Inspection Reports for
Bickford of Crystal Lake
717 McHenry Ave, Crystal Lake, IL 60014, United States, IL, 60014
Back to Facility ProfileDeficiencies (over last year)
Deficiencies (over last year)
3 deficiencies/year
Deficiencies are regulatory findings recorded during state inspections.
14% better than Illinois average
Illinois average: 3.5 deficiencies/yearDeficiencies per year
4
3
2
1
0
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Oct 7, 2025
Visit Reason
The inspection was conducted as a complaint investigation for two complaints numbered 2519245/IL197749 and 2519722/IL197889.
Complaint Details
Complaint Investigation 2519245/IL197749 and Complaint Investigation 2519722/IL197889 were investigated and found to be in compliance.
Findings
The establishment was found to be in compliance with Part 295 Assisted Living and Shared Housing Establishment Administrative Code and 210 ILCS 9/1 Assisted Living and Shared Housing Act.
Inspection Report
Complaint Investigation
Deficiencies: 3
Date: Jun 4, 2025
Visit Reason
The inspection was conducted as a complaint investigation related to deficiencies in the facility's service plan, specifically regarding the management of an outbreak of Acute Gastro Enteritis (AGE)/Norovirus affecting residents and staff.
Complaint Details
Complaint Investigation 2513343/ IL190314 - Section 295.4010a)d)e)g)A)C)2)3)h) cited. The investigation was triggered by a complaint regarding inadequate service plans and outbreak management.
Findings
The facility failed to revise residents' service plans to address the AGE/Norovirus outbreak, implement interventions to monitor and manage symptoms, and maintain residents' safety by identifying appropriate precautions and personal protective equipment. This resulted in an outbreak affecting eight residents and seven staff between April 9 and April 14, 2025.
Deficiencies (3)
Failure to conduct a revision on the resident's service plan to identify and address residents affected with acute gastro enteritis (AGE)/norovirus.
Failure to implement interventions to monitor and manage residents' symptoms, prevent potential complications, and promote residents' comfort.
Failure to maintain residents' safety by identifying specific precautions and appropriate personal protective equipment to be utilized.
Report Facts
Residents affected: 8
Staff affected: 7
Outbreak duration: 6
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Wellness Director/LPN | Staff member (E2) initially showing symptoms on April 9, 2025 | |
| CNA | Staff member (E7) initially showing symptoms on April 9, 2025 | |
| Resident Assistant | Staff member (E5) affected on April 11, 2025 | |
| Maintenance | Staff member (E10) affected on April 11, 2025 | |
| Cook | Staff member (E4) affected on April 11, 2025 | |
| CNA | Staff member (E8) affected on April 12, 2025 | |
| Executive Director | Confirmed findings on June 4, 2025 | |
| Administrative Assistant/RN | Confirmed findings on June 4, 2025 |
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