Occupancy rate
79%
Higher than the California average: 72.8%Brightwater Senior Living of Highland
Assisted Living in San Bernardino
Brightwater Senior Living of Highland
Assisted Living in San Bernardino
Overview of Brightwater Senior Living of Highland
Nestled in Highland, California, Brightwater Senior Living of Highland offers a unique retirement living experience designed to enhance wellness, comfort, and independence. Residents enjoy stunning landscaping, elegant decor, and a broad range of amenities, all complemented by 24/7 healthcare support from licensed nurses and assistants. Brightwater goes beyond traditional senior living by offering flexible living options without buy-in fees or long-term leases. This vibrant community fosters a fulfilling lifestyle. Residents can explore their creativity with new skills, join the choir, or stay active in the fitness center. Relaxation comes easy at the spa, library, or Orange Blossom Theater. Brightwater’s beautiful courtyards and patios with walking paths provide opportunities to connect with nature, while the surrounding area boasts historical charm, cultural attractions, and easy access to top-rated medical facilities.
Marguerite Crockem is the Executive Director at Brightwater Senior Living of Highland. With extensive experience in assisted living and dementia care, she has led multiple communities and specializes in enhancing seniors' quality of life. Known for her hands-on approach, Marguerite actively engages with residents to create a warm and supportive environment.
115-bed community
A larger shared setting that may offer more common spaces and organized community services.
12 years in operation
A community with a solid operating history and experience delivering ongoing care.
Walk Score: 37 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Occupancy
Higher than the California average: 72.8%Occupied beds
91 / 115
Average residents
87 per day
Facility TypeResidential Care Elderly
StatusLicensed
IssuanceApril 4, 2014
CountySan Bernardino
License Number#366426055
Brightwater Senior Living of Highland is legally operated by Highland Al-mc Gp Llc As Gp Of Highland Al-mc Grou, and administrated by Marguerite Crockem.
Respite Care
Licensed Nurses/CNAs
24-Hour Staffing
Fitness Center
Spa
The Bistro
Chapel
Library
Orange Blossom Theater
Barber And Beauty Salon
Courtyards And Patios With Walking Paths
ActivitiesRecreational, intellectual, & cultural activities
Specific ProgramsDining, Activities, Floor Plans, Photo & Tour, About Us, Careers, Neighborhood, Contact Us
Food DescriptionThree delicious chef-prepared meals served daily; healthy snacks available around the clock.
Meals IncludedYes
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics worse than average are highlighted in red; those better than average are highlighted in green.
Since 2021 vs. California state average
Overall vs. California average
6 Worse
Metrics worse than California average:
• Serious citations (Type A) (67% above)
• Moderate citations (Type B) (25% above)
• Total visits (94% above)
• Complaint visits (46% above)
• Official inspections (25% above)
• Complaint investigations (20% above) 2 At Avg Metrics at California average:
• Total citations (at California avg)
• Other visits (at California avg) 0 Better No metrics in this bucket.
• Serious citations (Type A) (67% above)
• Moderate citations (Type B) (25% above)
• Total visits (94% above)
• Complaint visits (46% above)
• Official inspections (25% above)
• Complaint investigations (20% above) 2 At Avg Metrics at California average:
• Total citations (at California avg)
• Other visits (at California avg) 0 Better No metrics in this bucket.
Latest Inspection
March 4, 2026
Annual Inspection
Citations
Citations are formal regulatory violations recorded during state inspections. California uses Type A (serious) and Type B (moderate) severity levels.
| Metric | This Facility | California Average | vs. California Avg |
|---|---|---|---|
|
Total citations
Formal regulatory violations recorded by California Community Care Licensing Division (CCLD) inspectors across all inspection types.
| 10 | 10 | This facility has total citations in line with the California average (10 vs. California avg 10).— At avg |
|
Serious citations (Type A)
Violations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.
| 5 | 3 | This facility has 67% more serious citations (type a) than a typical California facility (5 vs. California avg 3).↑ 67% worse |
|
Moderate citations (Type B)
Violations that do not pose an immediate risk but still represent a departure from required care or operational standards. Corrective action required within a specified timeframe.
| 5 | 4 | This facility has 25% more moderate citations (type b) than a typical California facility (5 vs. California avg 4).↑ 25% worse |
Inspections & Visits
Regulatory visits include scheduled inspections, complaint investigations, and other on-site visits by state regulators.
| Metric | This Facility | California Average | vs. California Avg |
|---|---|---|---|
|
Total visits
Combined count of complaint visits, other regulatory visits, and official scheduled inspections.
| 31 | 16 | This facility has 94% more total visits than a typical California facility (31 vs. California avg 16).↑ 94% worse |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff. Fewer complaint visits generally indicate fewer reported concerns.
| 19 | 13 | This facility has 46% more complaint visits than a typical California facility (19 vs. California avg 13).↑ 46% worse |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
| 7 | 7 | This facility has other visits in line with the California average (7 vs. California avg 7).— At avg |
|
Official inspections
Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
| 5 | 4 | This facility has 25% more official inspections than a typical California facility (5 vs. California avg 4).↑ 25% worse |
|
Complaint Investigations
Investigations triggered by formal complaints filed by residents, families, or staff. Complaint Investigations can result in multiple complaint visits. This home had 19 complaint visits.
| 12 | 10 | This facility has 20% more complaint investigations than a typical California facility (12 vs. California avg 10).↑ 20% worse |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
This facility’s inspection record is mixed, with repeated medication management and resident care deficiencies alongside some improvements. The most recent inspection on March 4, 2026, cited three deficiencies related to safety and medication storage, including unsecured cleaning solutions and improper medication storage. Past substantiated complaints involved medication errors, delayed medical attention, and neglect causing pressure injuries, with civil penalties imposed in 2023 and 2021, but several investigations found allegations unsubstantiated.
Read the full state inspection reports, including specific deficiencies and facility responses.
Show Inspection Reports
Financial Assistance for
Assisted Living in California
Brightwater Senior Living of Highland is located in Highland, California.
Here are the financial assistance programs available to residents in California.
Places of interest near Brightwater Senior Living of Highland
1.5 miles from city center
Estimated distance in miles from Highland's city center to Brightwater Senior Living of Highland's address, calculated via Google Maps.
— 2.53 miles to nearest hospital (Patton State Hospital)
Calculate Travel Distance to Brightwater Senior Living of Highland
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Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Compare Assisted Living around San Bernardino The information below is reported by the California Department of Social Services and Department of Public Health.
Filter by care type
| Abria Del Cielo |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | San Bernardino (Perris Hills) | 240 | No | 64 | 5 | 45 | 5 | 13 | 55.8% | A+ | Mere Enterprises, Inc | - |
| Villas at San Bernardino |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | San Bernardino (Shandin Hills) | 144 | No | 46 | 1 | 5 | 4 | 1 | 63.9% | A+ | Villas At San Bernardino, Llc | Studio / 1 Bed |
| Brightwater Senior Living of Highland |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Highland | 115 | No | 37 | 5 | 19 | 5 | 12 | 79.1% | A+ | Highland Al-Mc Gp Llc As Gp Of Highland Al-Mc Grou | - |
| La Posada |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | San Bernardino | 11 | Yes | 76 | 4 | 0 | 1 | 33 | 36.4% | - | Hernandez, O. Ruth | - |
| Miriam‘s Home Care |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | San Bernardino (Del Rosa) | 6 | Yes | 16 | 4 | 1 | 2 | 4 | 50.0% | A+ | Miriam's Homecare Llc | - |
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
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