Bridges® by EPOCH at Norwalk

Overview of Bridges® by Epoch at Norwalk

Bridges by EPOCH at Norwalk stands out as one of the most remarkable memory care facilities in Connecticut, providing a safe and compassionate haven for seniors facing the challenges of dementia, Alzheimer’s, and other memory-related conditions. With an unwavering commitment to exceptional care, this community nurtures and supports residents through every step of their journey.

Nestled in the scenic beauty of Norwalk, Bridges by EPOCH offers a serene and secure environment where seniors can find solace. The thoughtfully designed spaces, including a cozy library, inviting dining room, and a country kitchen, create a warm and familiar atmosphere. Residents can gather in these common areas to engage in meaningful activities and forge connections with others who understand their experiences. Amidst the community’s tranquil surroundings, Bridges by EPOCH boasts a lush courtyard and a secure rooftop deck, providing peaceful retreats for residents to enjoy nature’s beauty and find moments of serenity.

(203) 293-2126

Managed by Alicia

Executive Director

Over 20 years of experience

Alicia is a dedicated senior living professional with over 20 years of experience in memory care. She began her career with EPOCH Senior Living as Executive Director of the flagship Bridges® by EPOCH community in Hingham, earning Executive Director of the Year honors. Alicia is certified as a Memory Impairment Specialist and dementia trainer, committed to providing personalized care and educating families to improve quality of life for seniors with memory challenges.

8 years in operation

An established community with some operational experience and growing routines.

Walk Score: 54 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

StatusActive

IssuanceOctober 19, 2017

ExpirationSeptember 30, 2027

License Number190

AccreditationsPurple Flag for Dementia Care Accredited

Respite Care

Nursing Services

24-Hour Staffing

Memory Care Suites

24/7 Telehealth Services

Secure Environment

Enriching Programs

Outdoor Spaces

ActivitiesEach month, Bridges provides education and support for those affected by dementia.

Specific ProgramsNavigator Club, Educational Events

Food DescriptionMeals are served restaurant-style in a welcoming dining room, with demonstration plates shown for easy selection.

What does this home offer?

Housing Options: Private / Companion Suite

Building Type: 2-story

Types of Care at Bridges® by EPOCH at Norwalk

Memory Care

Type of Rooms Available

1 / 4

Private Suite

1 / 4

Companion Suite

Since 2017 · 9 years of data 10 deficiencies 6 inspections

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Connecticut state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2017 vs. Connecticut state average

Overall vs. CT average

Latest Inspection October 30, 2025

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Metric	This Facility	CT Average	vs. CT Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	10	19	This facility has 47% fewer total deficiencies than a typical Connecticut assisted living residence (10 vs. CT avg 19).↓ 47% better
Deficiencies per year Average deficiencies per year since 2017.	1.1	2.1	This facility has 48% fewer deficiencies per year than a typical Connecticut assisted living residence (1.1 vs. CT avg 2.1).↓ 48% better
Deficiencies per inspection Average deficiencies per inspection.	1.7	1.5	This facility has 13% more deficiencies per inspection than a typical Connecticut assisted living residence (1.7 vs. CT avg 1.5).↑ 13% worse

Inspections State inspections evaluate whether the facility meets health and safety standards.

Metric	This Facility	CT Average	vs. CT Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	6	13	This facility has 54% fewer total inspections than a typical Connecticut assisted living residence (6 vs. CT avg 13).↓ 54% better

Inspection breakdown

6routine inspections

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Bridges By Epoch At Norwalk’s inspection record is mixed, with recent substantiated complaints citing failures in timely Registered Nurse assessments and oversight, delayed emergent care, and inadequate documentation as of January 2, 2025. Inspectors found a few deficiencies related to failure to follow change in status policies, poor personal care, and missed documentation during investigations on September 26, 2024, and earlier years. The facility’s record has worsened since 2021, moving from no violations to repeated substantiated complaints involving nursing oversight and client care.

Read the full inspection reports for this facility, including detailed findings and corrective actions.

Show Inspection Reports

Connecticut Home Care Program for Elders

CHCPE

Age 65+

General Connecticut resident, at risk of nursing home placement.

Income Limits State-funded: ~$1,600/month; Medicaid: ~$2,829/month 300% FBR

Asset Limits $1,600 (state), $2,000 (Medicaid, individual).

Two tiers (state and Medicaid); waitlists possible.

Benefits

In-home care (4-6 hours/day) Adult day care (~$70/day) Meals Respite (up to 14 days/year)

Statewide Respite Care Program

CT Respite Care

Age —

General Caregiver of senior with dementia, Connecticut resident.

Income Limits ~$2,500/month individual, varies

Asset Limits $40,000 individual

Limited to dementia caregivers; capped funding.

Benefits

In-home respite (up to 30 days/year) Adult day care (~$70/day)

Congregate Housing Services Program (CHSP)

Connecticut Congregate Housing Services Program

Age 62+

General Connecticut resident, frail but not needing 24/7 care, resides in CHSP-eligible housing.

Income Limits (2025) ~$41,000/year individual, adjusted annually

Asset Limits Not specified; focus is income-based.

Limited to 14 state-subsidized sites; participants pay 10% of service costs.

Benefits

Personal care (3-5 hours/day) Meals ($5-$7/meal) Housekeeping Transportation (~5 trips/month)

Medicare Savings Program (MSP)

Connecticut Medicare Savings Program

Age 65+ or disabled

General Connecticut resident, enrolled in Medicare Part A/B.

Income Limits (2025) ~$2,510/month (individual, QMB); ~$3,380/month (SLMB); ~$3,598/month (ALMB)—adjusted annually.

Asset Limits None since 2023 policy change.

Three tiers (Qualified Medicare Beneficiary, Specified Low-Income, Additional Low-Income); no asset test.

Benefits

Covers Medicare Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20% of services)

4.5 miles from city center Estimated distance in miles from Norwalk's city center to Bridges® by EPOCH at Norwalk's address, calculated via Google Maps. — 5.98 miles to nearest hospital (Stamford Hospital)