Tennessee average 3.5
Last Health inspection on Jan 2025

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Ben Atchley Tennessee State Veterans’ Home is a cozy country retreat nestled in the scenic West Knoxville. The 140-bed facility is dedicated to providing award-winning care for veterans and their families. The home boasts multiple outdoor patios with breathtaking views of the countryside, creating an atmosphere of peace and tranquility. The community takes pride in upholding honor and quality in rural West Knoxville. Living areas and recreation rooms are available for residents to enjoy. The home is also conveniently located near several Knoxville hospitals, ensuring prompt medical attention when needed.
One of the most striking features of the facility is its spotless cleanliness. The staff is always friendly and welcoming, and they organize daily events to keep residents entertained. The outdoor walking and sitting areas are lovely, and the facility’s design is both practical and functional. With field trips and scenic views, Ben Atchley Tennessee State Veterans’ Home is the perfect place for veterans to enjoy their retirement years.
Occupancy between 85% and 95% suggests balanced demand.
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
29% of new residents, usually for short-term rehab.
68% of new residents, often for short stays.
4% of new residents, often for long-term daily care.
Ben Atchley Tennessee State Veterans‘ Home is legally operated by State of Tennessee, and administrated by Doug Ottinger.
In Tennessee, the Department of Health, Division of Health Care Facilities performs unannounced inspections and investigations to ensure facilities provide high-quality resident care.
| Metric | This Facility | TN Average | vs. TN Avg |
|---|---|---|---|
|
Total citations
| 6 | 4 | This facility has 50% more total citations than a typical Tennessee nursing home (6 vs. TN avg 4). Click this badge to view the full Tennessee ranking.↑ 50% worse |
|
Citations per year
| 0.9 | 0.6 | This facility has 50% more citations per year than a typical Tennessee nursing home (0.9 vs. TN avg 0.6). Click this badge to view the full Tennessee ranking.↑ 50% worse |
The most recent inspection on January 23, 2025, found one deficiency related to failure to protect residents from all types of abuse, specifically resident-to-resident sexual abuse. Earlier inspections identified issues with resident assessments, care planning documentation, and referral processes, including inaccurate Minimum Data Set assessments and incomplete care documentation. Complaint investigations included a substantiated case involving lack of CNA participation in care planning and inaccurate falls risk assessment, as well as the recent abuse incident, both addressed with corrective actions. No fines, immediate jeopardy findings, or license actions were listed in the available reports. The facility’s inspection history shows recurring documentation and resident care issues, with corrective measures implemented after each finding.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsTennessee average 3.5
Last Health inspection on Jan 2025
Tennessee average 15.4
Tennessee average 4.39
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
4 of 5 citations resulted from standard inspections; and 1 of 5 resulted from complaint investigations.
Tennessee average: 1.1
Tennessee average: 0.6
Ben Atchley Tennessee State Veterans‘ Home is located in Knoxville, Tennessee.
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16.4 miles from city center
Estimated distance in miles from Knoxville's city center to Ben Atchley Tennessee State Veterans‘ Home's address, calculated via Google Maps.
— 4.45 miles to nearest hospital (Professional Medical Transport)
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Reporting period: April 1 – June 30, 2025 (Q2 2025). Source: CMS Payroll-Based Journal report.
Manages medical care and health needs.
No contractors work on this role.
Assists with medical care and medications.
This role is partially covered by contractors.
Helps with daily care and mobility.
This role is partially covered by contractors.
Total hours from contractors
9,716 contractor hours this quarter
| Certified Nursing Assistant | 72 | 25 | 97 | 31,718 | 91 | 100% | 8.2 |
| Licensed Practical Nurse | 32 | 4 | 36 | 14,478 | 91 | 100% | 9.9 |
| Registered Nurse | 17 | 0 | 17 | 5,702 | 91 | 100% | 9.5 |
| Clinical Nurse Specialist | 6 | 0 | 6 | 2,909 | 67 | 74% | 8.4 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,827 | 74 | 81% | 7.7 |
| Speech Language Pathologist | 0 | 2 | 2 | 900 | 67 | 74% | 7.4 |
| Physical Therapy Aide | 0 | 4 | 4 | 873 | 73 | 80% | 7.3 |
| Mental Health Service Worker | 2 | 0 | 2 | 848 | 59 | 65% | 8 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 568 | 63 | 69% | 6.9 |
| Administrator | 1 | 0 | 1 | 488 | 61 | 67% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Dietitian | 1 | 0 | 1 | 460 | 58 | 64% | 7.9 |
| Qualified Social Worker | 0 | 1 | 1 | 460 | 65 | 71% | 7.1 |
| Physical Therapy Assistant | 0 | 1 | 1 | 284 | 35 | 38% | 8.1 |
| Medical Director | 0 | 1 | 1 | 104 | 13 | 14% | 8 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
The information below is reported by the Tennessee Department of Health, Division of Health Care Facilities.
| Ben Atchley Tennessee State Veterans‘ Home |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Knoxville | 140 | 94.7% | +30% | 4.83 | +10% | +33% | $0 | 5 | 1.7 | - | 128 | 7 | State Of Tennessee | $18.4M | $12.2M | 66.5% | 445484 | ||||
| Holston Health And Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Knoxville | 94 | 85.1% | +17% | 3.36 | -1% | -7% | $0 | 5 | 2.5 | - | 81 | 2 | Daniel Mckenzie | $13.4M | $6.2M | 46.5% | 445344 | ||||
| Beverly Park Place Health And Rehab |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Knoxville (Corinth) | 53 | 90.6% | +24% | 3.40 | +31% | -6% | $0 | 14 | 2.8 | - | 158 | 8 | Hillcrest Healthcare Communities Inc | $20.0M | $10.2M | 51.2% | 445131 |
Historical financial and operational data for Ben Atchley Tennessee State Veterans‘ Home based on CMS SNF Cost Reports.
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The legal owner and operator of Ben Atchley Tennessee State Veterans‘ Home is State of Tennessee.
Ben Atchley Tennessee State Veterans‘ Home has a walk score of 7. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to TN state health department records, Ben Atchley Tennessee State Veterans‘ Home's license number is 00000385.
According to TN state health department records, Ben Atchley Tennessee State Veterans‘ Home's license expires on March 5, 2026.
Doug Ottinger is the administrator of Ben Atchley Tennessee State Veterans‘ Home.
Ben Atchley Tennessee State Veterans‘ Home has 140 beds.
(865) 862-8100 will put you in contact with the team at Ben Atchley Tennessee State Veterans‘ Home.

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