Canyon Villas, a 740‑type group home located at 4282 Balboa Avenue, San Diego, experienced a mixed record of regulatory oversight between 2021 and 2023. In March 2021 a case‑management visit identified a single licensing deficiency: the facility’s care plan failed to reflect a two‑person assist required for Resident #1, a shortfall that posed a potential safety risk. The department issued a formal deficiency notice and required a corrective plan with a May 9 due date. No other deficiencies were recorded during that visit.

Later that year, an unannounced required one‑year inspection returned no deficiencies. The review confirmed that the facility’s COVID‑19 mitigation protocols—including testing, vaccination, and personal protective equipment—were in compliance with state regulations. This visit also verified that routine infection‑control documentation and resident health records were current.

In July and August 2023, the facility responded to self‑submitted incident reports involving Resident #1, including a suspected elder‑abuse report. Two unannounced case‑management incidents were conducted. During both visits, the licensor observed the facility’s resident welfare, interview staff, and reviewed pertinent documentation. No deficiencies were cited, and no immediate health or safety concerns were identified. The visits underscored the facility’s continued attention to resident needs and adherence to state standards, even amid repeated incident reporting.

The December 2023 required 22‑month inspection offered a comprehensive evaluation of physical environment, staffing, and operational procedures. The evaluator noted that the three‑story complex lacks a secured perimeter but that fire and carbon‑monoxide systems are operational. Resident rooms were clean, properly furnished, and equipped with necessary safety features such as grab bars and non‑skid mats. Medication storage and food supply chains were compliant, and staff demonstrated competency in providing dignified care. The inspection concluded with no new deficiencies, reaffirming the facility’s compliance with licensing requirements.

Overall, the audit trail shows a single corrective action in 2021, followed by routine compliance visits that revealed no further licensing violations. The facility’s leadership, particularly Administrator Vonda Boller, consistently engaged with regulators, responded to incident reports, and maintained documentation that supports ongoing adherence to California’s community care standards.