Villas at San Bernardino
Memory Care & Assisted Living · San Bernardino, CA

Villas at San Bernardino

Memory Care & Assisted Living · San Bernardino, CA

Overview of Villas at San Bernardino

Located in San Bernardino, CA, is Villas at San Bernardino, an upscale senior living community designed for seniors needing assisted living and memory care services. Their memory care facility is dedicated in providing top quality care to its residents; from their well appointed studio and one bedroom accommodations that feature emergency call systems, to their 24 hour staff availability. Residents of the Villas at San Bernardino are provided assistance with daily living activities, and specialized programs for Alzheimer’s and other forms of dementia.

Additionally, they offer a rich array of amenities aimed at residents’ social and physical needs, including all day restaurant dining, pharmacy services, pet therapy, yoga, weekly live entertainment, and weekly lunch outings. They also provide regular housekeeping and laundry services to ensure cleanliness and keep the facility sanitized.

Bed community size
144-bed community Rank #402 / 1658Bed count — State benchmarkedThis home is ranked 402nd out of 1658 homes in California for bed count. Shows this facility's certified or reported bed count compared to other California SNFs. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
18 years in operation Rank #428 / 1487Years in operation — State benchmarkedThis home is ranked 428th out of 1487 homes in California for years in operation. Shows how long this facility has been in operation compared to other California SNFs. Longer operating histories may benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 46 / 100 Rank #1446 / 2093Walk Score — State benchmarkedThis home is ranked 1446th out of 2093 homes in California for walk score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across California SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
64%
Rank #1132 / 1530Occupancy rate — State benchmarkedThis home is ranked 1132nd out of 1530 homes in California for occupancy rate. Shows this facility's occupancy rate versus the California average, with its Statewide rank out of 1530. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the California average: 72.8%
Occupied beds
92 / 144
Average occupied beds in California homes 87 beds

Awards

Awardsaward-winning

License Details

Facility TypeResidential Care Elderly
StatusLicensed
IssuanceSeptember 30, 2024
CountySan Bernardino
License Number365530213
State License Types365530213

Ownership & Operating Entity

Villas at San Bernardino is legally operated by Villas At San Bernardino, Llc, and administrated by Yvette Navarro.

Safety & Compliance

Emergency SystemsYes

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactMs. Lucie Neves, Vice President of Sales

Therapy & Rehabilitation

1 service
Respite Care

Staffing & Medical

1 service
24-Hour Staffing

Additional Services

1 service
Home Care

Additional Policies & Features

Pets Allowed
Linen ServiceYes

Amenities & Lifestyle

Salon
Transportation
Housekeeping
ActivitiesThe community offers a schedule of activities to keep residents engaged and social.
Specific ProgramsShort-Term Stays
Religious ServicesYes

Dining & Nutrition

Food DescriptionThe dining program features delicious meals prepared by a dedicated chef, with a focus on quality and resident satisfaction.

Contact Villas at San Bernardino

Inspection History

In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

Inspection Score Info A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. The score below shows how many points this facility sits above or below the typical California assisted living residence score (the benchmark); higher is better.

1 point below the California average for assisted living residences (81/100)

Inspection score: 80 out of 100. Letter grade B-. 1 point below the California average for assisted living residences (81/100)

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2024 vs. California state average
Overall vs. CA average 1 Worse Metrics worse than California average:
• Serious citations (Type A) (33% above)
9 Better Metrics better than California average:
• Total citations (50% below)
• Moderate citations (Type B) (75% below)
• Citations per year (50% below)
• Citations per inspection (88% below)
• Total visits (19% below)
• Complaint visits (46% below)
• Other visits (29% below)
• Official inspections (75% below)
• Complaint investigations (60% below)
Latest Inspection May 1, 2026

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityCA Averagevs. CA Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 510 This facility has 50% fewer total citations than a typical California assisted living residence (5 vs. CA avg 10).↓ 50% better
Serious citations (Type A) Info Violations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action. 43 This facility has 33% more serious citations (type a) than a typical California assisted living residence (4 vs. CA avg 3).↑ 33% worse Rank #828 / 1164 Serious citations (Type A) — State benchmarked This home is ranked 828th out of 1164 homes in California. Shows this facility's # of serious citations compared to the California average among 1164 comparable communities in the ranking pool.
Moderate citations (Type B) Info Violations that do not pose an immediate risk but still represent a departure from required care or operational standards. 14 This facility has 75% fewer moderate citations (type b) than a typical California assisted living residence (1 vs. CA avg 4).↓ 75% better
Citations per year Info Average citations per year since 2024. 2.55 This facility has 50% fewer citations per year than a typical California assisted living residence (2.5 vs. CA avg 5).↓ 50% better
Citations per inspection Info Average citations per inspection. 0.43.3 This facility has 88% fewer citations per inspection than a typical California assisted living residence (0.4 vs. CA avg 3.3).↓ 88% better

Inspections & Visits Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityCA Averagevs. CA Avg
Total visits Info Combined count of complaint visits, other regulatory visits, and official scheduled inspections. 1316 This facility has 19% fewer total visits than a typical California assisted living residence (13 vs. CA avg 16).↓ 19% better
Complaint visits Info On-site visits triggered by formal complaints filed by residents, families, or staff. 713 This facility has 46% fewer complaint visits than a typical California assisted living residence (7 vs. CA avg 13).↓ 46% better Rank #719 / 1397 Complaint visits — State benchmarked This home is ranked 719th out of 1397 homes in California. Shows this facility's # of complaint visits compared to the California average among 1397 comparable communities in the ranking pool.
Other visits Info Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits. 57 This facility has 29% fewer other visits than a typical California assisted living residence (5 vs. CA avg 7).↓ 29% better
Official inspections Info Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards. 14 This facility has 75% fewer official inspections than a typical California assisted living residence (1 vs. CA avg 4).↓ 75% better
Complaint investigations Info On-site investigations triggered by complaints filed with California regulators. 410 This facility has 60% fewer complaint investigations than a typical California assisted living residence (4 vs. CA avg 10).↓ 60% better

Places of interest near Villas at San Bernardino

Address 3.2 miles from city center Info Estimated distance in miles from San Bernardino's city center to Villas at San Bernardino's address, calculated via Google Maps. — 1.43 miles to nearest hospital (St. Bernardine Medical Center)

Calculate Travel Distance to Villas at San Bernardino

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Address

Financial Assistance for
Memory Care in California

Villas at San Bernardino is located in San Bernardino, California.
Here are the financial assistance programs available to residents in California.

Get Financial aid guidance

Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+
General California resident, Medi-Cal eligible, nursing home risk.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
CA

County-managed; waitlists possible.

Benefits
In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+
General California resident, Medicaid-eligible or low-income.
Income Limits ~$1,732/month individual, Medi-Cal threshold
Asset Limits $2,000 individual
CA

Can hire family as caregivers.

Benefits
Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+
General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 38 counties; waitlists common.

Benefits
Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+
General California resident, own and live in home, 40% equity.
Income Limits (2025) ~$51,500/year household, adjusted annually
Asset Limits Equity-based; no strict asset cap.
CA

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits
Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled
General California resident, Medi-Cal-eligible, nursing home-eligible.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits
Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age
General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.
Asset Limits Not applicable; need-based.
CA

High demand in urban areas; complements IHSS respite.

Benefits
Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

Compare Memory Care around San Bernardino

The information below is reported by the California Department of Social Services and Department of Public Health.

Filter by care type
Abria Del Cielo
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

San Bernardino (Perris Hills)
240
Facility 240
CA AVG 103
Rank #100 / 1658
No
64
Facility 64
CA AVG 57
Rank #924 / 2093
5
45
Facility 45
CA AVG 13
Rank #1343 / 1397
5
Facility 5
CA AVG 3
Rank #895 / 1164
15
Facility 15
CA AVG 13
Rank #492 / 1487
55.8%
Facility 55.8%
CA AVG 74.8%
Rank #1164 / 1368
A+Mere Enterprises, Inc-
Villas at San Bernardino
MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

San Bernardino (Shandin Hills)
144
Facility 144
CA AVG 103
Rank #402 / 1658
No
46
Facility 46
CA AVG 57
Rank #1446 / 2093
1
7
Facility 7
CA AVG 13
Rank #719 / 1397
4
Facility 4
CA AVG 3
Rank #828 / 1164
18
Facility 18
CA AVG 13
Rank #428 / 1487
63.9%
Facility 63.9%
CA AVG 74.8%
Rank #1025 / 1368
A+Villas At San Bernardino, LLCStudio / 1 Bed
Brightwater Senior Living of Highland
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Highland
115
Facility 115
CA AVG 103
Rank #620 / 1658
No
37
Facility 37
CA AVG 57
Rank #1606 / 2093
5
19
Facility 19
CA AVG 13
Rank #1111 / 1397
5
Facility 5
CA AVG 3
Rank #895 / 1164
12
Facility 12
CA AVG 13
Rank #569 / 1487
79.1%
Facility 79.1%
CA AVG 74.8%
Rank #615 / 1368
A+Highland Al-Mc Gp LLC As Gp Of Highland Al-Mc Grou-
La Posada
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

San Bernardino
11
Facility 11
CA AVG 103
Rank #1315 / 1658
Yes
76
Facility 76
CA AVG 57
Rank #531 / 2093
4
1
Facility 1
CA AVG 13
Rank #210 / 1397
1
Facility 1
CA AVG 3
Rank #413 / 1164
33
Facility 33
CA AVG 13
Rank #91 / 1487
63.6%
Facility 63.6%
CA AVG 74.8%
Rank #1031 / 1368
-O. Ruth Hernandez-

Frequently Asked Questions about Villas at San Bernardino

What neighborhood is Villas at San Bernardino in?

Villas at San Bernardino is in the Shandin Hills neighborhood of San Bernardino.

Is Villas at San Bernardino in a walkable area?

Villas at San Bernardino has a walk score of 46. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the occupancy rate at Villas at San Bernardino?

Villas at San Bernardino's occupancy is 64%.

Who is the administrator of Villas at San Bernardino?

Yvette Navarro is the administrator of Villas at San Bernardino.

How many beds does Villas at San Bernardino have?

Villas at San Bernardino has 144 beds.

Has Villas at San Bernardino had any recent deficiencies or citations?

Villas at San Bernardino has had 7 recently reported deficiencies.

Are there photos of Villas at San Bernardino?

Yes — there are 80 photos of Villas at San Bernardino in the photo gallery on this page.

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