census: 35
Capacity: 65
Deficiencies: 0
Date: May 18, 2024
Visit Reason
An unannounced Required 1-Year Annual Inspection was conducted at Bay Towers at Bixby Knolls to evaluate compliance with licensing regulations.
Findings
The inspection found the facility to be in good condition with no deficiencies cited. Resident bedrooms, medication storage, kitchen supplies, safety equipment, and staff and resident records were all compliant with regulations.
Report Facts
Staff records reviewed: 5
Resident records reviewed: 5
Facility capacity: 65
Census: 35
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Mary Lou Escobedo | Residents Services Director | Met with Licensing Program Analyst during inspection |
| Don McDonald | Administrator/Director | Facility Administrator named in report header |
| Socorro Leandro | Licensing Program Analyst | Conducted the inspection |
| Ulysses Coronel | Supervisor | Supervisor overseeing the inspection |
Inspection Report
Annual Inspection
Census: 35
Capacity: 65
Deficiencies: 0
Date: May 18, 2024
Visit Reason
An unannounced Required – 1 Year Inspection was conducted at Bay Towers at Bixby Knolls facility to evaluate compliance with regulations.
Findings
The inspection found no deficiencies. The facility was observed to be clean, safe, and well-maintained with proper medication storage, adequate food supplies, and compliance with safety regulations. Staff and resident records were complete and in order.
Report Facts
Staff records reviewed: 5
Resident records reviewed: 5
Hot water temperature range: 105
Hot water temperature range: 120
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Mary Lou Escobedo | Residents Services Director | Met with Licensing Program Analyst during inspection |
| Socorro Leandro | Licensing Program Analyst | Conducted the inspection |
| Ulysses Coronel | Licensing Program Manager | Named in report header and signature |
| Don McDonald | Administrator/Director | Facility Administrator named in report |
Inspection Report
Original Licensing
Census: 48
Capacity: 65
Deficiencies: 0
Date: Dec 7, 2022
Visit Reason
The visit was conducted as a pre-licensing evaluation for The Laurel at Long Beach Facility to assess the requested capacity for 65 ambulatory and non-ambulatory adult residents aged 65 and older.
Findings
The facility was found to have adequate accommodations including resident bedrooms and bathrooms, proper emergency and safety equipment, adequate food storage and preparation areas, and appropriate medication and first aid storage. No obstructions to emergency egress were observed, and fire clearance was approved. The facility was reviewed for substantial compliance with operational requirements.
Report Facts
Resident bedrooms: 57
Resident bathrooms: 57
Common bathrooms: 12
Smoke detectors: 100
Carbon monoxide detectors: 100
Commercial refrigerators: 3
Water temperature: 105
Water temperature: 106
Water temperature: 102
Water temperature: 107
Kitchen water temperature: 115
Freezer temperature: 0
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Don McDonald | Administrator | Facility Administrator met during the pre-licensing evaluation and exit interview |
| Jose Calderon | Licensing Program Analyst | Conducted the pre-licensing evaluation and inspection |
| Eva M Alvarez | Supervisor | Supervisor overseeing the licensing evaluation |
Inspection Report
Original Licensing
Census: 48
Capacity: 65
Deficiencies: 0
Date: Dec 7, 2022
Visit Reason
The visit was conducted as a pre-licensing evaluation for The Laurel at Long Beach facility to assess compliance and suitability for a requested capacity of 65 ambulatory and non-ambulatory adult residents aged 65 and older.
Findings
The facility was found to have adequate accommodations including resident bedrooms, bathrooms, emergency systems, food service, and safety equipment. No deficiencies or obstructions to safe egress were observed. Fire clearance was approved for the requested capacity. The facility was reviewed for substantial compliance with operational components.
Report Facts
Resident bedrooms: 57
Resident bathrooms: 57
Common bathrooms: 12
Smoke detectors: 100
Carbon monoxide detectors: 100
Commercial refrigerators: 3
Water temperature: 105
Water temperature: 106
Water temperature: 102
Water temperature: 107
Kitchen water temperature: 115
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Don McDonald | Administrator | Facility Administrator met during the pre-licensing evaluation and exit interview |
| Jose Calderon | Licensing Program Analyst | Conducted the pre-licensing evaluation visit and authored the report |
| Eva M Alvarez | Licensing Program Manager | Named as Licensing Program Manager overseeing the evaluation |
Inspection Report
Census: 48
Capacity: 65
Deficiencies: 0
Date: Oct 6, 2022
Visit Reason
The visit was an office evaluation related to a change of ownership (CHOW) application for the facility.
Findings
The applicant and administrator participated in a telephone call with the Community Care Licensing analyst to confirm understanding of Title 22 regulations, including facility operation, staff qualifications, program policies, and application document review. Component II was successfully completed.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Adam Bandel | Applicant/administrator | Participated in COMP II telephone call confirming understanding of Title 22. |
| Don McDonald | Administrator | Participated in COMP II telephone call confirming understanding of Title 22. |
Inspection Report
Original Licensing
Census: 48
Capacity: 65
Deficiencies: 0
Date: Oct 6, 2022
Visit Reason
The visit was an office evaluation related to a Change of Ownership (CHOW) application for the facility, including a telephone call with the applicant and administrator to confirm understanding of licensing requirements and program policies.
Findings
The applicant and administrator successfully completed Component II of the licensing process, confirming understanding of facility operation, staff qualifications, program policies, and other regulatory requirements. The COVID-19 Mitigation Plan was discussed and a PIN was emailed.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Adam Bandel | Applicant/administrator | Participated in COMP II telephone call confirming understanding of licensing requirements |
| Don McDonald | Administrator | Participated in COMP II telephone call confirming understanding of licensing requirements |
Report
November 6, 2025
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