Brightwater Senior Living of Highland

Assisted Living Home

Brightwater Senior Living of Highland

28807 Base Line St, Highland, CA 92346 View Map
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Overview of Brightwater Senior Living of Highland

Nestled in Highland, California, Brightwater Senior Living of Highland offers a unique retirement living experience designed to enhance wellness, comfort, and independence. Residents enjoy stunning landscaping, elegant decor, and a broad range of amenities, all complemented by 24/7 healthcare support from licensed nurses and assistants. Brightwater goes beyond traditional senior living by offering flexible living options without buy-in fees or long-term leases. This vibrant community fosters a fulfilling lifestyle. Residents can explore their creativity with new skills, join the choir, or stay active in the fitness center. Relaxation comes easy at the spa, library, or Orange Blossom Theater. Brightwater’s beautiful courtyards and patios with walking paths provide opportunities to connect with nature, while the surrounding area boasts historical charm, cultural attractions, and easy access to top-rated medical facilities.

(909) 341-1495

Managed by Marguerite Crockem

Executive Director

Marguerite Crockem is the Executive Director at Brightwater Senior Living of Highland. With extensive experience in assisted living and dementia care, she has led multiple communities and specializes in enhancing seniors' quality of life. Known for her hands-on approach, Marguerite actively engages with residents to create a warm and supportive environment.

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 115

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the California average
Occupancy rate 84.3%
Occupancy rate
84.3%
Bed community size
115-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
11 years in operation
A community with a solid operating history and experience delivering ongoing care.
Walk Score
Walk Score: 37 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy Rate
84%
Occupied Beds
97 of 115
Percentage of available beds currently in use by residents.
License Status
LICENSED
Facility Type
RESIDENTIAL CARE ELDERLY
License Date
April 4, 2014

Additional licensing details

License number: #366426055
County: SAN BERNARDINO

Ownership & operating entity

Brightwater Senior Living of Highland is legally operated by HIGHLAND AL-MC GP LLC AS GP OF HIGHLAND AL-MC GROU.

Safety & Compliance

Care Services

Nursing Services
Respite Care
Memory Care
Independent Living
Licensed Nurses/CNAs
24-Hour Staffing

All Levels of Care

Independent Living
Assisted Living
Memory Care

Amenities & Lifestyle

Fitness Center
Spa
The Bistro
Chapel
Library
Orange Blossom Theater
Barber and Beauty Salon
Courtyards and Patios with Walking Paths

Programs & Activities

Activities
Recreational, intellectual, & cultural activities
Specific Programs
Assisted Living, Memory Care, Dining, Activities, Floor Plans, Photo & Tour, About Us, Careers, Neighborhood, Contact Us

Dining & Nutrition

Food Description
Three delicious chef-prepared meals served daily; healthy snacks available around the clock.
Meals Included
Yes

Inspection History

In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

26 visits

Breakdown by visit type

20 total complaint visits

6 other visits Info Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.

12 complaint investigations

Investigations can have many visits.

4 official inspections

10 total citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

5 serious citations

A violation that poses an immediate risk to resident health or safety, or represents a substantial failure to comply with licensing requirements.

5 moderate citations

A violation that does not pose an immediate risk to resident health or safety but requires correction to remain in compliance.

Latest inspection

Date:May 12, 2025
Type:Complaint Investigation

10 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Inspection Report Summary for Brightwater Senior Living of Highland

Most inspections at Brightwater Senior Living of Highland were clean, with the most recent report from May 12, 2025, finding no deficiencies after a complaint investigation. Earlier reports included several substantiated complaints related mainly to resident care issues such as medication errors, neglect resulting in injuries like pressure wounds and sunburn, and failure to follow timely medical protocols. The facility received civil penalties totaling at least $1,000 for these incidents, including a $500 fine for neglect leading to injury and another $500 for delayed medical attention. Many complaint investigations were unsubstantiated, indicating that some concerns were not supported by evidence. The trend shows improvement over time, with recent annual inspections in 2024 and 2025 reporting no deficiencies.

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The information below is reported by the California Department of Social Services and Department of Public Health.
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Places of interest near Brightwater Senior Living of Highland

Address 1.5 miles from city center — 2.53 miles to nearest hospital (Patton State Hospital)

Address 28807 Base Line St, Highland, CA 92346

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Guides for Better Senior Living

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Financial Aid for California Seniors

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Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+, California resident, Medi-Cal eligible, nursing home risk.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

County-managed; waitlists possible.

In-Home Supportive Services (IHSS)

California IHSS

Age 65+, California resident, Medicaid-eligible or low-income.

~$1,732/month (individual, Medi-Cal threshold).

$2,000 (individual).

Can hire family as caregivers.

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

~$2,829/month (300% FBR, individual).

$2,000 (individual).

Available in 38 counties; waitlists common.

Property Tax Postponement Program (PTP)

CA PTP

Age 62+, California resident, own and live in home, 40% equity.

~$51,500/year (household, adjusted annually).

Equity-based; no strict asset cap.

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.

~$2,829/month (300% FBR, individual).

$2,000 (individual).

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

California CARES Program

CA CARES

Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

No strict limit; cost-sharing above ~$2,500/month threshold.

Not applicable; need-based.

High demand in urban areas; complements IHSS respite.

Low-Income Home Energy Assistance Program (LIHEAP)

CA LIHEAP

Age 60+ priority, California resident, low-income, utility/heating need.

~$2,510/month (200% of poverty level, individual).

Not applicable; income-focused.

High demand in inland/coastal extremes; weatherization capped at $5,000/home.

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