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Care Manor Nursing and Rehab
Nursing Home, Memory Care, Respite Care & Skilled Nursing · Mountain Home, AR
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Bright common area with tables and chairs An interior view of a piano with decor plants Cozy sitting area with modern furniture and decor Bingo number selection device with balls

Care Manor Nursing and Rehab

Nursing Home, Memory Care, Respite Care & Skilled Nursing · Mountain Home, AR
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
804 Burnett Drive, Mountain Home, AR 72653 View map Calculator: See prices in your area
Care Manor Nursing and Rehab accepts Medicare, Medicaid, and private pay.
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Care Manor Nursing and Rehab accepts Medicare, Medicaid, and private pay.

Overview of Care Manor Nursing and Rehab

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Care Manor Nursing and Rehab is a 104-bed care home in Mountain Home, Arkansas, owned by Randy Sutterfield and run by MHCNC, Inc for the last 30 years. The average stay here is about 113 days, which means the daily workflow focuses heavily on short-term recovery stints for folks coming out of the hospital, though they handle permanent residential care too. For billing, the front office takes traditional Medicare, state Medicaid, and standard private funds.

Residents get a lot of direct attention on the floor, with the nursing crew averaging about 4 hours and 56 minutes of hands-on care per person every day. This 24-hour team handles regular clinical needs and runs therapy routines in an on-site gym. The building also has an outdoor courtyard, a hair salon, and a dining program run by a certified dietary manager. The neighborhood scores a 60 for walkability, so family members visiting the home can easily cross a few quick errands off their list on foot.

State inspectors have previously noted compliance issues with assessment accuracy, care planning details, infection control practices, and general staff procedural awareness. You can go over these specific survey results with the management team to see how they handle daily safety protocols and quality control.

Families looking into local options can call the front desk to see which rooms are currently open or to find out how the admissions process works.

Facility Direct Line (870) 424-5030
Facility Direct Line (870) 424-5030
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Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▲ 59.4% Above AR avg. ▲ 59.4% Above AR avg.AR average: 3.1Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▲ 38.4% Above AR avg. ▲ 38.4% Above AR avg.AR average: 2.9Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▼ 5.8% Below AR avg. ▼ 5.8% Below AR avg.AR average: 3.2Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▲ 36.6% Above AR avg. ▲ 36.6% Above AR avg.AR average: 3.7Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day vs Arkansas averages

Rank #88 / 186Nurse hours — State benchmarkedThis home is ranked 88th out of 186 homes we track in Arkansas for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the Arkansas average, with a ranking across 186 Arkansas facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arkansas that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Total nursing care Info This home is ranked 88th out of 186 homes we track in Arkansas for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.

4h 37m

At state avg
Staff type
Hours / day / resident
vs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
37m
+56% State avg: 24m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
1h 2m
+9% State avg: 57m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
2h 57m
+8% State avg: 2h 44m per day · National avg: 2h 21m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
3h 43m
+7% State avg: 3h 29m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
1m
−74% State avg: 2m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
21m
+33% State avg: 16m per day · National avg: 29m per day

1 of 6 metrics below state avg

Standout metric: Registered Nurse (RN) is +56% above Arkansas average

By The Numbers

Community insights.

Bed count Info A larger shared setting that may offer more common spaces and organized community services. 104 Rank #118 / 329Bed count — State benchmarkedThis home is ranked 118th out of 329 homes we track in Arkansas for bed count. Shows this facility's certified or reported bed count compared to other Arkansas facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arkansas that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Medium-capacity home · Offers a balance of services and community atmosphere.

Years of operating Info A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
30 years
Walk Score Info Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities. Rank #48 / 394Walk Score — State benchmarkedThis home is ranked 48th out of 394 homes we track in Arkansas for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Arkansas facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arkansas that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
60 / 100
Residents per day Info The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
2
Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
113 days
BBB Rating Info An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
A+ Not Accredited
How BBB ratings work

About this community

License Details

Facility TypeSkilled Nursing Facility With Dual Certified Beds (Medicaid/Medicare)
CountyBaxter
CMS Certification Number045351
Certification TypeMedicaid / Medicare

Ownership & Operating Entity

Care Manor Nursing and Rehab is legally operated by MHCNC, Inc., and administered by Randy J Sutterfield.

Owner NameMhcnc, Inc

Type Of Units

Medicaid and Medicare
104 units
Total beds
104 units

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Staffing & Medical

1 service
24-Hour Staffing

Contact Information

Fax870-424-5040

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

Dining
Activities
Salon
Courtyard
Activities
Specific ProgramsShort-Term Rehab, Additional Services

Contact Care Manor Nursing and Rehab

CMS Health Inspection History

Inspections Since 2023 · 3 years of data
Total health inspections 5

Arkansas average 4.2

Last Health inspection on Aug 2025

Total health citations
18 Rank #69 / 187Health citations — State benchmarkedThis home is ranked 69th out of 187 homes we track in Arkansas for health citations. Shows this facility's total health deficiency citations benchmarked to the Arkansas State average, with a ranking across all 187 AR facilities. Lower citation counts earn a better rank.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arkansas that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Arkansas average 21.8

Citations per inspection
3.6 Rank #32 / 187Citations per inspection — State benchmarkedThis home is ranked 32nd out of 187 homes we track in Arkansas for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Arkansas mean across 187 facilities with citation data. Lower is better.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arkansas that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Arkansas average 5.32

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

11 of 18 citations resulted from standard inspections; 4 of 18 resulted from complaint investigations; and 3 of 18 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical health citations
1
150% worse than Arkansas average

Arkansas average: 0.4

Serious health citations
0
100% better than Arkansas average

Arkansas average: 0.2

1 critical citation Arkansas average: 0.4
0 serious citations Arkansas average: 0.2
17 moderate citations Arkansas average: 20.9
0 minor citations Arkansas average: 0.4
Citations history (last 3 years)
Care Planning moderate citation Aug 29, 2025
Corrected
Care Planning moderate citation Aug 29, 2025
Corrected
Resident Rights moderate citation Jan 17, 2025
Corrected
Infection Control moderate citation May 16, 2024
Corrected
Show Inspection Reports

Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 96
Employees 81
Contractors 15
Staff to resident ratio 1.50 : 1
6% fewer staff per resident than Arkansas average
Arkansas average ratio: 1.59 : 1 Arkansas average ratio: 1.59 : 1See full Arkansas ranking
Avg staff/day 38
Average shift 7.6 hours
5% worse than Arkansas average
Arkansas average: 8 hours Arkansas average shift: 8 hoursSee full Arkansas ranking
Total staff hours (quarter) 26,604

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info All 3 RN Staff are full-time employees. No contractors work on this role. 3
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.3 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info All 16 LPN Staff are full-time employees. No contractors work on this role. 16
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.5 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info All 43 CNA Staff are full-time employees. No contractors work on this role. 43
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.5 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

3.1%

827 contractor hours this quarter

Respiratory Therapy Technician: 4 Physical Therapy Aide: 3 Physical Therapy Assistant: 3 Speech Language Pathologist: 2 Clinical Nurse Specialist: 2 Qualified Social Worker: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant4304312,68292100%7.5
Licensed Practical Nurse160165,08792100%9.5
Nurse Aide in Training8082,3428896%8.2
Clinical Nurse Specialist3251,3809098%7.2
Other Dietary Services Staff2029716571%8.2
RN Director of Nursing2028006874%9.4
Medication Aide/Technician1016507278%9
Nurse Practitioner1015046773%7.5
Registered Nurse3034975358%8.3
Dental Services Staff1014785964%8.1
Administrator1014565762%8
Speech Language Pathologist0222976773%4.4
Physical Therapy Aide0332966672%4.4
Qualified Social Worker011914852%1.9
Physical Therapy Assistant033393033%1.3
Respiratory Therapy Technician044342426%1.3
43 Certified Nursing Assistant
% of Days 100%
16 Licensed Practical Nurse
% of Days 100%
8 Nurse Aide in Training
% of Days 96%
5 Clinical Nurse Specialist
% of Days 98%
View All Staffing Data in Mountain Home

Penalties and fines

Includes penalties issued in 2025

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $21K Rank #1 / 188Federal fines — State benchmarkedThis home is ranked 1st out of 188 homes we track in Arkansas for federal fines. Shows this facility's cumulative CMS federal fine dollars versus the Arkansas average among facilities with fines, and where it ranks among 188 facilities in the pool. Lower total dollars mean a better rank.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arkansas that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
16% lower than Arkansas average

Arkansas average: $26K

Number of fines 2
36% more fines than Arkansas average

Arkansas average: 1.5

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Arkansas average

Arkansas average: 0.2

Fines amount comparison
Fines amount comparison
This facility $21K
Arkansas average $26K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

1 penalty in the past 3 years

Aug 29, 2025 · $14K

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Aug 29, 2025
$14K

Last updated: Jan 2026

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 5.0
36% better than Arkansas average

Arkansas average: 7.7

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 14.9
12% worse than Arkansas average

Arkansas average: 13.3

Long-stay resident measures
Significantly above average Arkansas avg: 4.2 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 3.4%
71% better than Arkansas average

Arkansas average: 11.5%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 15.5%
16% worse than Arkansas average

Arkansas average: 13.4%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 26.0%
72% worse than Arkansas average

Arkansas average: 15.1%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 2.4%
39% better than Arkansas average

Arkansas average: 3.9%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 2.5%
47% better than Arkansas average

Arkansas average: 4.7%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.0%
100% better than Arkansas average

Arkansas average: 1.3%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 1.1%
78% better than Arkansas average

Arkansas average: 5.0%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 4.3%
175% worse than Arkansas average

Arkansas average: 1.5%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 6.6%
37% better than Arkansas average

Arkansas average: 10.5%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 94.7%
In line with Arkansas average

Arkansas average: 94.4%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 96.6%
In line with Arkansas average

Arkansas average: 96.2%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.77
10% better than Arkansas average

Arkansas average: 1.97

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.67
23% better than Arkansas average

Arkansas average: 2.18

Short-stay resident measures
Above average Arkansas avg: 2.7 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 78.6%
In line with Arkansas average

Arkansas average: 80.9%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 3.1%
104% worse than Arkansas average

Arkansas average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 85.0%
9% better than Arkansas average

Arkansas average: 77.7%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 29.8%
18% worse than Arkansas average

Arkansas average: 25.2%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 16.9%
22% worse than Arkansas average

Arkansas average: 13.8%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 1.6%
106% worse than Arkansas average

Arkansas average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 70.6%
31% better than Arkansas average

Arkansas average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 45.5%
10% worse than Arkansas average

Arkansas average: 50.6%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Breakdown by payment type

Medicare

34% of new residents, usually for short-term rehab.

Typical stay 30 days

Private pay

57% of new residents, often for short stays.

Typical stay 2 - 3 months

Medicaid

9% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 64
Medicare
3
4.7% of residents
Medicaid
50
78.1% of residents
Private pay or other
11
17.2% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

For-profit
Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$6.5M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$153.7K
For-profit Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$6.5M Rank #145 / 177Net patient revenue — State benchmarkedThis home is ranked 145th out of 177 homes we track in Arkansas. Shows this facility's net patient revenue compared to the Arkansas average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arkansas that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$153.7K
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$4.2K
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #149 / 177Payroll costs — State benchmarkedThis home is ranked 149th out of 177 homes we track in Arkansas. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Arkansas average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arkansas that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
$2.8M 43.7% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #89 / 177Payroll % of net patient revenue — State benchmarkedThis home is ranked 89th out of 177 homes we track in Arkansas. Shows payroll as a percentage of net patient revenue versus the Arkansas average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arkansas that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$3.5M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$6.3M
How we calculate these figures

This home is administered by Randy J Sutterfield.

This home is owned by Randy Sutterfield

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 45351

Show certification details

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Most new residents arrive under private pay (57% of admissions), and a typical private pay stay runs around 2 - 3 months.

Admissions
192 total

Coverage residents most often arrive under.

Medicare 34%
Private pay 57%
Medicaid 9%
Discharges
180 total

Coverage residents most often leave under.

Medicare 36%
Private pay 58%
Medicaid 6%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Places of interest near Care Manor Nursing and Rehab

Address 0.0 miles from city center Info Estimated distance in miles from Mountain Home's city center to Care Manor Nursing and Rehab's address, calculated via Google Maps.

Calculate Travel Distance to Care Manor Nursing and Rehab

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Address

Compare Nursing Homes around Mountain Home

Info below is compiled from CMS reports & the AR Dept. of Human Services (DHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. PC (Palliative Care): Comfort-focused care for serious illness at any stage, including alongside curative treatment.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Arkansas average is: 46.0% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Care Manor Nursing and Rehab ★ ★ ★ ★ ★
NH
MC
RC
SNF
Mountain Home
104
Facility 104
AR AVG 84
Rank #118 / 329
--
4.62
Facility 4.62
AR AVG 4.67
Rank #88 / 186
 ★ ★ ★ ★ ☆ ★ ★ ★ ☆ ☆ ★ ★ ★ ★ ★ -43%-1%
$0
Facility $0
AR AVG $27.3k
Rank #1 / 188
18
Facility 18
AR AVG 21.8
Rank #69 / 187
3.6
Facility 3.6
AR AVG 5.3
Rank #32 / 187
12A+
60
Facility 60
AR AVG 35
Rank #48 / 394
Randy Sutterfield
$6.5MFiscal year ending 12/2023
Facility $6.5MFiscal year ending 12/2023
AR AVG $9.1M
Rank #145 / 177
$2.8MFiscal year ending 12/2023
Facility $2.8MFiscal year ending 12/2023
AR AVG $4.1M
Rank #149 / 177
43.7%Fiscal year ending 12/2023
Facility 43.7%Fiscal year ending 12/2023
AR AVG 46%
Rank #89 / 177
45351
Hiram Shaddox Health and Rehab ★ ★ ★ ★ ☆
NH
MC
RC
SNF
Mountain Home
140
Facility 140
AR AVG 84
Rank #18 / 329
46.4%
Facility 46.4%
AR AVG 67.4%
Rank #139 / 161
-31%
3.41
Facility 3.41
AR AVG 4.67
Rank #184 / 186
 ★ ★ ★ ★ ☆ ★ ★ ☆ ☆ ☆ ★ ★ ★ ★ ☆ -3%-27%
$0
Facility $0
AR AVG $27.3k
Rank #1 / 188
18
Facility 18
AR AVG 21.8
Rank #69 / 187
4.5
Facility 4.5
AR AVG 5.3
Rank #71 / 187
-65-
12
Facility 12
AR AVG 35
Rank #329 / 394
Tiffany Lockard
$9.6MFiscal year ending 12/2023
Facility $9.6MFiscal year ending 12/2023
AR AVG $9.1M
Rank #69 / 177
$3.3MFiscal year ending 12/2023
Facility $3.3MFiscal year ending 12/2023
AR AVG $4.1M
Rank #121 / 177
34.2%Fiscal year ending 12/2023
Facility 34.2%Fiscal year ending 12/2023
AR AVG 46%
Rank #172 / 177
45471
Lake Forest Senior Living at Mountain Home ★ ★ ★ ☆ ☆
NH
AL
HOS
IL
MC
PC
SNF
Mountain Home
70
Facility 70
AR AVG 84
Rank #205 / 329
70.9%
Facility 70.9%
AR AVG 67.4%
Rank #74 / 161
+5%
4.27
Facility 4.27
AR AVG 4.67
Rank #129 / 186
 ★ ★ ★ ☆ ☆ ★ ★ ☆ ☆ ☆ ★ ★ ★ ☆ ☆ -41%-9%
$0
Facility $0
AR AVG $27.3k
Rank #1 / 188
22
Facility 22
AR AVG 21.8
Rank #108 / 187
5.5
Facility 5.5
AR AVG 5.3
Rank #114 / 187
-50-
14
Facility 14
AR AVG 35
Rank #318 / 394
Mountain Home Snf Opco LLC
$5.6MFiscal year ending 12/2023
Facility $5.6MFiscal year ending 12/2023
AR AVG $9.1M
Rank #155 / 177
$3.7MFiscal year ending 12/2023
Facility $3.7MFiscal year ending 12/2023
AR AVG $4.1M
Rank #102 / 177
66%Fiscal year ending 12/2023
Facility 66%Fiscal year ending 12/2023
AR AVG 46%
Rank #8 / 177
45250
Nursing Home Explorer

Financial Assistance for
Nursing Home in Arkansas

Care Manor Nursing and Rehab is located in Mountain Home, Arkansas.
Here are the financial assistance programs available to residents in Arkansas.

Get Financial aid guidance

ARChoices

Arkansas Medicaid ARChoices

Age 65+ or 21+ with disability
General Arkansas resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
AR

Rural focus; possible waitlists.

Benefits
Personal care (5-7 hours/day) Meals ($7/meal) Respite care (240 hours/year) Adult day services ($60/day)

Choices in Living Resource Center

Arkansas Choices in Living

Age 60+
General Arkansas resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
AR

Limited direct funding; mostly referral-based.

Benefits
Care coordination Limited respite (up to 5 days/year) Transportation assistance (~5 trips/month)

Living Choices Assisted Living Waiver

Arkansas Medicaid Living Choices Assisted Living Waiver

Age 65+
General Arkansas resident, requires nursing home-level care, lives in a Level II assisted living facility.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple); spousal rules apply.
AR

Limited provider network; excludes Level I facilities (no nursing services).

Benefits
Personal care (~5 hours/day) Medication management Nursing Activities Transportation

Program of All-Inclusive Care for the Elderly (PACE)

Arkansas Medicaid PACE

Age 55+
General Arkansas resident, nursing home-level care, safe with PACE support.
Income Limits (2025) ~$2,829/month 300% FBR
Asset Limits $2,000 (individual), $3,000 (couple).
AR

Limited geographic availability.

Benefits
Primary/preventive care Personal care (5-7 hours/day) Meals Transportation Therapy

Arkansas State Plan Personal Care

Arkansas Medicaid Personal Care Program

Age —
General Any age, Arkansas resident, needs ADL/IADL help, Medicaid-eligible.
Income Limits (2025) ~$1,004/month individual
Asset Limits $9,660 (individual), $14,470 (couple).
AR

No nursing home-level care requirement.

Benefits
Personal care (~4-6 hours/day) Homemaker services (e.g., meal prep)

Frequently Asked Questions about Care Manor Nursing and Rehab

Who is the owner of Care Manor Nursing and Rehab?

Care Manor Nursing and Rehab is legally operated by MHCNC, Inc., and administered by Randy J Sutterfield.

Is Care Manor Nursing and Rehab in a walkable area?

Care Manor Nursing and Rehab has a walk score of 60. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the occupancy rate at Care Manor Nursing and Rehab?

Care Manor Nursing and Rehab's occupancy is 53.7%.

How long has Care Manor Nursing and Rehab been in business?

Care Manor Nursing and Rehab has been operating for approximately 30 years, based on available licensing and registration records.

Are pets allowed at Care Manor Nursing and Rehab?

No, Care Manor Nursing and Rehab has a no-pet policy.

Does Care Manor Nursing and Rehab operate as a for-profit or non-profit?

Care Manor Nursing and Rehab is registered as a for-profit in AR.

Who is the administrator of Care Manor Nursing and Rehab?

Randy J Sutterfield is the administrator of Care Manor Nursing and Rehab.

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