Inspection Reports for
Brookdale Ocean House

The facility was found to be sanitary, appropriately furnished, and compliant with all applicable regulations. No deficiencies were identified during this inspection visit.

The facility was found to be sanitary, appropriately furnished, and compliant with all applicable regulations. No deficiencies were identified during this inspection visit.

The complaint investigation was unsubstantiated. Allegations included insufficient staffing, residents left soiled, inadequate supervision of fall-risk residents, and delayed response to call buttons. Evidence gathered did not support these claims.

The investigation found the allegations unsubstantiated based on interviews with residents and staff, observations, and record reviews. Staffing was deemed adequate, residents were not left soiled for extended periods, fall-risk residents were properly supervised, and call buttons were answered timely.

The complaint included allegations that the licensee did not ensure enough staff to meet residents' needs, staff left residents soiled for extended periods, staff did not properly supervise fall-risk residents, and staff were not answering call buttons timely. The investigation found insufficient evidence to substantiate these allegations.

The investigation included interviews with residents and staff, observations, and record reviews. The evidence gathered indicated that the allegations were unsubstantiated, with adequate staffing, proper supervision, timely assistance, and routine resident checks observed.

The complaint included allegations that the licensee did not ensure enough staff to meet residents' needs, staff left residents soiled for extended periods, staff did not properly supervise residents at fall risk, and staff did not answer call buttons timely. The investigation found insufficient evidence to substantiate these allegations.

The investigation included interviews with residents and staff, observations, and record reviews. The allegations were found to be unsubstantiated as evidence showed adequate staffing, proper supervision of residents including those at fall risk, and timely response to call buttons.

The complaint included allegations that the licensee did not ensure enough staff to meet residents' needs, staff left residents soiled for extended periods, staff did not properly supervise residents at fall risk, and staff did not answer call buttons timely. The investigation found insufficient evidence to substantiate these allegations.

The investigation included interviews with residents and staff, observations, and record reviews. The evidence gathered indicated that the allegations were unsubstantiated, with staff providing adequate care, supervision, and timely assistance to residents.

The complaint investigation was triggered by allegations including unsanitary meal preparation, improper food storage, inadequate food service, and equipment disrepair. After thorough investigation including staff and resident interviews, kitchen and dining area tours, and record reviews, all allegations were found unsubstantiated.

The investigation found no preponderance of evidence to support any of the allegations. Interviews, observations, and record reviews indicated that food handling, storage, sanitation practices, food service adequacy, and equipment condition met regulatory standards. All allegations were unsubstantiated and no deficiencies were cited.

The complaint investigation was unsubstantiated. Allegations included unsanitary meal preparation, improper food and sanitation practices, improper food storage, inadequate food service, and equipment disrepair. After thorough investigation including staff and resident interviews, kitchen and dining area tours, and record reviews, no evidence was found to support the allegations.

Based on interviews, observations, and record reviews, the Department found no evidence to substantiate any of the allegations. All allegations including unsanitary meal preparation, improper food storage, inadequate food service, and equipment disrepair were determined to be unsubstantiated with no deficiencies cited.

The complaint investigation was triggered by allegations that staff failed to dispense medications as prescribed and did not respond timely to a resident's call button. The investigation included record reviews, staff and resident interviews, and observations. The allegations were found unsubstantiated due to lack of sufficient evidence.

The investigation found no preponderance of evidence to support the allegations regarding medication administration or response to call buttons. Both allegations were determined to be unsubstantiated and no deficiencies were cited.

The complaint involved two allegations: 1) Facility staff did not dispense medications as prescribed, specifically medications #1, #2, and #3 for Resident #1. 2) Facility staff did not respond to Resident #1's call button, with reports of three unwitnessed falls and delayed response times ranging from 18 to 32 minutes. After review of records, interviews, and observations, both allegations were found unsubstantiated.

The investigation found no preponderance of evidence to support the allegations that medications were not dispensed as prescribed or that staff failed to respond to the resident's call button. Both allegations were determined to be unsubstantiated and no deficiencies were cited.

The facility was found to be in compliance with all applicable regulations with no deficiencies observed. The environment was safe, clean, and properly maintained, and all required areas and equipment were checked and found to be in good condition.

The facility was found to be in full compliance with no deficiencies observed. All resident rooms, common areas, and safety equipment were inspected and found to be properly maintained and hazard-free.

The complaint involved three allegations: staff mishandling a resident's medication, inadequate supervision, and delayed medical attention. Interviews and record reviews did not support these allegations, resulting in an unsubstantiated finding.

The investigation found all allegations to be unsubstantiated based on interviews with staff and residents and review of medication administration records and staff training. No deficiencies were cited.

The complaint involved allegations of staff mishandling a resident's medication, inadequate supervision, and delayed medical attention. Interviews and record reviews did not support these allegations, resulting in an unsubstantiated finding.

The investigation found all allegations to be unsubstantiated based on interviews with staff and residents and review of records. No deficiencies were cited during the investigation.

The complaint investigation was triggered by allegations that the licensee does not keep facility elevators maintained in operating condition, staff do not respond to residents' call buttons in a timely manner, and staff do not provide residents with timely meals. After interviews with residents and staff, record reviews, and observations, all allegations were found unsubstantiated.

The investigation found that although the allegations may have happened or are valid, there was not a preponderance of evidence to prove any violations occurred. All three allegations—elevator maintenance, staff response to call buttons, and timely meal provision—were determined to be unsubstantiated.

The complaint investigation was unsubstantiated for all three allegations: elevator maintenance, staff response to call buttons, and timely meal provision. The report states that although the allegations may have happened or be valid, there was insufficient evidence to prove violations.

The investigation found no preponderance of evidence to substantiate the allegations. The facility was addressing elevator maintenance with ongoing modernization efforts, staff responded timely to call buttons, and residents received meals in a timely manner according to interviews, records, and observations.

The complaint investigation was initiated based on multiple allegations including staff not treating residents with dignity and respect, inadequate food service, uncomfortable environment, failure to issue refunds, and not meeting residents' needs. After interviews and evidence review, all allegations were determined to be unsubstantiated.

The investigation included interviews with residents, staff, and a witness, as well as facility observations and record reviews. All allegations were found to be unsubstantiated due to lack of preponderance of evidence to prove violations occurred.

The complaint investigation was initiated based on allegations received on 2023-11-07. Allegations included staff not treating residents with dignity and respect, inadequate food service, uncomfortable environment, failure to issue refunds, and not meeting residents' needs. After interviews and evidence review, all allegations were determined to be unsubstantiated.

The investigation included interviews with residents and staff, facility tours, and record reviews. All allegations were found to be unsubstantiated due to lack of preponderance of evidence to prove violations occurred.

The complaint was unsubstantiated. Allegations included staff not providing fluids when requested, not ensuring privacy, and not treating residents with dignity and respect. Interviews with residents and staff, observations, and records did not support these allegations.

The investigation found no sufficient evidence to substantiate the allegations. Interviews with residents and staff, observations, and record reviews indicated that staff provided fluids when requested, ensured privacy, and treated residents with dignity and respect. No deficiencies were cited.

The complaint involved allegations that staff did not provide fluids when requested, did not ensure privacy, and did not treat residents with dignity and respect. Interviews with residents and staff, observations, and record reviews did not support these allegations. The complaint was deemed unsubstantiated.

The investigation included interviews with residents and staff, observations, and record reviews. The allegations were found to be unsubstantiated due to insufficient evidence to prove the alleged violations occurred. No deficiencies were cited.

The facility was found to be in full compliance with no deficiencies observed. Resident apartments and common areas were clean, well furnished, and free from hazards. Safety features such as smoke alarms, emergency call systems, and fire extinguishers were all in working order.

The facility was found to be clean, well-maintained, and in compliance with Title 22 regulations. No deficiencies or citations were observed or issued during the inspection.

The complaint alleged that the facility did not safeguard a resident's personal belongings. Interviews with staff and residents indicated that personal belongings were generally safeguarded. The resident who reported missing items had no proof of who took them, and the caregiver suspected was no longer employed. The facility provided a personal property document which did not list the missing items. The allegation was deemed unsubstantiated.

The investigation included interviews with staff and residents and a review of evidence. The allegation was found to be unsubstantiated due to insufficient evidence to prove the claim, although the resident believed personal items were missing from her room over two years ago during COVID-19.

The complaint alleged that the facility did not safeguard a resident's personal belongings, specifically missing silver flatware sets reported by one resident. Interviews and observations revealed no proof of theft and no corroborating evidence. The allegation was deemed unsubstantiated.

The investigation included interviews with staff and residents and a review of evidence. The allegation was found to be unsubstantiated due to insufficient evidence to prove the alleged violation occurred. No deficiencies were cited.

The complaint investigation was unsubstantiated. Allegations included failure to adhere to the Admission Agreement, unmet resident hygiene needs, and staff not meeting resident needs. The Licensing Program Analyst conducted interviews with residents (R1-R9) and staff (S1-S4), reviewed service documents and Personal Service Plans, and conducted a plant inspection. No evidence was found to support the allegations.

The investigation found no evidence or witnesses supporting the allegations. Interviews with residents and staff, document reviews, and a plant inspection revealed that the facility adhered to the Admission Agreement, residents' hygiene needs were met, and staff met residents' needs. All allegations were determined to be unsubstantiated and no deficiencies were found.

The complaint investigation was unsubstantiated. Allegations included failure to adhere to the Admission Agreement, unmet resident hygiene needs, and staff not meeting resident needs. The preponderance of evidence standard was not met for any allegation.

The investigation found no evidence or witnesses supporting the allegations. Interviews with residents and staff, document reviews, and a plant inspection revealed that the allegations were unsubstantiated. No deficiencies were found at the time of the visit.

The complaint alleged that a resident was charged for services not received. The investigation included interviews with facility staff and review of resident records. The allegation was found to be unsubstantiated.

The investigation found that although the resident was charged for services starting from the admission agreement date, the allegation was unsubstantiated due to lack of preponderance of evidence. The facility does not conduct income verifications and relies on resident self-attestation for payment ability. No deficiencies were cited.

The complaint alleged that a resident was charged for services not received. The investigation included interviews with facility staff and review of resident records. It was found that the resident was considered a community member as of the admission agreement date and charges started accruing then. The resident's insurance claim was denied, and the resident was responsible for repayment. The allegation was unsubstantiated.

The investigation found that although the allegations may have happened or are valid, there was not a preponderance of evidence to prove the alleged violation occurred. The allegation was determined to be unsubstantiated and no deficiencies were cited.

The facility was found to be in compliance with all Title 22 regulated areas, including safety, sanitation, infection control, and emergency preparedness. No deficiencies were cited during the inspection.

The facility was found to be in compliance with all Title 22 regulated areas, including safety, sanitation, medication storage, and emergency preparedness. No deficiencies were cited during the inspection.

The complaint investigation involved allegations that a resident sustained a death while in care, staff did not properly maintain resident rooms, staff were not properly assisting residents, and residents were being mistreated. After interviews, record reviews, and observations, the allegations were found unsubstantiated.

The investigation found no sufficient evidence to support any of the allegations including resident death while in care, improper room maintenance, inadequate resident assistance, or mistreatment. The allegations were determined to be unsubstantiated.

The complaint investigation was unsubstantiated. Allegations included resident death due to neglect, improper room maintenance, inadequate assistance, and mistreatment. Interviews with residents, staff, and review of records found no evidence to support these allegations.

The investigation found no sufficient evidence to support any of the allegations. The resident death was due to COVID-19 related pneumonia after being out of facility care. Residents' rooms were properly maintained, staff properly assisted residents, and no mistreatment was found.

The allegation was that the facility did not release resident's records to the resident representative. The investigation found that the facility received a records request from an authorized legal representative, responded by providing the records in parts, and residents confirmed access to their records. The allegation was unsubstantiated due to lack of preponderance of evidence.

The investigation included interviews with staff, residents, and the Executive Director, as well as a review of records. The evidence did not substantiate the allegation, as records were provided to the authorized representative after a request, and residents confirmed access to their records.

The complaint alleged that the facility did not release resident's records to the resident representative. The investigation found that the facility responded to the records request appropriately and the allegation was unsubstantiated.

The investigation included interviews with staff, residents, and review of records. It was found that the facility had received a records request from an authorized legal representative and had provided the records in a timely manner. Six out of seven residents interviewed had not requested their records, and one resident received their requested file promptly. The allegation was determined to be unsubstantiated due to lack of preponderance of evidence.