Occupancy rate
76%
In line with California averageCalifornia average: 73%
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Assisted Living in San Bernardino
Brightwater Senior Living of Highland
Assisted Living in San Bernardino
Brightwater Senior Living of Highland
Overview of Brightwater Senior Living of Highland
Nestled in Highland, California, Brightwater Senior Living of Highland offers a unique retirement living experience designed to enhance wellness, comfort, and independence. Residents enjoy stunning landscaping, elegant decor, and a broad range of amenities, all complemented by 24/7 healthcare support from licensed nurses and assistants. Brightwater goes beyond traditional senior living by offering flexible living options without buy-in fees or long-term leases. This vibrant community fosters a fulfilling lifestyle. Residents can explore their creativity with new skills, join the choir, or stay active in the fitness center. Relaxation comes easy at the spa, library, or Orange Blossom Theater. Brightwater’s beautiful courtyards and patios with walking paths provide opportunities to connect with nature, while the surrounding area boasts historical charm, cultural attractions, and easy access to top-rated medical facilities.
Marguerite Crockem is the Executive Director at Brightwater Senior Living of Highland. With extensive experience in assisted living and dementia care, she has led multiple communities and specializes in enhancing seniors' quality of life. Known for her hands-on approach, Marguerite actively engages with residents to create a warm and supportive environment.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
115
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
75.7%
Residents per day
87
Occupancy rate
75.7%
Residents per day
87
115-bed community
A larger shared setting that may offer more common spaces and organized community services.
12 years in operation
A community with a solid operating history and experience delivering ongoing care.
Walk Score: 37 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Occupancy
In line with California averageOccupied beds
87 / 115
Average residents
87 per day
Facility TypeResidential Care Elderly
StatusLicensed
IssuanceApril 4, 2014
CountySAN BERNARDINO
License Number#366426055
Brightwater Senior Living of Highland is legally operated by Highland Al-mc Gp Llc As Gp Of Highland Al-mc Grou.
Respite Care
Nursing Services
Licensed Nurses/CNAs
24-Hour Staffing
Fitness Center
Spa
The Bistro
Chapel
Library
Orange Blossom Theater
Barber And Beauty Salon
Courtyards And Patios With Walking Paths
ActivitiesRecreational, intellectual, & cultural activities
Specific ProgramsAssisted Living, Memory Care, Dining, Activities, Floor Plans, Photo & Tour, About Us, Careers, Neighborhood, Contact Us
Food DescriptionThree delicious chef-prepared meals served daily; healthy snacks available around the clock.
Meals IncludedYes
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
26 visits
California average: 16 visits
Breakdown by visit type
20 total complaint visits
6 other visits
Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.
California average
13 total complaint visits
7 other visits
Show Inspection Reports
12 complaint investigations
Inspections conducted in response to complaints filed by residents, families, staff, or others about possible problems at the facility.
Investigations can have many visits.
California average: 10 complaint investigations
4 official inspections
Routine inspections conducted by state regulators to evaluate whether the facility meets federal and state care and safety standards.
California average: 4 official inspections
10 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
California average: 10 citations
5 serious citations
A violation that poses an immediate risk to resident health or safety, or represents a substantial failure to comply with licensing requirements.
California average: 3 serious citations
5 moderate citations
A violation that does not pose an immediate risk to resident health or safety but requires correction to remain in compliance.
California average: 4 moderate citations
Latest inspection
Date
May 12, 2025
Complaint Investigation10 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
California average: 8 deficiencies
Inspection Report Summary for Brightwater Senior Living of Highland
Most inspections at Brightwater Senior Living of Highland were clean, with the most recent report from May 12, 2025, finding no deficiencies after a complaint investigation. Earlier reports included several substantiated complaints related mainly to resident care issues such as medication errors, neglect resulting in injuries like pressure wounds and sunburn, and failure to follow timely medical protocols. The facility received civil penalties totaling at least $1,000 for these incidents, including a $500 fine for neglect leading to injury and another $500 for delayed medical attention. Many complaint investigations were unsubstantiated, indicating that some concerns were not supported by evidence. The trend shows improvement over time, with recent annual inspections in 2024 and 2025 reporting no deficiencies.
Compare Assisted Living around San Bernardino The information below is reported by the California Department of Social Services and Department of Public Health.
Filter by care type
Abria Del Cielo
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
San Bernardino (Perris Hills)
240
No
64
5
45
5
13
58.3%
A+
Mere Enterprises, Inc
-
Villas at San Bernardino
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
San Bernardino (Shandin Hills)
144
No
46
1
4
4
1
63.9%
A+
Villas At San Bernardino, Llc
Studio / 1 Bed
Brightwater Senior Living of Highland
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Highland
115
No
37
4
20
5
12
75.7%
A+
Highland Al-Mc Gp Llc As Gp Of Highland Al-Mc Grou
-
La Posada
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
San Bernardino
11
Yes
76
4
0
1
33
36.4%
-
Hernandez, O. Ruth
-
Miriam‘s Home Care
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
San Bernardino (Del Rosa)
6
Yes
16
4
1
2
4
50.0%
A+
Miriam's Homecare Llc
-
Places of interest near Brightwater Senior Living of Highland
1.5 miles from city center — 2.53 miles to nearest hospital (Patton State Hospital)
28807 Base Line St, Highland, CA 92346
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Financial Aid for California Seniors
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