Inspection Reports for
Brookdale at Home Santa Rosa

The facility was found to be in compliance with no deficiencies cited. The environment was safe, clean, and well-maintained, with proper care plans, emergency preparedness, and staff certifications up to date.

The complaint alleging financial abuse by facility staff was investigated and found to be unfounded, meaning the allegation was false, could not have happened, and/or was without a reasonable basis.

The investigation found that the individual in question was not a resident of the licensed facility but a tenant in the independent living apartments, which are outside the Department's jurisdiction. The allegation was determined to be unfounded with no deficiencies cited.

The visit was related to a suspected abuse report submitted by the facility; additional information was obtained but no deficiencies were found.

No deficiencies were cited during this inspection. The Licensing Program Analyst obtained requested records and additional information regarding the incident and suspected abuse report.

No deficiencies were cited during the inspection. The Licensing Program Analyst obtained requested records and additional information regarding the incident and suspected abuse report.

The complaint allegations were found to be unfounded, meaning the allegations were false, could not have happened, and/or lacked a reasonable basis.

The investigation found that the licensed assisted living area had no leaks in hallways or dining rooms, and the elevator in independent living had been repaired with a second elevator available. The independent living areas are not under the Department's jurisdiction. The allegations were determined to be unfounded.

The complaint allegations were found to be unfounded, meaning the allegations were false, could not have happened, and/or were without a reasonable basis.

The investigation found that the licensed assisted living area had no leaks and that the elevator in independent living had been repaired. The independent living dining room had no leaks but was scheduled for roof renovations. The allegations were determined to be unfounded.

The complaint allegation that the facility ceilings in the dining room were in disrepair was investigated and found to be unfounded, meaning the allegation was false or without reasonable basis.

The investigation found that the licensed assisted living dining rooms had no leaks or openings in the ceilings. The large independent living dining room did have ceiling openings and leaks, but this area is not under the Department's jurisdiction. The complaint was determined to be unfounded.

The complaint alleging that facility ceilings in the dining room were in disrepair was investigated and found to be unfounded, meaning the allegation was false or without reasonable basis.

The investigation found that the licensed assisted living dining rooms had no leaks or openings in the ceilings. The large independent living dining room did have ceiling openings and leaks, but this area is not under the Department's jurisdiction. The complaint was determined to be unfounded.

The facility was found to be clean, orderly, and compliant with safety and care regulations. No deficiencies were cited during the visit. Fire safety systems were up to date, staff and resident documentation was complete, and medications were properly secured.

The facility was found to be clean, orderly, and compliant with safety and care regulations. No deficiencies were cited during the visit. Fire safety systems were up to date, staff and resident documentation were in order, and residents were observed engaging in activities and interacting with staff.

The Licensing Program Analyst reviewed resident incident records and obtained additional information from the Administrator. No deficiencies were cited during this inspection.

The Licensing Program Analyst reviewed the resident incident records and received additional information from the Administrator. No deficiencies were cited during this inspection.

The facility was found to have complete resident and staff records, approved plans including dementia and hospice waivers, and adequate emergency and infection control plans. The environment was clean, orderly, and safe with no deficiencies cited during the inspection.

The facility was found to have complete resident and staff records, approved plans for dementia care, hospice waiver, fire clearance, and emergency disaster preparedness. The environment was clean, orderly, and safe with no deficiencies cited during this visit.

The complaint investigation was unannounced and conducted by Licensing Program Analyst Dina Alviso. The allegation that staff did not provide resident transportation to medical appointments was found to be unfounded. The allegations that the facility was in disrepair and that staff charged residents for services not rendered were unsubstantiated, meaning there was insufficient evidence to prove the violations occurred.

The investigation found that the facility had a scheduled bus service for transportation and that transportation was provided as per the admission agreement and resident handbook. The allegations regarding transportation were unfounded. The investigation also found that the facility had repaired a leaking air-conditioner and provided a portable unit during repairs. Financial records showed fees were credited or refunded appropriately, with no evidence of improper charges. The allegations of facility disrepair and charging for services not rendered were unsubstantiated. No deficiencies were cited.

The facility has approved plans for dementia care, hospice waiver for 18 residents, fire clearance for 100 non-ambulatory residents, and required emergency and infection control plans. All observed exits were unobstructed and fire extinguishers were serviced as required. The inspection was not completed and will continue at a later date.

The facility has approved plans for dementia care, hospice waiver for 18 residents, fire clearance for 100 non-ambulatory residents including 20 bedridden, and required emergency and infection control plans. All observed exits were unobstructed and fire extinguishers were serviced and tagged as required. The inspection was not completed and will continue at a later date.

The complaint investigation was conducted following a complaint received on 2023-11-15. The allegations included failure to provide transportation to medical appointments, facility disrepair, and charging residents for services not rendered. The transportation allegation was found to be unfounded, and the other allegations were unsubstantiated.

The investigation found that the facility had a scheduled bus service for transportation and provided transportation for medical appointments as needed. The allegations regarding transportation were unfounded. The investigation also found that the air-conditioner in a resident apartment was leaking but was repaired promptly, and financial records showed fees were credited or refunded appropriately. The allegations of facility disrepair and charging for services not rendered were unsubstantiated. No deficiencies were cited.

The complaint was investigated and found to be unfounded. The Department has no jurisdiction over the independent living portion of the facility where the resident lived.

The investigation revealed that the resident involved in the allegations was not a resident of the licensed assisted living facility but resided in an independent living unit not under the Department's jurisdiction. All allegations were found to be unfounded.

The complaint investigation was unannounced and conducted by Licensing Program Analyst Dina Alviso. The allegations were found to be unfounded as the resident was not under the licensed assisted living facility but in an independent living unit.

The investigation found that the resident involved was not part of the licensed assisted living facility but resided in an independent living unit not under the Department's jurisdiction. All allegations were determined to be unfounded.

The Licensing Program Analyst reviewed facility and resident records and obtained additional staff information from the Administrator. No deficiencies were cited during this inspection.

The Licensing Program Analyst reviewed facility and resident records and obtained additional staff information from the Administrator. No deficiencies were cited during this visit.

The facility was found to be clean, with all exits free from obstruction, sufficient PPE supplies, and proper medication and toxin storage. No deficiencies or citations were found during the inspection.

The facility was found to be clean, with sufficient PPE supplies, proper medication and toxin storage, and staff compliance with mask-wearing. No deficiencies or citations were issued during the inspection.

The complaint was unsubstantiated as there was no preponderance of evidence to prove the alleged violations occurred.

The investigation found no evidence to support the allegations after reviewing resident files, death reports, staff trainings, and interviewing staff. The allegations were determined to be unsubstantiated and no deficiencies were cited during the visit.

The complaint investigation was unsubstantiated. Allegations included staff not addressing a resident's death in a timely manner and resident not being accorded dignity while in care. There was no preponderance of evidence to prove the alleged violations occurred.

The investigation found no evidence to support the allegations. The allegations were determined to be unsubstantiated based on record reviews, interviews, and information obtained. No deficiencies were cited during the visit.

The complaint allegations that a resident was not allowed to have visitors and did not have telephone access were investigated and found to be unfounded.

The investigation found that residents were allowed visitors and had telephone access, including a telephone line in their apartment and possession of cell phones. The allegations were determined to be unfounded with no violations or deficiencies cited.

The complaint allegations that residents were not allowed visitors and did not have telephone access were investigated and found to be unfounded.

The investigation found that residents were allowed visitors and had telephone access via a phone line and cell phones in their apartments. The allegations were determined to be unfounded with no violations or deficiencies cited.

The facility was found to be clean, orderly, and compliant with infection control practices. No deficiencies or citations were issued during the inspection.

No deficiencies or citations were found during the inspection. The facility was found to be clean, orderly, with adequate PPE supplies and proper mask usage by staff and residents.