Inspection Reports for
CalOaks Senior Living

The complaint alleged that due to lack of staff, a resident had an unwitnessed fall resulting in injuries. The allegation was deemed unsubstantiated after investigation.

The investigation found insufficient evidence to substantiate the allegation. Interviews with residents and staff indicated that staff ensured resident safety and responded promptly to emergencies. No deficiencies were cited during the visit.

The complaint alleged that the licensee was not ensuring that staff follow proper infection control protocols. The allegation was investigated and found to be unsubstantiated based on staff and resident interviews and facility observations.

The investigation found that staff were following proper infection control protocols, including disinfecting the facility, isolating residents, enforcing mask and hand hygiene protocols, and quarantining residents when necessary. Eight out of eight residents and five out of five staff denied the allegation. The complaint was deemed unsubstantiated with no deficiencies cited.

The complaint investigation was unsubstantiated. Allegations included failure to seek timely medical care, inadequate housekeeping services, and failure to disinfect shared shower chairs. Staff and residents denied these allegations, and no deficiencies were cited per Title 22, Division 6, California Code of Regulations.

The investigation included staff and resident interviews, facility tour, and document review. All allegations were found to be unsubstantiated as staff and residents consistently denied the allegations and no deficiencies were cited during the visit.

The complaint alleged that the licensee was not ensuring staff followed proper infection control protocols. The allegation was found unsubstantiated based on interviews and observations during the investigation.

The investigation included staff and resident interviews and a facility tour. Observations showed that infection control protocols were being followed, including disinfection, resident isolation, mask wearing, and visitor restrictions. The allegation was deemed unsubstantiated with no deficiencies cited.

The complaint investigation was unsubstantiated based on staff and resident interviews and document review. No violations were found related to the allegations of pest control and smoking inside the facility.

The investigation found that staff and residents reported no evidence of roaches in the facility and confirmed the presence of a monthly pest control maintenance program. Staff and residents also confirmed that residents were not smoking inside the facility and that a designated outdoor smoking area was provided and enforced. Both allegations were deemed unsubstantiated and no deficiencies were cited.

No imminent health or safety concerns or hazards were observed during the visit. Staff were observed providing care and supervision, checking residents every 30 minutes, and adequate food supplies were present. The needs of residents appeared to be met.

The Licensing Program Analyst observed that the accusation and written notices were posted as required by law in multiple conspicuous locations within the facility. No deficiencies were issued during this visit.

No imminent health or safety concerns were observed during the visit. Staff were observed providing care and supervision, checking residents every 30 minutes, and adequate food supplies were noted. The needs of residents appeared to be met.

The Licensing Program Analyst observed that the accusation and written notices were properly posted in conspicuous locations throughout the facility as required by law. No deficiencies were issued during this visit.

The complaint investigation was unsubstantiated based on staff and resident interviews and document review. No preponderance of evidence was found to prove the alleged violations occurred.

The investigation found that staff and residents reported no evidence of roaches in the facility and confirmed pest control maintenance occurs monthly. Staff and residents also confirmed that residents do not smoke inside the facility and use a designated outdoor smoking area. The allegations were deemed unsubstantiated and no deficiencies were cited.

The complaint investigation was unsubstantiated based on staff and resident interviews and facility observations. Allegations included resident smoking in the hallway and pests in the rooms, both found unsubstantiated.

The investigation found no evidence to substantiate the allegations. Staff and resident interviews, facility tour, and document review confirmed no resident smoking inside the facility and no pests observed. The facility has a designated outside smoking area and monthly pest control maintenance. No deficiencies were cited.

The complaint investigation was unsubstantiated based on staff and resident interviews, facility tour, and document review. Allegations included resident smoking in the hallway and pests in the rooms, both found unsubstantiated.

The investigation found no evidence to substantiate the allegations. Staff and residents confirmed no smoking inside the facility and the presence of a designated outdoor smoking area. No pests were observed, and pest control maintenance occurs monthly. No deficiencies were cited during the visit.

The complaint investigation was unsubstantiated. Allegations included staff restricting residents from leaving, presence of insects, and failure to safeguard personal property. Evidence did not support these claims.

The investigation found all allegations to be unsubstantiated. Residents and staff interviews, as well as observations, indicated residents were allowed to leave freely, no insects were observed or reported, and personal property was generally safeguarded with minor laundry mix-ups addressed by staff.

The complaint was unsubstantiated after investigation. Interviews with 10 residents and 8 staff members denied the allegation, and observations confirmed cleanliness of bedrooms and living areas.

The allegation was unsubstantiated based on interviews with residents and staff, and observations made during the visit showed bedrooms and living areas were clean with no odors.

No imminent health or safety concerns were observed during the visit. Staff were providing adequate care and supervision, residents' needs appeared to be met, and no health or safety hazards were found inside or outside the facility.

The complaint included allegations that staff were not allowing residents to leave the facility, the facility had insects, and staff did not safeguard residents' personal property. The investigation found these allegations unsubstantiated.

The investigation found the allegations unsubstantiated after interviews with residents and staff, and observations during the visit. Residents were allowed to leave the facility freely, no insects were observed, and staff were found to safeguard residents' personal property adequately.

The complaint was unsubstantiated after investigation. Interviews with residents and staff, as well as observations, did not support the allegation that staff failed to keep resident bedrooms clean.

The allegation was unsubstantiated based on interviews with 10 residents and 8 staff members, all of whom denied the claim. Observations on 02/26/2025 confirmed bedrooms and living areas were clean, with clean bedding and no odors.

The facility was found to have complied with the legal requirements by posting the accusations in conspicuous locations and providing written notification to residents, their responsible parties, and the local long-term care ombudsman within the required 10-day timeframe.

The facility posted the required accusations in conspicuous locations and provided written notification to residents, their responsible parties, and the local long-term care ombudsman within the required 10-day timeframe as mandated by law.

The complaint alleged that a resident sustained injury due to lack of supervision. The investigation was unsubstantiated, meaning there was not a preponderance of evidence to prove the alleged violation occurred.

The investigation found no evidence to corroborate the allegation. Staff interviews, resident interviews, and records review indicated appropriate supervision was provided, with staff checking on residents every two hours or more if needed. The allegation was determined to be unsubstantiated.

The complaint alleged that a resident sustained injury due to lack of supervision. The investigation included file reviews, staff and resident interviews, and observations. The allegation was found unsubstantiated as no evidence supported the claim.

The investigation found no evidence to corroborate the allegation. Staff interviews and observations confirmed appropriate supervision with residents being checked every two hours or more frequently as needed. The allegation was determined to be unsubstantiated.

The allegation that staff yelled at a resident was investigated and found to be unsubstantiated due to lack of evidence.

The investigation found no evidence to corroborate the allegation. Interviews and observations indicated that staff communicated respectfully and did not yell at residents. The complaint was determined to be unsubstantiated.

The allegation that staff yelled at a resident was unsubstantiated based on the investigation findings.

The investigation found no evidence to corroborate the allegation. Observations and interviews with residents and staff indicated that no staff yelled at residents during the visit.

Complaint alleging staff does not ensure resident attends medical appointments was investigated and found to be unfounded.

The investigation found no evidence to support the allegation. Interviews with residents and staff confirmed that residents attend their medical appointments as scheduled and no appointments were cancelled by the facility. The complaint was determined to be unfounded and dismissed.

The complaint alleged that staff does not ensure residents attend medical appointments. The complaint was investigated and found to be unfounded, meaning the allegations were false or without reasonable basis.

The investigation found no evidence to support the allegation. Interviews with residents and staff confirmed that residents attend their scheduled medical appointments and no cancellations by the facility were reported. The complaint was determined to be unfounded and dismissed.

Complaint control number 56-AS-20230214082530 was the basis for the investigation. No substantiation status or further complaint details are provided.

The Licensing Program Analyst conducted interviews and an exit interview was held with the facility administrator. A copy of the report was provided to the administrator. No specific deficiencies or findings are detailed in the report.

Complaint control number 56-AS-20230214082530 was the basis for the collateral visit and investigation.

The Licensing Program Analyst conducted interviews and an exit interview was held with the facility administrator. A copy of the report was provided to the administrator.

The complaint alleged that staff yelled at a resident and that the facility overcharged a resident. After review of documents and interviews, the complaint was found to be unfounded.

The investigation found no evidence to support the allegations. Staff and resident interviews indicated that staff did not yell at residents and that the facility charged only the allowed rate based on SSI increases. The complaint was determined to be unfounded and dismissed.

The complaint alleged that staff yelled at a resident and that the facility overcharged a resident. The investigation found these allegations to be unfounded, meaning they were false or without reasonable basis.

The investigation found the allegations to be unfounded after reviewing documents, conducting interviews with staff and residents, and observing staff interactions. Staff were reported to treat residents with respect and the facility charged only the allowed rate for basic services as per state regulations.

The complaint was unsubstantiated. Allegations included staff failing to prevent a resident from wandering away and failing to ensure medication was taken as prescribed. Investigations included records review and interviews, with evidence showing proper supervision and medication administration.

The investigation found no evidence to substantiate the allegations. Staff were found to regularly monitor residents and ensure medication administration according to physician orders. The complaint was determined to be unsubstantiated.

The complaint involved two allegations: 1) Staff does not prevent resident from wandering away from the facility, and 2) Staff does not ensure that resident takes medication as prescribed. Both allegations were found to be unsubstantiated based on investigation evidence.

The investigation found no evidence to substantiate the allegations that staff failed to prevent a resident from wandering away or failed to ensure medication was taken as prescribed. Records review and interviews confirmed proper supervision and medication administration practices.

The complaint included allegations that a resident appeared unkempt, was not adequately hydrated, and did not receive necessary medical attention. The investigation found these allegations to be false and without reasonable basis, resulting in the complaint being dismissed as unfounded.

The investigation found the complaint allegations to be unfounded after reviewing resident records, conducting staff and resident interviews, and observing the facility. Staff were found to assist residents with hygiene, hydration, and medical attention as needed, and the resident in question was observed to be well cared for.

Complaint allegations included that a resident appeared unkempt, was not adequately hydrated, and did not receive medical attention. The complaint was found to be unfounded and dismissed.

The investigation found all allegations to be unfounded after reviewing resident documents, conducting staff and resident interviews, and observing the facility. Staff were found to assist residents with hygiene, hydration, and medical needs, and the resident had regular physician visits.

The complaint involved allegations that staff threw socks at a resident, made inappropriate comments towards a resident, and refused to assist a resident. All allegations were investigated and found to be unsubstantiated.

The investigation included interviews with residents, staff, and witnesses, and a review of records. All three allegations—staff throwing socks at a resident, making inappropriate comments, and refusing to assist a resident—were found to be unsubstantiated due to lack of evidence.

The complaint involved allegations that staff threw socks at a resident, made inappropriate comments towards a resident, and refused to assist a resident. All allegations were investigated and found to be unsubstantiated.

The investigation included interviews with residents, staff, and witnesses, as well as records review. All allegations, including staff throwing socks at a resident, making inappropriate comments, and refusing to assist a resident, were found to be unsubstantiated due to lack of evidence.

The complaint investigation was unsubstantiated. Allegations included failure to seek timely medical attention, failure to meet hygiene needs, unclean facility, and lack of feeding assistance. The Licensing Program Analyst found no evidence to support these claims after interviews and document review.

The investigation found no preponderance of evidence to substantiate the four allegations. Interviews and document reviews indicated that medical needs were addressed timely, hygiene needs were met, the facility was clean, and staff assisted residents with feedings as required.

The complaint investigation was unsubstantiated. Allegations included failure to seek timely medical attention, failure to meet hygiene needs, unclean facility, and lack of feeding assistance. Interviews and document reviews showed the facility met medical, hygiene, cleanliness, and feeding requirements. No evidence was found to prove violations occurred.

The investigation found that the facility appropriately addressed the medical needs of Resident R1, maintained hygiene and cleanliness standards, and provided feeding assistance to Resident R2. There was insufficient evidence to substantiate the allegations, and all four allegations were deemed unsubstantiated.

Based on the review of records, tour of the facility, and interviews with residents and staff, no deficiencies were cited according to Title 22, Division 6 of the California code of regulations.

Based on the review of records, tour of the facility, and interviews with residents and staff, no deficiencies were cited under Title 22, Division 6 of the California code of regulations.

The allegation that a resident sustained multiple injuries due to lack of supervision was unsubstantiated based on the evidence gathered during the investigation.

The investigation included interviews, observations, and records review, and found no evidence to substantiate the allegation. Staff and residents denied neglect or lack of supervision, and appropriate protocols were followed when the resident fell.

The allegation that a resident sustained multiple injuries due to lack of supervision was determined to be unsubstantiated based on the evidence gathered during the investigation.

The investigation included interviews, observations, and records review, and found no evidence to substantiate the allegation. Staff and residents denied neglect or lack of supervision, and appropriate protocols were followed after the resident's fall.

The complaint investigation was unsubstantiated based on evidence obtained during the investigation. Allegations included neglect resulting in injury, overmedication, unsanitary conditions, failure to provide meals, unmet hygiene needs, and fraudulent signing of documents. Interviews with staff, residents, and witnesses denied these allegations.

The investigation included interviews, observations, and records review, and found all allegations to be unsubstantiated with no preponderance of evidence to prove violations occurred. Staff and residents denied neglect, overmedication, unsanitary conditions, lack of meals, unmet hygiene needs, and fraudulent document signing.

The complaint investigation was unsubstantiated, meaning there was not a preponderance of evidence to prove the alleged violations occurred. Allegations included neglect resulting in injury, overmedication, unsanitary conditions, failure to provide meals, unmet hygiene needs, and fraudulent signing of documents. Interviews with staff, residents, and witnesses all denied these allegations.

The investigation, which included interviews, observations, and records review, found all allegations to be unsubstantiated. Staff, residents, and witnesses denied neglect, overmedication, unsanitary conditions, lack of meals, unmet hygiene needs, and fraudulent signing of documents. The facility was observed to be clean, residents were provided meals and hygiene assistance, and medication administration was appropriate.

The facility was found to be in compliance with regulatory requirements, including infection control measures, operational standards, and safety protocols. No deficiencies were cited during the inspection.

The complaint involved allegations of staff handling residents in a rough manner and the facility being unclean. The investigation found no corroborating evidence, and the allegations were determined to be unsubstantiated.

The investigation included observations, records review, and interviews with staff and residents. The allegations were found to be unsubstantiated due to lack of evidence, with staff denying mishandling residents and the facility demonstrating ongoing pest control measures.

The complaint investigation was unsubstantiated. Allegations included staff handling residents roughly and the facility being unclean. Interviews with residents and staff denied rough handling, and pest control records showed ongoing treatment. No evidence supported the allegations.

The investigation included observations, interviews, and records review. Allegations of rough handling of residents and unclean conditions were found to be unsubstantiated due to lack of evidence. The facility demonstrated ongoing pest control measures and cooperation with an extermination company.

The facility was found to be in compliance with regulatory requirements, with no deficiencies cited. Infection control measures were in place and staff were trained, PPE was available, and the facility was clean and in good repair with no apparent health and safety risks.

The complaint investigation was unsubstantiated based on interviews with staff and residents, observations, and review of records including pest control service documentation.

The investigation found all allegations to be unsubstantiated. Staff and residents confirmed that dietary needs were met, the facility was clean and free of insects, diapering protocols were followed, and staffing levels were adequate to meet resident needs.

The complaint investigation was unsubstantiated. Allegations included failure to meet residents' special dietary needs, failure to keep the facility free of insects, failure to keep the facility clean, failure to ensure residents' diapering needs were met, and insufficient staffing. Interviews, observations, and record reviews did not support these allegations.

The investigation found all allegations to be unsubstantiated. Staff and residents confirmed that special dietary needs were met, the facility was clean and free of insects, diapering needs were addressed appropriately, and staffing levels were sufficient to meet resident needs.

The complaint alleging staff mismanaged a resident's money was investigated and found to be unsubstantiated.

The investigation found that after Resident #1's death, the facility notified the Social Security Administration, which continued payments until May 2021. All funds were returned to SSA, and the allegation was determined to be unsubstantiated due to lack of evidence.

The complaint alleged staff mismanaged a resident's money. The investigation was unsubstantiated, meaning there was insufficient evidence to prove the alleged violation occurred.

The investigation found that after Resident #1's death, the facility notified the Social Security Administration (SSA), which continued payments until May 2021. All funds received were returned to SSA, and the allegation was determined to be unsubstantiated due to lack of preponderance of evidence.

The complaint involved four allegations: failure to notice a change in resident's condition, failure to seek medical attention, failure to safeguard resident's property, and failure to dispense medications as prescribed. All allegations were investigated through staff interviews and records review and were found unsubstantiated.

The investigation found no evidence to substantiate the allegations that facility staff failed to notice changes in resident condition, seek medical attention, safeguard resident property, or administer medications as prescribed. All allegations were determined to be unsubstantiated.