Brookdale Conway

Overview of Brookdale Conway

Awarded the #1 in Customer Satisfaction, Brookdale Conway provides an exceptional service for seniors of assisted living and memory care. Brookdale Conway strives to provide a dedicated approach to enhancing the quality of life for their seniors in need of assistance and memory care; they have provided options that specifically cater to each individual’s needs. They pride themselves on their approach to modern assisted living care that is unmatched that allows for seniors to thrive thanks to the care delivered by the compassionate staff. As a member of the Brookdale Senior Living group, Conway is guaranteed to provide a person-centered environment for their seniors, promoting a comfortable and secure living situation.

Life at Brookdale Conway ensures living and aging well– that is why they designed community features that make lives safe and convenient for everyone; with the all-inclusive amenities and services provided by management, seniors are able to live hassle-free. From pain class to relaxing at the courtyard, expect serene everyday living in the quiet and beautiful neighborhood.

(888) 927-9409

103-bed community

A larger shared setting that may offer more common spaces and organized community services.

48 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 62 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

BBB Rating: A+ (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Facility TypeAssisted Living Facility

StatusLicensed

IssuanceDecember 30, 2024

ExpirationDecember 29, 2026

CountyOrange

License Number9286

Brookdale Conway is legally operated by Emeritus Properties Ngh Llc, and administrated by Manuel Gonzalez.

Profit StatusFor-Profit

Private

103 units

Total beds

103 units

Emergency SystemsEmergency Alert System

Staffing

Key information about the people who lead and staff this community.

Creole English Spanish

ContactMs. Denise Warren, Interim CEO

Respite Care

Licensed Nurses/CNAs

24-Hour Staffing

HousekeepingYes

Pet Friendly

Transportation

Library

Beauty/Barber Shop

Arts & Crafts Studio

Walking Paths

Landscaped Grounds

ActivitiesFull calendar of events, classes, and outings.

Touring HoursMon - Fri: 8am - 9pm CT / Sat: 9am - 5:30pm CT

Starting Price$3,890 per month

Food DescriptionSumptuous chef-prepared meals served restaurant-style.

Brookdale Conway – Menu

Download Menu PDF

Since 2012 · 14 years of data 97 citations 59 inspections 19 fines $38.8K fined

Inspection Score

21 points below the Florida average for assisted living residences (83/100)

Legal Actions Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.

This Facility FL Average vs. FL Avg

Fines Total number of fines issued.
19
vs 5 avg
↑ 280% higher than FL avg
Total amount fined Total dollar amount of fines issued.
$38.8k
vs $11.6k
↑ 233% higher than FL avg

Data reflects the most recent 14 years (since 2012).

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2012 vs. Florida state average

Overall vs. FL average

Latest Inspection June 30, 2025 Standard

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	FL Average	vs. FL Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	97	33	This facility has 194% more total citations than a typical Florida assisted living residence (97 vs. FL avg 33).↑ 194% worse Rank #886 / 919 Total citations — State benchmarked This home is ranked 886th out of 919 homes in Florida. Shows this facility's total citations compared to the Florida average among 919 comparable communities in the ranking pool.
Citations per year Average citations per year since 2012.	6.9	2.4	This facility has 188% more citations per year than a typical Florida assisted living residence (6.9 vs. FL avg 2.4).↑ 188% worse
Citations per inspection Average citations per inspection.	1.6	1.3	This facility has 23% more citations per inspection than a typical Florida assisted living residence (1.6 vs. FL avg 1.3).↑ 23% worse Rank #740 / 919 Citations per inspection — State benchmarked This home is ranked 740th out of 919 homes in Florida. Shows this facility's citations per inspection compared to the Florida average among 919 comparable communities in the ranking pool.

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	FL Average	vs. FL Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	59	26	This facility has 127% more total inspections than a typical Florida assisted living residence (59 vs. FL avg 26).↑ 127% worse
Inspections with citations Inspections that resulted in at least one regulatory citation.	48	16	This facility has 200% more inspections with citations than a typical Florida assisted living residence (48 vs. FL avg 16).↑ 200% worse
Inspection citation rate Percentage of inspections that resulted in at least one citation.	81%	62%	This facility has 19 percentage points higher inspection citation rate than a typical Florida assisted living residence (81% vs. FL avg 62%).↑ 19% worse Rank #839 / 919 Inspection citation rate — State benchmarked This home is ranked 839th out of 919 homes in Florida. Shows this facility's % of inspections with citations compared to the Florida average among 919 comparable communities in the ranking pool.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on June 30, 2025, found no deficiencies.
The November 21, 2024 inspection cited 11 deficiencies including admissions, resident care, medication records, staffing, and training.
Deficiencies have consistently involved admissions, resident care supervision, and staff training across multiple inspections since 2012.

Show Inspection Reports

What does this home offer?

Pets Allowed

Housing Options: Studio / 1 bed

Building Type: Single-story

Beauty Services

Social and Recreational Activities

Exercise Programs

Activities in this home

Arts and Crafts
Cooking Classes
Dancing
Exercise Classes
Games & Cards
Gardening
Music Programs
Shopping
Social Events & Outings
Theater & Movies

Living Spaces & Floor Plans for Brookdale Conway

Brookdale Conway Studio B

Brookdale Conway Studio

Brookdale Conway 1 Bed

Floor Plan

Download PDF

6.0 miles from city center Estimated distance in miles from Orlando's city center to Brookdale Conway's address, calculated via Google Maps. — 2.61 miles to nearest hospital (AdventHealth East Orlando)

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Long-Term Care Waiver

Florida Medicaid LTC Waiver

Age 65+ or 21+ disabled

General Florida resident, Medicaid- eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

High demand; waitlists common.

Benefits

In-home care (6-8 hours/day) Assisted living Respite (240 hours/year) Case management

Community Care for the Elderly (CCE)

Florida CCE

Age 60+

General Florida resident, at risk of nursing home.

Income Limits ~$2,000/month varies

Asset Limits $5,000 individual

Limited funding; regional variation.

Benefits

Homemaker services (3-5 hours/week) Adult day care (~$60/day) Respite (up to 10 days/year)

Home Care for the Elderly (HCE)

Florida Home Care for the Elderly

Age 60+

General Florida resident, at risk of nursing home placement; caregiver must be approved.

Income Limits (2025) ~$2,829/month individual, aligned with Medicaid thresholds

Asset Limits ~$2,000 (individual); varies by case manager discretion.

Limited funding (~3,500 served annually); prioritizes low-income frail seniors.

Benefits

Basic subsidy (~$160/month) for housing/medical costs; special subsidies for supplies/services (e.g., incontinence supplies, ~$50-$200/month)

Program of All-Inclusive Care for the Elderly (PACE)

Florida Medicaid PACE

Age 55+

General Florida resident, nursing home-level care need, safe with PACE support.

Income Limits (2025) ~$2,829/month 300% FBR

Asset Limits $2,000 (individual), $3,000 (couple).

Limited to specific counties (e.g., Hillsborough, Miami-Dade); ~10 sites statewide.

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

Optional State Supplementation (OSS)

Florida Optional State Supplementation

Age 65+ or disabled

General Florida resident, living in approved facility, receiving SSI or low-income.

Income Limits (2025) ~$1,004/month individual, including SSI

Asset Limits $2,000 (individual), $3,000 (couple).

Limited to specific facility types; ~$78.40/month max supplement.

Benefits

Cash payment (~$78.40/month) for room/board or personal needs in facilities

Compare Assisted Living around Orlando

The information below is reported by the Florida Agency for Health Care Administration (AHCA).

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Brookdale Conway	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Orlando (Dixie Belle)	103 Facility 103 FL AVG 90 Rank #429 / 1073	Yes	62 Facility 62 FL AVG 40 Rank #322 / 1485	Emeritus Properties Ngh LLC	59	81.4% Facility 81.4% FL AVG 61.5% Rank #839 / 919	97 Facility 97 FL AVG 33 Rank #886 / 919	1.6 Facility 1.6 FL AVG 1.3 Rank #740 / 919	For-Profit	$38,750	Manuel Gonzalez	Studio / 1 Bed	A+
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