Ben Atchley Tennessee State Veterans‘ Home
Nursing Home & Skilled Nursing · Knoxville, TN
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.

Ben Atchley Tennessee State Veterans‘ Home

Nursing Home & Skilled Nursing · Knoxville, TN
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
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Ben Atchley Tennessee State Veterans‘ Home accepts Medicare, Medicaid, and private pay.

Overview of Ben Atchley Tennessee State Veterans‘ Home

Ben Atchley Tennessee State Veterans’ Home is a cozy country retreat nestled in the scenic West Knoxville. The 140-bed facility is dedicated to providing award-winning care for veterans and their families. The home boasts multiple outdoor patios with breathtaking views of the countryside, creating an atmosphere of peace and tranquility. The community takes pride in upholding honor and quality in rural West Knoxville. Living areas and recreation rooms are available for residents to enjoy. The home is also conveniently located near several Knoxville hospitals, ensuring prompt medical attention when needed.

One of the most striking features of the facility is its spotless cleanliness. The staff is always friendly and welcoming, and they organize daily events to keep residents entertained. The outdoor walking and sitting areas are lovely, and the facility’s design is both practical and functional. With field trips and scenic views, Ben Atchley Tennessee State Veterans’ Home is the perfect place for veterans to enjoy their retirement years.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▲ 76.5% Above TN avg. ▲ 76.5% Above TN avg.TN average: 2.8Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▲ 79.5% Above TN avg. ▲ 79.5% Above TN avg.TN average: 2.8Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▲ 65.6% Above TN avg. ▲ 65.6% Above TN avg.TN average: 2.4Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▼ 41.9% Below TN avg. ▼ 41.9% Below TN avg.TN average: 3.4Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day vs Tennessee averages

Rank #14 / 178Nurse hours — State benchmarkedThis home is ranked 14th out of 178 homes we track in Tennessee for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the Tennessee average, with a ranking across 178 Tennessee facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Tennessee that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Total nursing care Info This home is ranked 14th out of 178 homes we track in Tennessee for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.

4h 52m

34% above state avg
Staff type
Hours / day / resident
vs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
46m
+25% State avg: 37m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
1h 16m
+16% State avg: 1h 6m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
2h 49m
+31% State avg: 2h 9m per day · National avg: 2h 21m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
4h 20m
+29% State avg: 3h 21m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
1m
−75% State avg: 5m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
21m
−16% State avg: 25m per day · National avg: 29m per day

2 of 6 metrics below state avg

By The Numbers

Community insights.

Bed count Info A mid-sized community that may balance personal attention with shared amenities and social activities. 140 Rank #37 / 186Bed count — State benchmarkedThis home is ranked 37th out of 186 homes we track in Tennessee for bed count. Shows this facility's certified or reported bed count compared to other Tennessee facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Tennessee that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Medium-capacity home · Offers a balance of services and community atmosphere.

Walk Score Info Car-dependent. Most errands require a car, with limited nearby walkable options. Rank #169 / 194Walk Score — State benchmarkedThis home is ranked 169th out of 194 homes we track in Tennessee for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Tennessee facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Tennessee that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
7 / 100
Occupancy rate Info Occupancy between 85% and 95% suggests balanced demand. Rank #19 / 142Occupancy rate — State benchmarkedThis home is ranked 19th out of 142 homes we track in Tennessee for occupancy. Shows this facility's occupancy rate versus the Tennessee average, with its Statewide rank out of 142. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Tennessee that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
91.1% This home usually has limited availability
Higher than the Tennessee average: 71.7%
Occupied beds
128 / 140
Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
441 days

About this community

License Details

Facility TypeNursing Home
ExpirationMarch 5, 2027
License Number00000385

Ownership & Operating Entity

Ben Atchley Tennessee State Veterans‘ Home is legally operated by State of Tennessee, and administered by Doug Ottinger.

Safety & Compliance

Wheelchair Accessible

Therapy & Rehabilitation

1 service
Rehabilitation Services

Staffing & Medical

1 service
24-Hour Staffing

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

Patio
Dining
Salon
Wi-Fi
Cable Tv
Housekeeping
Laundry
Private And Semi-Private Rooms Available
Specific ProgramsSkilled Nursing & Therapy Services, Extensive daily activities program, Wheelchair accessible transportation
Volunteer Program

Contact Ben Atchley Tennessee State Veterans‘ Home

CMS Health Inspection History

ALM Inspection Grade Unavailable

Not published

We don't have enough verified data to publish an inspection grade for this facility — a missing grade reflects what we've been able to verify, not the facility's quality.

ALM Inspection Grade unavailable: limited inspection data.
Inspections Since 2024 · 2 years of data

Includes all CMS health inspection records for this property, which could include management/ownership changes.

Total health inspections 3

Tennessee average 3.3


Last Health inspection on Mar 2026

Total health citations
5 Rank #16 / 179Health citations — State benchmarkedThis home is ranked 16th out of 179 homes we track in Tennessee for health citations. Shows this facility's total health deficiency citations benchmarked to the Tennessee State average, with a ranking across all 179 TN facilities. Lower citation counts earn a better rank.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Tennessee that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Tennessee average 14.6

Citations per inspection
1.67 Rank #7 / 179Citations per inspection — State benchmarkedThis home is ranked 7th out of 179 homes we track in Tennessee for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Tennessee mean across 179 facilities with citation data. Lower is better.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Tennessee that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Tennessee average 4.35


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

4 of 5 citations resulted from standard inspections; and 1 of 5 resulted from complaint investigations.

Breakdown of citation severity (last 2 years)
Critical health citations
0
100% better than Tennessee average

Tennessee average: 0.9


Serious health citations
0
100% better than Tennessee average

Tennessee average: 0.5

0 critical citations Tennessee average: 0.9

0 serious citations Tennessee average: 0.5

5 moderate citations Tennessee average: 13.2

0 minor citations Tennessee average: 0.1
Citations history (last 2 years)
Pharmacy moderate citation Mar 11, 2026
Corrected

Care Planning moderate citation Mar 11, 2026
Corrected

Abuse/Neglect moderate citation Jan 23, 2025
Corrected

Care Planning moderate citation Feb 14, 2024
Corrected

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 165
Employees 146
Contractors 19
Staff to resident ratio 1.25 : 1
29% fewer staff per resident than Tennessee average
Tennessee average ratio: 1.75 : 1 Tennessee average ratio: 1.75 : 1See full Tennessee ranking
Avg staff/day 79
Average shift 8.6 hours
0% compared with Tennessee average
Tennessee average: 8.3 hours Tennessee average shift: 8.3 hoursSee full Tennessee ranking
Total staff hours (quarter) 62,341

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info All 13 RN Staff are full-time employees. No contractors work on this role. 13
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.2 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info 35 total: 34 full-time employees and 1 contractor. 35
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 10.1 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info 91 total: 83 full-time employees and 8 contractors. 91
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.3 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

6.7%

4,158 contractor hours this quarter

Certified Nursing Assistant: 8 Speech Language Pathologist: 2 Respiratory Therapy Technician: 2 Physical Therapy Aide: 2 Physical Therapy Assistant: 2 Licensed Practical Nurse: 1 Medical Director: 1 Qualified Social Worker: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant8389131,81492100%8.3
Licensed Practical Nurse3413514,63792100%10.1
Registered Nurse130135,29292100%9.2
Clinical Nurse Specialist6062,7886773%8.2
Other Dietary Services Staff4041,9317480%7.9
Mental Health Service Worker2029486470%7.9
Speech Language Pathologist0228486773%7.2
Physical Therapy Aide0228356874%6.9
Dietitian1014806065%8
Physical Therapy Assistant0224746166%7.4
Administrator1014725964%8
Nurse Practitioner1014725964%8
Dental Services Staff1014565762%8
Qualified Social Worker0114386368%7
Respiratory Therapy Technician0223455054%6
Medical Director0111121415%8
91 Certified Nursing Assistant
% of Days 100%
35 Licensed Practical Nurse
% of Days 100%
13 Registered Nurse
% of Days 100%
6 Clinical Nurse Specialist
% of Days 73%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 12.0
15% worse than Tennessee average

Tennessee average: 10.5

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 23.2
19% worse than Tennessee average

Tennessee average: 19.5

Long-stay resident measures
Above average Tennessee avg: 3.7 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 15.6%
In line with Tennessee average

Tennessee average: 16.0%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 28.3%
30% worse than Tennessee average

Tennessee average: 21.7%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 25.7%
24% worse than Tennessee average

Tennessee average: 20.7%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 5.4%
47% worse than Tennessee average

Tennessee average: 3.7%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 7.0%
30% worse than Tennessee average

Tennessee average: 5.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 3.3%
60% worse than Tennessee average

Tennessee average: 2.1%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 3.7%
41% better than Tennessee average

Tennessee average: 6.3%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 5.2%
53% better than Tennessee average

Tennessee average: 11.0%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 23.1%
40% worse than Tennessee average

Tennessee average: 16.5%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 99.6%
11% better than Tennessee average

Tennessee average: 89.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 96.1%
In line with Tennessee average

Tennessee average: 94.5%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 0.95
40% better than Tennessee average

Tennessee average: 1.58

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 0.49
69% better than Tennessee average

Tennessee average: 1.57

Short-stay resident measures
Significantly below average Tennessee avg: 3.4 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 88.0%
10% better than Tennessee average

Tennessee average: 79.7%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 8.1%
377% worse than Tennessee average

Tennessee average: 1.7%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 82.5%
In line with Tennessee average

Tennessee average: 79.8%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 23.6%
6% worse than Tennessee average

Tennessee average: 22.2%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 13.5%
21% worse than Tennessee average

Tennessee average: 11.2%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than Tennessee average

Tennessee average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 25.9%
52% worse than Tennessee average

Tennessee average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 41.7%
17% worse than Tennessee average

Tennessee average: 50.6%

Breakdown by payment type

Medicare

29% of new residents, usually for short-term rehab.

Typical stay 1 months

Private pay

68% of new residents, often for short stays.

Typical stay 1 - 2 years

Medicaid

4% of new residents, often for long-term daily care.

Typical stay 8 years

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 132
Medicare
1
0.8% of residents
Medicaid
28
21.2% of residents
Private pay or other
103
78% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 06/2024.

Government
Operated by state authorities.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$19.5M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$1.5M
Government Operated by state authorities.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$19.5M Rank #12 / 173Net patient revenue — State benchmarkedThis home is ranked 12th out of 173 homes we track in Tennessee. Shows this facility's net patient revenue compared to the Tennessee average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Tennessee that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$1.5M
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$24.3K
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #24 / 173Payroll costs — State benchmarkedThis home is ranked 24th out of 173 homes we track in Tennessee. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Tennessee average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Tennessee that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
$9.0M 46.1% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #120 / 173Payroll % of net patient revenue — State benchmarkedThis home is ranked 120th out of 173 homes we track in Tennessee. Shows payroll as a percentage of net patient revenue versus the Tennessee average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Tennessee that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$12.0M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$20.9M

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Most new residents arrive under private pay (68% of admissions), and a typical private pay stay runs around 1 - 2 years.

Admissions
105 total

Coverage residents most often arrive under.

Medicare 29%
Private pay 68%
Medicaid 4%
Discharges
110 total

Coverage residents most often leave under.

Medicare 15%
Private pay 76%
Medicaid 9%

Places of interest near Ben Atchley Tennessee State Veterans‘ Home

Address One Veterans Way, Knoxville, TN 37931

Calculate Travel Distance to Ben Atchley Tennessee State Veterans‘ Home

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Compare Nursing Homes around Knoxville

Info below is compiled from CMS reports & the TN Dept. of Health (TDH), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. HC (Home Care): Professional care delivered in the person's own home, from companionship to skilled nursing. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. PC (Palliative Care): Comfort-focused care for serious illness at any stage, including alongside curative treatment.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Tennessee average is: 54.1% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Holston Health And Rehabilitation Center
NH
HC
HOS
PC
SNF
Knoxville
94
Facility 94
TN AVG 105
Rank #113 / 186
81.9%
Facility 81.9%
TN AVG 71.7%
Rank #50 / 142
+14%
3.50
Facility 3.50
TN AVG 3.63
Rank #81 / 178
-1%-3%
$0
Facility $0
TN AVG $90.9k
Rank #1 / 180
6
Facility 6
TN AVG 15.4
Rank #16 / 179
2.0
Facility 2.0
TN AVG 4.4
Rank #28 / 179
-77-
2
Facility 2
TN AVG 38
Rank #184 / 194
Nhc Healthcare/Holston Hills, LLC
$10.2MFiscal year ending 12/2023
Facility $10.2MFiscal year ending 12/2023
TN AVG $11.1M
Rank #77 / 173
$6.2MFiscal year ending 12/2023
Facility $6.2MFiscal year ending 12/2023
TN AVG $5.9M
Rank #62 / 173
61.1%Fiscal year ending 12/2023
Facility 61.1%Fiscal year ending 12/2023
TN AVG 54.1%
Rank #36 / 173
445344
Ben Atchley Tennessee State Veterans‘ Home
NH
SNF
Knoxville
140
Facility 140
TN AVG 105
Rank #37 / 186
91.1%
Facility 91.1%
TN AVG 71.7%
Rank #19 / 142
+27%
4.87
Facility 4.87
TN AVG 3.63
Rank #14 / 178
-10%+34%
$0
Facility $0
TN AVG $90.9k
Rank #1 / 180
5
Facility 5
TN AVG 15.4
Rank #16 / 179
1.7
Facility 1.7
TN AVG 4.4
Rank #7 / 179
-128-
7
Facility 7
TN AVG 38
Rank #169 / 194
State Of Tennessee
$19.5MFiscal year ending 06/2024
Facility $19.5MFiscal year ending 06/2024
TN AVG $11.1M
Rank #12 / 173
$9.0MFiscal year ending 06/2024
Facility $9.0MFiscal year ending 06/2024
TN AVG $5.9M
Rank #24 / 173
46.1%Fiscal year ending 06/2024
Facility 46.1%Fiscal year ending 06/2024
TN AVG 54.1%
Rank #120 / 173
445484
Island Home Park Health and Rehab
NH
HOS
RC
SNF
Knoxville (South Knoxville)
95
Facility 95
TN AVG 105
Rank #112 / 186
87.8%
Facility 87.8%
TN AVG 71.7%
Rank #26 / 142
+22%
3.31
Facility 3.31
TN AVG 3.63
Rank #113 / 178
-2%-9%
$0
Facility $0
TN AVG $90.9k
Rank #1 / 180
8
Facility 8
TN AVG 15.4
Rank #16 / 179
2.7
Facility 2.7
TN AVG 4.4
Rank #28 / 179
-83-
18
Facility 18
TN AVG 38
Rank #146 / 194
Hillcrest Healthcare Communities, Inc
$9.4MFiscal year ending 06/2024
Facility $9.4MFiscal year ending 06/2024
TN AVG $11.1M
Rank #95 / 173
$3.6MFiscal year ending 06/2024
Facility $3.6MFiscal year ending 06/2024
TN AVG $5.9M
Rank #133 / 173
38.8%Fiscal year ending 06/2024
Facility 38.8%Fiscal year ending 06/2024
TN AVG 54.1%
Rank #164 / 173
445476
NHC HealthCare, Farragut
NH
AL
MC
SNF
Knoxville
88
Facility 88
TN AVG 105
Rank #119 / 186
--- +27%-
$0
Facility $0
TN AVG $90.9k
Rank #1 / 180
14
Facility 14
TN AVG 15.4
Rank #71 / 179
4.7
Facility 4.7
TN AVG 4.4
Rank #143 / 179
-91-
24
Facility 24
TN AVG 38
Rank #131 / 194
Nhc Healthcare/Farragut, LLC
$16.3MFiscal year ending 12/2023
Facility $16.3MFiscal year ending 12/2023
TN AVG $11.1M
Rank #30 / 173
$9.6MFiscal year ending 12/2023
Facility $9.6MFiscal year ending 12/2023
TN AVG $5.9M
Rank #19 / 173
58.6%Fiscal year ending 12/2023
Facility 58.6%Fiscal year ending 12/2023
TN AVG 54.1%
Rank #49 / 173
445415
Westmoreland Health And Rehabilitation Center
NH
HOS
PC
RC
SNF
Westmoreland
100
Facility 100
TN AVG 105
Rank #98 / 186
86.3%
Facility 86.3%
TN AVG 71.7%
Rank #35 / 142
+20%
3.08
Facility 3.08
TN AVG 3.63
Rank #137 / 178
-23%-15%
$0
Facility $0
TN AVG $90.9k
Rank #1 / 180
11
Facility 11
TN AVG 15.4
Rank #56 / 179
5.5
Facility 5.5
TN AVG 4.4
Rank #112 / 179
-86-
19
Facility 19
TN AVG 38
Rank #141 / 194
LP Westmoreland, LLC
$10.2MFiscal year ending 12/2023
Facility $10.2MFiscal year ending 12/2023
TN AVG $11.1M
Rank #76 / 173
$4.0MFiscal year ending 12/2023
Facility $4.0MFiscal year ending 12/2023
TN AVG $5.9M
Rank #120 / 173
38.7%Fiscal year ending 12/2023
Facility 38.7%Fiscal year ending 12/2023
TN AVG 54.1%
Rank #165 / 173
445342

Rank badges are statewide: each nursing home is ranked against every TN nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities

Financial Assistance for
Nursing Home in Tennessee

Ben Atchley Tennessee State Veterans‘ Home is located in Knoxville, Tennessee.
Here are the financial assistance programs available to residents in Tennessee.

Get Financial aid guidance

CHOICES Program

TN Medicaid CHOICES

Age 65+ or disabled
General Tennessee resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
TN

Managed care model; high rural demand.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Tennessee Options for Community Living

TN Options

Age 60+
General Tennessee resident, at risk of nursing home.
Income Limits ~$2,000/month individual, varies
Asset Limits $5,000 individual
TN

Limited funding; rural/urban balance.

Benefits
In-home care (3-5 hours/week) Respite (up to 10 days/year) Transportation (~5 trips/month)

Medicare Savings Program (MSP)

Tennessee Medicare Savings Program

Age 65+ or disabled
General TN resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
TN

Three tiers; includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Family Caregiver Support Program (FCSP)

Tennessee Family Caregiver Support Program

Age
General Caregivers of 60+ needing care or 55+ caregivers of others; TN resident; functional needs (2+ ADLs).
Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year
Asset Limits Not assessed; need-based.
TN

Includes grandparent caregivers; high rural demand.

Benefits
Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Training Supplies (~$500/year)

VA Aid and Attendance (A&A) and Housebound Benefits

Tennessee VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General TN resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
TN

High veteran population; supports rural/urban care needs.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Elderly Nutrition Program

Tennessee Elderly Nutrition Program

Age 60+
General TN resident; no income limit but prioritizes low-income.
Income Limits (2025) None; donations encouraged.
Asset Limits Not assessed.
TN

Serves ~50,000 annually; 200+ congregate sites plus Meals on Wheels.

Benefits
Congregate meals ($5-$7/meal value) at senior centers Home-delivered meals ($5-$7/meal)

Property Tax Relief Program

Tennessee Property Tax Relief Program

Age 65+
General TN resident, homeowner/renter (or widow/er 50+, disabled 18+).
Income Limits (2025) ~$45,000/year household, excludes half of Social Security
Asset Limits Not assessed; income-focused.
TN

Rebates up to $1,000; serves ~100,000 annually.

Benefits
Tax rebates (~$250-$1,000 based on income; e.g., $1,000 if income < $8,000)

Frequently Asked Questions about Ben Atchley Tennessee State Veterans‘ Home

Who is the owner of Ben Atchley Tennessee State Veterans‘ Home?

Ben Atchley Tennessee State Veterans‘ Home is legally operated by State of Tennessee, and administered by Doug Ottinger.

Is Ben Atchley Tennessee State Veterans‘ Home in a walkable area?

Ben Atchley Tennessee State Veterans‘ Home has a walk score of 7. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Ben Atchley Tennessee State Veterans‘ Home?

According to TN state health department records, Ben Atchley Tennessee State Veterans‘ Home's license number is 00000385.

When does Ben Atchley Tennessee State Veterans‘ Home's license expire?

According to TN state health department records, Ben Atchley Tennessee State Veterans‘ Home's license expires on March 5, 2027.

What is the occupancy rate at Ben Atchley Tennessee State Veterans‘ Home?

Ben Atchley Tennessee State Veterans‘ Home's occupancy is 91.1%.

Are pets allowed at Ben Atchley Tennessee State Veterans‘ Home?

No, Ben Atchley Tennessee State Veterans‘ Home has a no-pet policy.

Is Ben Atchley Tennessee State Veterans‘ Home a government-operated facility?

Ben Atchley Tennessee State Veterans‘ Home is a government-operated nursing facility in TN.

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