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Nursing Home

Ben Atchley Tennessee State Veterans‘ Home

Nursing Home

Ben Atchley Tennessee State Veterans‘ Home

One Veterans Way, Knoxville, TN 37931 View map
Overview of Ben Atchley Tennessee State Veterans‘ Home

Ben Atchley Tennessee State Veterans’ Home is a cozy country retreat nestled in the scenic West Knoxville. The 140-bed facility is dedicated to providing award-winning care for veterans and their families. The home boasts multiple outdoor patios with breathtaking views of the countryside, creating an atmosphere of peace and tranquility. The community takes pride in upholding honor and quality in rural West Knoxville. Living areas and recreation rooms are available for residents to enjoy. The home is also conveniently located near several Knoxville hospitals, ensuring prompt medical attention when needed.

One of the most striking features of the facility is its spotless cleanliness. The staff is always friendly and welcoming, and they organize daily events to keep residents entertained. The outdoor walking and sitting areas are lovely, and the facility’s design is both practical and functional. With field trips and scenic views, Ben Atchley Tennessee State Veterans’ Home is the perfect place for veterans to enjoy their retirement years.

(865) 862-8100

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
5/5
Tennessee average: 3.0/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
4/5
Tennessee average: 2.9/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
5/5
Tennessee average: 2.4/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
2/5
Tennessee average: 3.7/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
4h 50m per day

This home provides 33% more nursing time per resident than the Tennessee average.

Tennessee average: 3h 38m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 43m per day 37m per day 41m per day
Nurse Aide Info Nurse aide hours per resident per day. 2h 42m per day 2h 9m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 4h 2m per day 3h 21m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 3m per day 5m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 21m per day 25m per day 29m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 140

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Tennessee average
Occupancy rate 94.7%
Residents per day (avg) 128
Occupancy rate
94.7%
Residents per day (avg)
128

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Might be optimal for
Post-acute recovery Temporary care Transitional stays

Breakdown by payment type

Medicare

29% of new residents, usually for short-term rehab.

Typical stay 1 months

Private pay

68% of new residents, often for short stays.

Typical stay 1 - 2 years

Medicaid

4% of new residents, often for long-term daily care.

Typical stay 8 years

Finances and operations

Governmental community
Operated by city authorities.
Home revenue
$18.4M
Operating deficit
-$1.5M
Governmental community Operated by city authorities.
Home revenue
$18,355,722.00
Operating deficit
$-1,452,458.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.8M
37% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$13.0M
Total costs $19.8M
Bed community size
140-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 7 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

License details

Facility type
Nursing Home
Status Licensed
Expiration March 5, 2026

Additional licensing details

License number: 00000385

Ownership & operating entity

Ben Atchley Tennessee State Veterans‘ Home is legally operated by State of Tennessee, and administrated by Doug Ottinger.

Safety & Compliance

Wheelchair Accessible

Care Services

Nursing Services
Rehabilitation Services
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing

All Levels of Care

Long-Term Care
Skilled Nursing

Amenities & Lifestyle

24-Hour RN coverage
Private and semi-private rooms available
Physical
Occupational
and Speech Therapy
Social Services team
Spacious lounges and outdoor patio areas
Restaurant-style dining areas
Pharmacy services
Dental
podiatry
audiology & eye care
On-site barber & beautician services
Wi-Fi and cable
Daily housekeeping services
Daily laundry and linen service
Confidential assistance with forms and correspondence
Assistance with shopping
Voter Registration

Programs & Activities

Activities
Extensive daily activities program
Specific Programs
Long-Term Care, Skilled Nursing & Therapy Services, Extensive daily activities program, Wheelchair accessible transportation
Volunteer Programs
Yes

Dining & Nutrition

Food Description
Restaurant-style dining areas with a wide variety of fresh food options.

Types of Care at Ben Atchley Tennessee State Veterans‘ Home

Skilled Nursing
Contact Ben Atchley Tennessee State Veterans‘ Home

Inspection History

In Tennessee, the Department of Health, Division of Health Care Facilities performs unannounced inspections and investigations to ensure facilities provide high-quality resident care.

4 visits/inspections

2 visits/inspections triggered by complaints

1 routine inspections

Results

3 with issues

1 without issues

Tennessee average: 9 complaint visits

Latest inspection

Date:January 23, 2025
Type:Complaint Investigation

6 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Health Inspection History

Inspections
Total health inspections 3

Tennessee average 3.5


Last Health inspection on Jan 2025

Total health citations 5

Tennessee average 15.4

Citations per inspection
1.67

Tennessee average 4.39


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

4 of 5 citations resulted from standard inspections; and 1 of 5 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Tennessee average

Tennessee average: 1.1


Serious Health citations More info 0
100% better than Tennessee average

Tennessee average: 0.6

0 critical citations More info Tennessee average: 1.1

0 serious citations More info Tennessee average: 0.6

4 moderate citations More info Tennessee average: 13.7

1 minor citation More info Tennessee average: 0.1
Citations history (last 3 years)
Abuse/Neglect moderate citation Info Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment. Jan 23, 2025
Corrected

Care Planning moderate citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. Feb 14, 2024
Corrected

Care Planning moderate citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. Feb 14, 2024
Corrected

Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Apr 24, 2019
Corrected

Compare Nursing Homes around Knoxville The information below is reported by the Tennessee Department of Health, Division of Health Care Facilities.

5 facilities compared · CMS & TN Dept. of Health data · Updated Mar 2026

Ben Atchley Tennessee State Veterans‘ Home
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Knoxville
140
94.7%
+30%
4.83
+10%
+33%
0
5
0
128
7
State Of Tennessee
$18,3M
$6,8M
37.1%
445484
Holston Health And Rehabilitation Center
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Knoxville
94
85.1%
+17%
3.36
-1%
-7%
0
5
0
81
2
Mckenzie, Daniel
$12,7M
$5,3M
41.8%
445344
Beverly Park Place Health And Rehab
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Knoxville
271
90.6%
+24%
3.40
+31%
-6%
0
14
0
158
8
Hillcrest Healthcare Communities Inc
$18,6M
$5,5M
29.4%
445131
Autumn Care II, LLC
-
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Knoxville
56
-
-
-
-
-
-
-
-
0
0
0
-
-
-
-
-
-
-
Emory Mills Senior Living
-
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Knoxville
107
-
-
-
-
-
-
-
-
0
0
0
-
-
-
-
-
-
-

Places of interest near Ben Atchley Tennessee State Veterans‘ Home

Address 16.4 miles from city center — 4.45 miles to nearest hospital (Professional Medical Transport)

Address One Veterans Way, Knoxville, TN 37931

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 177
Employees 137
Contractors 40
Staff to resident ratio 1.34:1
25% worse than Tennessee average

Tennessee average ratio: 1.79:1

Avg staff/day 80
Average shift 8.6 hours
0% compared with Tennessee average

Tennessee average: 8.3 hours

Total staff hours (quarter) 62,561
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 17
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.5 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 36
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.9 hours

This role is partially covered by contractors.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 97
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.2 hours

This role is partially covered by contractors.

Contractor staffing

Total hours from contractors

15.5%

9,716 contractor hours this quarter

Certified Nursing Assistant: 25 Licensed Practical Nurse: 4 Physical Therapy Aide: 4 Speech Language Pathologist: 2 Respiratory Therapy Technician: 2 Qualified Social Worker: 1 Physical Therapy Assistant: 1 Medical Director: 1
Staff by category
Certified Nursing Assistant72259731,71891100%8.2
Licensed Practical Nurse3243614,47891100%9.9
Registered Nurse170175,70291100%9.5
Clinical Nurse Specialist6062,9096774%8.4
Other Dietary Services Staff4041,8277481%7.7
Speech Language Pathologist0229006774%7.4
Physical Therapy Aide0448737380%7.3
Mental Health Service Worker2028485965%8
Respiratory Therapy Technician0225686369%6.9
Administrator1014886167%8
Nurse Practitioner1014725965%8
Dental Services Staff1014725965%8
Dietitian1014605864%7.9
Qualified Social Worker0114606571%7.1
Physical Therapy Assistant0112843538%8.1
Medical Director0111041314%8
97 Certified Nursing Assistant
% of Days 100%
36 Licensed Practical Nurse
% of Days 100%
17 Registered Nurse
% of Days 100%
6 Clinical Nurse Specialist
% of Days 74%
4 Other Dietary Services Staff
% of Days 81%
2 Speech Language Pathologist
% of Days 74%
4 Physical Therapy Aide
% of Days 80%
2 Mental Health Service Worker
% of Days 65%
2 Respiratory Therapy Technician
% of Days 69%
1 Administrator
% of Days 67%
1 Nurse Practitioner
% of Days 65%
1 Dental Services Staff
% of Days 65%
1 Dietitian
% of Days 64%
1 Qualified Social Worker
% of Days 71%
1 Physical Therapy Assistant
% of Days 38%
1 Medical Director
% of Days 14%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
132 residents
Residents by payment source
Medicare
1 resident (0.8%)
Medicaid
28 residents (21.2%)
Private pay or other
103 residents (78%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 12.0
15% worse than Tennessee average

Tennessee average: 10.5

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 23.2
19% worse than Tennessee average

Tennessee average: 19.5

Long-stay resident measures
Above average Tennessee avg: 3.9 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 15.6%
In line with Tennessee average

Tennessee average: 16.0%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 28.3%
30% worse than Tennessee average

Tennessee average: 21.7%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 25.7%
24% worse than Tennessee average

Tennessee average: 20.7%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 5.4%
47% worse than Tennessee average

Tennessee average: 3.7%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 7.0%
30% worse than Tennessee average

Tennessee average: 5.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 3.3%
60% worse than Tennessee average

Tennessee average: 2.1%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 3.7%
41% better than Tennessee average

Tennessee average: 6.3%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 5.2%
53% better than Tennessee average

Tennessee average: 11.0%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 23.1%
40% worse than Tennessee average

Tennessee average: 16.5%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 99.6%
11% better than Tennessee average

Tennessee average: 89.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 96.1%
In line with Tennessee average

Tennessee average: 94.5%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 0.95
40% better than Tennessee average

Tennessee average: 1.58

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 0.49
69% better than Tennessee average

Tennessee average: 1.57

Short-stay resident measures
Significantly below average Tennessee avg: 3.4 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 88.0%
10% better than Tennessee average

Tennessee average: 79.7%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 8.1%
377% worse than Tennessee average

Tennessee average: 1.7%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 82.5%
In line with Tennessee average

Tennessee average: 79.8%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 23.6%
6% worse than Tennessee average

Tennessee average: 22.2%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 13.5%
21% worse than Tennessee average

Tennessee average: 11.2%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than Tennessee average

Tennessee average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 25.9%
52% worse than Tennessee average

Tennessee average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 41.7%
17% worse than Tennessee average

Tennessee average: 50.6%

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Financial Aid for Tennessee Seniors

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CHOICES Program

TN Medicaid CHOICES

Age 65+ or disabled, Tennessee resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Managed care model; high rural demand.

Tennessee Options for Community Living

TN Options

Age 60+, Tennessee resident, at risk of nursing home.

~$2,000/month (individual, varies).

$5,000 (individual).

Limited funding; rural/urban balance.

Medicare Savings Program (MSP)

Tennessee Medicare Savings Program

Age 65+ or disabled, TN resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; includes Extra Help for Part D; no waitlist.

Low-Income Home Energy Assistance Program (LIHEAP)

Tennessee LIHEAP

Age 60+ prioritized, TN resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Covers gas, electric, propane; emergency aid available.

Family Caregiver Support Program (FCSP)

Tennessee Family Caregiver Support Program

Caregivers of 60+ needing care or 55+ caregivers of others; TN resident; functional needs (2+ ADLs).

No strict cap; prioritizes low-income (~$24,980/year).

Not assessed; need-based.

Includes grandparent caregivers; high rural demand.

Senior Community Service Employment Program (SCSEP)

Tennessee SCSEP

Age 55+, unemployed, low-income, TN resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP/Goodwill partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Tennessee VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, TN resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran population; supports rural/urban care needs.

Elderly Nutrition Program

Tennessee Elderly Nutrition Program

Age 60+, TN resident; no income limit but prioritizes low-income.

None; donations encouraged.

Not assessed.

Serves ~50,000 annually; 200+ congregate sites plus Meals on Wheels.

Property Tax Relief Program

Tennessee Property Tax Relief Program

Age 65+, TN resident, homeowner/renter (or widow/er 50+, disabled 18+).

~$45,000/year (household, excludes half of Social Security).

Not assessed; income-focused.

Rebates up to $1,000; serves ~100,000 annually.