Bridges® by EPOCH at Norwalk

Overview of Bridges® by Epoch at Norwalk

Bridges by EPOCH at Norwalk stands out as one of the most remarkable memory care facilities in Connecticut, providing a safe and compassionate haven for seniors facing the challenges of dementia, Alzheimer’s, and other memory-related conditions. With an unwavering commitment to exceptional care, this community nurtures and supports residents through every step of their journey.

Nestled in the scenic beauty of Norwalk, Bridges by EPOCH offers a serene and secure environment where seniors can find solace. The thoughtfully designed spaces, including a cozy library, inviting dining room, and a country kitchen, create a warm and familiar atmosphere. Residents can gather in these common areas to engage in meaningful activities and forge connections with others who understand their experiences. Amidst the community’s tranquil surroundings, Bridges by EPOCH boasts a lush courtyard and a secure rooftop deck, providing peaceful retreats for residents to enjoy nature’s beauty and find moments of serenity.

(203) 293-2126

8 years in operation

An established community with some operational experience and growing routines.

Walk Score: 54 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

StatusActive

IssuanceOctober 19, 2017

ExpirationSeptember 30, 2027

License Number190

AccreditationsPurple Flag for Dementia Care Accredited

Respite Care

Nursing Services

24-Hour Staffing

Memory Care Suites

24/7 Telehealth Services

Secure Environment

Enriching Programs

Outdoor Spaces

ActivitiesEach month, Bridges provides education and support for those affected by dementia.

Specific ProgramsNavigator Club, Educational Events

Food DescriptionMeals are served restaurant-style in a welcoming dining room, with demonstration plates shown for easy selection.

Since 2017 · 9 years of data 10 deficiencies 6 inspections

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Connecticut state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2017 vs. Connecticut state average

Overall vs. CT average

Latest Inspection October 30, 2025

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	CT Average	vs. CT Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	10	19	This facility has 47% fewer total deficiencies than a typical Connecticut assisted living residence (10 vs. CT avg 19).↓ 47% better
Deficiencies per year Average deficiencies per year since 2017.	1.1	2.1	This facility has 48% fewer deficiencies per year than a typical Connecticut assisted living residence (1.1 vs. CT avg 2.1).↓ 48% better
Deficiencies per inspection Average deficiencies per inspection.	1.7	1.5	This facility has 13% more deficiencies per inspection than a typical Connecticut assisted living residence (1.7 vs. CT avg 1.5).↑ 13% worse

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	CT Average	vs. CT Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	6	13	This facility has 54% fewer total inspections than a typical Connecticut assisted living residence (6 vs. CT avg 13).↓ 54% better

Inspection breakdown

6routine inspections

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

January 2, 2025 complaint investigation substantiated failures in timely RN assessments, nursing oversight, and emergent care, causing delayed hospital transport and untreated pain for Client #1.
September 26, 2024 complaint investigation found multiple failures to follow Change in Status policy and service plan, including missed documentation and inadequate personal care for Client #1.
May 12, 2022 licensing inspection found no violations and approved the facility’s license renewal without deficiencies.

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What does this home offer?

Housing Options: Private / Companion Suite

Building Type: 2-story

Type of Rooms Available

1 / 4

Private Suite

1 / 4

Companion Suite

Managed by Alicia

Executive Director

Over 20 years of experience

Alicia is a dedicated senior living professional with over 20 years of experience in memory care. She began her career with EPOCH Senior Living as Executive Director of the flagship Bridges® by EPOCH community in Hingham, earning Executive Director of the Year honors. Alicia is certified as a Memory Impairment Specialist and dementia trainer, committed to providing personalized care and educating families to improve quality of life for seniors with memory challenges.

4.5 miles from city center Estimated distance in miles from Norwalk's city center to Bridges® by EPOCH at Norwalk's address, calculated via Google Maps. — 5.98 miles to nearest hospital (Stamford Hospital)

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Connecticut Home Care Program for Elders

CHCPE

Age 65+

General Connecticut resident, at risk of nursing home placement.

Income Limits State-funded: ~$1,600/month; Medicaid: ~$2,829/month 300% FBR

Asset Limits $1,600 (state), $2,000 (Medicaid, individual).

Two tiers (state and Medicaid); waitlists possible.

Benefits

In-home care (4-6 hours/day) Adult day care (~$70/day) Meals Respite (up to 14 days/year)

Statewide Respite Care Program

CT Respite Care

Age —

General Caregiver of senior with dementia, Connecticut resident.

Income Limits ~$2,500/month individual, varies

Asset Limits $40,000 individual

Limited to dementia caregivers; capped funding.

Benefits

In-home respite (up to 30 days/year) Adult day care (~$70/day)

Congregate Housing Services Program (CHSP)

Connecticut Congregate Housing Services Program

Age 62+

General Connecticut resident, frail but not needing 24/7 care, resides in CHSP-eligible housing.

Income Limits (2025) ~$41,000/year individual, adjusted annually

Asset Limits Not specified; focus is income-based.

Limited to 14 state-subsidized sites; participants pay 10% of service costs.

Benefits

Personal care (3-5 hours/day) Meals ($5-$7/meal) Housekeeping Transportation (~5 trips/month)

Medicare Savings Program (MSP)

Connecticut Medicare Savings Program

Age 65+ or disabled

General Connecticut resident, enrolled in Medicare Part A/B.

Income Limits (2025) ~$2,510/month (individual, QMB); ~$3,380/month (SLMB); ~$3,598/month (ALMB)—adjusted annually.

Asset Limits None since 2023 policy change.

Three tiers (Qualified Medicare Beneficiary, Specified Low-Income, Additional Low-Income); no asset test.

Benefits

Covers Medicare Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20% of services)

Compare Memory Care around Norwalk

The information below is reported by the Connecticut Department of Public Health, Facility Licensing and Investigations Section.


Autumn Lake Healthcare at Norwalk	MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary. NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). PC Palliative Care RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).	Norwalk (Midrocks Drive)	150 Facility 150 CT AVG 111 Rank #24 / 123	No	13 Facility 13 CT AVG 47 Rank #239 / 264	Private / Companion Suite	11 Facility 11 CT AVG 15 Rank #76 / 132	97.3% Facility 97.3% CT AVG 84.6% Rank #21 / 101	A+	20	57 Facility 57 CT AVG 19 Rank #81 / 111	2.9 Facility 2.9 CT AVG 1.5 Rank #76 / 111
Bridges® by EPOCH at Norwalk	MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Norwalk	-	No	54 Facility 54 CT AVG 47 Rank #106 / 264	Private / Companion Suite	8 Facility 8 CT AVG 15 Rank #89 / 132	-	-	11	10 Facility 10 CT AVG 19 Rank #54 / 111	0.9 Facility 0.9 CT AVG 1.5 Rank #43 / 111