Ben Atchley Tennessee State Veterans‘ Home
Nursing Home & Skilled Nursing · Knoxville, TN
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.

Ben Atchley Tennessee State Veterans‘ Home

Nursing Home & Skilled Nursing · Knoxville, TN
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Ben Atchley Tennessee State Veterans‘ Home accepts Medicare, Medicaid, and private pay.
Ben Atchley Tennessee State Veterans‘ Home accepts Medicare, Medicaid, and private pay.

Overview of Ben Atchley Tennessee State Veterans‘ Home

Ben Atchley Tennessee State Veterans’ Home provides nursing home care and skilled nursing in Knoxville, TN. On-site physical, occupational, and speech therapy programs deliver rehabilitation services alongside long-term nursing oversight.

The State of Tennessee operates the 140-bed facility under administrator Doug Ottinger. Accommodation options cover both private and shared rooms. Daily nurse staffing averages 4 hours and 52 minutes per resident. Property features include multiple outdoor patios, a salon, dining areas, and wheelchair-accessible transportation for trips and appointments. Financial options span Medicare, Medicaid, and private payment.

Prospective residents exploring skilled nursing or rehabilitation services for veterans can get in touch with the home to learn more about the admissions process.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▲ 61.8% Above TN avg. ▲ 61.8% Above TN avg.TN average: 3.1Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▲ 63.9% Above TN avg. ▲ 63.9% Above TN avg.TN average: 3.1Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▲ 62.6% Above TN avg. ▲ 62.6% Above TN avg.TN average: 2.5Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▼ 44.1% Below TN avg. ▼ 44.1% Below TN avg.TN average: 3.6Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing Info Data period: Q4 2025 (October 1 – December 31, 2025).
Nursing care per resident per day and state rankings: CMS Provider Information.
Headcount, shifts and contractors: CMS Payroll-Based Journal (PBJ).
Resident count: CMS Long-Term Care Facility Characteristics (data as of Jun 2026).

Total nursing care per resident / day Info This nursing home is ranked 14th out of 178 nursing homes we track in Tennessee for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
↑ 33% · TN 3h 40mThis facility: 4h 52m per resident per day, 33% above the Tennessee average of 3h 40m (among Tennessee facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. Rank #14 / 178Nurse hours — State benchmarked This nursing home is ranked 14th out of 178 nursing homes we track in Tennessee for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the Tennessee average, with a ranking across 178 Tennessee facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Tennessee that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
4h 52m

Standout metric: Certified nursing assistant is +31% above Tennessee average

2 of 6 metrics below Tennessee average

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant8389131,81492100%8.3
Licensed Practical Nurse3413514,63792100%10.1
Registered Nurse130135,29292100%9.2
Clinical Nurse Specialist6062,7886773%8.2
Other Dietary Services Staff4041,9317480%7.9
Mental Health Service Worker2029486470%7.9
Speech Language Pathologist0228486773%7.2
Physical Therapy Aide0228356874%6.9
Dietitian1014806065%8
Physical Therapy Assistant0224746166%7.4
Administrator1014725964%8
Nurse Practitioner1014725964%8
Dental Services Staff1014565762%8
Qualified Social Worker0114386368%7
Respiratory Therapy Technician0223455054%6
Medical Director0111121415%8
91 Certified Nursing Assistant
Coverage 100%
35 Licensed Practical Nurse
Coverage 100%
13 Registered Nurse
Coverage 100%
6 Clinical Nurse Specialist
Coverage 73%
By The Numbers

Community insights.

Bed count Info A mid-sized community that may balance personal attention with shared amenities and social activities. 140 Rank #36 / 185Bed count — State benchmarked This nursing home is ranked 36th out of 185 nursing homes we track in Tennessee for bed count. Shows this facility's certified or reported bed count compared to other Tennessee facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Tennessee that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.

Medium-capacity home · Offers a balance of services and community atmosphere.

Walk Score Info Car-dependent. Most errands require a car, with limited nearby walkable options. Rank #168 / 193Walk Score — State benchmarked This nursing home is ranked 168th out of 193 nursing homes we track in Tennessee for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Tennessee facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Tennessee that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
7 / 100
Occupancy rate Info Occupancy between 85% and 95% suggests balanced demand. Rank #23 / 135Occupancy rate — State benchmarked This nursing home is ranked 23rd out of 135 nursing homes we track in Tennessee for occupancy. Shows this facility's occupancy rate versus the Tennessee average, with its Statewide rank out of 135. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Tennessee that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
91.1% This home usually has limited availability

Based on 127.5 residents and 140 beds. Source: CMS Provider Information, average daily residents (data as of Aug 2026)

Higher than the Tennessee average: 74%
Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
170 days

About This Community

License Details

Facility TypeNursing Home
ExpirationMarch 5, 2027
License Number00000385

Ownership & Operating Entity

Ben Atchley Tennessee State Veterans‘ Home is legally operated by State of Tennessee, and administered by Doug Ottinger.

Safety & Compliance

Wheelchair Accessible

Therapy & Rehabilitation

1 service
Speech Therapy

Staffing & Medical

1 service
Podiatry Services

Additional Services

3 services
HousekeepingListed as: Daily housekeeping services
Laundry & LinenListed as: Daily laundry and linen service
TransportationListed as: Wheelchair accessible transportation

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

Patio
Beauty Salon
Wi-Fi
Cable Tv
Volunteer Program

Room Accommodations

Room Types
Private Room Semi-Private / Shared Room
In-Room Features
Private & Semi-Private Rooms

Contact Ben Atchley Tennessee State Veterans‘ Home

CMS Health Inspection History

Since 2024 · 2 years of data · Last health inspection Mar 2026

ALM Inspection Grade

97 / 100 Calculated from CMS inspection data for this community's nursing-home beds
How it compares

14 points above the Tennessee average for CMS-certified facilities (83/100)

Category breakdown

Citations Strong

9 severity-weighted points (5 citations) · 4× lower than the typical CMS-certified TN facility (median: 39)

Enforcement Strong

No fines on record · 0 enforcement actions

Persistence Strong

16 days to fix issues · much faster than the typical CMS-certified TN facility (median: 28)

Inspection grade: 97 out of 100, letter grade A+.
Total health inspections
3 ↓ 9% · TN 3.3This facility: 3, 9% below the Tennessee average of 3.3 (among Tennessee facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Total health citations
5 Rank #10 / 179Health citations — State benchmarked This nursing home is ranked 10th out of 179 nursing homes we track in Tennessee for health citations. Shows this facility's total health deficiency citations benchmarked to the Tennessee State average, with a ranking across all 179 TN facilities. Lower citation counts earn a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Tennessee that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 66% · TN 14.5This facility: 5, 66% below the Tennessee average of 14.5 (among Tennessee facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citations per inspection
1.67 Rank #7 / 179Citations per inspection — State benchmarked This nursing home is ranked 7th out of 179 nursing homes we track in Tennessee for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Tennessee mean across 179 facilities with citation data. Lower is better. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Tennessee that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 61% · TN 4.31This facility: 1.67, 61% below the Tennessee average of 4.31 (among Tennessee facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citation severity
100% corrected 5 of 5 citations corrected
Bar = mix of this home's 5 citations, not a state comparison

Lighter shade = corrected

Critical J–L
0 ↓ 100% · TN 0.8This facility: 0, 100% below the Tennessee average of 0.8 (among Tennessee facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Immediate jeopardy
Serious G–I
0 ↓ 100% · TN 0.5This facility: 0, 100% below the Tennessee average of 0.5 (among Tennessee facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Actual harm
Moderate D–F
5 ↓ 62% · TN 13.1This facility: 5, 62% below the Tennessee average of 13.1 (among Tennessee facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, more than minimal risk
Minor A–C
0 ↓ 100% · TN 0.1This facility: 0, 100% below the Tennessee average of 0.1 (among Tennessee facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, minimal risk

Latest inspection: Mar 11, 2026 · 2 citations, all corrected

Most cited category: Resident Assessment & Care Planning, 3 of 5 citations · 3 categories in total

Citations history
Most recent first
Mar 11, 2026 2 citations
Pharmacy moderate citation Corrected
Care Planning moderate citation Corrected
Jan 23, 2025 1 citation
Abuse/Neglect moderate citation Corrected
Feb 14, 2024 2 citations
Care Planning moderate citation Corrected
Care Planning moderate citation Corrected
Top deficiency categories
Share of 5 citations
Resident Assessment & Care Planning 3 deficiencies (60%)
Abuse, Neglect & Exploitation 1 deficiency (20%)
Pharmacy Services 1 deficiency (20%)
How citations are counted

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

4 of 5 citations resulted from standard inspections; and 1 of 5 resulted from complaint investigations.

Includes all CMS health inspection records for this property, which could include management/ownership changes.

Source

Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.

Show Inspection Reports

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

How residents at this home fare on health outcomes and preventive care, compared with the Tennessee average.

Data as of Aug 2026 · CMS Care Compare

Long-stay quality rating Info CMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best. 4 / 5 Above average ↑ 10% · TN 3.7This facility: 4.0, 10% above the TN average of 3.7 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Short-stay quality rating Info CMS star rating for the care of short-stay residents, mostly people recovering after a hospital stay for under 100 days. It is built from the short-stay quality measures below. 5 stars is the best. 1 / 5 Significantly below average ↓ 71% · TN 3.4This facility: 1.0, 71% below the TN average of 3.4 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
High-risk clinical events Info Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better. 10.0 Score · lower is better ↑ 10% · TN 9.1This facility: 10.0, 10% above the TN average of 9.1 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Functional decline Info Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better. 21.3 Score · lower is better ↑ 24% · TN 17.1This facility: 21.3, 24% above the TN average of 17.1 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.

13 long-stay measures: 6 better, 6 worse, 1 near TN average

8 short-stay measures: 2 worse, 2 near TN average, 3 compared with US only, 1 without a benchmark

Breakdown by payment type

Medicare

33% of new residents, usually for short-term rehab.

Typical stay 23 days

Private pay

65% of new residents, often for short stays.

Typical stay 5 - 6 months

Medicaid

1% of new residents, often for long-term daily care.

Typical stay 11 years

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jun 2026)

Total residents 124
Medicare
4
3.2% of residents
Medicaid
26
21% of residents
Private pay or other
94
75.8% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 06/2025.

Government
Operated by state authorities.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$19.7MFiscal year ending 06/2025
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$742.2KFiscal year ending 06/2025
Government Operated by state authorities.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$19.7MFiscal year ending 06/2025 Rank #12 / 172Net patient revenue — State benchmarked This nursing home is ranked 12th out of 172 nursing homes we track in Tennessee. Shows this facility's net patient revenue compared to the Tennessee average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Tennessee that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$742.2KFiscal year ending 06/2025
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$67.1KFiscal year ending 06/2025
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #24 / 172Payroll costs — State benchmarked This nursing home is ranked 24th out of 172 nursing homes we track in Tennessee. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Tennessee average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Tennessee that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
$10.8MFiscal year ending 06/2025 55% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #119 / 172Payroll % of net patient revenue — State benchmarked This nursing home is ranked 119th out of 172 nursing homes we track in Tennessee. Shows payroll as a percentage of net patient revenue versus the Tennessee average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Tennessee that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$9.6MFiscal year ending 06/2025
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$20.5MFiscal year ending 06/2025

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Most new residents arrive under private pay (65% of admissions), and a typical private pay stay runs around 5 - 6 months.

Admissions
284 total

Coverage residents most often arrive under.

Medicare 33%
Private pay 65%
Medicaid 1%
Discharges
275 total

Coverage residents most often leave under.

Medicare 10%
Private pay 79%
Medicaid 11%

Places of interest near Ben Atchley Tennessee State Veterans‘ Home

Address One Veterans Way, Knoxville, TN 37931

Calculate Travel Distance to Ben Atchley Tennessee State Veterans‘ Home

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Address

Compare Nursing Homes around Knoxville

Info below is compiled from CMS reports & the TN Dept. of Health (TDH), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. HC (Home Care): Professional care delivered in the person's own home, from companionship to skilled nursing. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. PC (Palliative Care): Comfort-focused care for serious illness at any stage, including alongside curative treatment.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. This is a proprietary Assisted Living Magazine grade. It is not a government rating. A dash means we have no inspection data for that facility.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Tennessee average is: 54.1% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Ben Atchley Tennessee State Veterans‘ Home ★ ★ ★ ★ ★
NH
SNF
Knoxville
140
Facility 140
TN AVG 105
Rank #36 / 185
A+
91.1%
Facility 91.1%
TN AVG 74%
Rank #23 / 135
+23%
4.87
Facility 4.87
TN AVG 3.67
Rank #14 / 178
★ ★ ★ ★ ★ ★ ★ ★ ★ ☆ ★ ★ ☆ ☆ ☆ -10%+33%
$0
Facility $0
TN AVG $69.0k
Rank #1 / 179
5
Facility 5
TN AVG 14.5
Rank #10 / 179
1.7
Facility 1.7
TN AVG 4.3
Rank #7 / 179
-128-
7
Facility 7
TN AVG 38
Rank #168 / 193
State Of Tennessee
$19.7MFiscal year ending 06/2025
Facility $19.7MFiscal year ending 06/2025
TN AVG $11.1M
Rank #12 / 172
$10.8MFiscal year ending 06/2025
Facility $10.8MFiscal year ending 06/2025
TN AVG $5.9M
Rank #24 / 172
55%Fiscal year ending 06/2025
Facility 55%Fiscal year ending 06/2025
TN AVG 54.1%
Rank #119 / 172
445484
Holston Health And Rehabilitation Center ★ ★ ★ ★ ★
NH
HC
HOS
PC
SNF
Knoxville
94
Facility 94
TN AVG 105
Rank #111 / 185
A-
81.9%
Facility 81.9%
TN AVG 74%
Rank #54 / 135
+11%
3.50
Facility 3.50
TN AVG 3.67
Rank #82 / 178
★ ★ ★ ★ ☆ ★ ★ ★ ★ ☆ ★ ★ ★ ★ ★ -1%-5%
$0
Facility $0
TN AVG $69.0k
Rank #1 / 179
6
Facility 6
TN AVG 14.5
Rank #15 / 179
2.0
Facility 2.0
TN AVG 4.3
Rank #9 / 179
-77-
2
Facility 2
TN AVG 38
Rank #183 / 193
Nhc Healthcare/Holston Hills, LLC
$11.2MFiscal year ending 12/2024
Facility $11.2MFiscal year ending 12/2024
TN AVG $11.1M
Rank #77 / 172
$6.4MFiscal year ending 12/2024
Facility $6.4MFiscal year ending 12/2024
TN AVG $5.9M
Rank #62 / 172
57.6%Fiscal year ending 12/2024
Facility 57.6%Fiscal year ending 12/2024
TN AVG 54.1%
Rank #36 / 172
445344
Island Home Park Health and Rehab ★ ★ ★ ★ ☆
NH
HOS
RC
SNF
Knoxville (South Knoxville)
95
Facility 95
TN AVG 105
Rank #110 / 185
A-
87.8%
Facility 87.8%
TN AVG 74%
Rank #30 / 135
+19%
3.31
Facility 3.31
TN AVG 3.67
Rank #114 / 178
★ ★ ★ ★ ☆ ★ ★ ☆ ☆ ☆ ★ ★ ★ ★ ☆ -2%-10%
$21.7k
Facility $21.7k
TN AVG $69.0k
Rank #139 / 179
8
Facility 8
TN AVG 14.5
Rank #35 / 179
2.7
Facility 2.7
TN AVG 4.3
Rank #32 / 179
-83-
18
Facility 18
TN AVG 38
Rank #145 / 193
Hillcrest Healthcare Communities, Inc
$10.2MFiscal year ending 06/2025
Facility $10.2MFiscal year ending 06/2025
TN AVG $11.1M
Rank #94 / 172
$4.4MFiscal year ending 06/2025
Facility $4.4MFiscal year ending 06/2025
TN AVG $5.9M
Rank #132 / 172
43.4%Fiscal year ending 06/2025
Facility 43.4%Fiscal year ending 06/2025
TN AVG 54.1%
Rank #163 / 172
445476
NHC HealthCare, Farragut ★ ★ ★ ★ ★
NH
AL
MC
SNF
Knoxville
88
Facility 88
TN AVG 105
Rank #117 / 185
A-
34.1%
Facility 34.1%
TN AVG 74%
Rank #135 / 135
-54%
4.01
Facility 4.01
TN AVG 3.67
Rank #33 / 178
★ ★ ★ ★ ☆ ★ ★ ★ ★ ☆ ★ ★ ★ ★ ★ +27%+9%
$0
Facility $0
TN AVG $69.0k
Rank #1 / 179
14
Facility 14
TN AVG 14.5
Rank #91 / 179
4.7
Facility 4.7
TN AVG 4.3
Rank #106 / 179
-91-
24
Facility 24
TN AVG 38
Rank #130 / 193
Nhc Healthcare/Farragut, LLC
$16.7MFiscal year ending 12/2024
Facility $16.7MFiscal year ending 12/2024
TN AVG $11.1M
Rank #30 / 172
$9.9MFiscal year ending 12/2024
Facility $9.9MFiscal year ending 12/2024
TN AVG $5.9M
Rank #19 / 172
59.2%Fiscal year ending 12/2024
Facility 59.2%Fiscal year ending 12/2024
TN AVG 54.1%
Rank #48 / 172
445415
Westmoreland Health And Rehabilitation Center ★ ★ ★ ☆ ☆
NH
HOS
PC
RC
SNF
Westmoreland
100
Facility 100
TN AVG 105
Rank #96 / 185
A
86.3%
Facility 86.3%
TN AVG 74%
Rank #39 / 135
+17%
3.08
Facility 3.08
TN AVG 3.67
Rank #137 / 178
★ ★ ★ ☆ ☆ ★ ☆ ☆ ☆ ☆ ★ ★ ★ ★ ★ -23%-16%
$0
Facility $0
TN AVG $69.0k
Rank #1 / 179
11
Facility 11
TN AVG 14.5
Rank #66 / 179
5.5
Facility 5.5
TN AVG 4.3
Rank #137 / 179
-86-
19
Facility 19
TN AVG 38
Rank #140 / 193
LP Westmoreland, LLC
$11.5MFiscal year ending 12/2024
Facility $11.5MFiscal year ending 12/2024
TN AVG $11.1M
Rank #76 / 172
$4.5MFiscal year ending 12/2024
Facility $4.5MFiscal year ending 12/2024
TN AVG $5.9M
Rank #119 / 172
39.4%Fiscal year ending 12/2024
Facility 39.4%Fiscal year ending 12/2024
TN AVG 54.1%
Rank #164 / 172
445342

Rank badges are statewide and care-type specific: each nursing home is ranked against every other TN nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities

Financial Assistance for
Nursing Home in Tennessee

Ben Atchley Tennessee State Veterans‘ Home is located in Knoxville, Tennessee.
Here are the financial assistance programs available to residents in Tennessee.

Get Financial aid guidance

CHOICES Program

TN Medicaid CHOICES

Age 65+ or disabled
General Tennessee resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
TN

Managed care model; high rural demand.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Tennessee Options for Community Living

TN Options

Age 60+
General Tennessee resident, at risk of nursing home.
Income Limits ~$2,000/month individual, varies
Asset Limits $5,000 individual
TN

Limited funding; rural/urban balance.

Benefits
In-home care (3-5 hours/week) Respite (up to 10 days/year) Transportation (~5 trips/month)

Medicare Savings Program (MSP)

Tennessee Medicare Savings Program

Age 65+ or disabled
General TN resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
TN

Three tiers; includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Family Caregiver Support Program (FCSP)

Tennessee Family Caregiver Support Program

Age —
General Caregivers of 60+ needing care or 55+ caregivers of others; TN resident; functional needs (2+ ADLs).
Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year
Asset Limits Not assessed; need-based.
TN

Includes grandparent caregivers; high rural demand.

Benefits
Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Training Supplies (~$500/year)

VA Aid and Attendance (A&A) and Housebound Benefits

Tennessee VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General TN resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
TN

High veteran population; supports rural/urban care needs.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Elderly Nutrition Program

Tennessee Elderly Nutrition Program

Age 60+
General TN resident; no income limit but prioritizes low-income.
Income Limits (2025) None; donations encouraged.
Asset Limits Not assessed.
TN

Serves ~50,000 annually; 200+ congregate sites plus Meals on Wheels.

Benefits
Congregate meals ($5-$7/meal value) at senior centers Home-delivered meals ($5-$7/meal)

Property Tax Relief Program

Tennessee Property Tax Relief Program

Age 65+
General TN resident, homeowner/renter (or widow/er 50+, disabled 18+).
Income Limits (2025) ~$45,000/year household, excludes half of Social Security
Asset Limits Not assessed; income-focused.
TN

Rebates up to $1,000; serves ~100,000 annually.

Benefits
Tax rebates (~$250-$1,000 based on income; e.g., $1,000 if income < $8,000)

Frequently Asked Questions about Ben Atchley Tennessee State Veterans‘ Home

Who is the owner of Ben Atchley Tennessee State Veterans‘ Home?

Ben Atchley Tennessee State Veterans‘ Home is legally operated by State of Tennessee, and administered by Doug Ottinger.

Is Ben Atchley Tennessee State Veterans‘ Home in a walkable area?

Ben Atchley Tennessee State Veterans‘ Home has a walk score of 7. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Ben Atchley Tennessee State Veterans‘ Home?

According to TN state health department records, Ben Atchley Tennessee State Veterans‘ Home's license number is 00000385.

When does Ben Atchley Tennessee State Veterans‘ Home's license expire?

According to TN state health department records, Ben Atchley Tennessee State Veterans‘ Home's license expires on March 5, 2027.

What is the occupancy rate at Ben Atchley Tennessee State Veterans‘ Home?

Ben Atchley Tennessee State Veterans‘ Home's occupancy is 91.1%.

Are pets allowed at Ben Atchley Tennessee State Veterans‘ Home?

No, Ben Atchley Tennessee State Veterans‘ Home has a no-pet policy.

Is Ben Atchley Tennessee State Veterans‘ Home a government-operated facility?

Ben Atchley Tennessee State Veterans‘ Home is a government-operated nursing facility in TN.

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